CapaOne Case Studies: Ishøj Municipality
CapaOne: An Indispensable Piece of the IT Puzzle
At Ishøj Municipality, 14 of the 21 employees in the IT department have created a streamlined and secure work environment with the help of CapaOne. The burden of manual tasks has been significantly reduced, IT security has been strengthened, and the team has time to focus on more complex challenges. Among its many benefits, CapaOne MDM is a crucial tool that simplifies workload and costs in managing the municipality’s many devices.
With over 2,500 devices to manage, the IT department has made CapaOne a central part of their daily operations. This large IT department, covering the entire municipality, has gained better oversight, improved security, and dramatically reduced manual tasks. For IT Systems Administrator Victor Bjørke, the seamless device management and intuitive workflows make the solution indispensable.
– We’ve left much manual work behind. Everything operates automatically—especially CapaOne MDM, which has made a huge difference for us, Victor explains.
Automation Ensures Stability
Since 2008, Ishøj Municipality has relied on the Unified Endpoint Management solution CapaInstaller from CapaSystems. Over time, additional CapaOne cloud products have been integrated to enhance automation further. The municipality now uses workflows to handle driver, software, and browser updates, ensuring compliance with Center for Cyber Security guidelines.
– CapaOnetakes care of updates without us lifting a finger. Especially with frequent browser updates, we wouldn’t have been able to keep up without automation, says Victor.
Key solutions include:
- CapaOne Drivers seamlessly updates drivers via workflows
CapaOne Reliability provides real-time insights into device status to resolve issues before users experience problems
CapaOne MDM manages Android, iOS, and iPadOS devices, helping optimize the municipality’s IT operations
– The group function in CapaOne MDM makes it incredibly easy. When Support adds a new device to a group, the system automatically handles everything—from configuration to updates. And with CapaOne Reliability, it takes me 10 seconds to generate a report on unstable devices. I send the list to Support, and they ensure these devices are stable, giving users a smooth experience, Victor adds.
“We’re no longer reliant on users resetting their devices themselves, which has saved us enormous amounts of time and frustration—and has paid for the investment many times over.”
Victor Bjørke
Ishøj Kommune
A Tangible Return on Investment
The efficiency brought by CapaOne has quickly translated into resource and cost savings. Victor highlights the benefits of managing the municipality’s many iPhones:
– We’re no longer reliant on users resetting their devices themselves, which has saved us enormous amounts of time and frustration—and has paid for the investment many times over.
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Tailored Support Makes a Difference
Victor also emphasizes the value of working with CapaSystems Support.
If we face challenges, we can always call Support. They know our setup, making problem-solving much easier. You’d search a long time for this kind of service with one of the larger international vendors, he notes.
With CapaOne, Ishøj Municipality has created an efficient IT operation that ensures stability and high security across all devices.
– CapaOne is an essential part of our IT preparedness. It ensures that our devices are always updated and ready for use, Victor Bjørke concludes.
Customer: Ishøj Municipality
Customer Since: 2008
Public administration and service.
Ishøj Municipality is a Danish municipality located in Zealand, focusing on creating an attractive, inclusive, and sustainable environment for its citizens. Ishøj Municipality is known for its diverse population and rich cultural and recreational offerings, and the municipality supports initiatives in education, health, and social services.
Ishøj Municipality prioritizes balanced urban development, integrating green spaces with city life, and actively addresses climate and environmental challenges. By fostering community and innovation, Ishøj Municipality aims to secure current and future generations’ quality of life and well-being.
Company Size: 2,300 employees
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