CapaOne Case Study: Holbæk Municipality
Operations and Support
Use the Same Tool
At Holbæk Municipality, IT staff in Digitalization, Operations, and Support have improved collaboration and faster problem-solving by working within the same system. A shared CapaOne dashboard and an integrated approach to tasks create an efficient and cohesive work environment that supports security and stability in the municipality’s IT operations.
At Holbæk Municipality, approximately 30 IT employees across the Digitalization, Operations, and Support departments manage the municipality’s 5,500 PCs. Whether the task lies in Operations or Support, the teams share a common foundation: they all rely on the same system, use the same dashboard, and thus speak the same language.
– It’s an advantage for us that we all look into our Capa installation, says IT Supporter Nicklas Parbst Sørensen, emphasizing how it strengthens collaboration within the department.
Automation Eases Daily Workflows
Holbæk Municipality has been a CapaSystems customer since 2020. They began with CapaInstaller, a Unified Endpoint Management solution, and have since expanded with a hybrid solution that includes several CapaOne cloud products.
The staff uses CapaOne for automation, reporting, and optimization:
- CapaOne Updater ensures that all third-party software is updated automatically via workflows.
- CapaOne Reliability provides an overview of potential device issues, enabling quick resolution.
- CapaOne AdminOnDemand is a PAM solution for the municipality’s schools, ensuring that only necessary rights are granted.
– IT security is critical, and we are constantly tightening our approach. It’s a wild world where things change daily, and we must always try to stay one step ahead, explains Nicklas.
On the administrative side, the municipality has adopted a restrictive approach: no employees have local administrator rights by default. Users can install approved software through the software catalog, which is part of CapaInstaller, but they must otherwise contact Support for assistance.
“The endpoint dashboard is incredibly effective. It gives us rapid insight into where the action is needed—for example, which devices require feature updates or have other update needs.”
Nicklas Parbst Sørensen
Holbæk Municipality
Real-Time Insights Ensure Stability
CapaOne Reliability plays a unique role in Holbæk Municipality’s IT operations. The tool enables the IT department to identify and address problems before they reach end users quickly. Real-time diagrams highlight which devices need attention, making it easy to prioritize efforts.
– We use CapaOne Reliability when dealing with broader issues. For instance, we had a third-party program causing major problems in Windows. Through Reliability, we could see that the error was recurring on multiple machines, which helped us link it to that specific program, Nicklas explains.
With all the information in one place, finding the needle in the haystack becomes simple:
– The Reliability dashboard provides a quick and clear starting point for troubleshooting, allowing us to focus, he says.
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Better Overview and Faster Action
Nicklas also highlights the visual insights offered by CapaOne.
– The endpoint dashboard is incredibly effective. It gives us rapid insight into where the action is needed—for example, which devices require feature updates or have other update needs, concludes Nicklas Parbst Sørensen.
For Holbæk Municipality, CapaOne has become an indispensable tool for enhancing IT security and efficiency in a world where demands continue to grow.
Customer: Holbæk Municipality
Customer since: 2020
Public administration and services. Holbæk Municipality is a Danish municipality located in Zealand that works to create an attractive and sustainable community for its citizens. The municipality covers urban and rural areas and delivers many public services, including education, elder care, culture, and environmental initiatives. As a key player in the local area, Holbæk Municipality is committed to fostering local development through close collaboration with residents, businesses, and organizations.
The municipality aims to provide excellent living conditions, education, and business opportunities while promoting green transitions and sustainable growth. Holbæk Municipality has an innovative approach to public service and its ability to put citizens’ needs at the center. The municipality focuses on dialogue and innovation and is a vital force in shaping the local community and a stable partner for the region’s future growth.
Company size: 4,500 employees
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