# CapaSystems — full site text (llms-full.txt) > Generated from https://capasystems.com · 245 pages · all content in English. # CapaSystems — Danish Software for IT Management URL: https://capasystems.com/ Description: Danish-developed endpoint management and performance software — on-premises with CapaInstaller and PerformanceGuard, in the cloud with CapaOne. Danish Software Since 1996 IT Insight and Happy End Users For over 30 years we have delivered Danish software to IT departments that want control of the entire Windows fleet — and happy end users. On-premises with CapaInstaller and PerformanceGuard, in the cloud with CapaOne, and consultants when you need them. Book a demo Visit CapaOne Products & solutions The Full Palette — On-Premises, Cloud, and Consultants CapaSystems covers your IT operations end to end: our on-premises products CapaInstaller and PerformanceGuard, the cloud platform CapaOne, and experienced IT consultants. On-premises CapaInstaller Unified Endpoint Management — complete administration of your Windows endpoints from one Danish platform that runs offline. Learn more → On-premises PerformanceGuard Performance Analytics — full overview of IT performance from the end user’s perspective, so you find the bottlenecks. Learn more → Cloud CapaOne CapaOne is CapaSystems’ cloud-based platform for managing all endpoints — patching, OS deployment, admin rights management, mobile management, and vulnerability insight — from a single EU-hosted console. Visit CapaOne → Service IT Consultants Advice, guidance, and execution of IT tasks by consultants with precisely the right skills. Learn more → Why choose CapaSystems Five Reasons to Choose Us Listening Is the Key Word We listen to your needs and adapt the solution accordingly. Optimal Use of IT Resources Automation frees up time, so you can focus on what matters. One and the Same Solution Bring your IT disciplines together in one coherent platform. Secure Daily IT Operations Automated updates keep every device up to date and stable. Facts Over Gut Feeling Make decisions based on real data about your environment. Add-ons for CapaInstaller Add-Ons That Increase the Value of CapaInstaller Extend CapaInstaller with ready-made add-ons for drivers, encryption, images, software packages, upgrades, and tailored packaging. CapaDrivers Automated driver installation and updates — supporting more than 90% of hardware models. Learn more → CapaBitLocker Secure drive encryption that protects data against theft and unauthorized access. Learn more → CapaImages Always-updated Windows images with automatic patch monitoring. Learn more → CapaPacks Ready-packaged third-party software with automated security updates and deployment. Learn more → CapaWinUpgrade Simplified Windows platform upgrades that preserve local data. Learn more → CapaFactory Tailored software packages with 20+ years of packaging experience. Learn more → Testimonials What Our Customers Say When we started with CapaInstaller, we had around 40 shops, and we currently use it in all 125 locations, so you can safely say that it can be upscaled. — Bo Sørensen, Head of IT and e-Commerce, Thansen Tech blog Latest News January 15, 2026 Overview: Updated Product Names in CapaOne November 4, 2025 New Course: PowerShell in Practice June 11, 2025 Business Continuity Starts With Endpoints See all news → FAQ Frequently Asked Questions What does CapaSystems offer? CapaSystems delivers Danish software for endpoint management and IT performance: CapaInstaller and PerformanceGuard on-premises, the cloud platform CapaOne, and experienced IT consultants. We help IT departments get control of the entire Windows fleet — and measure whether the end-user experience is good. Does CapaSystems' software run on-premises or in the cloud? Both. CapaInstaller and PerformanceGuard run on-premises in your own infrastructure — CapaInstaller can run offline. If you need cloud, you manage your endpoints from CapaOne's EU-hosted console. Do I get Danish support? Yes. CapaSystems is Danish-developed and Danish-owned, and when you call, you speak to a technician who understands your setup. What is the difference between CapaInstaller and CapaOne? CapaInstaller is our on-premises platform for the Windows fleet in your own infrastructure. CapaOne is our cloud-based platform. You can read more at capaone.com. Get a Non-Binding Quote Get an impression of what CapaSystems can do for your specific business. Book a demo See case studies --- # CapaBitLocker — Drive Encryption With CapaInstaller URL: https://capasystems.com/bitlocker/ Description: Protect local data simply and securely with BitLocker. CapaBitLocker with CapaInstaller makes drive encryption easy to implement and manage. Drive Encryption CapaBitLocker With CapaInstaller Drive encryption with BitLocker protects data simply and securely — especially when you use CapaBitLocker with CapaInstaller for implementation and management. Encrypt local data with BitLocker from Windows Protect data against theft and unauthorized access Setup in under 10 minutes Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions Benefits Why Encrypt With CapaBitLocker Encrypt Local Data Encrypt local data with BitLocker, the free security tool built into Windows 10 and 11. Protected Against Theft Encryption protects your local data in the event of theft or unauthorized access to the computers. Secure Disposal When reusing or disposing of hard drives, data from previous users is inaccessible. Features What the CapaBitLocker Service Includes System Readiness Analysis Analyzes system readiness and shows which machines are ready for encryption. Built-In TPM Package Includes a TPM package that resolves challenges around the TPM chip. Easy Encryption of All Drives Makes it easy to encrypt both OS drives and data drives. Secure Key Storage Stores Recovery Passwords in Active Directory and CapaInstaller. Monitoring and Reporting Scheduled monitoring and reporting of the encryption state. Full Disk Encryption Well-documented Microsoft technology for full disk encryption of the drives. FAQ Frequently Asked Questions What is BitLocker? A security product from Microsoft integrated into Windows, used for drive encryption. What does CapaBitLocker require? A TPM chip with specification 2.0 or newer, GPT-based drives, and a CapaInstaller installation. How long does setup take? Setting up drive encryption with CapaBitLocker takes under 10 minutes. Where are the encryption keys stored? Recovery Passwords are stored securely in Active Directory and in CapaInstaller, so you can restore access to encrypted drives if it becomes necessary. Get Drive Encryption Under Control Contact us — or call +45 70 10 70 55 — for a no-obligation quote on CapaBitLocker. Book a demo Contact us --- # CapaDrivers — Automatic Driver Management URL: https://capasystems.com/capadrivers/ Description: CapaDrivers scans for the latest driver packages and makes it easy to install and update drivers on new and existing machines. Service CapaDrivers Patches Up Vital Security Flaws CapaDrivers continuously scans for the latest driver packages and makes it easy to install drivers on both new and existing machines — and you are not limited to individual hardware models. Higher security with up-to-date drivers Better functionality across your hardware Better performance and stability Book a demo Contact us Features Automatic Driver Management First Installation and Update Supports both first-time installation and ongoing driver updates on new and existing machines. Automatic Hardware Support CapaDrivers supports new hardware models automatically — you are not limited to individual models. Maintenance via Cloud Updater Cloud Updater maintains the service automatically, so you always have the latest driver content packages. Continuous Driver Packages Driver content packages are updated continuously with the newest drivers from the manufacturers. Automatic Matching CapaDrivers matches hardware models automatically with the right driver content packages. Specialist Support Free access to support from specialists is included. Benefits With Up-to-Date Hardware Drivers You Get Known Security Gaps Close Updated drivers close known security gaps. Full Functionality Across Your Hardware The newest drivers give you full functionality across your hardware. More Stable Operations Updated drivers give you more stable operations and better performance. Testimonials What Our Customers Say We always keep our drivers up to date — this patches up vital security flaws, ensures stability and provides far better performance. — Søren Dahl Nielsen, Deployment Specialist, Niras FAQ Frequently Asked Questions Why are up-to-date drivers important for security? Outdated drivers can contain known vulnerabilities that attackers can exploit. CapaDrivers keeps your drivers up to date, so known security gaps are closed continuously across your hardware. Which hardware manufacturers does CapaDrivers support? CapaDrivers retrieves and matches driver packages from the major manufacturers such as Lenovo, Dell, HP, and Microsoft, and new hardware models are supported automatically. Does CapaDrivers require internet access? Yes. CapaDrivers retrieves the newest driver packages from the manufacturers, and that requires internet access. Installation and deployment are then managed centrally from your own infrastructure. What is Cloud Updater? Cloud Updater is a CapaInstaller service that automatically keeps CapaDrivers’ content and service files up to date, so you always have the newest driver packages. Keep Your Drivers up to Date Automatically Get started with CapaDrivers and patch up the security flaws before they become a problem. Book a demo Contact us --- # CapaFactory — Tailored Software Packaging URL: https://capasystems.com/capafactory/ Description: With CapaFactory you get tailored, thoroughly tested software packages on demand from experienced specialists — and free up IT resources. Service CapaFactory — Tailored Software Packaging CapaFactory — because we know the IT department’s resources can be put to better use. Tailored software packages on demand High quality from experienced specialists Thoroughly tested packages built to your standards Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions How it works From Order to Finished Package Easy Online Ordering Order software packages easily online via CapaFactory Customer Service. Clear Template Fill out a clear template with your specific standards. The Team Builds the Package The CapaFactory Team builds the package to your specifications. Ready for Download A thoroughly tested software package is delivered directly for download. Benefits Why Choose CapaFactory By using CapaFactory you can rely on high-quality software packages, because the CapaFactory Team consists of consultants with many years of experience in Danish endpoint management. Tailored Packages on Demand Get software packages built exactly to your needs, when you need them. Danish Endpoint Management Experience Packages are built by experienced staff — consultants with many years of experience in Danish endpoint management. From Need to Finished Package Ordering directly shortens the time from need to finished package. Thoroughly Tested Packages Packages are thoroughly tested and delivered to your standards. Fewer Support Calls A well-functioning IT environment with fewer support calls day to day. FAQ Frequently Asked Questions What is CapaFactory? CapaFactory is a service where you order tailored software packages that CapaSystems’ specialists build and test thoroughly against your standards, delivered ready for download. What is the difference between CapaFactory and CapaPacks? CapaPacks are ready-packaged standard applications you can put to use immediately. CapaFactory is a service where tailored packages are built to order. CapaPacks covers the common; CapaFactory covers your specific needs. How quickly can I get a package? Ordering directly shortens the time from need to finished package. Contact CapaFactory Customer Service for the current delivery time. Can CapaFactory packages be used with CapaInstaller? Yes. The packages are delivered thoroughly tested and ready for distribution, and can be deployed via CapaInstaller. Free up Your IT Department’s Resources Let CapaFactory handle the software packaging, so you can spend your time on what matters. Book a demo Contact us --- # CapaImages — Ready-Made Windows Images URL: https://capasystems.com/capaimages/ Description: With a CapaImages subscription you download ready-made, updated Windows images and free up valuable time in the IT department. Service CapaImages — Ready-Made Windows Images From CapaSystems Tired of spending time and resources keeping your Windows images updated? You are not alone. With a CapaImages subscription you lighten the IT department’s workload and free up valuable time. Ready-made Windows images, ready for use Updated shortly after each Patch Tuesday Hardware-independent images (ARM excepted) Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions Benefits The Fast Route to Ready-Made Windows Images Download and Deploy Download new, ready-made Windows images from CapaSystems — ready for use. Quickly After Patch Tuesday After Microsoft’s updates on Patch Tuesday, CapaImages are ready for download within a few working days. Faster Provisioning An updated image minimizes the time it takes to set up or reinstall a computer. Hardware-Independent (ARM Excepted) Images are built in a virtual environment in workgroup and are independent of hardware. No Domain Policies No domain policies are included, so you adapt freely to your environment. Customization Available If individual customization is needed, CapaSystems’ consultants are available. Subscription How to Get Started A CapaImages subscription is signed for a minimum of one year at a time and requires a valid Microsoft Windows license agreement. If individual customization is needed afterwards, CapaSystems’ consultants are of course available. Minimum One Year The subscription is signed for a minimum of one year at a time. Valid Windows License Requires a valid Microsoft Windows license agreement. Customization on Request CapaSystems’ consultants are available for individual customization. FAQ Frequently Asked Questions What is CapaImages? CapaImages is a subscription where you download ready-made, updated Windows images ready for use. They are built in a virtual environment and are hardware-independent (ARM excepted), so you save time building and maintaining images yourself. How quickly are the images updated after Patch Tuesday? After Microsoft’s updates on Patch Tuesday, the updated images are ready for download within a few working days. Are CapaImages images hardware-independent? Yes. The images are built in a virtual environment in workgroup and are independent of hardware — ARM excepted. What does a CapaImages subscription require? A subscription is signed for a minimum of one year at a time and requires a valid Microsoft Windows license agreement. Save Time on Windows Images Get started with CapaImages and download ready-made, updated images ready for use. Book a demo Contact us --- # CapaInstaller — Offline Unified Endpoint Management URL: https://capasystems.com/capainstaller/ Description: Danish-developed endpoint management for Windows. CapaInstaller runs offline in your own infrastructure — recovery, patching, and deployment. Unified Endpoint Management — On-Premises Full Control — Even When the Network Is Down CapaInstaller is the Danish-developed endpoint management platform that runs offline in your own infrastructure — so you can automate daily operations and run recovery across your entire Windows fleet if the worst happens. Run recovery across your entire Windows fleet after an attack — without internet access Automatic security updates that support your NIS2 work Bare-metal deployment — a modern alternative to MDT Book a demo Contact us Since 1996 Danish-developed and Danish-owned Offline Recovery in your own infrastructure NIS2 Documentation, encryption, and patching — supports your work Danish support Included — from real people The Value Today What Matters Most Today Security requirements, ransomware, and NIS2 have shifted the center of gravity. This is where CapaInstaller delivers the most value — with offline recovery first. Run Recovery on Everything — Entirely Without Internet CapaInstaller runs offline in your own infrastructure. If you are hit by ransomware and have to shut down the network, you can still reinstall and run recovery across your entire Windows fleet — without opening a single port to the internet. A recovery capability that survives the attack itself. Patch Management That Supports Your NIS2 Work Automatic security updates for the OS and third-party software close known vulnerabilities — controlled and scalable, without disrupting operations. Bare-Metal OS Deployment Install Windows from scratch, quickly and automatically. The modern, supported alternative to the discontinued Microsoft Deployment Toolkit (MDT), and the engine behind your Windows 11 migration. Automated Software Management Install, uninstall, and update software automatically. CapaPacks delivers ready-made, always security-updated third-party applications, and with PowerPacks you package your own applications in the same automated flow. Complete Device Overview Asset Management gives you a single, documented overview of hardware, software, and users — and delivers the asset portion of your NIS2 documentation. One Platform, Full Control The entire endpoint lifecycle — deployment, updates, drivers, and assets — in one Danish tool instead of fragmented administration across multiple tools. Worst Case From Compromise to Up and Running Again When the network has to be shut down, internet-dependent tools drop out. CapaInstaller stays standing — and becomes your way back. 01 Isolate the Network Shut down internet access and contain the attack — without losing your recovery capability. 02 Boot From CapaInstaller OS deployment runs locally from your own infrastructure. No cloud, no internet dependency. 03 Reinstall at Scale Roll out clean Windows images to every affected device, with drivers and configuration applied automatically. 04 Redeploy Software CapaPacks and PowerPacks bring the applications back — patched and ready for operation from day one. Alternative to MDT Stuck on Microsoft Deployment Toolkit? MDT is no longer being developed. CapaInstaller takes over deployment — and gives you the rest of the endpoint lifecycle on top. Microsoft Deployment Toolkit CapaInstaller Development status Discontinued — no longer developed Actively developed (6.7 series, with ongoing releases) Support Community / none official Danish support included Scope OS deployment only OS, software, patching, drivers, and assets Driver management Manual Automated via CapaDrivers Updates after deployment Not included Ongoing patch and software management Lifecycle Stops at imaging The entire lifetime of the endpoint Features Everything You Need for Endpoint Management A single platform for the entire lifecycle of your Windows endpoints. Bare-Metal OS Deployment Reinstall Windows quickly and automatically — including after ransomware or hardware failure. Software Management & CapaPacks Automatic installation, uninstallation, and updates. Ready-made third-party apps via CapaPacks — and your own packages via PowerPacks. Windows Update Management Controlled, scalable change management that supports your NIS2 work without disrupting operations. Driver Management CapaDrivers automatically scans for and installs drivers from Lenovo, Dell, HP, and Microsoft. Asset Management A single overview of hardware, software, and users for operations, license management, and compliance work. Reports & Queries Build targeted extracts and reports that answer precisely how your environment is doing. Package Creator Package your own applications correctly and reusably (PowerPacks), backed by a scripting library. The Full Portfolio CapaInstaller and CapaOne — Together Two platforms that work together: the independent on-premises engine and the modern cloud layer. On-premises CapaInstaller Runs in your own infrastructure — including entirely without internet. For Windows endpoints: OS deployment, software management, patching, drivers, and assets. Your independent recovery and operations capability. Cloud CapaOne CapaOne is CapaSystems’ cloud-based platform for managing all endpoints — patching, OS deployment, admin rights management, mobile management, and vulnerability insight — from a single EU-hosted console. Visit CapaOne → Testimonials What Our Customers Say CapaInstaller was initially chosen to automate our software rollout to PCs and to help with update monitoring. The solution has fully met our expectations, and we have even received excellent product support. — Lindehøjskolen CapaInstaller has evolved considerably over time and has been significantly more usable than other solutions. It offers a straightforward approach to everyday challenges and is easy to work with. — Løgstrup-Steel Our IT Department is not huge, so resources are limited. But this tool makes everyday tasks easier, and we can find time for other projects. — Dagrofa FAQ Frequently Asked Questions What is CapaInstaller? A Danish-developed Unified Endpoint Management solution for PCs and Windows endpoints. It reduces manual processes through central administration of computers and laptops — deployment, software management, updates, drivers, and assets from one platform. Can CapaInstaller run without internet? Yes. CapaInstaller runs offline in your own infrastructure, so you can reinstall and run recovery across your entire Windows fleet — including on an isolated network during a security incident, with internet access shut down. Note that AD join requires access to your Active Directory, which typically runs locally. Can CapaInstaller replace Microsoft Deployment Toolkit (MDT)? Yes. MDT is no longer being developed, and CapaInstaller is a modern, supported alternative. Beyond bare-metal OS deployment, you get automated driver, software, and patch management plus asset overview in the same platform. Does CapaInstaller help with the NIS2 directive? NIS2 sets requirements for device overview, encryption, and updating operating systems, drivers, and applications. CapaInstaller supports your NIS2 work by delivering documentation and automated updates. The tool provides the documentation for your audit; it does not achieve compliance on your behalf. What is the difference between CapaInstaller and CapaOne? CapaInstaller is the on-premises platform for PC and Windows endpoints, running in your own infrastructure. CapaOne is CapaSystems’ cloud-based endpoint management platform. Mobile device management now lives there, as CapaOne Mobile Manager. Read more at capaone.com. Do I get personal support? Yes. Personal support from Danish- and English-speaking experts is included. CapaSystems has developed and supported CapaInstaller in Denmark since 1996 — over 30 years. Simplify Your IT Operations With CapaInstaller Book a demo and see how easily you automate daily operations — and how secure you are if the worst happens. Book a demo Download the free guide --- # CapaInstaller as a Service — SaaS for Hosting URL: https://capasystems.com/software-as-a-service/ Description: Software as a Service: instant software distribution for hosting providers and data centers. Zero configuration and central control. Software as a Service CapaInstaller as a Service Software as a Service delivers instant software distribution for hosting providers and data centers. Zero configuration, easy administration, and full control of the IT environment you deliver to your customers and their end users. Zero configuration and easy administration Automate time-consuming and redundant tasks Reduce time and cost in implementation and troubleshooting Book a demo Contact us Benefits Benefits of Software as a Service Automates Manual Processes Leave time-consuming and redundant tasks behind, and let CapaInstaller handle the routine work. Centralizes and Standardizes Gather and standardize your IT services, so operations are consistent across customers. Control at Scale Get control of computers and devices across the entire hosted IT environment. Less Deployment and Maintenance Reduce the time spent on deployment, distribution, and maintenance. Lower Maintenance and Admin Costs Achieve faster ROI through lower total costs for maintenance and administration. Testimonials What Our Customers Say As the number of clients increased, I realized that we needed to automate some of the tasks in connection with updating of our computers. The price, compared to the efficiency we were offered, made CapaSystems a winner. — Ulrik Jørgensen, IT Manager, Operations Support Wings FAQ Frequently Asked Questions What is CapaInstaller as a Service? You get CapaInstaller's client management delivered as a ready-to-run service for hosting providers and data centers. It covers software distribution, central management, and control of computers and devices, without you having to set up and maintain the infrastructure behind it. Who is CapaInstaller as a Service for? It is for hosting providers and data centers that deliver IT operations to their own customers. You can standardize operations across customers and scale without the time spent growing correspondingly. What does "zero configuration" mean? You get started without a heavy setup phase. The service is delivered ready to run, so you can begin distributing software and managing devices from the start instead of spending time building and maintaining the infrastructure yourself. How does CapaInstaller as a Service help scale operations? As the number of clients grows, you can automate the routine tasks — software rollout, distribution, and maintenance — so more customers do not mean correspondingly more hours. Operations become consistent across customers, and you keep the central overview. Deliver IT as a Service Book a demo and see how CapaInstaller as a Service automates software distribution in your data center. Book a demo Contact us --- # CapaPacks — Ready-Packaged Third-Party Software URL: https://capasystems.com/capapacks/ Description: CapaPacks keeps you easily and cost-effectively up to date with the security updates that arrive continuously for standard software. Service CapaPacks for CapaInstaller CapaPacks keeps your standard software continuously security-updated, so you neither have to monitor releases nor package them yourself. Continuously security-updated standard software Save time on packaging Standardized versioning and distribution Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions Benefits Everything You Gain With CapaPacks By adding CapaPacks to CapaInstaller you stay one step ahead on security, packaging, distribution, and reporting. You avoid constantly monitoring both security and feature releases of the most common third-party software and preparing it for distribution. User Settings Handled Rest assured that all user settings are taken care of in the packages. No Packaging of Standard Software Save time and resources on packaging standard software. Standardized Versioning Get standardized versioning of your standard software. Continuously Security-Updated CapaPacks keeps all included standard software security-updated. Full CapaInstaller Integration Use all CapaInstaller benefits, such as troubleshooting via the log. Built by Experienced Consultants High-quality software packages, built by experienced consultants. FAQ Frequently Asked Questions What is CapaPacks? CapaPacks are ready-packaged, continuously security-updated third-party applications, ready for distribution via CapaInstaller. You avoid monitoring releases and preparing software for deployment yourself. What is the difference between CapaPacks and PowerPacks? CapaPacks are ready-packaged third-party applications that CapaSystems maintains and security-updates. PowerPacks is the format you package your own applications in. It is the combination of the two — ready-made apps and your own packages — that covers the full need. Which software is included in CapaPacks? CapaPacks covers the most common standard programs and keeps them continuously security-updated. Contact us for the current list. Does CapaPacks require CapaInstaller? Yes. CapaPacks is an add-on to CapaInstaller and uses the CapaInstaller engine for packaging and distribution. Always One Step Ahead Get started with CapaPacks and keep your standard software securely updated automatically. Book a demo Contact us --- # CapaSystems’ ISAE 3000 FAQ URL: https://capasystems.com/capasystems-isae-faq/ Description: CapaSystems has obtained an ISAE 3000 statement for CapaOne. This FAQ covers what the ISAE 3000 statement includes and how we protect your data. Compliance and security CapaSystems’ ISAE FAQ CapaSystems has obtained an ISAE 3000 statement for CapaOne. This FAQ covers what the ISAE 3000 statement includes and how we protect your data. Get a quote Contact us ISAE 3000 FAQ Questions and Answers What does ISAE stand for? ISAE stands for International Standard on Assurance Engagements. An ISAE report is prepared by an independent certified auditor who assesses a service provider’s relevant and agreed-upon processes and procedures. What does an ISAE report contain? ISAE reports describe how a service provider’s systems and organizational controls operate and how effective they are. Are ISAE reports necessary? ISAE reports are not mandatory, but they are developed to give customers the assurance they seek from a service provider. The report is prepared after an auditor review. What is the purpose of ISAE 3000? A service provider that has obtained an ISAE report can demonstrate the reliability of its services. The report serves as a quality seal, showing that an independent auditor has reviewed and assessed that data is handled confidentially, at a high-security level, and that any risks are properly documented and controlled. Why choose a service provider with ISAE certification? At CapaSystems, our customers should be able to trust that there are no additional risks associated with entrusting parts of their business and data to us. Therefore, we are committed to working with a certified auditor to obtain an ISAE 3000 report as part of our ongoing annual compliance and information security efforts. What is an ISAE report on GDPR and data processing? An ISAE 3000 report can cover any control that is agreed upon between the service provider and an independent auditor. At CapaSystems, we have voluntarily chosen to have an independent external auditor review our handling of customer data. This independence ensures the objectivity of our ISAE 3000 GDPR report, which documents the effectiveness of our internal processes and controls. The auditor has confirmed our compliance with GDPR internally and in relation to external parties. As a data controller, you thus gain assurance that your data is being processed in accordance with applicable regulations. ISAE vs. ISO 2700X ISO 2700X certifications have previously been the standard for information security. However, as the threat landscape changes, it becomes necessary for companies to achieve a broader level of protection. ISO 27001 primarily focuses on the design of controls, while ISO 27002 guides implementation. ISAE reports are based on these ISO controls but also offer the opportunity to test their effectiveness. Want to Know More About Our Security and Compliance? We are ready to tell you how the ISAE 3000 statement and our work with GDPR protect your data. Get a quote Contact us --- # CapaWinUpgrade — Easy Windows Feature Upgrades URL: https://capasystems.com/capawinupgrade/ Description: CapaWinUpgrade automates Windows feature upgrades — with compatibility checks, automatic downloads, and full upgrade history. Service CapaWinUpgrade — Easy and Straightforward CapaWinUpgrade is the streamlined, automated way to install feature upgrades on Windows. Run compatibility checks on all machines Automatic download of the newest installation files Logging of upgrade history for troubleshooting Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions Features Automated Windows Upgrades Compatibility Check Run a compatibility check on all machines before upgrading. Automatic Download CapaWinUpgrade fetches content packages with the newest installation files automatically, as needed. Automatic Cleanup A cleanup package removes old installation files after the upgrade. Logging and History CapaWinUpgrade logs the upgrade history, so troubleshooting is easy and transparent. Language Pack Handling CapaWinUpgrade handles language packs automatically during the upgrade. Keep Customizations Keep customizations and specialized programs through the upgrade. Benefits Why Choose CapaWinUpgrade Simple Upgrades Streamlined, automated upgrading of Windows. Reusable for Future Upgrades A time-saving solution that can also be reused for future upgrades. Complete Overview Full overview and history of all machines in one place. Built and Supported by the Same People Designed by CapaSystems’ own specialists and backed by customer service. FAQ Frequently Asked Questions What is a feature upgrade in Windows? A feature upgrade is a major version update of Windows (for example from one annual release to the next), as opposed to the ongoing security updates. CapaWinUpgrade automates the whole process centrally. Can I check whether the machines are ready to upgrade? Yes. CapaWinUpgrade runs a compatibility check on all machines before the upgrade, so you can see what is ready before you start. Does CapaWinUpgrade keep users’ customizations and programs? Yes. You can keep customizations and specialized programs through the upgrade, and a cleanup package removes old installation files afterwards. How does CapaWinUpgrade help with migration to Windows 11? CapaWinUpgrade automates the feature upgrade process to Windows 11 across the fleet — with a compatibility check up front and full history along the way, so you keep the overview. Upgrade Windows Without the Hassle Get started with CapaWinUpgrade and make feature upgrades an automated routine. Book a demo Contact us --- # Case studies URL: https://capasystems.com/cases/ Description: Municipalities, educational institutions, and private companies manage their Windows fleet with CapaSystems. Read the cases. Company Case Studies See how companies and organizations use CapaSystems every day. CapaOne Case Studies Read all CapaOne case studies on the CapaOne website. Read the case → Ready for the Elections — Struer Municipality PC setup for elections in local government: how Struer Municipality replaced manual fixes with a tested, ready-made package. Read the case → Fredericia Municipality IT support in local government with direct access to the developers: how Fredericia Municipality's small IT team works. Read the case → Struer Municipality Deployment of new PCs in local government: Struer Municipality set up 2,550 machines for teachers and students in three weeks. Read the case → Thansen Client management in a retail chain where the checkout must not fail: how Thansen keeps 125 shops running with CapaInstaller. Read the case → VIA University College Central client management in education: how VIA University College keeps track of computers across 30 addresses. Read the case → IT University of Copenhagen Patching in education with a small team: how the IT University of Copenhagen keeps its administrative PCs up to date. Read the case → IT-Center Fyn Server consolidation in education: how IT-Center Fyn simplified the operation behind 37 schools across more than 70 addresses. Read the case → Holbæk Municipality Remote deployment in local government: how Holbæk Municipality rolled out CapaInstaller in three weeks without a site visit. Read the case → Corporate Service Center of Copenhagen City End-user experience in local government: the Corporate Service Center documents IT quality from the user’s perspective with PerformanceGuard. Read the case → Air Force Training Centre IT asset management in defense: Air Force Training Centre brings software, hardware, and licenses into a single overview with CapaInstaller. Read the case → Dagrofa Consolidating tools in a grocery chain: how Dagrofa went from several systems to one and got a simpler working day. Read the case → Sorø Municipality Managing mobile devices in local government without extra staff: how Sorø Municipality runs PCs and mobiles from one system. Read the case → NIRAS License management in an engineering consultancy: how NIRAS clears out passive licenses and keeps the active count down. Read the case → Bang & Olufsen Tailored client management in manufacturing: why Bang & Olufsen chose CapaInstaller over a broad standard platform. Read the case → --- # Cloud Updater — Free Tool From CapaFactory URL: https://capasystems.com/cloud-updater/ Description: Cloud Updater from CapaFactory automatically updates content packages and service files for CapaDrivers and CapaWinUpgrade. Free and time-saving. Free CapaFactory Tool Cloud Updater — a Free Tool Cloud Updater from CapaFactory removes the heavy administrative work around CapaDrivers and CapaWinUpgrade. The tool updates both content packages and service files automatically — with no manual work. Time-saving Automated Continuously updated Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions Benefits Why You Should Use Cloud Updater No Searching, No Downloading No more searching and downloading. Cloud Updater removes the heavy administrative work around CapaDrivers and CapaWinUpgrade. Hardware Models Identified Automatically Cloud Updater automatically identifies hardware models and Windows versions in your organization and keeps the content up to date. Service Files Stay Current Cloud Updater simply keeps your service files and content packages up to date — with no manual work. Features Continuously Updated — Fully Automatically Continuously Updated Service Files No more searching and downloading — service files are kept up to date automatically. Continuously Updated Content Packages No more promoting — new content packages are downloaded to your CapaInstaller environment automatically. Continuously Updated Scripting Libraries No more dreadful administration — scripting libraries stay current on their own. FAQ Frequently Asked Questions What is Cloud Updater? Cloud Updater is a free tool from CapaFactory that automatically keeps content packages and service files for CapaDrivers and CapaWinUpgrade up to date. You avoid searching, downloading, and adding updates manually yourself. Does Cloud Updater cost anything? No, Cloud Updater is free. It is a tool from CapaFactory for anyone using CapaDrivers or CapaWinUpgrade — not a trial version, so there is no time limit and no payment. What does Cloud Updater update automatically? Cloud Updater keeps three things up to date for you: the service files, the content packages, and your scripting libraries. The tool identifies relevant hardware models and Windows versions itself, so you do not have to maintain them manually. Does Cloud Updater require CapaDrivers or CapaWinUpgrade? Yes. Cloud Updater is the maintenance mechanism behind CapaDrivers and CapaWinUpgrade and keeps their content packages and service files up to date. Get Started With Cloud Updater Want to hear how Cloud Updater eases your administration of CapaDrivers and CapaWinUpgrade? Book a demo, or contact us. Book a demo Contact us --- # Danish-Developed Endpoint Management URL: https://capasystems.com/danish-developed-endpoint-management/ Description: Danish-developed endpoint management with full control and stable operations. Supports NIS2 and GDPR without foreign cloud dependency. Danish-Developed Endpoint Management — Security and Compliance in Focus Full Control. Stable Operations. CapaInstaller — for those who do not compromise on security and compliance. A Danish-developed endpoint management solution that gives you full control of your endpoints without dependency on foreign cloud providers. Developed in Denmark Supports NIS2 and GDPR with documentation Works without cloud dependency Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions Why Danish? When Compliance, Control, and Security Are Business-Critical With CapaInstaller you get a platform built for organizations with high demands on stable operations, data security, and compliance. Developed in Denmark An endpoint management platform created in Denmark — without dependency on foreign cloud providers. NIS2 and GDPR Supports NIS2 and GDPR with documentation, logging, and access control. No Cloud Dependency Runs locally and keeps working, even when the connection to the cloud disappears. Fast to Adapt Fast to troubleshoot, adapt, and implement in your environment. Benefits Benefits of CapaInstaller Full Control Keep control of data and operations — data sovereignty in your own infrastructure. Supports NIS2 Local documentation, logging, and access control that support the NIS2 requirements. Danish-Developed Data sovereignty and predictable support from a Danish supplier. Bare-Metal Deployment Install Windows 11 directly from scratch — including after a breakdown. Faster Response, Local Management Local management gives faster response and operational reliability. For High Demands Ideal for organizations where stable operations, data security, and compliance are not negotiable. FAQ Frequently Asked Questions What does data sovereignty mean in practice? Data sovereignty means that your data and your operations stay in your own infrastructure and under European law — not with a foreign cloud provider subject to legislation such as the CLOUD Act. With CapaInstaller, endpoint management runs locally, so you keep control of where data sits and who has access. How does a Danish-developed platform support NIS2 and GDPR? CapaInstaller delivers local documentation, logging, and access control that support your work with NIS2 and GDPR. The platform does not achieve compliance on your behalf, but gives you the documentation and the control you need to live up to the requirements. Can CapaInstaller run without a foreign cloud? Yes. CapaInstaller works locally in your own infrastructure and keeps running, even when the connection to the cloud disappears. You do not depend on a foreign cloud provider to deploy, update, or manage your Windows endpoints. Why choose a Danish supplier for endpoint management? A Danish supplier gives you data sovereignty, predictable support, and a platform developed under Danish and European law. CapaSystems has developed and supported CapaInstaller in Denmark since 1996 — over 30 years. Is CapaInstaller only for large organizations? No. CapaInstaller suits public institutions, municipalities, and private companies alike — particularly those where stable operations, data security, and compliance are business-critical. The platform is fast to adapt and implement in your environment. Ready to Get Started? Book a demo and experience a Danish-developed endpoint management solution with full control and strong compliance support. Book a demo Contact us --- # Digital Experience Analytics With PerformanceGuard URL: https://capasystems.com/digital-experience-analytics/ Description: Digital Experience Analytics with PerformanceGuard puts your employees in focus, so IT lives up to their expectations. Digital Experience Analytics Digital Experience Analytics With PerformanceGuard Keep your employees in focus. In the digital era, employees are the real success factor. Put your employees’ digital experience at the center See whether IT lives up to your workforce’s expectations Act on data rather than gut feeling Book a demo Contact us The Challenge What Poor IT Infrastructure Costs You You need to know whether your IT infrastructure lives up to the expectations of your workforce. Employee Satisfaction Poor IT infrastructure undermines employees’ day-to-day satisfaction. Competitiveness Unstable IT weakens the company’s competitiveness in the market. Productivity Slow systems pull the company’s productivity down directly. Attracting and Retaining Talent IT that works strengthens your ability to attract and retain skilled staff. FAQ Frequently Asked Questions What is Digital Experience Analytics (DEX)? Digital Experience Analytics — DEX — measures your employees’ digital experience: how the IT systems actually perform seen from the user’s screen, not only from the server. Why does the employees’ IT experience matter? Slow or unstable IT affects satisfaction, productivity, and your ability to retain talent. With data on the actual experience you can act where it matters most. How does PerformanceGuard measure the digital experience? PerformanceGuard collects real-time data from the end user’s perspective — response times and performance per machine — so you can see whether IT lives up to expectations. How is Digital Experience Analytics different from ordinary IT monitoring? Ordinary monitoring looks at servers and networks. Digital Experience Analytics measures the experience where the work happens — on the employee’s device — so you see the problems as users actually feel them. Get a Non-Binding Quote Get an impression of what CapaSystems can do for your business. Book a demo Contact us --- # IT Courses URL: https://capasystems.com/it-course/ Description: CapaSystems offers IT courses for all products, including PowerShell in Practice and CapaInstaller Foundation, so you build the right skills. Skills IT Courses — Success Is Built on Skills We offer IT courses for all our products, so you can build the skills needed to run CapaSystems' solutions well. Courses for all our products PowerShell and CapaInstaller Foundation Tailored on-site courses Book a demo Contact us Course PowerShell in Practice Efficient Packaging With CapaInstaller and CapaOne — CustomApps and PowerPacks Do you want to get started with PowerShell in relation to CapaInstaller and CapaOne? The course gives you the skills needed to develop and work with CustomApps and PowerPacks — with a focus on the PowerShell skills required to package most applications efficiently. Target Group The course is for you if you already build packages in VBScript and want to get started with PowerShell in good time before VBScript is phased out. You Will Learn To understand and apply PowerShell in software packaging use CapaInstaller's PowerShell Scripting Library effectively develop and manage CapaOne CustomApps work with PSAppDeployToolkit and gain insight into its use work with Capa.PowerShell.Module.PowerPack.SDK to automate CapaInstaller transfer theory to practice through hands-on tasks and exercises Content Content (days 1–3) Introduction to PowerShell CapaInstaller's PowerShell Scripting Library CapaOne CustomApps Introduction to PSAppDeployToolkit Introduction to Capa.PowerShell.Module.PowerPack.SDK Practical Information Duration: 3 course days Hours: 9:00 am to 4:00 pm (breakfast 8:30 to 9:00, lunch at 12:00) Price: DKK 16,995 (1 participant) / DKK 31,995 (2 participants) Language: Danish — can be held in English on request Location: CapaSystems Taastrup or Skanderborg Contact us for current dates. Sign up / write to us Course CapaInstaller Foundation The Solid Foundation for Effective Administration With CapaInstaller The course gives you a thorough introduction to CapaInstaller and the key functions you need to administer, deploy, and maintain the solution effectively. Theory and hands-on exercises are combined, so you gain both understanding and practical experience working in CapaInstaller. Target Group The course is for IT staff and system administrators who are new to CapaInstaller or want to refresh their basic knowledge of the system. You Will Learn To understand CapaInstaller's structure and server architecture work with the CapaInstaller console and security roles deploy Windows and handle drivers create and deploy packages manage groups and create reports build your own packages and perform updates work with CapaSystems Service and Windows updates understand how CapaInstaller and CapaOne work together, including Workflow, CustomApps, and MDM Content Day 1 server architecture CapaInstaller console security roles Windows deployment driver handling package deployment groups reports Day 2 build your own packages CapaSystems Service updating CapaInstaller Windows updates Day 3 CapaOne Workflow CustomApps MDM Practical Information Duration: 3 course days Hours: 9:00 am to 4:00 pm Price: DKK 16,995 (1 participant) / DKK 31,995 (2 participants) Language: Danish — can be held in English on request Location: on site The course is held on an ongoing basis. Sign up / write to us More from us Tailored Courses and Events Tailored Courses We offer tailored on-site courses as needed, so the content fits your tasks and skills precisely. Events and Seminars We hold events and seminars on an ongoing basis with product updates, demonstrations, and customer presentations. FAQ Frequently Asked Questions Which IT courses does CapaSystems offer? CapaSystems offers two open courses: PowerShell in Practice, about efficient packaging, and CapaInstaller Foundation, which gives you the foundation for administering CapaInstaller. Both run for three course days. Teaching is in Danish, and both courses can be held in English on request. We also run tailored on-site courses where the content is adapted to your tasks. Who are the courses for? CapaInstaller Foundation is for IT staff and system administrators who are new to CapaInstaller or want to refresh the basics. PowerShell in Practice is for you if you already package in VBScript and want to move to PowerShell. Can you hold the course at our site? Yes. We offer tailored on-site courses where both content and level are adapted to your tasks and your environment. Write to us, and we will agree on the scope. What do you learn on CapaInstaller Foundation? You learn to work with server architecture, the console, and security roles, deploy Windows and handle drivers, create and deploy packages, manage groups and build reports, and handle updates of both CapaInstaller and Windows. The course combines theory with hands-on exercises. Ready to Strengthen Your Skills? Contact us to hear more about our courses, or get a tailored on-site course adapted to your needs. Book a demo Contact us --- # IT Security — Sleep Well at Night URL: https://capasystems.com/security/ Description: CapaSystems advises on IT security with your business at the center: password protection, encryption, and updated antivirus across your devices. IT Security Let CapaSystems Strengthen Your IT Security We keep your business at the center when we advise on IT security. The aim is that you can sleep well at night and spend your energy on something else during the day. It comes down to time — and time is money. Your devices are protected by passwords Your devices are encrypted Antivirus is installed and kept updated Book a demo Contact us Are you in control? We Help You Get Security Under Control So you can rest easy and not fear that business-critical or sensitive personal data is compromised — whether a mobile device is hacked or stolen. Protected by Passwords We make sure all of your devices are protected by passwords, so unauthorized people cannot gain access. Always Encrypted Your devices are always encrypted, so business critical and sensitive personal data stays protected — even if a device is lost or stolen. Updated Antivirus Antivirus software is always installed and kept continuously updated across your devices. In Control of Your Data We help you get on top of the complexity of modern data security with mobile devices and remote work. Testimonials What Our Experts Say Over the years, we’ve accumulated extensive knowledge within IT security concerning the PC workspace. Our consultants are specialists who will be pleased to advise you on selecting a solution tailored to your needs. — Dennis Busk Nyehuus, CSO FAQ Frequently Asked Questions What does CapaSystems' IT security advice cover? We advise on the security of your endpoints — password protection, encryption, and updated antivirus — and help you get an overview of the complexity of modern data security. Our consultants help you choose and set up the right solution. How does encryption protect my data if a device is lost? When your equipment is encrypted, business-critical and sensitive personal data stays protected even if a device is lost or stolen — unauthorized people cannot read the content without the key. Why is updated antivirus important? New threats appear continuously, so antivirus only has value when it is kept up to date. We help get antivirus installed and kept continuously updated across your devices. What questions should I ask my suppliers about data security? You share responsibility for data security with your suppliers. See our ISAE 3000 FAQ for what to require before entrusting a supplier with your data. Do You Have Control of Your Data? Let's have a no-obligation chat about your IT security. Book a demo Contact us --- # Mobile Device Management — CapaOne Mobile Manager URL: https://capasystems.com/mobile-device-management/ Description: Mobile Device Management for iOS, iPadOS, and Android via CapaOne Mobile Manager — with Microsoft Intune, or entirely without. Solution — Cloud Mobile Device Management Full control of your mobile devices — iOS, iPadOS, and Android. Mobile Device Management is delivered today as part of CapaOne via CapaOne Mobile Manager, which brings enrollment, configuration, compliance, and app distribution together in CapaOne — designed to work with Microsoft Intune, or entirely without. Enrollment across iOS, iPadOS, and Android Central configuration, compliance, and app distribution Cloud-delivered — works with Microsoft Intune, or entirely without See CapaOne Mobile Manager Book a demo Features Everything You Need for Mobile Device Management CapaOne Mobile Manager gives you control of the entire device lifecycle — from enrollment to compliance — across iOS, iPadOS, and Android. Cross-Platform Enrollment Put iOS, iPadOS, and Android into operation from one platform — with Apple Business Manager, Android Enterprise, and Samsung Knox as enrollment methods. Configuration & Policies Roll out settings, profiles, and restrictions centrally, so every device is set up consistently from day one. Compliance & Security Enforce security policies, monitor adherence, and keep devices in a known, secure state. App Distribution Distribute and update apps automatically to the right devices and users — without manual handling. Works With Microsoft Intune — or Entirely Without CapaOne Mobile Manager can work alongside Microsoft Intune, or entirely without it. Cloud-Delivered Delivered from CapaOne, so there is no on-premises infrastructure to maintain. Benefits Why Choose Mobile Device Management Lower Total Cost Across the Fleet Faster ROI and lower total costs across your device fleet. Manual Steps Disappear A way to automate manual, repetitive processes. Faster Deployments on Every Platform Faster deployments and updates across every platform. One Place for Computers and Phones Complete control of all computers and mobile devices from one place. Testimonials What Our Customers Say I'm sure we're not the only ones who have tried plenty of systems before finally finding the tool that works… — IT Department, Sorø Municipality As the number of clients increased, I realized that we needed to automate some of the tasks… — Ulrik Jørgensen, IT Manager, Operations Support Wings We don't have a huge department, so resources are limited. But with this tool, everyday work becomes easier… — IT Infrastructure Manager, Dagrofa FAQ Frequently Asked Questions Which platforms does CapaOne Mobile Manager support? CapaOne Mobile Manager supports iOS, iPadOS, and Android. You enroll devices via Apple Business Manager, Android Enterprise, or Samsung Knox, and you can tailor policies for both company-owned devices and BYOD. Does Mobile Manager work with Microsoft Intune? Yes. Mobile Manager runs as a complete mobile platform on its own, and you can also run it alongside Microsoft Intune. If you run both, Mobile Manager handles device management, compliance posture, OS updates, and app lifecycle, while Intune stays in charge of identity and access. How does Mobile Manager handle BYOD and employee privacy? Mobile Manager uses work profiles and managed contexts, so company data is kept separate from the employee's own apps and data. IT has no visibility into personal content, and a selective wipe removes only company data. Can you control when OS updates reach the mobile devices? Yes. You can defer major OS releases, roll updates out in stages, and require a minimum version, so the fleet does not keep running on a vulnerable version. Can Mobile Manager document compliance for an audit? Mobile Manager gathers version overview, encryption status, passcode policy, and applied policies in one view, and you can export the documentation. The exports support your NIS2 documentation — they do not replace a full NIS2 report. Get Control of All Your Mobile Devices See how CapaOne Mobile Manager gives you control across platforms — with Microsoft Intune, or entirely without. See CapaOne Mobile Manager Book a demo --- # Outsourcing With PerformanceGuard URL: https://capasystems.com/outsourcing/ Description: Whether you are considering outsourcing or already running it, PerformanceGuard is the right tool for keeping an eye on the delivery. Outsourcing Measurement Outsourcing With PerformanceGuard Whether you are considering outsourcing or already running it, PerformanceGuard is the right tool for keeping an eye on the delivery. Document your supplier’s performance with objective measurements Compare performance before and after a migration Follow up continuously on the agreed requirements Book a demo Contact us Are you joining the outsourcing wave? Why Companies Choose Outsourcing More and more Danish companies expect to increase their use of outsourcing in the coming years. Focus on the Core Business They wish to focus on their core business rather than on running IT operations. Reduced Costs They choose outsourcing to reduce operating costs and free up resources. Flexible, Scalable Service They are looking for flexible, scalable services that can follow the needs of the business. Advantages Keep an Eye on the Delivery Measure What the Supplier Delivers You receive objective measurements of the speed with which your external suppliers deliver. Before-and-After Measurements “Before and after” measurements give you a good idea of whether the supplier’s performance is acceptable. Ongoing Follow-Up You can monitor on an ongoing basis whether any requested improvements are actually delivered as agreed. Experience With Internal and External Operations CapaSystems has experience with measurements of both internal operations and operation by external suppliers. Experienced Consultants CapaSystems’ experienced consultants can help you assess whether systems currently outsourced live up to acceptable requirements. Testimonials What Our Customers Say PerformanceGuard is a vital tool in our work with outsourcing suppliers. As a customer, we are capable of showing objective measurements of the speed of the provided service, which makes PerformanceGuard a decisive factor in situations where the supplier does not quite meet the agreed requirements. — Mikael Munkløv, Problem Manager, Københavns Kommune Koncern IT PerformanceGuard is an ideal tool for “before and after” measurements. That is why we have used it especially to guarantee that systems outsourced for operation by an outside supplier do not perform less well than before. — Kim Skotte Larsen, IT Architect, Herning Municipality FAQ Frequently Asked Questions How does PerformanceGuard help with outsourcing? PerformanceGuard gives you objective measurements of your supplier’s performance, so you can document whether the agreed requirements are being met. Can I compare internal and external operations? Yes. Measurements are taken at the end user, so you can compare internal and external operations directly. What are before-and-after measurements? You measure performance before and after a system migration, so you can document whether the delivery degrades when moving to an outsourcing supplier. Can PerformanceGuard be used for ongoing SLA follow-up? Yes. You can follow up continuously on the agreed requirements throughout the collaboration with the supplier. Get a Grip on Your Outsourcing Delivery Get a non-binding quote and see how PerformanceGuard documents your supplier’s performance. Book a demo Contact us --- # Performance optimization URL: https://capasystems.com/performance-optimization/ Description: CapaSystems identifies and eliminates the cause of low performance on your computers with troubleshooting, testing, and root cause analysis. Consulting Service Performance Optimization With CapaSystems CapaSystems and our partners have extensive experience with the challenges involved in identifying the cause of low performance. Find the cause of low performance Root cause analysis without disrupting operations Build internal skills Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions How we help How We Optimize Your Performance Identify the Problem We identify whether you have problems on the computer, and where in the infrastructure they arose. Share Our Knowledge We share our knowledge with your internal resources, so you build the skills to maintain good performance going forward. Fixed So It Does Not Come Back We find good, solid solutions, so you do not end up in the same situation again. Root Cause Analysis We troubleshoot, test, and perform root cause analysis without further disrupting the working day of the affected users. We Have Seen It Before CapaSystems and our partners have extensive experience with the challenges involved in identifying the cause of low performance. On-Site Help CapaSystems helps you on site to identify and eliminate the performance challenges you experience. FAQ Frequently Asked Questions What is performance optimization at CapaSystems? Performance optimization is a consulting service where CapaSystems identifies the cause of low performance on your computers and helps you eliminate it. We troubleshoot, test, and perform root cause analysis — on site and without burdening daily operations. How does a performance optimization engagement work? We start by identifying where in the infrastructure the problem arises and perform root cause analysis without disturbing your users. Then we find solid solutions and share our knowledge with your internal resources, so you can maintain good performance yourself going forward. Do you come on site? Yes. CapaSystems helps you on site to identify and eliminate the performance challenges you experience. We can also build the skills within your internal team along the way. What does performance optimization cost? The price depends on the scope of your challenges. Book a consultant, and we will give you a no-obligation quote on identifying and eliminating the cause of the reduced performance. Are You Experiencing Low Performance? Get a no-obligation quote on identifying and eliminating your performance challenges. Book a demo Contact us --- # PerformanceGuard — Performance Analytics URL: https://capasystems.com/performanceguard/ Description: PerformanceGuard gives you an overview of IT performance from the end user’s perspective, so you can find bottlenecks and prevent downtime. Performance Analytics Optimize IT Performance and Increase Productivity With PerformanceGuard you get an overview of IT performance from the end user’s perspective. Real-time data lets you identify bottlenecks, measure response times, and improve system performance. Put an end to frustrating IT bottlenecks Eliminate inefficient troubleshooting Prevent downtime with proactive monitoring Book a demo Contact us Features From Invisible IT Issues to Clear Solutions When systems are slow and users are frustrated, the finger often points at the IT department. Without the right data, troubleshooting feels like looking for a needle in a haystack — and too much time goes to firefighting instead of optimization. End-User Experience Insights Gain a clear view of computer performance, making it easy to identify issues. Precise Response Time Measurements Track response times between user devices and applications to optimize system performance. 24/7 Monitoring Automated user simulation monitors system performance around the clock. Continuous Performance Data Collect and analyze Windows Performance Counters over time. Real-Time Citrix Performance Monitoring Get a complete overview of Citrix performance across servers and quickly detect bottlenecks. Data-Driven Insights View all relevant performance data in intuitive dashboards for a real-time overview of IT operations. Testimonials What Our Customers Say It quickly became clear that PerformanceGuard provided enough value for us to invest in it. — Service Level Manager, Københavns Kommune Koncern IT FAQ Frequently Asked Questions What is PerformanceGuard? A Performance Analytics solution that monitors IT system performance from the end user’s perspective, with real-time data, a visual dashboard, and automated error detection. Why should I use Performance Analytics? Identify bottlenecks in seconds, monitor systems 24/7, and document IT improvements so you can show real value. Does PerformanceGuard improve IT security? Yes — PerformanceGuard can support your IT security work by monitoring network traffic and resource usage and delivering the data, so you can identify abnormal patterns and investigate security incidents yourself. How is it different from traditional monitoring? The focus is on the end-user experience rather than only server and network performance. Get a Non-Binding Quote Get an impression of what CapaSystems can do for your business. Book a demo Contact us --- # PerformanceGuard AutoSteps — Synthetic Monitoring URL: https://capasystems.com/performanceguard-autosteps/ Description: PerformanceGuard AutoSteps gives you synthetic 24/7 monitoring of business-critical IT services — added to your installation in minutes. Synthetic Monitoring PerformanceGuard AutoSteps — Synthetic Monitoring of Your Operations PerformanceGuard AutoSteps can be added to your existing PerformanceGuard installation in just a few minutes. Simulate user behavior on business-critical IT services Detect problems before users complain Whether you run operations yourself or in the cloud Book a demo Contact us Synthetic Analysis Installed in Minutes Get the alerts before users arrive at work. Simulate user behavior on business-critical IT services — whether you run them yourself or in the cloud — and detect the problem before users complain. Low-Cost 24/7 Monitoring Get round-the-clock monitoring of your business-critical IT services at a low cost. Spot Downtime Early Detect downtime that began outside working hours before users are affected. Impartial SLA Evaluation Perform genuine, impartial SLA evaluations of your IT services. No Blind Spots Eliminate the blind spots in your Performance Analytics. Benefits One Step Ahead of the Others One Console for Everything A single console gives you one overview and makes day-to-day administration simple. Support for Everything Support for all scripting languages as well as self-contained executables. Easy Scaling Install a new machine and you are done — scaling without hassle. Testimonials What Our Customers Say With PerformanceGuard we are able to pinpoint specific problems in our infrastructure very quickly and without the need for external consultants… — Allan Christiansen, Head of Infrastructure, The Capital Region of Denmark Very soon PerformanceGuard provided enough value for us to invest in it… — Service Level Manager, Københavns Kommune Koncern IT FAQ Frequently Asked Questions What is PerformanceGuard AutoSteps? AutoSteps is synthetic monitoring: it simulates user behavior on your business-critical IT services — on-premises or in the cloud — and catches downtime before users notice it. How quickly can AutoSteps be added? AutoSteps is added to an existing PerformanceGuard installation in a few minutes. Which scripting languages does AutoSteps support? AutoSteps supports all scripting languages as well as executables. How does AutoSteps scale? You scale by installing a new machine, and everything is administered from a single console. Get a Non-Binding Quote Get an impression of what CapaSystems can do for your business. Book a demo Contact us --- # PerformanceGuard Office 365 — Measure Office 365 URL: https://capasystems.com/performanceguard-office-365/ Description: PerformanceGuard Office 365 gives you objective measurements of your Office 365 solution — response times, availability, and SLA compliance. Office 365 Measurement PerformanceGuard Office 365 — Measuring Office 365 The PerformanceGuard Office 365 service lets you examine your Office 365 environment closely — book a demo and see it on your own setup. Objective measurements of response time and availability SLA compliance per service and location See which data centers transport your data Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions Features Take a Closer Look at Office 365 Proactive 365 Analysis Get insight into your Office 365 solution: where the delivery struggles, and where data flows. Response Time and Availability See measurements of response times and availability broken down by service and location. Objective SLA Measurements Get objective measurements of your Office 365 solution: is your Service Level Agreement being met? Use of Data Centers See which data centers worldwide are used to transport your data. Outcome Reduce User Downtime and Increase Productivity Troubleshoot Find and solve problems in your Office 365 delivery before they reach the users. Get an Overview Reduce user downtime and increase productivity with one combined overview. Find the Cause Spot precisely where in the delivery the problems occur. FAQ Frequently Asked Questions What is PerformanceGuard Office 365? A service that gives you objective measurements of your Office 365 solution: response times, availability, and SLA compliance, measured per service and location. Can I measure whether my Office 365 SLA is being met? Yes. PerformanceGuard gives you objective SLA measurements, so you can see whether the delivery lives up to the agreement. Can I see where my Office 365 data is transported? Yes. You can see which data centers worldwide are used to transport your data. How does it help solve Office 365 problems? You can find and solve problems in the delivery before they reach the users, by seeing precisely where the problems occur. Get a Non-Binding Quote Get an impression of what CapaSystems can do for your business. Book a demo Contact us --- # Shadow IT With PerformanceGuard URL: https://capasystems.com/shadow-it/ Description: Get an overview of shadow IT with PerformanceGuard. See every application, web, and cloud service, and give the IT department control back. PerformanceGuard Gives You Visibility Into Shadow IT Shadow IT With PerformanceGuard Get insight and improve the dialogue about shadow IT. It creates challenges when employees and business units buy technology and IT services outside the IT department, which is then forced to take responsibility for systems it has no real part in. Get an overview of all applications and cloud services Find out where business-critical data is processed and stored Give the IT department control back Book a demo Contact us Since 1996 Over 30 years of Danish endpoint management Danish-developed Developed and owned in Denmark Danish support Included — from real people Public sector Used by municipalities and institutions The Challenge When Security Is at Stake The IT department loses the overview when technology is bought outside it. Missing Overview of Agreements When technology and IT services are bought outside the IT department, the organization loses track of the agreements and subscriptions signed. Scattered Data Business-critical information and personal data risk floating around in unknown web and cloud services without control. Hidden Costs IT decisions made outside the IT department make it hard to get a grip on the real costs. Weakened Security Control and standardization suffer when employees and business units use IT tools without involving the IT department. How PerformanceGuard Helps Get the Overview and Control Back It is possible to get an overview of all applications, web, and cloud services used across the company — so you can step in yourself if business-critical information or personal data is floating around in unknown systems. Monitor Behavior Across the Board Monitor performance as well as network, application and user behavior across the entire infrastructure — internally as well as externally. Accurate System Data Get accurate technical data from the entire infrastructure, which makes it significantly easier for the IT department to identify the root causes of problems. Find Your Data Identify exactly where on the internet a given IT service processes and stores the business’ data as well as personal data. Act Proactively Register potential uptime or performance issues before they become problems. FAQ Frequently Asked Questions What is shadow IT? Shadow IT is technology and IT services that employees or departments start using outside the IT department, so the organization loses track of agreements, data, and costs. How does PerformanceGuard give an overview of shadow IT? PerformanceGuard monitors network, application, and user behavior and makes the data available, so you can see for yourself which applications and cloud services are used across the organization. Can I see where my data is processed and stored? Yes. With PerformanceGuard’s data you can see for yourself where on the internet a given IT service processes and stores the company’s data. Why is shadow IT a problem for GDPR and NIS2? Shadow IT means employees can place personal and business-critical data in systems the organization has not registered — and a register that is incomplete cannot document where data is. PerformanceGuard delivers the data on which web and cloud services are actually used, so you can decide for yourself which ones belong in the documentation. Bring Your Shadow IT Into the Light Get a non-binding quote and see how PerformanceGuard gives the IT department the overview and control back. Book a demo Contact us --- # Your Disaster Recovery Starts Here URL: https://capasystems.com/your-disaster-recovery-starts-here/ Description: CapaInstaller runs offline and keeps endpoints going during attacks, outages, and network failures — recovery and deployment without internet. Disaster Recovery Your Disaster Recovery Starts Here CapaInstaller makes disaster recovery possible without internet — it runs offline in your own infrastructure and keeps your endpoints running during attacks, outages, and network failures. Run recovery — even when the network is down Reinstall and deploy your endpoints without internet Supports air-gapped environments and your NIS2 work Book a demo Contact us Since 1996 Over 30 years of endpoint management Offline Recovery in your own infrastructure Danish support Included — from real people Public sector Used by municipalities and institutions The Challenge Internet Dependency Is a Risk When operations depend on a constant internet connection, an outage quickly becomes a crisis — and most tools require exactly the connection you have just lost. Internet Dependency Creates Vulnerability When operations depend on a constant internet connection, a network outage quickly becomes a crisis. Reliance on Constant Connectivity Solutions that require a constant connection stand still when the connection drops. An Attack Forces You Offline With ransomware you often have to shut the network down entirely — and then the tools that need internet drop out, exactly when you need to run recovery. Preparedness Requirements Are Growing NIS2 and rising threats require you to run recovery quickly and document it, even when systems are down. Benefits Benefits of Disaster Recovery With CapaInstaller Ideal for the public sector, energy, industry, and finance — and any organization with high demands on operational reliability and local support. Your Endpoints Keep Running Deployment and recovery without internet — your endpoints keep running. Air-Gapped Operation Supported Supports air-gapped operation and full local control of your endpoints. Compliance Provides the documentation for your GDPR and NIS2 work. Danish-Developed and On-Premises Your data and operations stay in your own infrastructure — not with a US cloud provider subject to legislation such as the CLOUD Act. FAQ Frequently Asked Questions About Disaster Recovery What is disaster recovery for endpoints? Disaster recovery for endpoints is the ability to reinstall and bring computers and servers back up after an attack, outage, or network failure. With CapaInstaller, recovery runs locally in your own infrastructure — including without internet access — so you can run recovery across your entire Windows fleet, even when the network is down. Can you run disaster recovery without internet? Yes. CapaInstaller performs recovery and deployment locally from your own infrastructure, without internet access — it runs OS deployment and installs drivers and software with no connection to the cloud. Note that AD join requires access to your Active Directory, which typically runs locally. What is an air-gapped environment? An air-gapped environment is a network deliberately isolated from the internet to protect against attacks. CapaInstaller supports operation in air-gapped environments, so you can deploy, patch, and run recovery without opening a connection to the internet. How does endpoint recovery support NIS2 work? NIS2 sets requirements for preparedness, incident handling, and documentation. CapaInstaller supports your NIS2 work by providing recovery capability along with documentation for patching and asset management. The tool provides the documentation for your audit; it does not achieve compliance on your behalf. How does disaster recovery work in CapaInstaller? CapaInstaller runs recovery in four steps: isolate the network, boot from CapaInstaller locally, reinstall clean Windows images at scale, and redeploy the software, now patched. The entire process runs in your own infrastructure without internet access — a recovery capability that survives the attack itself. Make Your IT Resilient to Downtime Book an intro meeting and see how CapaInstaller keeps your endpoints running — even offline. Book a demo Contact us --- # About CapaSystems — Endpoint Management Since 1996 URL: https://capasystems.com/about-capasystems/ Description: Danish software company with over 30 years in endpoint management. Danish-developed and owned — when you call, you speak to a technician. Danish Software Since 1996 About CapaSystems For over 30 years we have developed Danish endpoint management software for IT departments that want full control of the Windows fleet. We are Danish-developed and Danish-owned — and when you call, you speak to a technician. Danish-developed and owned since 1996 Over 30 years in endpoint management Danish support — you speak to a technician Book a demo Contact us Why CapaSystems A Partner That Stays Is your IT not working the way it should? We know how frustrating that can be. For over 30 years we have helped IT departments at home and abroad — as a software company and as a consultancy — get a grip on daily operations. You get a partner who understands your reality. Over 30 Years in the Field We have developed endpoint management software since 1996. That experience means we know the discipline — and your working day — in depth. Danish-Developed and Owned Our software is developed and owned in Denmark, under Danish and European law. That gives you a supplier within your own borders. You Speak to a Technician Danish support where you talk to someone who understands your setup — the person behind the product, not an anonymous helpdesk. Customers Who Stay Many of our customers stay with us for 20+ years. You can meet them in the CapaSystems User Group. What we do Our Solutions Our expertise lets us understand your challenges and offer solutions that create real value for your business, ensuring your users have a seamless workday. CapaInstaller A Unified Endpoint Management solution that consolidates the administration of all your devices — from computers to mobile devices — so you can delegate daily IT tasks to other departments without losing control. PerformanceGuard Identify and resolve issues before they impact productivity. You gain insight into IT performance from the end user’s perspective and make decisions based on precise data, not guesswork. CapaOne CapaOne is CapaSystems' cloud-based platform for managing all endpoints — patching, OS deployment, admin rights management, mobile management, and vulnerability insight — from a single EU-hosted console. Why CapaSystems How We Work With CapaSystems you get a partner who understands your daily operations and helps you create the best possible IT workplace. We Listen — and Act You know your needs best. That’s why we listen to your challenges and develop solutions that make a real difference for your daily operations. Facts Over Assumptions Make decisions based on data, not guesswork. Our solutions provide precise measurements so you can focus on what truly matters. Direct to the Developers There is no sales layer in between. If you have a feature request or a hard problem, you reach the people who build and support the solution. Responsibility A Danish Company With Social Responsibility CapaSystems is more than a software company. As a Danish company we have strong values rooted in diversity, inclusion, and social engagement. We believe a strong team consists of people with different backgrounds — and we actively help young people through apprenticeships and internships. With us, technology and social responsibility go hand in hand. Our people Meet the Team CapaSystems is more than just a software company — we take responsibility. We believe that a strong team consists of people with different backgrounds and skills. Administration Martin Søndergaard Chief Executive Officer Jan Rasmussen Chief Financial Officer Sales Claus Holm Andresen Chief Commercial Officer Simon Højlund KAM — Head of Partnerships (East) Tonny Møgelvang Key Account Manager (East) Patric Steen Account Manager (Sweden) Marketing Rikke Borup Chief Marketing Officer Mickala Schwanenflügel Eilskov Marketing & Creative Specialist Services Dennis Busk Nyehuus Chief Services Officer Christian Wadskov Compliance Manager Mikkel André Knop Technical Support Team Lead Patrick Kragh Jensen Technical Support Engineer Kim Brandtberg Consultant Mark Rasmussen Consultant Mitesh Sahijpal Software Trainee Development Henrik Wendt Chief Technology Officer Torben Busk Sørensen Senior Software Architect Carsten From Senior Software Architect Emil Frøding Software Architect Joachim Hansen Scrum Master & Software Engineer Martin Moghadam Software Engineer Youssef Benarab Software Engineer Oliver Villumsen Software Engineer Mike Jensen Software Engineer Testimonials What Our Customers Say CapaSystems are attentive to our needs and new ideas. We wouldn’t have particularly much say-so if we worked with any of the major IT providers on the market. We wouldn’t have any influence over the direction of the system’s development. — Hans Ladegaard Bennedsen, IT Support Technician, Fredericia Municipality FAQ Frequently Asked Questions Who is CapaSystems? CapaSystems is a Danish software company that has developed endpoint management software since 1996. We help IT departments in the public sector and large private organizations get control of the entire Windows fleet — and measure whether the end-user experience is good. Is CapaSystems Danish-owned? Yes. CapaSystems is Danish-developed and Danish-owned, and our software runs under Danish and European law. If you need support, you speak to a Danish technician who understands your setup. How long has CapaSystems existed? We were founded in 1996 and have over 30 years in endpoint management. Many of our customers stay with us for 20+ years — you can meet them in the CapaSystems User Group . Which products does CapaSystems offer? We have three solutions: CapaInstaller for on-premises endpoint management, PerformanceGuard for measuring performance from the end user’s perspective, and CapaOne, our cloud-based platform. You can read more about CapaOne at capaone.com . Let Us Help You Move Forward Have a no-obligation talk about how to get the most out of your IT investment. Book a demo Contact us --- # Book a Demo URL: https://capasystems.com/book-demo/ Description: Book a personal demo of CapaInstaller, CapaOne, and PerformanceGuard — tailored to your needs and the products that matter to you. Book demo Book a Demo of CapaSystems See our endpoint management and performance solutions in practice. Book a personal demo where we start with your needs and show you the products that are relevant to your organization. CapaInstaller — on-premises endpoint management CapaOne — cloud-based endpoint management PerformanceGuard — digital experience & performance Book demo Contact us Our solutions What Would You Like to See? CapaInstaller On-premises Unified Endpoint Management: OS deployment, software management, and patch and driver updates—running offline in your own infrastructure. CapaOne CapaOne is CapaSystems' cloud-based platform for managing all your endpoints—patching, OS deployment, privilege management, mobile management, and vulnerability insight—from a single EU-hosted console. Visit CapaOne PerformanceGuard Performance and experience monitoring from the end user’s perspective—facts instead of gut feelings. A Demo Tailored to You We start with your challenges and show you exactly the products that are relevant to your organization. Book demo Book a Personal Demo Fill in the form, and we will contact you to arrange a time that works for you. Request a Demo We will contact you to arrange a time. Leave this field empty First name * Last name * Work email * Company * Phone (optional) Number of employees * Select… 1–5 5–25 25–50 50–100 100–500 500–1000 1000+ Which products would you like to see? (optional) I consent to CapaSystems storing and processing my personal data in order to contact me about the requested demo. Privacy policy . Book demo FAQ Frequently Asked Questions What does it cost to book a demo? Nothing. A demo is no-obligation—we show you the solutions and answer your questions, without you committing to anything. Is it a technical walkthrough or a sales meeting? A hands-on demo of the products, tailored to your needs. If you are technical, we are happy to go into detail; if you need the overview, we keep it there. How long does a demo take? Typically under an hour. We agree on a time that works for you and tailor the content to what you want to see. Can we test it on our own fleet? Yes. For larger environments, we can arrange a POC or a pilot instead of a standard demo—let us know, and we will find the right format. Ready to See CapaSystems in Action? Book a demo and see how our solutions solve your specific challenges. Book demo Contact us --- # CapaSystems User Group URL: https://capasystems.com/capainstaller-user-group/ Description: The CapaSystems User Group brings customers together twice a year for networking, technical sparring, and shared experience. User network CapaSystems User Group The CapaSystems User Group is created to help the clients of CapaSystems. Our public and private clients are given the opportunity to pick up the newest knowledge and exchange professional opinions with regard to CapaSystems’ solutions. Meetings held alternately on Zealand and in Jutland Networking and technical guidance Members set the agenda themselves Become a member Contact us About How the User Group Works By-laws The CapaSystems User Group is an association governed by by-laws. Every year, the members hold a general meeting, jointly setting the course for the network that twice a year inspires both the members themselves and CapaSystems. CapaForum CapaSystems has made a CapaForum available to the User Group — an opportunity to exchange experiences and get technical guidance, both from CapaSystems engineers and from fellow colleagues working with the same systems. Technical Blog Members come up with input for several of the subjects that CapaSystems’ engineers, consultants and developers go in-depth within their posts on the CapaSystems Technical Blog. Testimonials What the Members Say The CUG is about more than just small talk between people who have nothing else in common but CapaInstaller. What is most important is the network — we get to know a number of other clients and exchange professional opinions that would otherwise never see the light of day. — Søren Dahl Nielsen, Niras — Chairperson of the CapaSystems User Group It is really nice to be able to exchange professional opinions with so many other CapaInstaller users, while also having the opportunity to ask questions. — Nicklas Parbst Sørensen, Holbæk Municipality Participation in the CapaSystems User Group gives you a broader perspective on ways of using CapaInstaller that you would not have thought of yourself. — Thomas Andreasen, De Forenede Dampvaskerier It is quite rewarding to talk through some topics with other IT administrators and to hear how they manage certain situations using CapaInstaller. — Brian Kristensen, Frontmatec Why it works The CapaSystems User Group Is Working CapaSystems Listens There is a gush of ideas and solutions whenever the CUG members get together. CapaSystems picks up input for its Development Department. Elevating and Inspiring Even if several of the members are competitors, the participants take a liberal view of this and gladly pass on various tricks and workarounds to each other. Exchange of Ideas The CUG is a forum where the participants willingly share good ideas and help each other put these ideas into practice. Seeing Things Before the Others When the CUG meets, CapaSystems unveils what the future brings — both in the short and the long term. Live Demonstrations CapaSystems is always represented by competent engineers who like to demonstrate live what the solutions are capable of. Setting the Agenda Themselves The members set the agenda for the face-to-face meetings that are held alternately on Zealand and in Jutland themselves. FAQ Frequently Asked Questions What is the CapaSystems User Group? The CapaSystems User Group (CUG) is a user network for customers working with CapaSystems’ solutions. As a member you meet other IT administrators twice a year for networking, technical sparring, and shared experience. It is an association with its own statutes and general assembly. How do I become a member? Write to CUG@capasystems.com, and you will hear how to join. Membership is for customers who use CapaSystems’ solutions and want to share knowledge with peers. How often does the CapaSystems User Group meet? The network meets twice a year for physical meetings, alternating between Zealand and Jutland. The meetings offer live demonstrations, technical sparring, and insight into upcoming development from CapaSystems — and the members set the agenda themselves. What is CapaForum? CapaForum is an online forum where members of the CapaSystems User Group share good ideas and experience with each other. You get access as part of your membership. Become Part of the CapaSystems User Group Write to the Board of Directors directly at CUG@capasystems.com and hear how to become a member. Write to us Contact us --- # Career URL: https://capasystems.com/career/ Description: CapaSystems is continuously looking for new colleagues for exciting jobs in a flat organization built on sparring and knowledge sharing. Career Career Opportunities CapaSystems is continuously looking for new colleagues for exciting and challenging jobs. Vacancies will be shown here. A flat organization with a free and open tone Strong collegial teamwork Knowledge sharing and professional discussions Send an application Further information — contact us Why work here What We Offer In our company professional discussions and knowledge sharing are important keywords. The tone is free and characterized by a strong collegial teamwork in a flat organization, in which employees very much participate in setting the agenda. A Versatile Job A versatile job with exciting challenges and opportunities for personal and professional development. Dedicated Colleagues Talented and dedicated colleagues in an informal environment with strong collegial teamwork. Shape Your Role Great potential to shape your job content in a flat organization where employees very much participate in setting the agenda. Our values What We Stand For Credibility As a software provider credibility is completely vital. Our customers should know that we mean what we say — and say what we mean. Innovation It is quite natural that innovation is one of the cornerstones of CapaSystems’ values — without the continuous development of our products the future market is uncertain. Flexibility In a world that is constantly in motion, it is important to keep up. CapaSystems is a flexible company with focus on moving in the same direction as our customers. Send an Unsolicited Application We welcome unsolicited applications and always evaluate the received material seriously. Please send yours directly to jobs@capasystems.com. Write to us Contact us --- # Contact URL: https://capasystems.com/contact/ Description: Contact CapaSystems on +45 70 10 70 55 or info@capasystems.com. See the addresses of our offices in Taastrup and Skanderborg. Company Contact If you are a CapaSystems customer and have questions about your product, please contact our IT Support. Otherwise, send us a message and we will get back to you. Phone: +45 70 10 70 55 Email: info@capasystems.com Roskildevej 342C, 2630 Taastrup, Denmark Write to us Send an email How to reach us Contacts and Offices CapaSystems is a Danish-owned software company that enables IT departments in Denmark and abroad to give their users optimal use of their IT devices. IT Support If you are a CapaSystems customer and have questions about your product, please contact our IT Support via Customer Services. Phone Call us on +45 70 10 70 55 — we are ready to help you. Email Write to us at info@capasystems.com and we will get back to you as soon as possible. HQ Taastrup CapaSystems A/S, Roskildevej 342C, DK-2630 Taastrup, Denmark. Department — Jutland Adelgade 19, DK-8660 Skanderborg, Denmark. Regional Contacts Germany: +49 172 3650 411. Sweden: +46 70 673 02 24. Write to us Send Us a Message Fill in the form and we will get back to you as soon as possible. Get in Touch We will get back to you as soon as possible. Leave this field empty First name * Last name * Email * Company * Phone (optional) Your message * I consent to CapaSystems storing and processing my personal data so they can respond to my enquiry. Privacy policy . Send message Shall We Have an Informal Chat? We are attentive and develop solutions where you, as a customer, are at the center. Let us find the right solution for your business. Get a quote Call +45 70 10 70 55 --- # Customer Services URL: https://capasystems.com/customer-services/ Description: CapaSystems' customer service delivers technical support in Danish and English — create your case in CapaOne or call +45 70 10 70 55. Support Customer Services Our customer service team delivers competent technical support — in both Danish and English. Phone: +45 70 10 70 55 Create your case in CapaOne We aim to respond within 6 hours on working days Create a support case Contact us How to Create a Support Case Support runs in CapaOne. Here is how to create a case: Log in at dash.capaone.com with your CapaOne credentials. Click the support chat icon in the bottom right corner to open the support form. Describe your case: what happens, when it happens, and which product version you use. Feel free to attach error messages or screenshots. Click Send. The case is registered, and the support team handles it as quickly as possible. Follow your case: On the CapaOne front page you find your cases under Quick Links → Help Center ("Support and ticket portal"), where you can see the status. Don't have a login? Call +45 70 10 70 55. Tip: Mark the case as critical if it is urgent. How to get help Contact Our Support CapaOne Support Chat Log in at dash.capaone.com and create your case via the support chat. Follow the status under Help Center. Go to dash.capaone.com Phone Call us on +45 70 10 70 55. Opening hours: Monday to Thursday 8:30 am to 4:30 pm and Friday 8:30 am to 4:00 pm. Support in Danish and English. Fast Response Time If we receive your case within normal working hours, we aim to start work on it within 6 hours. Danish and English Support Our customer service team delivers competent technical support in both Danish and English. FAQ Frequently Asked Questions How quickly do I get a response? We aim to start work on your case within 6 hours on working days. Can I get support in English? Yes. Our customer service team provides support in both Danish and English. How do I create a support case? Log in at dash.capaone.com , open the support chat in the bottom right corner, and fill in the support form — describe the problem and your product version, and feel free to attach screenshots. You follow the case under Quick Links → Help Center. If you do not have a login, call +45 70 10 70 55. When can I reach support? The phone is open Monday to Thursday 8:30 am to 4:30 pm and Friday 8:30 am to 4:00 pm. You can always create a case in CapaOne. Do You Need Support? Call +45 70 10 70 55, or create your case in CapaOne. Create a support case Contact us --- # IT Consultants URL: https://capasystems.com/it-consulting-service/ Description: CapaSystems delivers IT consulting, support, and project management services with the right skills — including Microsoft Intune. Consulting Services IT Consultants The way to good advice, IT guidance, and IT tasks solved by consultants with exactly the right skills — including Microsoft Intune. Strong skills in Microsoft Intune Standard solutions that do not require ongoing consultants Hand-picked Danish IT consultants Responsibility for the project from start to finish Book a demo Contact us Why us IT Consultants With the Right Skills CapaSystems delivers high-quality IT consulting, support, and project management services at competitive prices — with strong skills in Microsoft Intune. We integrate standard solutions for Intune that keep running on their own, so you do not end up in permanent consultant dependency. Expertise in Microsoft Intune Our consultants have strong skills in Microsoft Intune and help you get the most out of your existing setup — we build on it rather than replace it. Standard Solutions — Not Consultant Dependency We integrate standard solutions for Intune that run by themselves afterwards. You are not locked into ongoing consultant hours. Hand-Picked IT Consultants Our consultants are selected for the task, so you get precisely the right skills every time. FAQ Frequently Asked Questions Do you work in our own Intune setup? Yes. Our consultants work in your existing Intune setup and help you get more out of it. We build on what you already have rather than replacing it. Do we commit to ongoing consultant hours? No. We integrate standard solutions that keep running on their own afterwards, so you do not end up in permanent consultant dependency. What tasks can an IT consultant help with? Among other things System and Desktop Management, software distribution, performance analysis, and Intune integration — adapted to your needs. How do we get started? Book a no-obligation demo or contact us, and we will find the right consultant and the right skills for the task. Need an IT Consultant? Contact us for advice and get a no-obligation quote on a consultant with the right skills. Book a demo Contact us --- # Newsletter Sign-up URL: https://capasystems.com/newsletter/ Description: Sign up for the CapaSystems newsletter and stay posted on IT security, endpoint management, performance analytics, NIS2, and events. Newsletter Let Us Inspire You Would you like to receive our newsletter, where we keep you posted on what is new in IT security, endpoint management, and performance analytics? Professional news and current IT topics Technical deep dives from our experts Invitations to webinars and events Sign up Contact us What lands in your inbox What We Keep You Posted On Sounds useful? Sign up below—and you can of course unsubscribe again whenever you like. IT Security and Endpoint Management What is new in IT security, endpoint management, performance analytics, and CapaOne, CapaSystems' cloud-based platform. Current IT Perspectives Perspectives on the topics of the moment, from NIS2 to privileged access management. Deep Dives From Our Experts Technical deep dives from CapaSystems' engineers, sharing what they know. Views From Our Customers What our customers see in their own day-to-day operations. Invitations to Events Invitations to what is coming up: webinars, networking days, and user group meetings. Subscribe Get the News Straight to Your Inbox Sign up below—you can unsubscribe at any time. Leave this field empty First name (optional) Email * Company * I consent to CapaSystems sending me newsletters and marketing by email. I can unsubscribe at any time. Privacy policy . Subscribe FAQ Frequently Asked Questions How often do you send the newsletter? About once a month. We only send when we have something worth sharing—releases, new guides, or invitations to events. Can I unsubscribe? Yes. Every newsletter has an unsubscribe link at the bottom. One click, and you are off the list. What do you use my email address for? To send you the newsletter. You can read how we handle your information in our privacy policy . Is the newsletter for me if I am not technical? Yes. We mix technical deep dives with perspectives on current IT topics, customer experience, and events—so there is something for engineers and decision-makers alike. Want to Follow What Happens at CapaSystems? We work to keep you posted on what is going on here—releases, technical posts, and current articles from the people who build the products. Sign up Contact us --- # Partners URL: https://capasystems.com/partners/ Description: Become a CapaSystems partner and gain access to smart, benefit-rich Management & Deployment solutions that add real value for your customers. Partner Program Partners Our commitment begins with the solutions. Our Partner Program is designed for those who will make a commitment to understand our solutions and the many advantages we offer to the market. Contact us for further information Contact us Why partner with us Our Commitment Begins With the Solutions If you need relevant information about CapaInstaller and PerformanceGuard, please do not hesitate to contact marketing@capasystems.com. A Shared Commitment Our Partner Program is designed for those who will make a commitment to understand our solutions and the many advantages we offer to the market. Smart, Benefit-Rich Solutions CapaSystems has built its Management & Deployment solutions and its market reputation by delivering solutions that add real value to our customers’ business processes at a persuasive price. Succeeding Together With committed partners, we look forward to sharing opportunities and building relationships — and, at the end of each day, succeeding in a way that only true partners can together. Our partners Partners Around the World Denmark Datacon, Fujitsu, itm8, KMD and Monsalta. Sweden Addpro and ATEA. United Kingdom IMS and Armstrong. Germany Aomation and Matrix42. United States ServiceNow. Would You Like to Become a CapaSystems Partner? Contact Marketing to hear how a partnership can create value for you and your customers. Contact Marketing Contact us --- # Download Handout: 3 Reasons to Keep Your Drivers Updated URL: https://capasystems.com/download-capadrivers-handout/ Description: Get the free handout on the three most important reasons to keep your drivers up to date — and how CapaDrivers automates it. Download free handout 3 Important Reasons Why You Should Keep Your Drivers up to Date If a hacker gets access to your operating system’s kernel through a driver and disables both the antivirus and the firewall — what good will it do if the software is updated? Many of us do not realize how important it is to keep drivers and firmware current. Higher security by patching vital flaws Better functionality across your endpoints Better performance and stability Download PDF CapaDrivers Solution Brief What’s inside What an Updated Driver Ensures Higher Security Updated drivers and firmware patch up vital security flaws. If a hacker gets access to your operating system’s kernel through a driver, updated software alone won’t protect you. Better Functionality Many of us overlook drivers and firmware while updating Windows, antivirus and firewall — yet they are essential to how well a computer works. Better Performance Drivers and firmware significantly impact a computer’s performance and stability. Keeping them current is the difference between a sluggish and a smooth machine. Easy to Keep Current CapaDrivers continuously scans for the latest driver packages — easy to install on new computers and update on existing ones. Download Your Whitepaper for Free Fill in the form and we’ll send 3 Important Reasons Why You Should Keep Your Drivers up to Date straight to you. Leave this field empty First name * Last name * Email * Company * I consent to CapaSystems storing and processing my personal data to send me the material and related content. I can unsubscribe at any time. Privacy policy . Get whitepaper 🇪🇺 EU-hosted · we process your data under the GDPR. No spam — unsubscribe anytime. Automate Your Driver Management Get increased stability and better performance with CapaDrivers — continuous scanning for the latest driver packages from Lenovo, Dell, HP and Microsoft. Get a quote Contact us --- # Download Solution Brief: CapaDrivers URL: https://capasystems.com/download-capadrivers-solution-brief/ Description: Get the free CapaDrivers solution brief — automated driver management that gives higher security, better functionality, and performance. Download Solution Brief Do You Update Drivers — Automatically? No explanations are needed when it comes to the importance of continuously keeping the company’s drivers up to date. CapaDrivers makes it easier than ever to install drivers on new computers and update drivers on existing ones. Improves security Increases productivity Ensures fewer crashes Download PDF CapaDrivers handout What’s inside What the Solution Brief Covers Improves Security Keeping the company’s drivers continuously up to date closes vulnerabilities that outdated drivers leave open. Increases Productivity Unpack a new computer, PXE boot it with CapaInstaller, and you no longer need to download and integrate manufacturers’ driver packages yourself. Ensures Fewer Crashes Up-to-date drivers mean better stability and fewer crashes across your fleet of endpoints. Broad Hardware Support CapaDrivers supports more than 92% of the models of the biggest hardware manufacturers that are less than 5 years old. Download Your Whitepaper for Free Fill in the form and we’ll send CapaDrivers Solution Brief straight to you. Leave this field empty First name * Last name * Email * Company * I consent to CapaSystems storing and processing my personal data to send me the material and related content. I can unsubscribe at any time. Privacy policy . Get whitepaper 🇪🇺 EU-hosted · we process your data under the GDPR. No spam — unsubscribe anytime. Automate Driver Management With CapaDrivers Just unpack the computer out of the box and PXE boot it with CapaInstaller — CapaDrivers handles the rest. Get a quote Contact us --- # Download Whitepaper: 3 Steps Against Data Theft URL: https://capasystems.com/download-wp-security/ Description: Get the free whitepaper with three steps to secure the company against data theft — from security policy to backup. Download free whitepaper 3 Steps to Secure the Company Against Data Theft Are your security settings as secure as possible? Are you worrying about your data — concerned about cyberattacks and phishing attempts? Remember: a chain is only as strong as its weakest link. Secure your weakest link in the IT systems Understand today’s cyberattack and phishing threat Three concrete steps to protect your infrastructure Download PDF All whitepapers What’s inside What You’ll Get in the Whitepaper Secure Your Weakest Link A chain is only as strong as its weakest link. Your weakest link in the IT systems will have to be properly secured. Cope With More Attacks As digitalization of the workplace takes over the analogue, the significance of a healthy infrastructure has grown. Never before did companies have to cope with so many cyberattacks and phishing attempts. The Phishing Reality In PwC’s most recent Cybercrime Survey, 77% of companies state that they have experienced phishing attacks. Three Concrete Steps Get our suggestions for three things that can secure your IT infrastructure against data theft. Download Your Whitepaper for Free Fill in the form and we’ll send 3 Steps to Secure the Company Against Data Theft straight to you. Leave this field empty First name * Last name * Email * Company * I consent to CapaSystems storing and processing my personal data to send me the material and related content. I can unsubscribe at any time. Privacy policy . Get whitepaper 🇪🇺 EU-hosted · we process your data under the GDPR. No spam — unsubscribe anytime. Secure Your IT Infrastructure Get CapaSystems’ latest whitepaper directly to your inbox and take the first steps against data theft. Get a quote Contact us --- # Download Whitepaper: Cast New Light on Shadow IT URL: https://capasystems.com/download-whitepaper-shadow-it/ Description: Get the free whitepaper on shadow IT — an overview of unapproved services, how to avoid data loss, and how to qualify the dialogue. Download whitepaper for free Cast New Light on Shadow IT Did you know that Shadow IT can lead to data loss and create information silos? When employees use services and tools outside of the IT department, the company loses track of where data is stored. Read why Shadow IT is useful and necessary to optimize tools for business units. Get the overview of unsanctioned services Avoid data loss and information silos Turn Shadow IT into a business advantage Download PDF PerformanceGuard What’s inside How PerformanceGuard Casts New Light on Shadow IT It becomes a challenge when employees and business units purchase technology and IT services without involving the IT department. The security is threatened, and the IT department has no overview of the economy, the location of business-critical information or personal data, or the agreements in place. Understand the Scope of Shadow IT When employees use services and tools outside of the IT department, the company loses track of where data is stored — leading to data loss and a lack of coherence between systems. Identify Where Data Is Processed Identify exactly where on the internet a given IT service processes and stores the business’ data as well as personal data. Monitor Across the Infrastructure Monitor performance as well as network, application and user behavior across the entire infrastructure — internally as well as externally. Be Proactive With Accurate Data Register potential uptime or performance issues before they become problems, and get accurate technical data that makes it easier to identify root causes. Download Your Whitepaper for Free Fill in the form and we’ll send Cast new light on Shadow IT straight to you. Leave this field empty First name * Last name * Email * Company * I consent to CapaSystems storing and processing my personal data to send me the material and related content. I can unsubscribe at any time. Privacy policy . Get whitepaper 🇪🇺 EU-hosted · we process your data under the GDPR. No spam — unsubscribe anytime. Take Control of Shadow IT Get insight into the services your employees actually use — and turn it into an advantage with PerformanceGuard. Get a quote Contact us --- # Download Whitepaper: Solve Your Performance Issues URL: https://capasystems.com/download-wp-baseline-client/ Description: Get the free whitepaper on how end user simulation solves your performance issues and gives you a full overview of your environment. Download free whitepaper 3 Steps to Solve Your Performance Issues With End User Simulation Do your end users complain about slow programs and too much waiting time? Measure your company’s IT performance to find potential issues — and get the overview you need of your IT operation. Get a general view of the applications running Reduce waiting time for your end users Three concrete steps using end user simulation Download PDF All whitepapers What’s inside What You’ll Get in the Whitepaper Get a View of Your IT Operation How important is your IT operation? You need a general view of the applications running and how much of the computer memory they use. Stop the Waiting Time Do your end users complain about slow programs and too much waiting time? A large part of IT operations at big companies is about helping users solve these problems. Measure Your IT Performance It is essential to measure the company’s IT performance to find potential issues with IT operations before they slow everyone down. Three Concrete Suggestions Get our suggestions for three things that can give you the overview of your IT operation — using end user simulation. Download Your Whitepaper for Free Fill in the form and we’ll send Solve your performance issues with end user simulation straight to you. Leave this field empty First name * Last name * Email * Company * I consent to CapaSystems storing and processing my personal data to send me the material and related content. I can unsubscribe at any time. Privacy policy . Get whitepaper 🇪🇺 EU-hosted · we process your data under the GDPR. No spam — unsubscribe anytime. Take Control of Your IT Performance Get CapaSystems’ whitepaper directly to your inbox and find the potential issues in your IT operation before your users do. Get a quote Contact us --- # Download Whitepapers URL: https://capasystems.com/download-all-whitepapers/ Description: Download all CapaSystems whitepapers in one place — on IT performance, software selection, shadow IT, MDM, and much more. Knowledge bank Download All Whitepapers We’ve gathered all our whitepapers in one place to make it easier for you. From infrastructure analysis to endpoint management — download them for free below. Get a quote Contact us Whitepapers Our Guides and Whitepapers Solve Your Performance Issues With End User Simulation Do your end users complain about slow programs and too much waiting time? Get three concrete steps to gain an overview of your IT operation. Download whitepaper → 3 Steps to Secure the Company Against Data Theft 77% of companies have experienced phishing attacks. Get three concrete steps to secure your IT infrastructure against data theft. Download whitepaper → Cast New Light on Shadow IT Shadow IT can lead to data loss and information silos. Read why it is useful and necessary — and how to regain the overview. Download whitepaper → Solution briefs & handouts Get the Short Overview of Our Solutions CapaDrivers Solution Brief Higher security, better functionality and better performance by automating driver management with CapaDrivers. Download → 3 Important Reasons to Keep Your Drivers up to Date A free handout on why up-to-date drivers and firmware are crucial — and how CapaDrivers makes it simple. Download → Want to Know More? Contact us if you would like a whitepaper sent to you or have questions about our solutions. Get a quote Contact us --- # Air Force Training Centre: IT Asset Management in Defense URL: https://capasystems.com/cases/air-force-training-centre/ Description: IT asset management in defense: Air Force Training Centre brings software, hardware, and licenses into a single overview with CapaInstaller. Published: 2019-06-25 ← All case studies CapaInstaller Case Study Air Force Training Centre IT asset management in defense: Air Force Training Centre brings software, hardware, and licenses into a single overview with CapaInstaller. About 400 PCs managed with CapaInstaller 26 km² Area covered 2008 Customer since Customer Operations Support Wing, Karup Air Base Customer since 2008 Website forsvaret.dk Since 2008, Operations Support Wing in Karup has used CapaInstaller to manage their computers and has thus automated part of their IT operations. The Training Centre is educating all national servicemen, privates and sergeants, and reserve officers to the work in the Air Force. Furthermore, the Training Centre offers course activities, for instance continuation and further training of the Air Force staff operations. When Ambitions Are High and Time Is Short Drastic growth in the number of clients made it difficult for the Operations Support Wing to cope with the situation, until CapaInstaller appeared and became an important co-player 3,500 trainees and participants, who are offered 91 different educations. 22 classrooms scattered in an area equivalent to 2,575 football fields—or 26 square kilometers. These are facts about the Operations Support Wing (OSW), which is placed in Flyvestation Karup, Central Jutland. Another fact is that before CapaInstaller became part of the tool box of the IT department, the IT employees in OSW were under a lot of time pressure in connection with transportation from one classroom to another. Also reinstallations and general IT maintenance of the large number of computers were tremendously time consuming. Three Suppliers in Play “As the number of clients increased, I realised that we needed to automate some of the tasks in connection with updating of our computers. We needed a tool, which was able to deploy OS and other software, support WOL and report to AD and also had an easy and clear dashboard,” IT Manager Ulrik Jørgensen, OSW, explains. OSW chose three suppliers: CapaSystems, Acronis, and Symantec, who got the chance to present their solutions. “The price, compared to the efficiency we were offered, made CapaSystems a winner,” Ulrik Jørgensen says. Better and More Intuitive The IT department of OSW manages approximately 900 computers, of which 400 are equipped with CapaInstaller. These computers are reinstalled two to four times a year and CapaInstaller plays an important role in this connection. Software is updated, packages are maintained, installations, and deployments take place—all this is managed from one location without the need to visit each individual classroom. If you ask the IT employees at OSW to describe CapaInstaller, they use words like intuitive, high functionality, stable, and great graphic details. “The daily tasks have changed. We have achieved an overview and surplus to teach new end users, replace computers and monitors, network and servers. Now, we have sufficient time to do preventive work. Every Tuesday we make an IT ward round, in which IT supporters visit various locations and ask if the end users are satisfied with their computer. This custom is correcting minor problems and prevents them from getting bigger,” the IT manager explains with a twinkle in his eye. Ulrik Jørgensen estimates that CapaInstaller has released OSW for one employee’s work and the economic gain is supported even more by the overview given by the Asset Management module in relation to software, hardware, and licenses. “We have a goal to be trendsetting as to IT functionality and solutions within the Danish Air Force and we believe, that we are able to reach that goal now.” It Should Be Effective As the Operations Support Wing was looking for a tool to automate parts of their operations, it was important that it became a tool that could reduce the time otherwise spent on transportation from one location to another. The price, compared to the efficiency we were offered, made CapaSystems a winner. — Ulrik Jørgensen, IT Manager, 2019, Air Force Training Centre Related Services and Features CapaInstaller FAQ Frequently Asked Questions How does IT asset management work in defense? By bringing software, hardware, and licenses into a single overview. Air Force Training Centre manages close to 900 computers, around 400 of them through CapaInstaller, and uses the Asset Management module to collect inventory automatically from both machines and users. The training centre estimates the saving at roughly one full employee. How often are computers reinstalled in a teaching environment? At Air Force Training Centre, machines are reinstalled two to four times a year on average. The computers are handed to changing groups of trainees and instructors, and every group needs to meet a machine in a known state. Can computers spread across a large area be managed from one location? Yes. Air Force Training Centre's 22 classrooms are spread across 26 square kilometers. Software updates, package maintenance, and deployment all run from a single location, so IT staff do not travel between classrooms. What is an IT ward round? A fixed weekly round where IT support staff visit the locations and ask users whether they are having a good PC day. Air Force Training Centre introduced it once automation freed up time, and uses it to catch small problems before they escalate. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # Bang & Olufsen: Client Management in Manufacturing URL: https://capasystems.com/cases/bang-olufsen/ Description: Tailored client management in manufacturing: why Bang & Olufsen chose CapaInstaller over a broad standard platform. Published: 2019-05-27 ← All case studies CapaInstaller Case Study Bang & Olufsen Tailored client management in manufacturing: why Bang & Olufsen chose CapaInstaller over a broad standard platform. 1,000 Employees 2010 Customer since Customer Bang & Olufsen Customer since 2010 Website bang-olufsen.com Bang & Olufsen has been a customer of CapaSystems since 2010 and has since used CapaInstaller and since then bought CapaInstaller MDM. Bang & Olufsen was founded in 1925 in Struer and is known around the world for its characteristic range of quality audio, video, and multimedia products. They employ over 1,000 employees. Proximity Providing Value — Now and in the Future Bang & Olufsen are convinced that the decision to switch to CapaInstaller was correct. The processes have been optimized and the feeling of proximity provides security in daily life, where IT must not prevent any development of one of the world’s strongest brands Bang & Olufsen’s reputation is based on the development of its own unique technologies, impressive design, creative solutions, excellent quality and a strong desire to strive for perfection. That’s why it is vital, that IT systems do not restrict or slow down any progress. When the IT department at Bang & Olufsen, after 10 years of close collaboration with M-net, had to uncover the market for alternative deployment solutions, their attention was basically focused on Microsoft SCCM. They did a pilot study testing SCCM, because they actually thought, that it was the obvious replacement for M-net. With a focus on users, the client group and staff of the Service Desk, the IT Department had to reconsider the initial choice. SCCM simply delivers one large interface for everything, which was very confusing. Since it was not just a question of deploying Windows on the computers, SCCM would only cover 30-50% of the functionalities Bang & Olufsen had via M-net. The IT Department use the system in many other contexts. It is used as a tool in their Service Desk and to the package distribution — but it is just as important, that they are able to perform license management. If SCCM was to cover these needs, an ’add on’ was required. CapaInstaller from CapaSystems actually covered all their needs with a standard solution. A quick look at the IT department’s infrastructure explains, why B&O actually had good reasons to choose SCCM. Via interaction the IT Department would be able to tie things together through SCCM and in the long term there could be some good synergies. But one thing is the future opportunities, another is the current need. They needed the opportunity to deploy in a supported environment, and did not have focus on the interaction. That said, the IT Department certainly thought about the future, when they implemented CapaInstaller, since B&O didn’t want to be locked a few years from now. The Feeling of Proximity Was Crucial The IT Department explains, that they have experienced a lot of positive things working with CapaSystems. The CapaInstaller User Group is a perfect opportunity to have a dialogue with other users, and the events organized by CapaSystems give a good impression of the people behind the product. “CapaSystems is ‘providing value’ and they have a direct dialogue with the customers,” say the members of the IT Department. Gradually as they use the product, they naturally experience things that they would like to adapt and do more B&O-like. And fortunately they have the opportunity to do this as CapaInstaller is developed in VBScript. Unsolved matters are forwarded to CapaSystems Support as a feature request. “And it is our clear impression, that they are listening to our experiences. CapaSystems assesses the requests coming in, based on whether it is something, that only gives value to B&O, or whether it is a request, which in fact can provide more value to the product. And the possibility of influence and dialogue makes a huge difference,” the members of the IT Department say and conclude. “It’s the feeling of proximity that gives value now and in future.” Many Advantages B&O points out the following advantages of CapaInstaller: Competent support and expert consultants Intuitive tool Great overview and high functionality Unattended reinstallation Great user satisfaction and feeling of proximity The investment has paid off — and we have gained much more value by choosing CapaInstaller rather than SCCM. — Bang & Olufsen Related Services and Features CapaInstaller FAQ Frequently Asked Questions What does tailored client management mean in a manufacturing business? That the tool can be shaped around the business, rather than the other way around. Bang & Olufsen can adapt parts of CapaInstaller itself, because it is developed in VBScript, and forwards what the department cannot solve itself as requests to support. The company finds that its requests are assessed and, in several cases, built into the product. Why choose a specialized tool over a broad platform? For Bang & Olufsen, it came down to what had to be delivered in year one. A broad platform would have required an add-on to cover needs such as package distribution, service desk, and license management, while CapaInstaller covered them from the start. What does proximity to a supplier mean in practice? Bang & Olufsen's IT department highlights the CapaInstaller User Group and the events CapaSystems holds as a way to meet both other users and the people behind the product. The department describes the dialogue as direct rather than one-way. Can a customer influence what gets developed? Bang & Olufsen submits requests as feature requests and finds that they are assessed on whether they only benefit the company itself or make the product better for more customers. The department describes that ability to have influence as a significant difference. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # CapaOne Case Studies URL: https://capasystems.com/cases/capaone-case-studies/ Description: Read all CapaOne case studies on the CapaOne website. Published: 2026-01-21 ← All case studies Case study CapaOne Case Studies Read all CapaOne case studies on the CapaOne website. CapaOne’s case studies live on the CapaOne website. Read how companies use CapaOne day to day: See all CapaOne case studies → Book a demo → ← All case studies --- # Corporate Service Center: End-User Experience Measured URL: https://capasystems.com/cases/koebenhavns-kommunes-koncernservice/ Description: End-user experience in local government: the Corporate Service Center documents IT quality from the user’s perspective with PerformanceGuard. Published: 2019-06-25 ← All case studies PerformanceGuard Case Study Corporate Service Center of Copenhagen City End-user experience in local government: the Corporate Service Center documents IT quality from the user’s perspective with PerformanceGuard. About 17,000 Computers measured 2011 Customer since 7 Administrations served IT today Koncern IT, City of Copenhagen Website koncernservice.kk.dk A Step Ahead of the Competitors Copenhagen City Council considers its own Corporate Service Center an external service provider. Consequently, the Corporate Service Center competes against other providers for delivering IT services to the council’s many employees. However, where other providers merely deliver declarations of intent, PerformanceGuard allows the Corporate Service Center to document its service levels based on facts. That is a very powerful competitive parameter. The Corporate Service Center is the central point in the vast machinery that delivers council services to the citizens of the Danish capital. This is the story about how the Corporate Service Center keeps its IT services smoothly running while maintaining a constant focus on delivering the best possible user experience. Since 2007, the Corporate Service Center has provided solutions in IT, finance, statistics, and human resources management to the municipality’s seven administrations. Copenhagen is everything that it used to be: a pleasant place with a homely and intimate feel to it. Over time, however, the city has also turned into a busy and dynamic international metropolis with more than half a million citizens, thousands of large and small businesses as well as many international organizations that all demand efficiency and high-quality services when dealing with the council. “Very soon PerformanceGuard provided enough value for us to invest in it” Corporate Service Center of Copenhagen No Compromise on Quality The Corporate Service Center was established in 2007 as a provider of managed services. One of the goals set by the councilors was that the Corporate Service Center should cut the cost of IT and administration by a minimum of 5% per year. Being able to meet this goal without compromising quality required a tool that was able to accurately measure how end users experienced IT service deliveries. The council merged all of its IT departments, and built up a new structure that meant that the Corporate Service Center would be in direct competition with other providers when it came to delivering IT services. In effect, the Corporate Service Center is an external service provider, and consequently they need to be able to document the performance levels that they deliver. How End-User Experience Is Measured in Local Government The solution for the Corporate Service Center was to acquire PerformanceGuard from CapaSystems for performance monitoring, management reporting, and for documenting end users’ quality of experience. The procedure is to collect information about response times from each of the council’s approximately 17,000 computers and then compare response times with events registered by the service desk or IT operations. In practice, members of the technical team meet every fortnight to go through the state of affairs as seen from the end users’ perspective—based on the measurements delivered by PerformanceGuard. The strong focus on end users’ quality of experience is highlighted by the fact that the Corporate Service Center competes on equal terms with other providers. There are Key Performance Indicators (KPIs) for everything from system response times and availability to computer startup times—everything that has an impact on end users’ ability to work efficiently. Staying Ahead Every month, the Corporate Service Center’s top managers receive a PerformanceGuard report of the status of each IT-related KPI. If there are any deviations, the monthly report also provides full descriptions of their causes. It is the Corporate Service Center’s standard practice to ask the question “What does PerformanceGuard say?” whenever a problem occurs. If they are able to spot a trend in the information they get from PerformanceGuard before a problem occurs, they may also be able to prevent the problem from ever occurring again. The goal is to use data proactively by monitoring selected thresholds so that they get alerted before any problems arise. Since the Corporate Service Center began using PerformanceGuard in February 2011, more and more options for documenting service deliveries have become available. For the Corporate Service Center, PerformanceGuard is the tool that will take its IT services one step ahead: With PerformanceGuard fully implemented, it is a huge competitive parameter. As opposed to other providers, the Corporate Service Center is actually able to provide the customer, the council, with accurate figures and measurements of end users’ quality of experience rather than merely declarations of intent. What This Gives the Corporate Service Center Be aware of end-user satisfaction Document IT performance Improve the quality of services Prove that the IT department delivers the expected service Be proactive Have a qualified basis for decision-making PerformanceGuard Makes It Possible To: Analyze performance on the end user’s computer—CPU and memory usage, disk I/O, and boot and login times Measure response times between the computer and the applications used by the user Get an overview of the Citrix performance across the server farm Continuously collect Windows Performance Counters Make 24/7 monitoring of specific applications with automated user simulation Gather everything on dashboards in real time Very soon PerformanceGuard provided enough value for us to invest in it — Corporate Service Center of Copenhagen City Related Services and Features PerformanceGuard Performance Optimization Digital Experience Analytics FAQ Frequently Asked Questions How do you measure end-user experience in local government? By collecting response-time data on every computer and comparing it with the incidents logged by the service desk and IT operations. The Corporate Service Center does this across approximately 17,000 computers with PerformanceGuard and reviews the results every two weeks. What does the Corporate Service Center use the measurements for? Management reporting and documentation. Every month, management receives a report on the KPIs for response times, availability, and startup times, together with an explanation of any deviations. Why does an internal IT provider need to document its performance? Because the Corporate Service Center was established as a contract-managed operation competing directly with external providers for the council's work. Objective user figures are what separate a bid with numbers from a bid with declarations of intent. Can the measurements be used proactively? Yes. Data can be held against selected thresholds so that a trend triggers a warning before a problem recurs. At the Corporate Service Center, "What does PerformanceGuard say?" is the standard question whenever a problem arises. Shall We Run the Numbers? Get a no-obligation quote based on the size of your fleet. Get a quote Book a demo ← All case studies --- # Dagrofa: Consolidating Tools in a Grocery Chain URL: https://capasystems.com/cases/dagrofa/ Description: Consolidating tools in a grocery chain: how Dagrofa went from several systems to one and got a simpler working day. Published: 2019-06-25 ← All case studies CapaInstaller Case Study Dagrofa Consolidating tools in a grocery chain: how Dagrofa went from several systems to one and got a simpler working day. 2,500 Licenses 650+ Shops 2016 Customer since Customer Dagrofa Customer since 2016 Website dagrofa.dk Dagrofa has used CapaInstaller as part of its IT administration since 2016. A very good price and a user-friendly interface were the reasons behind the choice. With more than 650 grocery shops across Denmark, Dagrofa is one of the country’s leading companies in the Danish food market. Dagrofa is behind MENY and the local shops SPAR, Min Købmand, and Let-Køb. CapaInstaller — Exactly the Right Decision 650 grocery shops and Dagrofa’s entire administration are today organized with CapaInstaller. In the spring of 2016, CapaInstaller was chosen over SCCM — the user-friendly interface and a very sharp price decided the outcome. 2,500 CapaInstaller licenses cover the administration at Denmark’s largest grocery group. The deployment tool is used for central administration of every computer in the organization — simple rollout, easy distribution, and maintenance. First of all, Dagrofa wanted to move from using several systems to using one and the same tool to administer all their devices. On top of that, the setup they had was far too complex — so it was important to them to get a system that was straightforward. That is how it sounds from Dagrofa’s Infrastructure department, based at the head office in Ringsted. Self-Sufficient Very Quickly CapaInstaller is built for the purpose and for companies of Dagrofa’s size — and since the price from CapaSystems was very sharp, there was really only one challenge left: convincing everyone in the IT department, who are very Microsoft-oriented, that CapaInstaller could solve the task. Fortunately, that was not the hardest mission. After a short course, all the functionality in the product had been reviewed, and those responsible in the department were practically self-sufficient and able to handle both centralization and standardization of Dagrofa’s IT services with CapaInstaller as the foundation. IT Infrastructure Consultant Curt Stadler adds: “CapaInstaller has a user-friendly interface and is not hard to find your way around. It is easy to work with for deployment and reporting, and through log reporting it is simple to find out what goes wrong when a package does not work, for example.” In connection with the implementation, Dagrofa was assigned a dedicated CapaSystems consultant — and the collaboration worked well and “everything clicked,” as Dagrofa IT Infrastructure puts it: “The implementation has gone far faster than expected, and we have got it exactly as we want it — it has been streamlined. Things can happen more easily than before. From the moment we decide that a package should be on a machine until it is installed, it goes considerably faster than it used to.” And time is precisely an important factor. Many Possibilities From the central console in CapaInstaller, administrators can among other things: OS deployment Software distribution Patch management Reports Asset and inventory management New packages, and specifying who they should be distributed to Tracking installations while they roll out to clients across the network Administration of Windows computers and devices We do not have a huge department, so resources are limited. But when you have this tool, the working day becomes easier, and we have the opportunity to find time for other projects. We have actually freed up time that ultimately benefits the users out in the shops. — Dagrofa Related Services and Features CapaInstaller FAQ Frequently Asked Questions How do you consolidate tools in a grocery chain? By gathering the administration of all devices in one system rather than several. Dagrofa took that route in 2016 and chose CapaInstaller for central administration of computers across more than 650 shops. The previous setup was considered too complex, and the wish was for a tool that was straightforward. How long does it take to get started with a new administration system? At Dagrofa it took a short time. After a course, the department was practically self-sufficient and able to handle both centralization and standardization of the group's IT services. The implementation went faster than the department had expected. Can a small IT department run a large retail chain? Dagrofa's Infrastructure department describes its resources as limited, but points out that the right tool makes the working day easier. The department has freed up time that ultimately benefits the users in the shops. What does it take to convince a Microsoft-oriented IT department? At Dagrofa that was the last challenge. The department describes itself as very Microsoft-oriented, and the choice still fell on CapaInstaller after a review of the product's functionality. A short course was enough for those responsible to stand on their own feet. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # Fredericia Municipality: IT Support in Local Government URL: https://capasystems.com/cases/fredericia-municipality/ Description: IT support in local government with direct access to the developers: how Fredericia Municipality's small IT team works. Published: 2022-08-11 ← All case studies CapaInstaller Case Study Fredericia Municipality IT support in local government with direct access to the developers: how Fredericia Municipality's small IT team works. Nearly 4,000 Devices Under 30 In IT and support 2011 Customer since Customer Fredericia Municipality Customer since 2011 Website fredericia.dk Considering that the Municipality has a small IT and Support Department that numbers less than 30 people, this requires a Device Management system that works, is easy to understand and can be used across various devices. CapaInstaller meets all these demands which is why the IT department at Fredericia Municipality uses CapaInstaller on all their digital devices. The Fredericia Municipality’s IT Department is responsible for the maintenance of over 2,000 administrative computers and 1,500 mobile devices. However, even if the system is important, Hans Ladegaard Bennedsen considers the collaboration with the provider to be more important. Hans is IT Support Technician at the Fredericia Municipality. We have talked to Hans to find out why it is important to have secure collaboration with a Danish IT company. CapaSystems Brings Me Closer to the Consultant “Being a CapaSystems’ client brings me closer to the consultant. They are not the slick corporate types you wouldn’t dare say anything to,” says Hans. He emphasizes the quick and personal service that is an important element in the collaboration and explains that he can pick up the phone and call or send an email to his contact person at CapaSystems at any time. “It feels great to know that I always have them at my back if there is something acting up.” The Fredericia Municipality’s IT Department resorts to CapaSystems’ consultants whenever they need to have a new service implemented or if they require a sounding board. The Municipality also uses them if they want to implement a new and improved solution at their IT Department. “Their support is always just an email away, and they are always quick to respond. And if the problem cannot be resolved at once, one of the developers always gives it a priority. The collaboration works really well for us,” explains Hans. It Is You Who Influence the Development of Your IT System Yourself CapaSystems is attentive to the Fredericia Municipality’s specific IT needs. And this is important, as Hans emphasizes in our conversation. The Municipality’s experience is that new updates are implemented quickly and in a way that makes sense to them: “CapaSystems are attentive to our needs and new ideas. We wouldn’t have particularly much say-so if we worked with any of the major IT providers on the market. We wouldn’t have any influence over the direction of the system’s development.” And even if Hans does not think that the Fredericia Municipality is CapaSystems’ largest client, he does not notice it: “What is important is that we are treated as an important customer even if we are arguably not their largest client. This is one of the things that CapaSystems are good at — making us feel important and heard. And this is not just some back-scratching, it is something we experience.” The User-Friendly Interface Provides a Good Overview When you have to keep track of just under 4,000 different devices, you need to be able to get an overview quickly. This overview, in Hans’ opinion, is provided by CapaInstaller: “CapaInstaller, which we use, displays all of our PCs and allows us to quickly look them up via the PC name. The big picture is provided by CapaInstaller, where we can see which software packages are available. It is from here that we can install, uninstall or update them on each individual computer via the ‘installer.’ This is how things work from console to client.” The Fredericia Municipality has been CapaSystems’ client since 2011. The longevity of the collaboration illustrates how happy they have been with it: “We have kept it up for so many years, and this says something about how pleased we are with CapaSystems,” says Hans and explains that the Municipality has already eyed with great interest CapaSystems’ cloud platform, CapaOne. “CapaOne presents everything in graphical form. If you want to present something to your bosses and show that ‘these are the figures,’ the effect is absolutely smashing,” explains Hans and continues: “This is how CapaSystems hits both target groups. The nerds, who want to pore over the entire thing in the report module, and the others, who just want to take a quick look at how a particular computer is doing.” In Hans’ opinion, the smart thing about the CapaOne cloud solution — and CapaSystems in general — is their user-friendly interface. When you are a public entity such as the Fredericia Municipality, it is important to have a system that can be used by many users, explains Hans. “It won’t do us any good if only a couple of guys in our support can figure out how to use it. So it is great at giving us the big picture. It is transparent and immensely user-friendly.” We are glad that we can help the Fredericia Municipality keep track of all of its devices across the Municipality at all times, and we look forward to more years of back-and-forth and collaboration in the coming years. Their support is always just an email away, and they are always quick to respond. And if the problem cannot be resolved at once, one of the developers always gives it a priority. The collaboration works really well for us. — Hans Ladegaard Bennedsen, IT Support Technician, Fredericia Municipality Related Services and Features CapaInstaller FAQ Frequently Asked Questions How does IT support work in a municipality with a small IT department? By keeping support close and direct. Fredericia Municipality's IT and Support Department numbers less than 30 people, and Hans Ladegaard Bennedsen can call or email his contact at CapaSystems directly. If the problem cannot be resolved at once, one of the developers gives it priority. What does it mean to be a small customer with a software vendor? For Fredericia Municipality, it means being treated as an important customer even though they are arguably not CapaSystems' largest client—and having a real say in the direction the product develops in, rather than none at all. Can one system handle both computers and mobile devices in a municipality? Yes. Fredericia Municipality's IT Department is responsible for the maintenance of over 2,000 administrative computers and 1,500 mobile devices, all managed through CapaInstaller. Why do municipalities value a locally developed solution? Because it puts them closer to the people who build it. Fredericia Municipality can pick up the phone and reach a consultant directly, rather than working through several layers of a large corporate provider. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # Holbæk Municipality: Remote Deployment URL: https://capasystems.com/cases/the-holbaek-municipality/ Description: Remote deployment in local government: how Holbæk Municipality rolled out CapaInstaller in three weeks without a site visit. Published: 2020-09-02 ← All case studies CapaInstaller Case Study Holbæk Municipality Remote deployment in local government: how Holbæk Municipality rolled out CapaInstaller in three weeks without a site visit. 4,500 Devices 3 weeks Implementation 2020 Customer since Customer Holbæk Municipality Customer since 2020 Website holbaek.dk Holbæk Municipality implemented CapaInstaller in just 3 weeks — without a physical visit from one of CapaSystems consultants. It was all launched and made ready for content from the home office and via virtual meetings Holbæk Municipality is a municipality in the Region of Zealand — here more than 71,000 citizens have chosen to settle. The IT department has chosen to manage 4,500 devices using CapaInstaller New Device Management System Implemented in Just 3 Weeks 3 weeks. This is how long it took Holbæk Municipality to have its new Device Management System, CapaInstaller, installed and ready for content from the moment the agreement was signed. The reason why the municipality was able to launch such a large-scale project in such a short time was both efficient project management and quick decision-making times in the municipality’s IT department. “There is no doubt that much of the credit for the speed of implementation should go to Lars Olsen from CapaSystems, who was responsible for the entire process,” says Mads Peter Siboni, IT Operations Coordinator at Holbæk Municipality. Seamless Implementation Despite Obstacles The launch of this extensive IT project actually did not go without its hurdles. The new Device Management system, which is supposed to handle the municipality’s more than 4,500 devices, was namely scheduled for implementation at the very height of the corona crisis, when the country as a whole and, in particular, all municipality offices were locked down. The entire process therefore had to be coordinated from home offices, via virtual meetings and with a lively, common chat room, where all agreements were concluded. “Lars was extremely accessible throughout the entire process. This was what, in my opinion, was crucial for ensuring that everything went on so well; and, in all honesty, there is literally nothing I can put my finger on,” says Mads Peter Siboni and continues: “Lars has brought so much energy and enthusiasm to the entire project, and it has rubbed so much off on everyone that the process has been a pleasure for me and my team. This has made my employees super motivated to get going and has also made it a very fun job for them, too.” “There is no doubt that much of the credit for the speed of implementation should go to Lars Olsen from CapaSystems, who was responsible for the entire process.” Mads Peter Siboni IT Operations Coordinator, Holbæk Municipality CapaInstaller Fit All Parameters Best Even if CapaInstaller was not the cheapest system Mads Peter Siboni had been keeping his eyes on, it was nonetheless the system that ticked off most relevant boxes for the municipality. After all, CapaInstaller’s implementation was not a cost-saving measure. It was rather aimed at raising the quality of the IT Department’s output to users by automating and streamlining the Device Management processes and ensuring the future scalability of the solution. “What is important to was to have a flexible system that could be adapted to our needs. At the same time, we also consider it essential to be able to easily contact support so we can quickly and effectively deal with any problems we may encounter along the way,” says Mads Peter Siboni. “We come from a different system, which was more rigid, and where it was difficult to get qualified support. CapaSystems offers some flexibility and some functionalities that make it possible for us to get great value for money.” he explains. Danish Experience Group Vital for the Development of the System It might sound odd, but it was actually not unimportant that CapaSystems continuously arranges user group meetings, where CapaInstaller users can share their experience, get information on and provide input for coming features to CapaSystems’ developers and consultants. With more than 15 years in the industry under his belt, Mads Peter Siboni knows that to avoid painting yourself up into a corner where, you can neither develop yourself, nor the working methods you are using, you need external input. The so-called “CapaInstaller User Group” was therefore also an important factor for Mads Peter Siboni when he was considering systems. “It always gives lots of food for thought to hear how other IT departments are using the system we are working with on a daily basis. This means that we get input on how to make our workflows more efficient and how we can come closer to a more automated workflow so our employees can focus on the interesting and demanding part of their jobs and leave over all trivial stuff to the computer,” concludes Mads Peter Siboni. The Many Benefits Holbæk Municipality points out the following benefits of CapaInstaller: Trouble-free implementation High quality High availability Flexible system Competent support Danish experience group We come from a different system, which was more rigid, and where it was difficult to get qualified support. CapaSystems offers some flexibility and some functionalities that make it possible for us to get great value for money. — Mads Peter Siboni, IT Operations Coordinator, Holbæk Municipality Related Services and Features CapaInstaller FAQ Frequently Asked Questions How do you carry out a remote deployment in a municipality? By coordinating the whole process virtually rather than on-site. Holbæk Municipality had a new Device Management system implemented for 4,500 devices in three weeks, while the country's municipal offices were closed. Agreements were made over virtual meetings and in a shared chat room, and there was not one physical consultant visit along the way — which does put demands on project management and on quick decision-making in the IT department. How long does it take to change device management system? It depends on the size of the fleet and how quickly decisions can be made. At Holbæk Municipality, three weeks passed from signature to the system being installed and ready for content, across a fleet of 4,500 devices. The municipality points to efficient project management and short decision chains as the reason. Can a new endpoint system be implemented without physical visits? Yes. The entire implementation at Holbæk Municipality was carried out from home during the lockdown, without a consultant ever being physically present. Coordination happened over virtual meetings and in a shared chat room, where agreements were recorded as they were made. The municipality's IT Operations Coordinator points to the consultant's availability as the deciding factor. What is the CapaInstaller User Group? A user group where customers share experience and give input on upcoming features directly to developers and consultants. CapaSystems arranges the meetings on an ongoing basis. For Holbæk Municipality, the group was a significant factor in the system choice itself, because outside input makes it easier to avoid workflows stagnating. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # IT University of Copenhagen: Patching in Education URL: https://capasystems.com/cases/it-university-of-copenhagen/ Description: Patching in education with a small team: how the IT University of Copenhagen keeps its administrative PCs up to date. Published: 2021-07-07 ← All case studies CapaInstaller Case Study IT University of Copenhagen Patching in education with a small team: how the IT University of Copenhagen keeps its administrative PCs up to date. 300 Administrative PCs 3 In Client Management 2008 Customer since Customer IT University of Copenhagen Customer since 2008 Website itu.dk In an attempt to alleviate IT complexity, CapaSystems has been supplying solutions to the IT University of Copenhagen since 2008. ITU has experience with our products that include, among other things, CapaInstaller, CapaPacks, CapaImages, and CapaWinUpgrade. The IT University of Copenhagen (ITU) was established in 1999 and is Denmark’s leading university focusing on IT research and education. ITU deliver state-of-the-art teaching and research within computer science, business IT and digital design. ITU’s modern campus in central Copenhagen is designed by the world-renowned Danish architect Henning Larsen. 2,647 students and 713 employees. Now that everyone has suddenly started working from home, the IT Department at the IT University of Copenhagen has been entrusted with quite the task: to secure an up-to-date and stable IT infrastructure. In an attempt to alleviate IT complexity, CapaSystems has been supplying solutions to the IT University of Copenhagen since 2008. We had a chat with Carl Widéen from ITU’s Client Management Team in order to hear about his experiences with our products that include, among other things, CapaInstaller, CapaPacks, CapaImages, and CapaWinUpgrade. Surprised About User-Friendliness Given that there are three persons in the Client Management Department, it does not take long for ideas to be put into practice when Carl Widéen and his colleagues work with software updates, Patch Management and PC roll-out via CapaInstaller. When Carl Widéen joined the Client Management team back in 2019, he had not had any previous experience with a solution like CapaInstaller. But his first impression has set the framework for the way he currently works with CapaInstaller, and thus, he has become responsible for the PC part, whereas his colleague stands for the Mac part: “I took over the PC part, because I have previously dealt with lots of IT support for PCs. So I just started to tinker with CapaInstaller, trying to pick up all the tips and tricks, and I quickly found out that it is a very user-friendly tool.” One of the places where Carl Widéen can notice a clear difference in user-friendliness is when his colleague sends updates to those of ITU’s personnel who use Mac. There are several clear differences both employees have grown aware of, including the lack of notification of new updates to Mac users. Therefore, Carl Widéen’s general experience is that CapaInstaller provides better service on a daily basis. “CapaInstaller is very good at notifying users of updates. We can even customise what is in the information box, so users themselves can opt to defer the installation several times. Users do not like being disturbed if they are, for example, teaching at the moment, so CapaInstaller contributes to alleviating their problems,” says Carl Widéen. CapaInstaller Makes Our Daily Life Easier Over the past year, the Client Management team has used Windows 10 In-place Upgrade (CapaWinUpgrade; red) from CapaSystems. This has, among other things, helped raise satisfaction among the 300 administrative PC users who have CapaInstaller installed, and it is exactly CapaWinUpgrade that has transformed updates into a dynamic process. CapaWinUpgrade also permits users to postpone updates a certain number of times before they are installed automatically, which saves time for the Client Management team, says Carl Widéen. “CapaWinUpgrade frees us of the constant obligation to manually sit and keep track if computers are ready for being updated. While in the past we used to put them in an Upgrade package, this now happens automatically, and thus, there are certain features that are really cool. Also, I am not aware of the existence of such a feature in any other system.” CapaPacks Automates Our Updates Considering that the IT Department needs to juggle lots of balls in the air at the same time, ITU are diligent users of CapaPacks, as it saves them man-hours. At the same time, CapaPacks helps the Client Management team keep standard user applications such as Mozilla Firefox and Filezilla up to date. The applications are tested by the CapaFactory team at CapaSystems, which verifies the packages and updates before making them available to ITU, which in turn eases Carl Widéen’s workload, says he. “CapaPacks allows us to be 100% certain that the various updates work, as there are sometimes updates that make an application suddenly crash or the like. But these are not the scenarios we are exposed to, which saves us time, as we do not have to do any troubleshooting ourselves.” CapaInstaller Has Solved a Corona Bottleneck As in other parts of society, the Corona pandemic has also had consequences for the IT Department at ITU. With lecturers and researchers on furlough, the challenge has been to continuously keep their computers up to date so a lecturer’s computer does not start to update right in the middle of an online lecture. Thanks to CapaInstaller, the Client Management team has set up a front-end server that makes it unnecessary for the 300 computers with installed CapaInstaller to connect to ITU’s VPN connection in order to update their software. “As soon as the computer comes online, we are certain that the computer will receive Windows updates to the Patch Management part of CapaInstaller and that it will get the CapaPacks updates it is supposed to have. Not having to log on to a VPN connection really eases our work,” says Carl Widéen. With a Focus on Security Universities in Denmark have experienced an increase in hacker attack attempts, which is why security means a lot to ITU, and user applications are always up to date with the latest features. “Since CapaInstaller can give us an overview of the versions of our computers, there is also a security perspective that ensures that our computers can have the latest updates, which is something that I value highly,” concludes Carl Widéen. The Many Benefits IT University of Copenhagen points out the following benefits: Security in focus Eases the workload for IT Major time saving Gives the overview Automates the updates Increases user satisfaction Since CapaInstaller can give us an overview of the versions of our computers, there is also a security perspective that ensures that our computers can have the latest updates, which is something that I value highly. — Carl Widéen, The Client Management Team, IT University of Copenhagen Related Services and Features CapaInstaller CapaPacks CapaImages CapaWinUpgrade FAQ Frequently Asked Questions How does patching work in education? By letting the system keep track of versions rather than a person. IT University of Copenhagen has 300 administrative PCs under CapaInstaller and a Client Management team of three. The team can see which versions its machines are running and push updates out from there. The overview is also a security matter, because a machine on an old version is an open door. Can users decide for themselves when an update is installed? Partly. At IT University, the user can defer an installation a set number of times before it runs automatically. That means a lecturer is not interrupted mid-class, and the update still gets installed. Can machines be updated without a VPN? Yes. IT University set up a front-end server so its 300 machines can fetch updates as soon as they are online, without first connecting to the university's VPN. The solution was introduced during the Corona lockdown and is still in use. Who tests the updates before they are rolled out? At IT University, the packages are tested by CapaSystems' own CapaFactory team before they become available. That saves the Client Management team from troubleshooting themselves when an update makes a program behave unexpectedly. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # IT-Center Fyn: Server Consolidation in Education URL: https://capasystems.com/cases/it-center-fyn/ Description: Server consolidation in education: how IT-Center Fyn simplified the operation behind 37 schools across more than 70 addresses. Published: 2021-02-03 ← All case studies CapaInstaller Case Study IT-Center Fyn Server consolidation in education: how IT-Center Fyn simplified the operation behind 37 schools across more than 70 addresses. 50 → 5 Servers 7,000 Computers 2020 Customer since Customer Fælles Digital (formerly IT-Center Fyn) Keeping IT-Center Fyn’s 7,000 Computers Updated IT-Center Fyn keeps the IT operations of more than 70 educational institutions up and running. Contrary to what is suggested by the name, the schools it services are scattered from Copenhagen to Esbjerg and from Horsens to Nakskov. IT-Center Fyn’s job is to keep well over 7,000 computers running, so the teaching and administrative staff at the schools can get through their working day without the hassle of having to deal with network connections, printer connections, missing licenses or outdated software versions full of security holes. Easing the IT Administration Burden IT administration on this scale is a gigantic task. But it is also a job that can be done by fewer and fewer employees, as long as you use the right software to deal with the burden of non-stop updates, user management and setup of new computers. “Without the systems made available by CapaSystems, the task of setting up the computers for this many employees would take an unbelievably long time. We would simply be unable to do the job manually,” says Kent Hansen. Kent Hansen is Deputy IT Manager of IT-Center Fyn and is responsible for the 45 technicians who work locally at the schools and the other 12 technicians who are stationed centrally at the office in Odense. “CapaSystems’ system makes the setup of a new employee computer super easy. You simply connect the computer to the network, press F12 on start-up, and so you are in CapaSystems’ system. Then you actually just choose type of user, and so the machine starts setting up all access points and applications that this user profile is supposed to have,” says he. From 50 to Five Servers With Base Agent However, the employees’ working hours are not the only thing for IT-Center Fyn that has been affected positively by the cooperation with CapaSystems. One is namely the setup and preparation of the computers, another is the load on the network when the newest updates are due to be rolled out on 7,000 clients. In the past, such a data draw on the network would only have been possible if traffic had been routed through a large number of servers. For IT-Center Fyn, this meant more than 50 servers, but CapaSystems’ newest system modifications and the introduction of Base Agent have made it possible for IT-Center Fyn to reduce the number of servers to just five. “In other words, CapaSystems has made possible incredible developments. One thing that I have been particularly happy about lately is that CapaSystems has made it possible for us to only need five servers to do the job, without any noticeable effect on performance,” says Kent Hansen and continues: “Base Agent and the ‘FetchAndPreload’ technology give us a far simpler setup, which obviously frees up a lot of resources. After all, it is somewhat easier and cheaper to maintain and update a setup with five servers instead of 50, and we also naturally notice this in our bottom line.” User-Friendliness Is Decisive To be able to best service the schools, it is necessary for IT-Center Fyn to have a large number of its employees stationed at each individual school. It is out here that user problems occur, so it is also out here that it makes sense to post the technicians so that both teachers and administrative personnel have easy access to competent IT support. Nevertheless, the decentralised structure places great demands on the user-friendliness of the systems. You cannot just grab the colleague next to you if you do not feel quite at home with a certain system. “CapaSystems’ mindset about the systems is a remarkably good match for our needs,” says Kent Hansen and continues: “Their systems are super easy to navigate. For example, one of the smart features is the local technician’s ability to log directly to the management console and directly observe an overview of the computers at his or her school. It sounds elementary, but this is one of many small details that make the systems user-friendly.” Good Support in Connection With Major Updates However, user-friendliness does not end with giving the buttons the right colors and putting them in the right places. For CapaSystems, the experience of user-friendliness is also the possibility for the customers to get in contact with an engineer, when need be. “We do have need for support when we roll out major updates. Then we are certain that things will be done properly, and users will not experience any problems. CapaSystems are always easy to get in touch with and are always ready to immediately offer help if something goes awry,” says Kent Hansen. A Support Function That Does Not Feel Like a Wheel of Death Even if we keep working daily to perfect our systems, we cannot prevent things from happening once in a while. Therefore, we also find it important to make it possible for our support to actually reply to your questions and solve your problems. Our support staff themselves must be able to solve technical tasks, and if something becomes too difficult, they can go directly to one of the developers who have written the code. “When you call CapaSystems with a problem, you always get to talk directly to a technician. This helps our IT technicians posted at the schools feel close to their colleagues at CapaSystems and helps the cooperation run much more smoothly,” concludes Kent Hansen. The Many Benefits IT-Center Fyn points out the following benefits: Super easy setup Frees up a lot of resources Good partner High usability Competent technical support Immediate help Base Agent and the 'FetchAndPreload' technology give us a far simpler setup, which obviously frees up a lot of resources. After all, it is somewhat easier and cheaper to maintain and update a setup with five servers instead of 50, and we also naturally notice this in our bottom line. — Kent Hansen, Deputy IT Manager, IT-Center Fyn Related Services and Features CapaInstaller FAQ Frequently Asked Questions How do you consolidate servers in education? By moving the distribution of software and updates away from a large number of dedicated servers. IT-Center Fyn went from more than 50 servers to five across a fleet of 7,000 computers after adopting CapaInstaller Base Agent. Fewer servers mean less maintenance and lower operating costs. How much can be consolidated depends on the network, the geography, and the number of endpoints that need updating at the same time. How is a new computer prepared when the IT department sits somewhere else? The technician connects the computer to the network, presses F12 on start-up, and selects the user type in CapaInstaller. The system then sets up all the access points and applications that profile is supposed to have, without anyone needing to be at IT-Center Fyn's own offices. Can several educational institutions share one endpoint operation? Yes. IT-Center Fyn runs the IT operation for 37 public high schools, schools for social and health care training programs, and VUCs spread across more than 70 addresses, all from a single CapaInstaller setup. Can local technicians see only their own school's machines? Yes. A local technician can log directly into the management console and see an overview of the computers at their own school, without having to look through the entire fleet. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # NIRAS: License Management in Engineering URL: https://capasystems.com/cases/niras/ Description: License management in an engineering consultancy: how NIRAS clears out passive licenses and keeps the active count down. Published: 2019-06-25 ← All case studies CapaInstaller Case Study NIRAS License management in an engineering consultancy: how NIRAS clears out passive licenses and keeps the active count down. 7 Countries 5,000 Units DKK 300,000 Saved on licenses Customer NIRAS Customer since 2005 Website niras.dk NIRAS is one of CapaSystems “old” customers and has been using CapaInstaller since 2005. And there is a good reason why they keep using this tool. NIRAS is a Danish engineering company that has been behind some of the most ambitious building projects in Denmark. These include Fields in Copenhagen, the Storcenteret in Kolding and Musikhuset in Aarhus. The company has approx. 1,400 employees and offices in more than 20 countries. DKK 300,000 Saved on Licenses For the IT department at the engineering consulting company, NIRAS, a comprehensive view of the company’s software is a must when managing approximately 5,000 units in seven countries. The possibility of creating such a comprehensive view was an important factor when deciding to use CapaInstaller from CapaSystems With that many units linked to the company, there are also many licenses for various services. As company licenses are often purchased in large quantities, many licenses mean large expenses. NIRAS uses CapaInstaller to save money. Lots of money. NIRAS uses CapaInstaller to monitor the company’s active and passive licenses. A software advisor from Gartner estimates that service companies can save up to 30% on licenses by canceling passive licenses. That is a lot of money to save. “If some software hasn’t been used after 60 days, the license will automatically be cancelled. That contributes to trim the fat from the machinery while keeping down the number of active licenses. When we started using CapaInstaller in 2005, we cut DKK 300,000 in unused licenses. That’s not to be sneezed at,” says Søren Dahl Nielsen, System Deployment Manager at NIRAS. However, it is rarely with bad intentions that the employees have unused software licenses. Most often, it’s simply because the employees don’t think of the fact that software is linked to licenses that cost money. With a busy schedule, going through the programs on the work computer is therefore far from their first priority. “The price, compared to the efficiency we were offered, made CapaSystems a winner.” Søren Dahl Nielsen System Deployment Manager, NIRAS Software Catalogs Offer the Employee More Freedom Savings on licenses are obviously significant to a company the size of NIRAS. However, the employees’ lack of focus on software may also be a threat to the company’s security. Employees typically don‘t spend time on software updates. Updates often become a source of irritation. At NIRAS’ IT department, Søren Dahl Nielsen and his colleagues therefore use CapaSystems’ solutions to give the end user an understanding of the updates available. ‘We use the software catalogue to push the software updates out to our end users. We leave the timing for the update up to the users as long as they meet the deadline that the IT department yet has set’, says Søren Dahl Nielsen. Test Run Before Roll-Out To many IT departments, system updates are among the most important precautionary measures, but how can you be sure that the updates that are rolled out to the users do in fact work? NIRAS has the possibility of testing all upcoming updates to beat any issues. The IT department therefore knows that the update will cause no issues once it‘s rolled out to the users. Being proactive in security updates is a huge advantage. If the support department already knows of potential challenges for the updates from the rest run, NIRAS can have solutions ready. That makes work easier for the support department as well as for the users receiving the support. ‘One of the benefits of the solutions we use is being able to send updates to a test group. We are able to run it in a test version before using it in the production. We can therefore make sure that what we send out does in fact work,’ says Søren Dahl Nielsen When we started using CapaInstaller in 2005, we cut DKK 300,000 in unused licenses. That's not to be sneezed at. — Søren Dahl Nielsen, System Deployment Manager, NIRAS Related Services and Features CapaInstaller FAQ Frequently Asked Questions How does license management work in an engineering consultancy? By keeping track of which licenses are actually used. NIRAS manages around 5,000 units across seven countries and monitors both active and passive licenses through CapaInstaller. When the company started in 2005, it cleared out DKK 300,000 in unused licenses. What happens to a license that is not used? At NIRAS, the license lapses automatically if a piece of software has not been used for 60 days. That keeps the number of active licenses down without anyone having to go through the machines by hand. Can employees decide for themselves when they update? Partly. NIRAS pushes updates out through a software catalog and lets the employee choose the timing, as long as a deadline set by the IT department is met. That gives freedom day to day without updates slipping. Why test-run updates before rolling them out? Because the problems are then known in advance. NIRAS sends updates to a test group before production, so the support department can have the answers ready before users call. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # Sorø Municipality: Managing Mobile Devices URL: https://capasystems.com/cases/soroe-kommune/ Description: Managing mobile devices in local government without extra staff: how Sorø Municipality runs PCs and mobiles from one system. Published: 2019-06-25 ← All case studies CapaInstaller Case Study Sorø Municipality Managing mobile devices in local government without extra staff: how Sorø Municipality runs PCs and mobiles from one system. 1,100 PCs 1,700 Mobile devices 2009 Customer since Customer Sorø Municipality Customer since 2009 Website soroe.dk Digital Cooperation: A Joint Effort The IT Department at the Sorø Municipality uses CapaInstaller as its main tool for rolling out software updates to the roughly 1,100 computers of its users. The municipality has been a client of CapaSystems since 2009, and, in the words of the Sorø Municipality’s own Group Manager for Development and IT, Christian Christensen, it has contributed to CapaInstaller’s development: “We have been running CapaInstaller for such a long time that we can practically say we have developed together. Some of my folks have worked closely with some of CapaSystems’ technicians, which basically turns the development of the product into a joint effort. We have been in a close dialogue, the end result of which is a product that is an excellent match for our needs.” A Client and Supplier Relationship That Makes Sense Taking care of your clients and making sure they have the optimal solution and the right tools for doing their jobs as seamlessly as possible are some of the things Christian Christensen attaches importance to. “I think that the client-supplier relationship is really important. CapaSystems is a good example of this, as it is important that we have a good dialogue and understand each other’s problems. This is simply how you can get more out of a partnership,” says Christian Christensen and continues: “However, we have also insisted that we would like to use Capa, because we know their product really well. This also means that we can give them valuable input when we find something that does not work. Nevertheless, we have also found out that they would go a rather long way to make our environment work because they know that we depend on it.” Mobile Device Management That Simply Works I 2016, the Sorø Municipality decided to use CapaInstaller MDM. The Mobile Device Management solution has since contributed to lots of saved man hours for the IT Department and to the systematization of a number of their tasks. “We have some 1,700 mobile devices out in the field, and we have designated certain models, running both Android and iOS, as available to our employees to choose among in the service catalogue. When an employee needs a new mobile phone, we can assign it a standard profile that is rolled out automatically. As a result, the mobile connects to the Internet and is assigned the right certificates so to be able to securely access our system,” says Christian Christensen. Therefore, the Mobile Device Management solution has made it possible for the Department to manage the roughly 1,700 mobile devices in the organization without the need for harnessing more resources. “We know that we can manage all mobile devices, and we have not had more resources allocated. Nevertheless, we have had more laptops and more delivery cases than before, which means that if we had not had any software to help us, we would have been forced to either hire more employees or significantly cut down on our service. This is the situation we are up against,” says Christian Christensen. Seamless Win 10 Upgrade Despite Corona The use of CapaInstaller has not only made it possible for the Sorø Municipality’s IT Department to raise its efficiency but has also given it access to vast amounts of data on the use of its systems by the users. This user data became the cornerstone of the IT Department’s master plan for the roll-out of the new Windows 10 update on all 1,100 municipal computers in the course of 2020. But after the employees were sent on furlough in March 2020, the IT Department had to think out of the box and realize the upgrade in spite of the challenges posed by the corona pandemic. As a result, the IT Department delved further down into CapaInstaller and found a solution that could ensure a seamless update from home for the majority of the roughly 1,100 municipal computers. If you had asked Christian Christensen about this last year, he would not have considered it possible. “You see, we ran a Windows 10 Upgrade project throughout the entire period of the furlough, and in the beginning, we were asking people to come to the town hall and leave their PC with us. However, as time went by, we ran some experiments and found out that CapaInstaller actually gave us full control over the Windows upgrade. We found out when the update failed and when it did not, which helped us prepare the computers accordingly,” says Christian Christensen and concludes: “If you had asked me a year ago, I would have said that this would never work out, yet we have managed to pull it off. We have actually carried out a complete Windows 10 roll-out on 1,100 computers, the vast majority of which from home, and we could not have done it so seamlessly without a product like CapaInstaller.” A Few Facts About Sorø Municipality Sorø Municipality is a municipality in the Region of Zealand. Population: 29,993 (2021) Area: 308.5 square kilometers We know that we can manage all mobile devices, and we have not had more resources allocated. Nevertheless, we have had more laptops and more delivery cases than before, which means that if we had not had any software to help us, we would have been forced to either hire more employees or significantly cut down on our service. This is the situation we are up against. — Christian Christensen, Group Manager for Development and IT, Sorø Municipality Related Services and Features CapaInstaller FAQ Frequently Asked Questions How do you manage mobile devices in a municipality? By giving the employee a choice and letting the system handle the rest. Sorø Municipality has designated a number of models, both Android and iPhone, that employees can choose from in the service catalogue. When a new phone is needed, it is assigned a standard profile that is rolled out automatically and takes care of network and certificates. The municipality manages around 1,700 mobile devices this way. Can PCs and mobile devices be administered in the same system? Yes. Sorø Municipality has used CapaInstaller for its stationary devices since 2009 and added CapaInstaller MDM for mobile devices in 2016. Both are now handled from the same system, so the department does not have to keep track of two. Do more mobile devices require more staff? Not necessarily. Sorø Municipality has taken on more laptops and more delivery cases without adding more resources. The Group Manager for Development and IT points out that the alternative would have been either more employees or a lower level of service. Can a municipality influence the system it uses? Sorø Municipality has been a customer since 2009 and describes the collaboration as a joint development effort. The municipality's own staff have worked closely with the technicians behind the product and given input whenever something did not work as expected. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # Struer Municipality: Deployment of New PCs URL: https://capasystems.com/cases/struer-municipality/ Description: Deployment of new PCs in local government: Struer Municipality set up 2,550 machines for teachers and students in three weeks. Published: 2022-06-29 ← All case studies CapaInstaller Case Study Struer Municipality Deployment of new PCs in local government: Struer Municipality set up 2,550 machines for teachers and students in three weeks. 2,550 New PCs 3 weeks Deployment 2018 Customer since Customer Struer Municipality Customer since 2018 Website struer.dk Struer Municipality: Click to Install The Struer Municipality’s IT Department has a common thread that runs through and binds all of the Municipality’s endpoints together. This common thread is referred to as “end-user convenience.” The Municipality has been CapaSystems’ client since 2018. Throughout this time, they have been using CapaInstaller and have continuously purchased Mobile Device Management, CapaPacks, CapaImages, and CapaDrivers as additional services. Therefore, it also came entirely as a matter of course for the Municipality’s IT Department to contact CapaSystems directly when they had to re-saddle and choose an entirely new supplier because of problems with the delivery of brand-new computers for all teachers and students. A Solution You Can Count On “We had not used Dynabooks before, which is why we had to test the selected computer on all parameters. Since these are computers meant, among other things, for children, the requirements are, after all, quite substantial — the computer needs to be able to handle being dropped (repeatedly) or being buried deep down in a duvet without burning up. However, the model turned out to be a tough little thing. So the only question was whether CapaInstaller would be able to handle it,” explains Jakob Kusk, IT consultant at the Struer Municipality, who received the following answer from CapaSystems: “This is a model that we have not worked with before, but I am sure that we will figure it out.” A demo was sent to CapaSystems’ department in Skanderborg so they could test a complete roll-out. And it ended up yet another box they could tick off. “This is one of the reasons why we use CapaSystems’ solutions. The products are easy to work with, and support is always easy to get hold of when we want to talk to them. It makes a big difference to us that the guys at CapaSystems listen and that we can always find the right path together,” continues Jakob Kusk. “It took us around three weeks until all the computers were ready for delivery, and this was quite the experience since we were responsible for it.” 2,550 New Computers Pre-Set With Windows 11 Alone The 2,550 new computers for all teachers and students at the Struer Municipality were ordered and subsequently delivered on 29 pallets. Pre-set with Windows 11 alone. It was “just” everything else that they needed. The basement in the Struer Welfare House became the focal point for a wide-scale assembly line work to roll out the new computers and prepare them for delivery. The process comprised borrowing tables from the furniture storeroom, setting up switches, securing Wi-Fi access and connecting 20 computers at a time to the network. And then, it was basically: “Click to install” in CapaInstaller. “Therefore, we have had our hands on ALL 2,550 computers, checking them inside and out and testing that everything works after installation. Once they were given their badge of approval, they were packed into their respective boxes and placed into the ‘ready-for-delivery’ cage,” says IT Consultant Niels Peter Jørgensen and continues: “It took us around 3 weeks until all the computers were ready for delivery, and this in itself was quite the experience for us, since it was we who were responsible for it.” The members of the IT Department visited every one of the Municipality’s schools — including the docked Marilyn Anne School Ship — and handed out new computers to all students and teachers. Mind you, if they handed in their “old” computers and power supply units. This was, you see, the only condition since the old computers had, in a sustainable mindset, already been resold to a broker. With a new computer at their fingertips, everyone could now turn them on, log in directly and start tapping immediately. All computers were 100% pre-installed, updated, and available for immediate use. “This has been a truly remarkable experience. The roll-out itself functioned to the optimum, and the addition of all computers to CapaInstaller has facilitated our central administration. We can always be confident that we can deal with each individual computer with just a couple of keystrokes — updating drivers and bios and optimizing security. If a student moves to another school, we move the ‘computer’ in CapaInstaller. Thus, each student can keep their own computer and, upon moving, will experience that they are part of the new school’s network — from Day 1,” concludes the Head of the IT and Digitalisation Department, Claus Vagn Orht. So we are back to the common thread. End-user convenience at the Struer Municipality is quite simply also a convenience for their IT Department. This has been a truly remarkable experience. The roll-out itself functioned to the optimum, and the addition of all computers to CapaInstaller has facilitated our central administration. If a student moves to another school, we move the "computer" in CapaInstaller. — Claus Vagn Orht, Head of the IT and Digitalisation Department, Struer Municipality Related Services and Features CapaInstaller CapaPacks CapaImages CapaDrivers FAQ Frequently Asked Questions How do you deploy new PCs across a municipality? By gathering the preparation in one place and letting the system do the work. Struer Municipality had 2,550 new machines delivered on 29 pallets and set up a basement for the purpose: tables from the furniture store, cables, switches, and Wi-Fi. Twenty machines at a time were connected to the network and installed via CapaInstaller. The entire fleet was ready for handover in about three weeks. How long does it take to prepare 2,550 new computers? At Struer Municipality, it took about three weeks from delivery to the last machine being ready. The IT department had hands on every single machine, tested that the installation worked, and packed it back up. The pace depends on how many machines can run at the same time—the municipality ran twenty at a time. Can a student keep the same computer when changing schools? Yes. At Struer Municipality, the machine is moved in CapaInstaller rather than being reinstalled. The student keeps their own computer and becomes part of the new school's network from day one. How do you test a new machine type before rolling it out? Struer Municipality had not used Dynabooks before and therefore tested both the hardware and the installation. The machines had to withstand being dropped and being left under a duvet without overheating. A demo machine was sent to CapaSystems' department in Skanderborg, where a complete roll-out was tested before the order went through. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # Struer Municipality: PC Setup for Elections URL: https://capasystems.com/cases/ready-for-the-elections-struer-municipality/ Description: PC setup for elections in local government: how Struer Municipality replaced manual fixes with a tested, ready-made package. Published: 2022-08-24 ← All case studies CapaInstaller Case Study Ready for the Elections — Struer Municipality PC setup for elections in local government: how Struer Municipality replaced manual fixes with a tested, ready-made package. 12 hours Saved 20 Election PCs 7 Polling stations Customer Struer Municipality Customer since 2018 Website struer.dk The IT Department at the Struer Municipality is presumably several steps ahead of many others when preparing for the upcoming Danish parliamentary elections. When Prime Minister Mette Frederiksen finally presses the election button, the municipality in the Central Denmark Region will be as ready for the elections as humanly possible. Their election PCs run without a single hitch using a solution developed by CapaSystems The Municipality has been CapaSystems’ client since 2018. Throughout this time, they have been using CapaInstaller and have continuously purchased Mobile Device Management and CapaPacks, CapaImages, and CapaDrivers as additional services. Struer Municipality decided, before the Danish Defence Opt-Out Referendum on June 1, 2022, to investigate if it was possible to run their election PCs via CapaInstaller. It became a story of success. There is nothing like an upcoming election that can make the guys at any municipal IT Department heave a deep sigh, followed by another one… and yet another one. They know that the responsibility for ensuring that the polling booths’ machinery runs like clockwork lies with them and them only. And this may as well give them a bit more extra gray hair and some sleepless nights. The fear of election chaos, long queues at the polling booths, and manual emergency procedures with paper ballots as long as your arm is hardly unjustified. The dream would naturally be to provide reliable digital support to the election. However, the reality regarding elections is that this is a very complex task subject to strict regulation by law and challenging to set up routines for. Risk of Faults and Defects Incorrect setup of PC type with the proper configuration Manual fixes based on KMD documents Incalculable time consumption This was why the Struer Municipality decided, before the Danish Defence Opt-Out Referendum on June 1, 2022, to investigate if it was possible to run their election PCs via CapaInstaller. “When we talk about elections, there is plenty of security associated with setting up the machines. We have an entire document with guidelines from KMD — and we forwarded this requirements document to Capa so that they could prepare a tailored package. And we got EVERYTHING we had dreamed of and then some in less time than we had expected. We were quite impressed,” explains IT consultant Niels Peter Jørgensen, Struer Municipality. When Prime Minister Mette Frederiksen presses the election button, the IT department at Struer Municipality will be as ready as possible. “We look forward to the forthcoming Danish parliamentary elections with confidence and poise — whenever they are called. When things are running as they did on 1 June, this is a task that we at the IT Department would sign up for at any time” Niels Peter Jørgensen IT Consultant, Struer Municipality 12 Hours Slashed From a Day’s Work The package was tested and calibrated on-site in cooperation with one of CapaSystems’ experienced Senior Consultants — and then the entire setup had to stand the test of time. “We tested the hell out of it. We sat in a meeting room with three PCs and ran through the entire procedure.” And we were setting check marks along the entire way, continues Niels Peter Jørgensen and explains how 12 hours were slashed from the expected time for counting paper mail-in ballots alone: “The preparation of the 20 election PCs for the seven polling stations went without a single hitch (it took between 5 and 30 minutes per computer), so we allotted the day before the election to counting mail-in ballots. We are usually ready with this at midnight, but we were prepared at midday. When our election official called in the afternoon to check how far ahead we were and found out that we were ready, he thought we were joking with him. No one could comprehend that this was true. And the election day… Well, it all went like clockwork. No problems. No panic. Election Day in Peace “It was a great experience through and through. The work involved in properly configuring the PC types may sound very simple, but it quickly gets highly annoying when something does not work. Then panic breaks out, and any focus disappears at once. This time we were able to shut down everything in peace and by all the regulations, then transfer everything to USB sticks, pack the machines in the same plastic boxes they had arrived in, and put them in quarantine. When Prime Minister Mette Frederiksen presses, as expected, the election button in the autumn, the Struer Municipality will be as ready as humanly possible. “We look forward to the forthcoming Danish parliamentary elections with confidence and poise — whenever they are called. When things are running as they did on 1 June, this is a task that we at the IT Department would sign up for at any time,” concludes Niels Peter Jørgensen. CapaSystems ValgPC The experiences from the Struer Municipality have caused CapaSystems to develop a solution so that all Danish municipalities can automate the installation and configuration of their Election PCs trouble-free. The solution is called CapaSystems ValgPC and is naturally based on all predefined guidelines. CapaSystems ValgPC speeds up the work on the Election PCs’ setup and reduces the risk of manual errors. The benefits are palpable: Quick configuration of the ValgPCs Automated configuration that reduces the risk of manual errors Follows the latest setup guidelines Select among five different Election PC types: PCA — Election Secretary PCB — Election Official PCC — Election Official PCD — Election Official PCE — Reserve PC We are usually ready with this at midnight, but we were prepared at midday. — Niels Peter Jørgensen, IT Consultant, Struer Municipality Related Services and Features CapaInstaller CapaPacks CapaImages CapaDrivers FAQ Frequently Asked Questions How do you set up PCs for an election in a municipality? By turning the requirements into a package the machine can install itself. Struer Municipality forwarded the requirements document from KMD and had a package built, which was tested on three machines in a meeting room before it was used. Preparing the 20 election PCs for seven polling stations then took between five and thirty minutes per unit. How much time can be saved counting mail-in ballots? At Struer Municipality, twelve hours were saved. The municipality usually finishes at midnight and this time finished at midday, because the machines for the count had been made ready the day before. Why is setting up election PCs a special task? Because it is bound by law and has a hard deadline. The configuration has to follow a published set of guidelines, the task comes around rarely enough that the routine never quite sticks, and the alternative to a working setup is manual emergency procedures on election day itself. Can other municipalities use the same setup? The experience from Struer Municipality became CapaSystems ValgPC, which is based on the predefined guidelines and comes in five PC types for the different roles at the polling station. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # Thansen: Client Management in Retail URL: https://capasystems.com/cases/thansen/ Description: Client management in a retail chain where the checkout must not fail: how Thansen keeps 125 shops running with CapaInstaller. Published: 2022-04-04 ← All case studies CapaInstaller Case Study Thansen Client management in a retail chain where the checkout must not fail: how Thansen keeps 125 shops running with CapaInstaller. 125 Shops 800+ PCs 2011 Customer since Customer Thansen Customer since 2011 Website thansen.dk Thansen: The Logic Is Simple — We Need Something That Works! We have spoken to Bo Sørensen, Head of IT and e-Commerce at thansen, about his experience with CapaSystems over the years. Bo has been working closely with CapaInstaller, both as IT Engineer and now as Manager, where he considers strategic solutions that simply can work at thansen. From a niche shop to an all-Denmark supplier to the entire family — and then some. Thansen has been a CapaSystems client for more than 10 years, and their IT setup today has remained more or less the same as it was 10 years ago, even though the company has grown to 125 shops spread all over Denmark and Norway, along with headquarters and a 24/7 warehouse. When the Software Just Needs to Work The interesting thing about thansen is the number of their physical shops and the complexity of their infrastructure. The infrastructure comprises everything, from cash registers, computers at the warehouse, the numbering system at the shops as well as the information displays that are dependent on the Internet and simply have to work better in some places than others. Thus, with more than 800 connected computers throughout the company as well as an unconventional Point-of-Sale (POS) system, it is important to thoroughly test updates and new features, as a single bug will affect adversely all devices rather than just 50, which is one of the reasons why thansen works with CapaInstaller. “What sets us apart from so many others is that we do not have so much software. We do not have to prepare a number of different software packages, but they, on the other hand do, must work 100 per cent. We are a retail business where our livelihood depends on ensuring that things work, and so logic in terms of IT must be spot on,” says Bo Sørensen. With his past as IT engineer at thansen, Bo Sørensen has a solid background knowledge and experience with CapaInstaller, which he uses in his daily work as CIO. He applies this knowledge when making strategic decisions and emphasizes that CapaInstaller is a tool that contains a great deal of strategy. “My concern is what our Point-of-Sale (POS) system will look like in five years. 80% of our PCs run POS, and this is, after all, 80% of the solution. Therefore, it is important that the tools we use work, and our cooperation with CapaSystems allows us to come with inputs for what we want, and we can get answers at once when we are confronted with a problem. The logic is simple — to roll something out, we need something that works,” says Bo Sørensen. “After all, we went for CapaSystems and CapaInstaller some time ago, because it was easy to use and helped us in our day-to-day work when rolling out the software. Apart from that, they are good at warning us when there are major Windows updates, so we are prepared and not taken by surprise.” Bo Sørensen Head of IT and e-Commerce, thansen A Simple System Designed for Growth Partnerships develop over the years, and this has also given occasion for changes along the way. In the past 20 years, thansen has experienced massive growth, and the sheer number of their locations requires solutions that can help them from A to Z. This is one of the reasons why Bo Sørensen and his team of 30 developers continue to use CapaInstaller, as its simple and intuitive setup makes it an easy tool to work with. “Our setup has not changed particularly much, but it is clear that we naturally keep track of whether the system is able to meet our requirements, also even if we ‘only’ have 800 PCs, plus the miscellaneous ones in our various locations,” says Bo Sørensen and continues: “After all, we went for CapaSystems and CapaInstaller some time ago, because it was easy to use and helped us in our day-to-day work when rolling out the software. Apart from that, they are good at warning us when there are major Windows updates, so we are prepared and not taken by surprise.” Good Scaling Options In line with its growth, thansen has further upscaled its IT infrastructure. Needs have undergone continuous changes! after thansen opened more and more shops, which is why it was essential that the IT Department could roll out updates ensuring that everything can work with the new devices. “When we started with CapaInstaller, we had around 40 shops, and we currently use it in all 125 locations, so you can safely say that it can be upscaled,” says Bo Sørensen and concludes: “Our experience is that it has been easy to work with and that as a tool, CapaInstaller works really well for us. We use their consultants perhaps 5 to 10 times a year, where they help with a bit of everything, but even given this little additional consulting, the biggest advantage has been that CapaInstaller is readily accessible and easy to use.” When we started with CapaInstaller, we had around 40 shops, and we currently use it in all 125 locations, so you can safely say that it can be upscaled. — Bo Sørensen, Head of IT and e-Commerce, Thansen Related Services and Features CapaInstaller FAQ Frequently Asked Questions What does client management require in a retail chain? Updates that are thoroughly tested before they reach the shops. At Thansen, 80% of PCs run the point-of-sale system, and a single fault would hit every device at once rather than just a few. The chain therefore uses CapaInstaller to roll out software in a controlled way across its locations. Can the same system keep up as a chain grows? At Thansen, it has. The chain started with around 40 shops and now uses the same tool across all 125 locations in Denmark and Norway. The IT setup has stayed largely unchanged despite the growth. How much consultancy does an endpoint management system require? Thansen uses consultants five to ten times a year for various tasks. The Head of IT and e-Commerce points out that the biggest advantage is still that the system is easy to work with day to day. What does response time mean for a retail chain? A great deal, when operations cannot stop. Thansen points to being able to raise input and get an answer right away whenever a problem comes up as one of the reasons it has stuck with the same tool. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # VIA University College: Central Client Management URL: https://capasystems.com/cases/case-study-via-university-college-ci/ Description: Central client management in education: how VIA University College keeps track of computers across 30 addresses. Published: 2021-09-13 ← All case studies CapaInstaller Case Study VIA University College Central client management in education: how VIA University College keeps track of computers across 30 addresses. 7,000 Computers 3 In Client Management 30 Addresses Customer VIA University College Customer since 2020 Website via.dk VIA’s IT Department has three employees in its Client Management Department, who takes care of a total of 7,000 computers divided between VIA’s own organization and their cooperation partners. They do this with CapaInstaller. VIA is one of Denmark’s six university colleges. Danish university colleges are universities of applied sciences and offer the majority of the country’s professional bachelor degree programmes. VIA’s programs, courses, and research focus on professional practice in areas such as healthcare, teaching, social education, technology, business, and design. Economies of Scale at the IT Department 7,000. This is the number of computers that are prepared and maintained using CapaInstaller by a team of centralized and local supporters at VIA IT. The guys at VIA University College know what it means to have a solid overview of your IT infrastructure. VIA’s IT Department has three employees in its Client Management Department, who takes care of a total of 7,000 computers divided between VIA’s own organization and their cooperation partners, including, among others, the Danish School of Media and Journalism and ITS, which is an IT community of some 20 other schools in Central and Northern Jutland. CapaInstaller Generates Economies of Scale for VIA IT When you are entrusted with the management of that many computers, the most important thing is to maintain an orderly structure so that everything, from new updates to maintenance, stays easy and transparent: “Just like any other organisation with lots of computers, we always try to put them into one or another form of structure — both when it comes to making computer installation standardised and relatively easy and when we talk maintenance,” says Tim Kirketerp, Head of Infrastructure at VIA IT, and continues: “It is a matter of offering our users a good solution so they can themselves pick the software afterwards, when they have the computer. And this is exactly what CapaSystem does for us: it makes sure that the three employees of mine on the Client Management team can prepare their installations and make sure that they are always up to date with drivers and Windows versions.” Thus, when installing a new computer, it is important to make everything as frictionless as possible, and this is the task of our Client Management employees. They are namely entrusted with the central management of those 7,000 computers. In addition to them, there are local IT supporters at the 30 addresses supported by the IT Department, who press a button to activate the new installations. Flexible and Responsive Cooperation In line with the growing cooperation with VIA, there has been plenty of discussion about how we can do our jobs in the best way possible. “Over the years, our team has enjoyed an excellent dialogue with CapaSystems, and they have been very responsive to our requests about the system. We know that the system works, and CapaInstaller makes our job easier by being simple and transparent, allowing my three colleagues to react with lightning speed using CapaInstaller.” Quick reaction time was something the IT Department had to pick up in no time during the coronavirus lockdown in March 2020, which caused certain challenges and generated, in particular, a number of other tasks for the Department. This is why we screwed on a couple of parameters to a sustainable VPN solution that solved some of the IT “pickles” they had run into. “Since users were not on the network as often as was required by CapaInstaller to function to its optimum, we feared we could fall behind with regard to our software roll-outs,” says Tim Kirketerp and continues: “But we solved this challenge by working with CapaSystem and a VPN connection, so we have more or less taken care of this,” says Tim Kirketerp. Reporting and IT Security With so many devices in several locations, reporting is an important part of the maintenance of an IT infrastructure. Therefore, VIA uses CapaInstaller for reporting so that they know how many people have a specific program and if there are some who do not have it or lack an update. “We can get quick feedback from our users, which helps us realise if, for example, we are behind with updates or suchlike. So we use CapaInstaller to find out how far ahead we are and what we are missing as well as if there is something left to deal with.” In addition to user reporting, Tim Kirketerp and his team uses this information for their IT and information security. “As we can react faster and reach many computers, this also means that we can quickly plug security holes if there is a vulnerability in a certain software program. After all, CapaInstaller guarantees such a speed that we can update all computers in a flash. This, I think, is important,” says Tim Kirketerp and continues: “Nowadays, it is important to have a high security standard, which is why we direct a lot of our focus in this direction. We must make sure that we are not attacked, while at the same time ensuring it that we meet the legal requirements.” Standardization Provides Structure When you manage so many units, you need a technical setup that can handle the generated traffic, while simultaneously ensuring that security is always up to date. Therefore, CapaInstaller gives VIA certain economies of scale that Tim Kirketerp emphasizes and concludes: “As an IT engineer, I will, after all, stress the economy of scale — barring that our team of supporters could never make our 7,000 computers run as they should. Thanks to the structure we have introduced for our user computers, we can react in a timely and standardised fashion.” The Many Benefits VIA University College points out the following benefits: Super simple to work with Easy and clear Speeds up the IT department Gives a solid overview Makes the IT tasks easier Good opportunity for reporting As an IT engineer, I will, after all, stress the economy of scale — barring that our team of supporters could never make our 7,000 computers run as they should. Thanks to the structure we have introduced for our user computers, we can react in a timely and standardised fashion. — Tim Kirketerp, Head of Infrastructure, VIA University College Related Services and Features CapaInstaller FAQ Frequently Asked Questions What does central client management mean in education? Getting the management in one place and keeping the local handle local. VIA University College runs 7,000 computers from a Client Management team of three, while supporters at the 30 addresses activate the installations when it is time to run them. The structure is what makes the number manageable. Can several educational institutions share the same operation? Yes. VIA University College's setup covers both the school's own organization and a number of cooperation partners, including the Danish School of Media and Journalism and an IT community of twenty schools in Central and Northern Jutland. How quickly can a vulnerability be closed on 7,000 machines? It depends on how many machines can be reached at a time. VIA University College points to its structure and central management as what makes it possible to get around quickly once a piece of software has a known vulnerability. How do you keep track of which machines are missing an update? Through reporting. VIA University College uses CapaInstaller to see how many machines have a given program and which ones are missing an update. The information is used for both operations and information security. Want to See It Running on Your Own Fleet? Book a demo built around your endpoints, your constraints, and your requirements. Book a demo Contact us ← All case studies --- # Tech blog & news URL: https://capasystems.com/news/ Description: News, releases and technical articles from CapaSystems. Tech blog News & Articles Releases, technical guides and news from CapaSystems — 189 posts. CapaOne Overview: Updated Product Names in CapaOne Functionality, configuration, and the way you work in the platform remain unchanged As part of the CapaOne relaunch and a broader internationalisation, we have updated and simplified the product names across the platform. The purpose is to create a more consistent, clear, and… January 15, 2026 CapaSystems Blog New Course: PowerShell in Practice PowerShell in Practice — Efficient Packaging with CapaInstaller and CapaOne: VBScript has had its glory days — now PowerShell is taking over. Secure your spot today. At CapaSystems, many customers are ready to take the next step toward a more modern, flexible, and efficient… November 4, 2025 CapaSystems Blog Business Continuity Starts With Endpoints Business continuity: Your IT operations are only as strong as your endpoints — that’s why preparedness must begin there Most IT strategies proactively cover backup, restore, and crisis management. Yet many overlook one critical area: endpoints. 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With the latest version, 6.7.100 of CapaInstaller, we are introducing several… May 7, 2025 CapaSystems Blog CapaOne CustomApps Is Now Live Tested, Approved, and Ready for Your IT Operations After extensive development and thorough beta testing, CapaOne CustomApps is now officially launched. A powerful, user-friendly, and innovative solution that makes application deployment faster, simpler, and more reliable.… March 4, 2025 CapaSystems Blog Efficient Software Deployment Without Hidden Costs Efficient Software Deployment: Many IT solutions are too expensive, too complex, and filled with rarely used features. At the same time, compliance, security, and efficiency requirements continue to grow, increasing pressure on IT departments What if you could simplify… March 4, 2025 CapaSystems Blog Automate Your Application Deployment Automate Application Deployment: Creating and deploying applications is time-consuming and sometimes error-prone for many IT administrators. When every installation requires manual steps, scripts, or package building, IT teams often spend more time troubleshooting and… March 4, 2025 CapaSystems Blog Compliance: Much More Than Documentation How often do you ask yourself the question: Where are we most vulnerable? How often do you, as the person responsible for ensuring the company’s IT operations run smoothly, sit and ask yourself: “Where are we most vulnerable?” Because when you’re the one holding the… November 8, 2024 CapaSystems Blog Big Congratulations to Mikkel Knop Mikkel Knop has been promoted to Technical Support Team Lead! At CapaSystems, we always seek talented individuals who can make a real difference for our customers and team. So, it’s a great pleasure to announce that Mikkel Knop, a core part of CapaSystems throughout the last… November 1, 2024 CapaSystems Blog NIS2 Implementation in Denmark Delayed — Again Nis2 delayed again: The Danish government has once again decided to postpone the implementation of the NIS2 directive. This means that the directive will come into effect in the summer of 2025 at the earliest. While this might bring relief, knowing there’s more time to work… October 3, 2024 CapaSystems Blog Enhanced Security With Reduced Effort CapaOne Security is now available as a standalone product, offering: The risk of being hit by a cyberattack has exploded in recent years. Did you know that it costs a Danish company, on average, over 2 million DKK when compromised by a cyberattack? This staggering figure… October 1, 2024 CapaSystems Blog A New Standard for Data Protection and Compliance The ISAE 3000 certification from CapaSystems provides your IT department with documented security and compliance, allowing you to focus on your business without concerns about data protection and risk management. At CapaSystems, we proudly announce that we have achieved ISAE… September 26, 2024 CapaOne Feeling the Pressure of Mounting Compliance Requirements? CapaOne Security is just around the corner — Early Bird special: Get it FREE of charge until the end of 2024! These are challenges that many of your colleagues face. We’ve listened and developed the solution. CapaOne Security is just around the corner and will soon be… September 6, 2024 CapaSystems Blog We Welcome Mitesh to the CapaFamily Another apprentice has joined CapaSystems and has been paired with a former apprentice as a mentor. 17-year-old Mitesh Oliver Sahijpal is the newest member of the CapaFamily. Over the next 4.5 years, Mitesh will be an apprentice at CapaSystems, balancing his studies with… August 1, 2024 CapaSystems Blog Can You Spot a Fake Email From Your Boss? A fake email from the boss is just one of the methods hackers use. Learn how to protect your company against CEO fraud. July 1, 2024 CapaSystems Blog Tightening Security in CapaInstaller With today’s release of CapaInstaller 6.6, your IT security is in the spotlight. We have, among other things, ensured that data transfer will be encrypted with HTTPS in the future. All you need to do is update your CapaInstaller installation. Recommendation: Let specialists… May 16, 2024 CapaOne Welcome to CapaOne MDM We are introducing CapaOne MDM, the newest member of the CapaOne family. This innovative, cloud-based platform revolutionizes IT administration, offering a user-friendly experience even for those who need prior expert knowledge. In a remarkable feat, our development team… April 11, 2024 CapaOne Management Demands Action: MDM Solution NOW Questions are pouring down on IT department employees: Why? It’s more than just the IT department’s compliance and data protection headache. Management has a deadline. They will be accountable if things are not under control. Is your company ready for MDM? Many IT… April 11, 2024 CapaSystems Blog Easy-to-use CapaOne MDM By Max Grue, Consultant & Technical Support Engineer, CapaSystems CapaOne MDM has now become part of CapaOne. The development department has created an easy-to-use MDM solution that all sizes of companies can use to manage their Android & Apple devices, including configuring… April 11, 2024 CapaSystems Blog Change Management: Trends and Focus Areas in 2024 Change Management is a discipline focused on helping organizations handle changes. It’s a crucial skill in a world where change has become a constant part of everyday life. Those skills were the basis for our 2020 blog post, What is IT Change Management — and Why is it… January 16, 2024 CapaSystems Blog Max Olsen: From Technical Support to IT Consultant at CapaSystems At CapaSystems we are pleased to announce that Max Olsen has transitioned from the title of Support Engineer to Consultant. November 20, 2023 CapaSystems Blog Your Guide to Effective Awareness Training We’ve gathered great tips on how to approach the Awareness Training. You can also get a free Security Check with CapaSystems. November 8, 2023 CapaOne Cyberattacks: Are We Well on Our Way With IT Security? Cyberattacks: Danish companies rank second-best in the Nordics for IT security with an index of 66.7 — but is that good enough? According to a study by the IT security firm Nixu, Danish companies are second-best in terms of IT security in the Nordics — ComputerSweden reports… October 18, 2023 CapaSystems Blog Leadership Change at CapaSystems After five years as CEO of the Danish software company CapaSystems, main shareholder and owner Søren Truelsen has chosen to hand over the leadership of his brainchild and thus focus solely on the position of chairman of the board. CapaSystems is ready with a new man in… October 11, 2023 CapaSystems Blog Windows 11 in-Place Upgrade Stuck Is your Windows 11 in-place upgrade stuck? Newly released Windows updates affect CapaWinUpgrade By Dan Svendsen, CPO, CapaSystems On August 8, 2023, Microsoft released several updates that cause in-place upgrade to be stuck, when upgrading to Windows 11 22H2. These updates… October 5, 2023 CapaOne New Look, Same Dedication: Introducing CapaOne’s New Logo CapaOne’s new logo represents a new era for CapaSystems, but our mission remains: To deliver first-class solutions to our customers September 25, 2023 Android Easy-to-use Android MDM CapaOne Android is CapaOne’s newest tool that can help you easy to manage your Android devices in a browser. August 25, 2023 CapaSystems Blog Computer Problems: Why Waste Time? Suffering from computer problems? Discover effective solutions and enhance your IT experience with CapaSystems. Say goodbye to frustrations. August 10, 2023 CapaOne Shadow IT: From Challenges to Opportunities Shadow IT is not just a disadvantage; it can also be an opportunity to optimize tools across business units. July 11, 2023 CapaSystems Blog Customer Satisfaction: CapaSystems Exceeding Our Expectations At CapaSystems, we strive to deliver high-quality solutions that meet and exceed our customers’ expectations and needs. That’s why we become particularly thrilled when we receive unexpected messages like this one from one of our valued customers: “First and foremost, we would… July 5, 2023 CapaOne Welcome to CapaOne Drivers Say goodbye to time-consuming manual search and installation of drivers with CapaOne Drivers, supporting all deployment tools. Automatic driver updates strengthen IT security and improve performance on employees’ computers. Try FREE of charge for 30 days. We have the solution… June 6, 2023 CapaOne Streamlining Driver Updates — Directly From the Cloud CapaOne Drivers is CapaOne’s newest tool that can help you streamline the management of the Windows device drivers. June 6, 2023 Application Packaging Increased Stability and Better Performance With CapaDrivers CapaDrivers 1.6 has now been released and allows all CapaInstaller customers to close vital security gaps through automatic driver updates. CapaDrivers should be part of the customer agreement So, CapaDrivers 1.6 has been released and is ready to provide extra value to the IT… May 17, 2023 Application Packaging Welcome to PowerShell in CapaInstaller CapaInstaller 6.5 is being released by the developers, which means a warm welcome to a feature that many of our customers have been requesting: The ability to build packages with PowerShell in CapaInstaller. March 27, 2023 CapaInstaller Working With PowerPacks Introducing: PowerPacks. It is now possible to build packages in CapaInstaller, using PowerShell. March 27, 2023 CapaSystems Blog Another Company Yet Again Chooses CapaSystems! | MilDef To our great pleasure, MilDef Group has chosen to cooperate with CapaSystems! MilDef uses CapaInstaller combined with CapaDrivers… March 3, 2023 CapaSystems Blog Why Should You Use CapaBitLocker? Is driver encryption inconvenient and resource-intensive in your company? Then CapaBitLocker is the solution for you! March 2, 2023 CapaSystems Blog Client Through 13 Years Has Yet Again Extended With CapaSystems! Sorø Municipality and CapaSystems have cooperated since 2010, and the cooperation continues again! Sorø Municipality has its licenses distributed on different devices using our software for both Mobile Device Management (MDM) and managing PC’s. At CapaSystems we are proud to… February 24, 2023 CapaSystems Blog CapaSystems Renews Contract With Djøf! Djøf has been a customer for the past 18 years, so it’s with great pleasure that we announce that the cooperation will continue! Djøf’s contract includes CapaInstaller, CapaPacks, and CapaDrivers, and Djøf has continuously added more licenses for both products, solutions, and… February 17, 2023 CapaSystems Blog Livius Renews Its Contract With CapaSystems! We are thrilled to announce that Livius, previously known as Life-Partners, has once again renewed its contract with CapaSystems. Since 2016, Livius has been a valued client, and we are delighted to continue our successful collaboration. The renewal of this contract not only… February 10, 2023 CapaSystems Blog Paranova and CapaSystems Continue the Cooperation Yet Again! For the last 15 years we have had the pleasure of having Paranova as a client and therefore we are naturally very pleased that they once again have renewed their contract. Paranova uses a wide selection of our products and services such as: CapaInstaller, CapaImages,… February 3, 2023 CapaSystems Blog Bornholms Energi & Forsyning Bornholms Energi & Forsyning, a leading utility provider on the island of Bornholm, has been a valued client of CapaSystems since 2016. We are thrilled to announce that they have once again chosen to continue utilizing our comprehensive range of IT products, solutions, and… January 27, 2023 CapaSystems Blog Another Successful Cooperation Continues! Once again, DIGNITY has renewed the contract with CapaSystems, and we are very pleased that the cooperation continues. At CapaSystems, we value all the important humanitarian work that DIGNITY does for the benefit of vulnerable people in both Denmark and around the world!… January 6, 2023 CapaSystems Blog Another Content Customer Extends! Logitrans, a customer since 2016, has again chosen to extend its contract with CapaSystems! Logitrans uses CapaInstaller, CapaPacks and CapaImages. We are always pleased that our solutions are helpful for companies around the country. Still, we get extra happy when the… December 23, 2022 CapaSystems Blog All Children Deserve a Merry Christmas! All children deserve a Merry Christmas! ❤️ With the Red Cross, CapaSystems has chosen to help vulnerable families with children have a Merry Christmas with Christmas help. Because 2022 has been a financially challenging year for many in Danish society, we naturally support… December 22, 2022 Application Packaging Do You Identify With Statement No. 1, 2, Or 3? We release CapaBitLocker today in a new, time-saving version that takes drive encryption to an entirely new level and significantly simplifies administration When it comes to drive encryption — do you identify with statement no. 1, 2, or 3? Whichever of the three statements… December 16, 2022 Application Packaging A Firewall Is Not Enough In the 15 years our Technical Program Manager, Dan Svendsen, has been working with IT and data security, he is yet to see a company that can honestly say that their employees never save files locally on their computers — despite their IT policy A firewall is not enough! Not… December 16, 2022 CapaSystems Blog BitLocker Helps Secure Your Company Against Data Theft Data security: Coach 71, seat 45. On the train across from Steen is a middle-aged man in a suit. He introduced himself briefly when taking his seat — something about auditing foundation-owned companies — but Steen’s thoughts were somewhere else: He is headed to a board… December 16, 2022 CapaSystems Blog Daka Denmark and CapaSystems Not only has Daka Denmark renewed the contract with CapaSystems but also expanded it, so they now use more products and solutions. The contract now includes CapaInstaller, CapaPacks, CapaImages, BitLocker, CapaDrivers, and CapaWinUpgrade. Daka Denmark has decided to add… November 23, 2022 Application Packaging Do You Know Which Software Undermines Your IT Security Do you dream of raising your security level and ensuring that all available third-party software is fully up to date? The Updater scans and indicates where there are updates that need to be addressed — and implements them automatically. Easily, transparently — and… November 15, 2022 CapaSystems Blog Aabenraa Extends After a Successful First Contract Period! The Domiciliary care in Aabenraa Municipality has extended its contract with CapaSystems Mobile Device Management (MDM). MDM help our customers by supporting all their units and securing faster ROI with low total costs. At CapaSystems, we cooperate with several municipalities… October 30, 2022 News Herning Municipality Renews Its Contract! With great pleasure, we announce that yet another loyal and faithful collaborator has renewed their contract with CapaSystems. Herning Municipality, a valued client since 2009, continues to rely on a suite of our advanced IT management solutions, including CapaInstaller,… October 14, 2022 CapaSystems Blog FynBus Renews Its Contract With CapaSystems! FynBus, the organization responsible for scheduling bus activity across the Region of Southern Denmark and the nine municipalities on the islands of Fyn and Langeland, has once again renewed its partnership with CapaSystems. Since the beginning of our cooperation in 2006,… September 30, 2022 Application Packaging 20 Minimum Technical Requirements With a Strict Deadline Let CapaSystems help you to the finish line with 8 of them The Centre for Cyber Security, the Danish Agency for Digital Government, and the Danish Data Protection Authority have jointly set a razor-sharp deadline. ALL state authorities must comply with 20 minimum IT security… September 12, 2022 Application Packaging IT Security Is More Than Just an Expensive Insurance Policy Outside the IT Department, IT security is regarded in an entirely fallacious way: as a super expensive insurance policy that only adds actual value when things go wrong. However, those who work with this daily are well aware that this certainly also depends on investments… September 12, 2022 Application Packaging Dear Municipality How does your IT department feel about the prospect of an upcoming election? Are they even before the preparations, worried that a human error would result in election chaos long queues at polling stations manual emergency procedures The dream would naturally be to provide… August 24, 2022 Application Packaging Avoid BitLocker Recovery Mode A helping hand to our customers During patch Tuesday on august 9, 2022, Microsoft released a Windows update that can cause BitLocker to activate recovery mode and prompt the end-user for a recovery key. With the update KB5012170, Microsoft has fixed some security… August 22, 2022 CapaOne IT Security Should Be at the VERY Top of Your 2do List Cyberattacks are NO fun. Thats why it’s a good idea to strengthen your IT security — Try AdminOnDemand FOR FREE without pulling your credit card out of your pocket During the past week, the consequence of cybercriminals’ ruthless attacks became more than visible in Denmark —… August 15, 2022 Application Packaging The CapaInstaller User Group: More Than Just a Series of Meetings The CapaInstaller User Group is created to help the clients of CapaSystems. By attending various meetings throughout the year, the different clients of CapaSystems are given the option to pick up the newest knowledge and consult each other about CapaSystems’ systems. We have… July 22, 2022 Application Packaging Release | Wave Your Heavy IT Expenses Good-Bye Today we release CapaInstaller 6.4 — we welcome state-of-the-art peering technology that has found its way to CapaInstaller OS Deployment The release of the newest version of CapaInstaller practically eliminates the need for expensive servers — bid welcome to CapaInstaller… June 7, 2022 Application Packaging Release | Do You Update Drivers — Automatically? Today we launch a new generation of CapaDrivers No explanations are needed when it comes to the importance of continuously keeping the company’s drivers up to date. This: improves security increases productivity ensures fewer crashes However, this also wastes time — or at… May 18, 2022 CapaSystems Blog Release | Trust Is NOT Enough! When it comes to IT security, trusting your users is NOT enough. It is here that Privileged Access Management (PAM) comes into the picture. This is why we introduce AdminOnDemand. May 11, 2022 PAM Living on the Edge With AdminOnDemand you can easily assign local administrator rights based on different methods, such as Active Directory group membership or local group membership or assign a user local administrator rights on a single computer. May 11, 2022 CapaSystems Blog Let Us Present Our Latest Customer — Torshavn Municipality! It is with great pleasure that we announce that Torshavn Municipality has chosen CapaSystems as a software supplier. Torshavn Municipality is our first customer on the Faroe Islands, and we look forward to adding value to their IT with our products and services. Torshavn… April 29, 2022 CapaSystems Blog CapaSystems Extends International Cooperation! We are delighted to announce that our valued client, Czech Tymphany, has once again chosen to extend their contract with CapaSystems. Tymphany, a global leader in the design and manufacturing of high-performance audio solutions, has been a loyal customer of CapaSystems for… April 22, 2022 CapaSystems Blog CapaSystems Extends With NGO! We have extended with The NGO Muskelsvindfonden. Muskelsvindfonden is a union that fights for a better life for people with muscular dystrophy and their next of kin. We are extremely happy that our products and services can make a difference for Muskelsvindfonden and their… April 15, 2022 CapaSystems Blog Lessor Group and CapaSystems Continue Their Cooperation! Lessor Group, which is a part of Paychex Inc., has renewed their contract with CapaSystems for yet another year. This renewal marks the continuation of a successful partnership that has seen Lessor Group benefit from the powerful capabilities of CapaInstaller, complemented by… March 28, 2022 CapaSystems Blog Svendborg Municipality Renew Their Contract! Yet another municipality extends the collaboration with CapaSystems — and we are proud to say, that Svendborg Municipality has decided to renew their contract with CapaSystems! Since 2011, Svendborg Municipality has used CapaInstaller, but the last couple of years they have… March 22, 2022 Application Packaging Seven Days to Get CapaInstaller Running What our future clients are most skeptical about when we tell them about our Unified Endpoint Management solution is that we can actually get CapaInstaller up and running in seven days only. So let us just say it once and for all: Yes, we can do it. The implementation… March 22, 2022 CapaSystems Blog Selfmade® Extends With CapaSystems! Very soon, ‘STOF & STIL’ will change the company name to Selfmade® — but they won’t make any changes in the collaboration with CapaSystems. Selfmade® has extended their contract for three years and will continue using both CapaInstaller, MDM, and CapaPacks. Selfmade®’s… February 25, 2022 CapaSystems Blog CapaInstaller Is the Solution With Fastest Return on Investment As unrealistic as it may sound, the heading does not lie. Time is money, and IT resources at most Danish companies are scarce. Therefore, you need to make sure that your company uses your IT resources wherever it makes sense to do so. We naturally think that you should invest… February 24, 2022 CapaSystems Blog EDC Extends With CapaSystems for Their 2.000 Units! It is with great pleasure we share the news about another extention from one of our loyal customers. CapaSystems products has been a part of EDC’s IT Operation since 2007, and as they decided to extend the contract by another 2 years as well as upgrade the number of units by… February 23, 2022 CapaOne Say Good-Bye to Outdated and Insecure Rights Management It does not matter whether you use CapaInstaller, SCCM, Intune or any other deployment tool: they are all supported by CapaOne AdminOnDemand. It is time to let you know that our PAM solution — CapaOne AdminOnDemand — is right on your doorstep! CapaOne AdminOnDemand is a tool… February 21, 2022 CapaSystems Blog One Again SparInvest Extends With CapaSystems SparInvest has been a fantastic and autonomous client since 2010, and we are pleased to say that they have decided to extend their contract with CapaSystems once again. SparInvest’s deal includes both CapaInstaller and CapaPacks. At CapaSystems, we look forward to continuing… February 18, 2022 CapaSystems Blog Solrød Municipality Extends It is with great pleasure and pride that we announce the renewal and expansion of our partnership with Solrød Municipality. Once again, our loyal customers at Solrød have shown their trust in CapaSystems by extending their PerformanceGuard contract for another three years. In… February 14, 2022 CapaSystems Blog Welcome to Simon Toftedal Hansen We are happy to present yet another new member of our team at CapaSystems. In January 23-year-old Simon started as a Data Technician student with a specialization in infrastructure, and in the next couple of years, he will contribute as a part of CapaSystems Customer Service… February 8, 2022 CapaSystems Blog Welcome to Max — the New Technical Support Engineer at CapaSystems At the beginning of January, we welcomed Max Olsen as a new member of our Capa-family. 33-year-old Max finished his education from TEC in Ballerup, and during his apprenticeship, he worked for one of our customers, Rødovre Gymnasium. During his time at Rødovre Gymnasium, Max… February 8, 2022 CapaSystems Blog Senior Software Architect With a Focus on CapaOne On January third Dennis Busk Nyehuus was appointed Senior Software Architect in Product Management at CapaSystems. Dennis has been with us since 2007 as Senior Consultant. In his new role, Dennis will primarily put his efforts into the product teams developing CapaOne.… January 19, 2022 CapaSystems Blog Further Resources Too Product Management Lars Dalgaard-Madsen was appointed Senior Consultant in Product Management at CapaSystems on the third of January. Lars has been employed since 2008 and comes from his previous position as Senior Consultant. In his new role, Lars will primarily work in the gap between Product… January 19, 2022 Android Android Enterprise Part 3 — Using Managed Google Play Store Now it’s time for the third and last blog: Android Enterprise Part 3 — Using Managed Google Play Store. December 21, 2021 Application Packaging We Welcome: CapaOne Updater Together with today’s release of CapaInstaller 6.3, we launch CapaOne Updater Do you dream of better IT security and of automating the entire process? Then CapaOne Updater is the tool for you! Together with today’s release of CapaInstaller 6.3, we launch CapaOne Updater,… December 15, 2021 AddOn Introducing CapaOne Updater CapaOne Updater is a new product in the CapaOne product family available from CapaSystems. With CapaOne Updater, you can assess the compliance of your computers in a single dashboard and observe the numbers of software packages installed during the last 7 days. December 15, 2021 Application Packaging Who Are CapaSystems and Why Should You Consider CapaInstaller? If your company opts for CapaSystems based on who we are and how we differ from the rest, it is worth noting that we are a local Danish company operating on a heavy market. CapaSystems is a Danish-owned software company that has more than 25 years of experience in the… December 9, 2021 CapaInstaller Get Wise Wednesday #4 — Computer Reinstallation Reinstalling a user’s computer does not have to be cumbersome — with CapaInstaller all it takes is a right click and an OK. This video demonstrates how simple it is to reinstall a computer with CapaInstaller. The supporter does not even have to go out to the user and hit F12… November 10, 2021 Application Packaging Is Windows 11 Haunting Behind the Scenes? Let the Danish company CapaSystems help — we have made a virtue out of automating IT administration for over 30 years As you know, Windows 11 has already seen the light of day as the operating system of the future. The high requirements to client hardware and, in… November 9, 2021 Application Packaging CapaWinUpgrade Now Supports Windows 11 Today we release the new version of CapaWinUpgrade v. 5.0. CapaWinUpgrade from CapaSystems prepares you for upcoming feature upgrades. The streamlined and automated manner of handling feature upgrades can now be used for both Windows 10 and Windows 11. In two words,… November 9, 2021 Application Packaging New and Improved Cloud Updater On 9 November 2021 we released a new and improved version of Cloud Updater Cloud Updater is CapaSystems’ unique tool that makes work with CapaDrivers and CapaWinUpgrade easy and simple. That is why you get Cloud Updater for FREE along with these services. Cloud… November 9, 2021 CapaInstaller Get Wise Wednesday #3 — Package Installation “Life should be a drag and drop” is written on a T-shirt, suggesting that life should be just as simple as dragging and dropping on your computer. With CapaInstaller, it actually is that easy. This video illustrates how easy it is to install software packages with… October 27, 2021 Application Packaging Ready for Windows 11? CapaSystems has developed the Windows 11 Hardware Readiness Toll — a FREE tool for all customers using CapaInstaller October 26, 2021 CapaInstaller Get Wise Wednesday #2 — PackageCreator This video demonstrates how you can super quickly get started building software packages using the CapaInstaller Package Creator. No more sneakers and USB keys. With the built-in templates and the simple GUI, it won’t take long for the Package Creator and CapaInstaller to… October 13, 2021 Android Android Enterprise — Part Two. Linking Devices to an Enterprise In this blog we will cover why devices must be linked Enterprise ID and how to link devices to an Android Enterprise October 8, 2021 CapaInstaller Get Wise Wednesday #1 — Scripting Library Are you not the best at coding? — No problem. With the CapaInstaller Scripting integration for Notepad++, the code practically writes itself. Together with the CapaInstaller Scripting Library wiki, you can build even more complicated scripts by copying and pasting examples… September 29, 2021 Application Packaging 27 Danish Municipalities Agree When managing computers and devices, they have chosen CapaSystems as their preferred partner. Danish CapaInstaller is a simple and complete Unified Endpoint Management solution, regardless of the platform: Windows, Android, Knox, Chromebook, iOS, iPadOS, or macOS. These… September 28, 2021 CapaImages Yet Another Customer Extends Their Agreement With CapaSystems! This time it is DIGNITY — the Danish Institute Against Torture — that extends their agreement with CapaSystems. We are really happy and, in particular, proud of being able to continue this meaningful cooperation! DIGNITY has been our client since 2017, and this is the second… September 24, 2021 CapaInstaller The Herlufsholm School Extends With CapaSystems Yet Again The Herlufsholm School and Boarding School extend their agreement with CapaSystems for the seventh time. We are very happy to be able to continue our cooperation with the Herlufsholm School and Boarding School, who have been a client of ours since 2012! The Herlufsholm School… September 17, 2021 CapaSystems Blog TV2 Lorry Extends Agreement With CapaSystems It is always with great pride that we can bid new clients welcome to CapaSystems, but we are at least just as proud when existing clients opt to extend their agreements and continue their cooperation with us. This time, it is TV2 Lorry, which has been a valued client of… September 10, 2021 CapaSystems Blog Scandlines Extends Agreement for the Third Time We are incredibly proud that Scandlines has opted to extend its PerformanceGuard agreement for the next three years. Scandlines has been a client of CapaSystems for the past six years, and it is naturally a source of satisfaction for us to know that PerformanceGuard keeps… September 3, 2021 CapaSystems Blog Good Luck in Japan CapaSystems supports Parasport Denmark and thus the Danish athletes who until the 6th of September will compete at the Paralympics Games in Tokyo CapaSystems have chosen to support the Danish Parasport and especially the Danish athletes, that are participating in the… August 25, 2021 CapaSystems Blog A Family Man With a Capital F — Who Is Yüksel Aydemir? For almost 10 years, CapaSystems has benefited from Software Developer Yüksel Aydemir. We talked to him about the journey from graduate to experienced team member in CapaSystems development department We begin to count the days until Yüksel Aydemir can celebrate his 10th… July 28, 2021 CapaInstaller Release: CapaInstaller Just Got a Lot Smarter CapaInstaller 6.2 ensures pre-stage configurations via OS Deployment Templates, easy and convenient reinstallations from the Management Portal and the new iOS Update Command that makes it easy to initiate new iOS updates — directly from CapaInstaller Release: CapaInstaller —… June 29, 2021 CapaSystems Blog Reinstalling — Simple and Without Worries Today we release CapaInstaller 6.2 — leave the final details to the end-user and move on Reinstalling a computer that is struggling is rarely at the top of anyone’s priorities IT is supposed to troubleshoot, configure and prepare — and then wait until it gets some time with… June 29, 2021 Application Packaging CapaWinUpgrade — the Easiest Solution CapaWinUpgrade is presented today — the streamlined and automatic way to easily install feature upgrades on Windows 10 The IT department has SO many tasks — we know. One of those is to make sure that the Windows 10 platform is always up-to-date — and that is an extremely… June 1, 2021 CapaSystems Blog IT Manager and Expert in French Sauces — Who Is Martin Søndergaard? Our Chief Product Officer, Martin Søndergaard, has been employed at CapaSystems for more than 20 years — and he is truly what we can call a ‘company man’. We are pleased to be able to pay this tribute to Martin. After all, he has CapaSystems in his very DNA. Martin… April 27, 2021 Performance Monitor Release PerformanceGuard 8.2: End Big Bang Computer Replacements and Guesswork Computers get old and slow; this is something all of us are aware of. Hardware requirements are continuously growing, and therefore, computers are replaced regularly. March 9, 2021 CapaSystems Blog Release: What’s Going on Dashboard in PerformanceGuard 8.2 We have just released PerformanceGuard 8.2, which now provides you with a complete overview of the performance of ALL of your devices — making it possible for you to make the RIGHT choices. March 9, 2021 AddOn CapaServices Raises the Value of Our Solutions CapaServices eliminates the elements of uncertainty in connection with custom-made solutions, while simultaneously materially raising their quality Written by Technical Program Manager, Dan Svendsen In the spring of 2019, CapaSystems made a decision to standardize the most… February 2, 2021 Android Android Enterprise — Part One In the following series of blogs, we will discuss Android Enterprise — Managed Google Play Store. There is a lot of information about this subject, therefore to make it easier to get started with; we will cover it in three blogs. This is the first blog. December 22, 2020 IPU Troubleshooting Windows 10 IPU Microsoft recommends using the Windows 10 in-place upgrade (IPU) method when you want to upgrade your Windows installation with a new feature update. Using this method automatically preserves all data, settings, applications, and drivers — in theory! November 17, 2020 PerfMon Monitoring Windows Performance Counters in PerformanceGuard Windows Performance Counters: This blogpost will help you to understand, how you can monitor Windows Performance Counters in PerformanceGuard October 22, 2020 CapaInstaller TeamViewer Integration With CapaInstaller TeamViewer Integration: To Integrate TeamViewer with CapaInstaller, you need to use Custom Inventory and External tools — follow this blog to make the integration work. October 1, 2020 Android How to Provision Devices With Android Zero-Touch In the previous blog, Get Ready for Android Zero-touch, you learned what ZT is, which devices can be used and how to create an account. In this blog you will learn About Zero-touch Provisioning — Seamless enrollment of Android devices September 11, 2020 CapaSystems Blog Get a Measurement of Your Entire Office 365 With the release of PerformanceGuard 8.1, you now have the opportunity to measure performance and get an insight into Office 365 — the business-critical service in the Cloud, whose quality can often defy proper observation or measurement. August 25, 2020 CapaSystems Blog 3 Important Reasons Why You Should Keep Your Drivers up to Date Drivers and firmware: If a hacker gets access to your operating system’s kernel through a driver and disables both the antivirus and the firewall, what good will it do if the software is updated? August 25, 2020 CapaSystems Blog Let CapaDrivers Fix Security Flaws CapaSystems has developed a unique service — CapaDrivers. CapaDrivers makes it easy to both install drivers on new computers and update these on existing ones. August 25, 2020 CapaSystems Blog Windows Images Are Very Burdensome Windows Images require you to watch your step — and take up precious time at your IT Department. August 25, 2020 Application Packaging NIRAS Opts for CapaInstaller—Again Danish engineering company NIRAS has opted yet again for CapaInstaller and signed up for Device Management from CapaSystems for 5 more years August 10, 2020 Application Packaging DevOps: This Is Why Coding Quality Is No (Longer) a Lucky Punch DevOps: If you have any experience with coding and were on the IT development team only 5-10 years ago, you will know there were some lucky punches we landed. July 14, 2020 Android Get Ready for Android Zero-Touch This article describes what Android zero-touch (ZT) is and how you get started with it. July 3, 2020 Application Packaging A Permanent After-Effect: Closing Home Office IT Security Holes Security holes: So now we have seen this too: the world in chamber arrest. The old dictionary came to use again—this time in the form of a makeshift adjustable height table so the home office did not end up generating any additional work for our country’s ergonomists and… July 1, 2020 Application Packaging Sorting Out the Home Office Home office: When Covid-19 burst onto the world stage in March 2020, attention to employee home offices suddenly shot through the roof. With the entire or large parts of the workforce working from home, IT departments were in dire need of keeping up with developments in IT.… June 4, 2020 Application Packaging 3 Reasons Why Your Scrum Is Failing Scrum: Time was when IT developers could work on a solution for half or even an entire year before sharing a single screenshot with the outside world. May 13, 2020 Android Android 10 — Device Admin Deprecation Google has announced that the Device Admin (DA) Device Management method will be deprecated in Android 10 and removed entirely in Android 11. Check this blog from Google. May 12, 2020 CapaInstaller Deploying Microsoft Store Apps Store Apps: The primary purpose of this article is to provide you with a solution on how to install Microsoft Store apps through CapaInstaller. However, much of the content can also be valuable, if you are managing another client management tool. Challenge If you want to… May 6, 2020 CapaSystems Blog 3 Reasons to Check Out PG 8.0 Do you want to be able to see what is happening in your IT infrastructure — before it all goes down in flames? As a matter of fact, it does not have to be that hard! There is no reason why you have to spend hours every day trying to find the applications and processes […] April 21, 2020 KMS Active Directory-Based Activation The goal is to have your servers and clients activated, as simple as possible, with no maintenance for the IT department. April 3, 2020 Application Packaging How to Future-Proof Your New Software Purchases Software Purchase: If you are an IT manager, I have some sad news for you. Perhaps you know already, but you keep pushing the thought to the back of your head, putting the decision off for another day, when you have more time. April 2, 2020 CapaInstaller How to Distribute Software Packages Distribution Server: In this brief document, I’ll discuss the problem arising when 1000 clients try to download a 4 GB software package from the same server at once, and what it takes to make it tolerable for the network administrator. March 31, 2020 Application Packaging State-of-the-art Base Agent Base Agent: CapaInstaller 5.8 is released today Things are now more and most important of all — your need for network bandwidth from clients to front-end servers is radically reduced. You know what we are talking about, as it is some quite specific day-to-day challenges IT… March 31, 2020 Technical Blog Enable Windows 10 1903 in WSUS Windows 10 1903: This blogpost will help you enable the new product category called Windows 10 1903 and newer in your WSUS environment. March 17, 2020 Application Packaging Covid19: We Continue to Take Care of Your IT Infrastucture CapaSystems is no further away than a call or one click on the CapaOne Portal Right now, Denmark is dependent on well-functioning IT. More than ever… We, therefore, want to assure you, that as a customer of CapaSystems you will not experience any changes in our deliveries to… March 12, 2020 Application Packaging 8 Very Good Reasons So Welcome CapaOne Portal Starting today, it has become much easier to be a customer of CapaSystems. CapaOne Portal has seen the light of day and is CapaSystems new customer service area that will gather all contact between us and our customers. Use a single login to: Customer Services Order of… March 3, 2020 Application Packaging What Is IT Change Management (and Why Is It Important)? Change Management: Before we get started, I need to make the following disclaimer: this article is not a hard-core change management article in which we discuss procedures and processes. Instead, this article is aimed at people who want to know about change management in… February 11, 2020 CapaSystems Blog Release: PerformanceGuard 7.6 We have improved the navigation and today we release PerformanceGuard 7.6. What new: #1 Chromium-Based Web Measurements#2 Relational Dashboards#3 Fullscreen Widgets#4 Dashboard Edit#5 And other improvements Read more about the new features To get the most out of… January 28, 2020 Application Packaging Yes, You Need to Update Windows Security Windows security: Let me start by drawing a picture for you… Carsten from IT suddenly comes rushing in during the planning of next year’s development projects. “Turn the computer off! Turn the computer off!!” he shouts and charges across to the open laptop on the table. Turn… January 22, 2020 Application Packaging We Welcome CapaSystems Technical Blog This year’s Christmas gift from CapaSystems to visitors of our website is the exciting release of the CapaSystems Technical Blog. We are thrilled to introduce this new platform, which is designed to be a valuable resource for IT professionals and anyone interested in the… December 20, 2019 CapaInstaller Using Windows Toast Notifications to Help Users Toast Notifications: This blogpost will help you to educate your users through Windows Toast messages, but the focus of this blog is to teach users to reboot more often — since that still is the way to install big critical updates in Windows 10. December 6, 2019 RSS Receive Side Scaling on VMware Receive Side Scaling: This is “just” a little tip with a huge impact on your daily operation. December 5, 2019 CapaSystems Blog Efficient IT Service Efficient IT service: If you have ever sat at the end of the Service Desk telephone, then you know that the words “my computer is slow” can mean 1000 different things. You know that it can be like looking for a needle in a haystack when you need to find the cause, or rather… December 3, 2019 Android Android: How to Install Outlook App on an Android Device and Configure Outlook Using AppConfig This article describes how to install the Outlook App and use AppConfig to setup Outlook for the linked user. It will setup email, calendar and contacts. It will also sync the contacts to the local phone book app. November 25, 2019 Application Packaging How to Minimize the Loss of Competence It’s never fun when an employee leaves. In an IT department, it can have major consequences for the operational stability or speed of the necessary IT development. Fortunately, at CapaSystems we have a low turnover of staff. Nevertheless, we take the task seriously and always… November 18, 2019 CapaSystems Blog Release: PerformanceGuard 7.5 Do you face IT challenges DIRECTLY? Get the overview of #1 Errors #2 Downtime challenges #3 Network availability #4 Response times from a website #5 etc. There are many reasons to use PerformanceGuard to keep an eye on whether everything in the IT operations is performing as… October 22, 2019 CapaSystems Blog IT Security Should Be a Bowling Alley With Kid’s Lanes Privacy fatigue. It sounds like an existential crisis in a middle-aged relationship. But it’s not. The phenomenon of “Privacy Fatigue” is the feeling many get from the endless cookie approvals, security warnings and “Are you sure you want to install this program?”. A fatigue… October 2, 2019 CapaSystems Blog Baseline: A Necessary Overview Before the IT Department Invests IT investments: When it’s time to upgrade on the IT front, it is crucially important not to use money stupidly. To avoid stupid and poor investments, you will need to know your baseline. But what is a baseline? We explain here. What is a baseline? Your baseline is the status… September 23, 2019 Application Packaging New Customer: An Association With Focus on Copyrights It’s time to say welcome to yet another new customer — an association that focuses on copyrights. The collaboration has come about through one of our many talented partners, and this partner goes to market with both of our software solutions. Our new customer has chosen to… September 13, 2019 Application Packaging Dear IT Manager. Are You Ready? for the Future The basic requirement for the job of an IT manager used to be that one could code. You had to be able to troubleshoot and correct using the Windows Command Prompt, and then you were in good shape. Those days have gone. Today and in the future, the requirements for the IT… September 12, 2019 Application Packaging 3 Steps to Secure the Company Against Data Theft Are you worrying about your data — concerned about cyberattacks and phishing attempts? In line with the speed of which digitalization of the workplace takes over the analogue, the significance of a healthy infrastructure has grown considerably. Never before did companies have… September 11, 2019 Application Packaging New Customer: Global Teaching Unit We welcome a new customer — a global teaching unit located in Funen. The customer was in need of a deployment tool and the choice fell on CapaSystems’ CapaInstaller to manage their 400 units. At the same time they included CapaPacks — the combination of CapaPacks and… August 30, 2019 CapaSystems Blog Three Common Reasons Why Your Computer Is Slow We have all been there. We are sitting and working on the computer, but before long our blood pressure rises faster than it did when we were jogging and our grip on the mouse tightens fiercely. The computer is just too slow. That may of course be due to a variety of reasons,… August 30, 2019 CapaSystems Blog How to Explain IT Security So Employees Understand It It’s not because of ill will that your colleagues do not comply with your IT security procedures. It’s not to give the IT department extra work that employees click on links in phishing e-mails or download programs from obscure websites. For many of your colleagues, the… August 23, 2019 Application Packaging Release CapaInstaller 5.7 Today the development team behind CapaInstaller has said “go” for the release of CapaInstaller 5.7. Thus, CapaInstaller with CapaPacks directly integrated into the console is a reality — a great wish from our customers, as it facilitates the work in the IT department a lot.… August 21, 2019 CapaSystems Blog Shadow IT: What Can Your IT Department Do? Shadow IT is not an unknown phenomenon. The truth is it happens in many Danish workplaces. In fact, Version2 in 2017 estimated that 9 out of 10 cloud services are operated outside of the IT department. Therefore, there’s no need to feel alone in the world when it comes to… June 26, 2019 CapaSystems Blog Is Your IT Department Efficient—Enough? All companies that have respect for themselves constantly scrutinize their own organization in order to get the most and best out of it. Since the IT Department in a number of organizations represents a relatively heavy burden on the budget, it is important to pay extra… May 29, 2019 CapaSystems Blog 2 Things the IT Department Should Outsource When was the last time you had work done out of house? Outsourcing IT tasks is becoming increasingly common, and taking some of the pressure off your IT department by using external suppliers to handle things is quite all right. However, you need to consider which things to… May 8, 2019 CapaSystems Blog New White Paper Employees = The real success factor. Learn how to create the most optimal employee experience Competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees. But does your… April 30, 2019 CapaSystems Blog Are You Ready to Upgrade Your Windows 10 Platform? Or do you spot a little gray hair when you think about all the time-consuming tasks it causes for the members of the IT department? CapaSystems now adds Windows 10 in-place upgrade to the palette of consulting services. Windows 10 in-place upgrade from CapaSystems makes it… April 2, 2019 CapaSystems Blog Smartphones and Security Those days when company data were only available on the employees’ desktop are over. Today, employees are mobile, and company data are therefore scattered across units that can in fact end up all over the world. However, despite of the above, it is doubtful that anyone would… March 27, 2019 CapaSystems Blog New Customer: Welcome to TV2 Nord We welcome a yet another customer — once again it is one of the TV2 regional news stations that have chosen to join CapaSystems to automate their IT operations. TV2 Nord needed a deployment tool and the choice fell on CapaInstaller from CapaSystems. They chose to supplement… March 21, 2019 News Is Your IT System Slow? How to Move to a Higher Gear Waiting time is a big problem to many Danish companies. In fact, it is a huge problem. Waiting time costs Danish companies billions of Danish kroner each year. In step with companies becoming ever more digital, slow networks and bad hardware are the cause of an increasing… March 12, 2019 Application Packaging Do You Control Your Application Packaging Software Management is one of the IT department’s most important tasks. That’s exactly why we have developed CapaFactory, so you no longer need to worry about whether one of the IT department’s most important software management tasks is being solved optimally you have the… February 26, 2019 CapaSystems Blog New White Paper: The Trick Is Happy Users Gartner identifies user experience as one of the key areas of investment for CIOs in 2019. As digital transformation proceeds, users are getting more demanding. Do you have complaints about waiting for applications to load? Or, that the software runs slow? Are you concerned… February 20, 2019 CapaSystems Blog How Do You Help Your Workplace Be Secure? More and more companies are attacked by hackers. Your workplace already applies many measures to maintain security, but you can also contribute. This article provides you, the employee, with tips for how you can help your workplace keep hackers out. Mobile units are a… January 29, 2019 CapaSystems Blog NIRAS: DKK 300,000 Saved in Licenses For the IT department at the engineering consulting company, Niras, a comprehensive view of the company’s software is a must when managing approximately 5,000 units in seven countries. The possibility of creating such a comprehensive view was an important factor when deciding… January 15, 2019 Device Management Set the Flag Using CapaInstaller Today CapaSystems goes public with CapaInstaller 5.6 build 103. This means, that we among other things have added automation of application updates as well as the ability to place a device in “lost mode” directly in the Management Portal. Development Manager Martin… October 23, 2018 News We Welcome Adaptive Baselining Today CapaSystems releases PerformanceGuard 7.4 introducing Adaptive Baselining. Adaptive Baselining is the smarter approach in performance monitoring, where the IT department no longer needs to use time or energy to configure thresholds for each business application and… September 18, 2018 News CapaSystems: Top 1% Largest Supplier UdbudsVagten has just published the list of the 300,000 active companies, which in 2017 have been a supplier to the public sector in Denmark. You will find CapaSystems, as one of the top 1% largest suppliers, on that list. “It is the complete range of CapaSystems solutions we… June 13, 2018 CapaSystems Blog Will We Meet in Hannover? CapaSystems will this week take part in the New CEBIT — Europe’s Business Festival for Innovation and Digitization in Hannover. As a technology partner to Matrix42 we will be a part of the 133 M2 stand F58 in Hall 15 — where we will show the first integration between our… June 11, 2018 CapaSystems Blog This Is How We Do It… A good handful of PerformanceGuard customers are today visiting CapaSystems Headquarter in Taastrup. They have accepted the invitation to help prioritize some of the best topics prior to the next release of PerformanceGuard 7.5. The purpose of this event is to engage our… June 7, 2018 CapaSystems Blog Welcome to a New Business Partner CapaSystems has welcomed a new business partner — again. This time it is one of the most recognized companies for agricultural advice, and they have chosen CapaSystems to deliver CapaInstaller for 1.500+ mobile devices. When communicating with most of our potential customers,… April 11, 2018 CapaSystems Blog We Are Focusing on Troubleshooting — Are You? Focusing on troubleshooting: This morning we are getting ready for a bunch of PerformanceGuard customers. On their way to work they are visiting CapaSystems headquarter for a nice cup of coffee, a crispy croissant and of course a talk about troubleshooting, outsourcing, cloud… April 10, 2018 CapaSystems Blog Release PerformanceGuard 7.3 Patch 3: Concerned to Lose Control of Your Data? Do you have the overall overview of the utilization of all applications and IT administration? Get the control over the systems that contain critical personal data — here and now — effectively and effortlessly. PerformanceGuard releases new widget that make everything more… April 5, 2018 CapaSystems Blog Welcome to a New Collaboration and Business Partner We take care of your heavy load… That is what a new business partner expresses, with whom CapaSystems has just collaborated. In order to live up to that statement, it requires — among other things — a well-functioning Device Management Solution, and that is why they have… March 7, 2018 CapaSystems Blog Release CapaInstaller 5.6 Why not: achieve ROI faster due to lower total cost for maintenance and administration have complete control of all computers and devices CapaInstaller: Your approach to Device Management — now and in the future If you need to handle all your business computers and devices —… December 14, 2017 News PerformanceGuard — Now With Synthetic Monitoring CapaSystems is releasing version 7.3 of the monitoring tool PerformanceGuard — a release including an acquisition module PerformanceGuard AutoSteps. CapaSystems now offers end user monitoring 24/7 with this new release. The optimal IT operations department identifies the… November 21, 2017 CapaSystems Blog CapaSystems Partners With Arkil CapaSystems is proud to announce a new partnership with Arkil, one of Denmark’s leading construction and engineering companies. This agreement marks a significant step forward in Arkil’s commitment to optimizing its IT operations and enhancing the quality of support provided… October 11, 2017 News Release CapaInstaller 5.5 — Let Users Manage Their Own Devices Why not make it easier with Self-Service / Enterprise App Store? Today’s businesses expect that employees can accomplish their work-related tasks on mobile devices as well as on traditional computers — the next step is the Self-Service/Enterprise App Store. The latest version… September 22, 2017 News Take Notice of These Three Outsourcing Trends Outsourcing trends: Take notice of these three outsourcing trends. Outsourcing is no longer about saving money. Today companies are looking for strong strategic partnerships — Computerworld comes with three of the most important topics if you are considering outsourcing parts… September 11, 2017 News IOT Is Not a New Thing — It Has Been the Reality for a Long Time IOT is not a new thing — it has been the technological reality for a long time We have talked and documented a lot about the internet of things for many years now — that’s why we can’t consider it as something that is “on its way” like an another future technology. [IOT]… August 31, 2017 News It Manager: Do You Follow the Trend and Change Your Job Often? Do you follow the trend for the IT Managers and change your job often? A new survey reveals that almost every fourth Danish IT manager has changed a job in the past year. Read more in Computerworld (in Danish) [CIO SURVEY] Danish IT managers change jobs very often 4.498 IT… August 28, 2017 News Disruption: Are You a Good IT Manager? Disruption: Are you a good IT manager? We all are experiencing some kind of disruption. The fear of being overtaken by a competitor can cause sleepless nights to many businessmen due to the lack of knowledge of its existence. If you want to succeed, here are three things you… August 24, 2017 News Personal Data Regulations: Have You Read the Guidance? Have you read through the guidance of the new Personal data regulations? The Ministry of Justice, the Data Inspectorate and the Digitalization Board are finally ready with the long awaited great guidance on how the forthcoming EU Personal Data Regulation is to be interpreted… August 21, 2017 News Are You Well Prepared for Microsoft’s Huge Updates Twice a Year? Are you well prepared for Microsoft’s huge updates twice a year? According to Computerworld (n Danish), September and March will be the “big update months” for Microsoft users who use Windows 10 and Office applications. This, of course, makes it easier for system… June 28, 2017 News Ready to Top-Tune Your IT Organization? Several Danish IT organizations are in the process of redefining themselves and the way they work with IT. Especially 5 things are crucial to whether it will be a success. Read more in Computerworld (in Danish): [EFFICIENCY] You need both skills and strategic considerations… June 21, 2017 News Low Prices Makes Outsourcing Even More Interesting — But Are You Ready? According to Computerworld (in Danish), the price of an average outsourcing has fallen dramatically over the last few years — and it looks as though as the prices will continue to decline over the next five years. But are you ready for outsourcing and know if you get what you… May 11, 2017 News PerformanceGuard 7.0: Transform Your Service Desk Now your Service Desk will solve problems before end users complain. Introducing the PerformanceGuard 7.0 release. Being proactive and knowing exactly when to escalate an issue is key to running efficient and profitable IT operations. That’s why we introduce PerformanceGuard… November 10, 2016 News Release: CapaInstaller 5.3 With Support for iOS 10 Danish software company CapaSystems today release a new build version of the deployment tool CapaInstaller. CapaInstaller 5.3 build 103 is primarily aimed at supporting Apple’s upcoming iOS 10. The CapaSystems development team have made the changes required in order for… August 26, 2016 --- # Overview: Updated Product Names in CapaOne URL: https://capasystems.com/overview-updated-product-names-in-capaone/ Description: Functionality, configuration, and the way you work in the platform remain unchanged As part of the CapaOne relaunch and a broader internationalisation, we have updated and simplified the product names across the platform. The purpose is to create a more consistent, clear, and… Published: 2026-01-15 ← All news CapaOne Overview: Updated Product Names in CapaOne Functionality, configuration, and the way you work in the platform remain unchanged As part of the CapaOne relaunch and a broader internationalisation, we have updated and simplified the product names across the platform. The purpose is to create a more consistent, clear, and… By CapaSystems · January 15, 2026 Functionality, configuration, and the way you work in the platform remain unchanged As part of the CapaOne relaunch and a broader internationalisation, we have updated and simplified the product names across the platform. The purpose is to create a more consistent, clear, and internationally recognisable structure. Functionality, configuration, and the way you work in the platform remain unchanged. This overview is designed to give you a clear reference to what is called what — before and now. What Do the Name Changes Mean for You? In short: Your existing solutions continue as before Your data, integrations, and workflows are unchanged There are no changes to licensing or operations The name changes are about clarity — not new functionality Overview of Previous and Updated Product Names Previous name New name Short description CapaOne Updater / CapaOne CustomApps CapaOne Application Manager Automates packaging, deployment, and updates for Store and Business applications. CapaOne Drivers CapaOne Driver Manager Delivers automated, model-aware driver updates to ensure stable and vendor-supported operation. CapaOne MDM CapaOne Mobile Manager Unifies enrollment, configuration, compliance, and app delivery across platforms. — CapaOne Experience Monitor Provides real-time insight into endpoint reliability and performance. CapaOne Security CapaOne Security Monitor Provides visibility into configuration drift and vulnerability signals across endpoints. CapaOne AdminOnDemand CapaOne Privilege Manager Enables policy-based privilege elevation without standing local administrator rights. Why Are We Updating the Product Names Now? CapaOne has evolved from individual cloud services into a unified, cloud-based SaaS platform that complements Microsoft Intune and is used across countries and organizations. As the platform scales internationally, a clearer and more consistent product structure is required. The updated product names are therefore a natural step in the continued evolution of CapaOne. Questions? If you are unsure how a new product name relates to what you use today, you are always welcome to contact us . We are happy to help clarify how the products map to your current setup. Get a quote → ← All news --- # New Course: PowerShell in Practice URL: https://capasystems.com/new-course-powershell-in-practice/ Description: PowerShell in Practice — Efficient Packaging with CapaInstaller and CapaOne: VBScript has had its glory days — now PowerShell is taking over. Secure your spot today. At CapaSystems, many customers are ready to take the next step toward a more modern, flexible, and efficient… Published: 2025-11-04 ← All news CapaSystems Blog New Course: PowerShell in Practice PowerShell in Practice — Efficient Packaging with CapaInstaller and CapaOne: VBScript has had its glory days — now PowerShell is taking over. Secure your spot today. At CapaSystems, many customers are ready to take the next step toward a more modern, flexible, and efficient… By CapaSystems · November 4, 2025 PowerShell in Practice — Efficient Packaging with CapaInstaller and CapaOne: VBScript has had its glory days — now PowerShell is taking over. Secure your spot today. At CapaSystems, many customers are ready to take the next step toward a more modern, flexible, and efficient approach to software packaging. That’s why we’re launching a brand-new course — PowerShell in Practice — Efficient Packaging with CapaInstaller and CapaOne — designed to give you the practical skills needed to work with CustomApps and PowerPacks. Our PowerShell Scripting Library is the foundation of this evolution. It provides a unique syntax for creating packages with built-in logging, structure, and stability — and it’s often where many begin their PowerShell journey. As you may already know, VBScript is nearing retirement. It has served us faithfully for many years — but the future is written in PowerShell. Why Join? Learn how to use PowerShell effectively for packaging and automation in CapaInstaller Gain insight into CapaSystems’ proprietary PowerShell Scripting Library — unique to our platform Get hands-on experience with CapaOne CustomsApps, PowerPack, CapaInstaller SDK and PSAppDeployToolkit Learn directly from the experts who built the technology — and know precisely how to make the most of it Option to join an additional workshop day where you apply what you’ve learned to your own packages First Course in December — Registration Now Open The first PowerShell in Practice course will take place from December 1 to 3, 2025, and registration is now open. Seats are limited, so we recommend signing up early. Duration: 3 days Language: Danish Target audience: Technicians, system administrators, and others working with software packaging Registration: events@capasystems.com From VBScript to PowerShell — A Natural Evolution For years, CapaSystems has trained technicians in VBScript and our own scripting library. Now we’re taking the next step — with PowerShell as the tool, a modern architecture, and far greater flexibility. 👉 Ready to move beyond VBScript and step into the PowerShell era? Learn more about the course and sign up here: PowerShell in Practice — Efficient Packaging with CapaInstaller and CapaOne Get a quote → ← All news --- # Business Continuity Starts With Endpoints URL: https://capasystems.com/business-continuity-starts-with-endpoints/ Description: Business continuity: Your IT operations are only as strong as your endpoints — that’s why preparedness must begin there Most IT strategies proactively cover backup, restore, and crisis management. Yet many overlook one critical area: endpoints. You and your colleagues rely on… Published: 2025-06-11 ← All news CapaSystems Blog Business Continuity Starts With Endpoints Business continuity: Your IT operations are only as strong as your endpoints — that’s why preparedness must begin there Most IT strategies proactively cover backup, restore, and crisis management. Yet many overlook one critical area: endpoints. You and your colleagues rely on… By CapaSystems · June 11, 2025 Business continuity: Your IT operations are only as strong as your endpoints — that’s why preparedness must begin there Most IT strategies proactively cover backup, restore, and crisis management. Yet many overlook one critical area: endpoints. You and your colleagues rely on these devices daily — and they’re usually the first to go down during attacks, outages, or network failures. Business Continuity Begins With Endpoints Business continuity depends heavily on your endpoints. Business-critical processes require that you can access your devices and keep working—no matter what happens in the background. Work grinds to a halt without access to systems, files, and applications. That’s why endpoints must be the first line of defense. If you can restore, configure, and manage devices — even without internet access — you have a solid foundation that ensures resilience across your entire organization. Three common threats to endpoint availability: Cyberattacks: Ransomware encrypts devices and blocks access to critical systems Network outages: Temporarily restrict access to cloud and VPN services Deployment errors: Failed updates or software installations that cause downtime Traditional Solutions Aren’t Enough Many cloud-based endpoint management solutions require constant internet connectivity. If the network goes down, you lose access to restore and control functions. This can result in hours—or days—of delay and make it difficult to meet compliance requirements. CapaInstaller delivers full functionality — even without an internet connection. That means: You can restore and configure devices locally You can install software and operating systems via local media You maintain control — even during incidents The solution supports NIS2 security, control, and documentation requirements, ensuring that you can respond quickly, efficiently, and independently. Conclusion Business continuity doesn’t start in the cloud—it starts at the desk. With an endpoint management solution that supports endpoint continuity and works offline, you create robust, responsive, and well-documented preparedness. CapaInstaller makes it possible. Get an overview of your options See the benefits of CapaInstaller Read more: That’s why disaster recovery should be on your mind Why more companies choose a Danish-developed endpoint solution That’s why your solution should work offline Get a quote → ← All news --- # Why Endpoint Management Should Not Depend on Internet Connectivity URL: https://capasystems.com/why-endpoint-management-should-not-depend-on-internet-connectivity/ Description: Offline endpoint management: When the connection fails, your solution shouldn’t go down with it It is a fundamental assumption in many modern IT systems that internet access is always available. But the reality is that network connectivity isn’t always a given — and in some… Published: 2025-06-11 ← All news CapaSystems Blog Why Endpoint Management Should Not Depend on Internet Connectivity Offline endpoint management: When the connection fails, your solution shouldn’t go down with it It is a fundamental assumption in many modern IT systems that internet access is always available. But the reality is that network connectivity isn’t always a given — and in some… By CapaSystems · June 11, 2025 Offline endpoint management: When the connection fails, your solution shouldn’t go down with it It is a fundamental assumption in many modern IT systems that internet access is always available. But the reality is that network connectivity isn’t always a given — and in some cases, it’s deliberately avoided. For companies with high demands for security, stability, and preparedness, this raises an important question: How do we secure our endpoints if we lose connectivity — and have no access to the cloud? The answer is offline endpoint management. Why Is Internet Dependency a Problem? Most cloud-based endpoint management solutions require an active internet connection to install software, update policies, and respond to threats. It creates three risks: Operational disruption during network failures: If the connection fails, you temporarily lose the ability to manage devices No restore option during cyberattacks: Many ransomware scenarios involve compromised network and cloud access Compliance issues: NIS2 and other standards require documented access and local control — which the cloud doesn’t always meet. The Advantage of Offline Operation A platform like CapaInstaller can function entirely without the internet: You can install operating systems (bare-metal) and software packages locally You can restore and maintain devices during network outages or attacks You retain full access to the system without reliance on the cloud or VPN Offline functionality provides absolute business continuity — not just a theoretical security plan. Relevant Scenarios Production or infrastructure in remote or closed networks Public institutions with air-gapped requirements Emergency preparedness and critical sectors that must be able to restore operations regardless of internet status Conclusion Internet connectivity is convenient — but not guaranteed. If your operations and compliance depend on the cloud, it’s time to reconsider your architecture. An offline-capable endpoint management solution is not just a technical choice. It is a strategic decision about control, resilience, and business security. Get an overview of your options Dive into CapaInstaller Read more: That’s why disaster recovery should be on your mind Why more companies choose a Danish-developed endpoint solution Business continuity starts with endpoints — are you ready? Get a quote → ← All news --- # Do You Have a Disaster Recovery Plan? URL: https://capasystems.com/do-your-endpoints-have-a-disaster-recovery-plan-in-place/ Description: Disaster recovery plan: Get a solution that works in practice — CapaInstaller has already helped companies recover after severe attacks Most large companies have a disaster recovery plan in place. However, many have not considered that disasters often begin with the… Published: 2025-06-11 ← All news CapaSystems Blog Do You Have a Disaster Recovery Plan? Disaster recovery plan: Get a solution that works in practice — CapaInstaller has already helped companies recover after severe attacks Most large companies have a disaster recovery plan in place. However, many have not considered that disasters often begin with the… By CapaSystems · June 11, 2025 Disaster recovery plan: Get a solution that works in practice — CapaInstaller has already helped companies recover after severe attacks Most large companies have a disaster recovery plan in place. However, many have not considered that disasters often begin with the employees’ devices. When cyberattacks, network outages, or system failures disrupt the infrastructure, it’s the endpoints — computers, laptops, and mobile devices — that first lose connection. And without access to systems, applications, and data, work grinds to a halt. Why Start DR at Endpoints? Because that’s where the work happens, even the best backup solution is useless if users can’t access their equipment. Employees must be able to restore and continue working — even if the connection to the cloud or network is lost. Three common threats to your endpoints: Ransomware encrypts local files and blocks access Network outages shut down cloud-based systems Failed deployments cause downtime and lost productivity Offline Endpoint Management = Robust Preparedness CapaInstaller is designed to work — even without an internet connection. You can: • Restore operating systems and applications locally • Deploy software in closed environments • Maintain control and documentation — without network access DR is not just about backup — it’s about access and the ability to act. A disaster recovery plan that doesn’t include your endpoints is incomplete. With an offline-capable solution, work can continue — even in the event of a disaster. It Works in Practice CapaSystems has used CapaInstaller to help companies recover when everything else was down. In real-world situations, ransomware attacks or network collapses left customers without access, as their existing cloud-based solutions required internet connectivity. With CapaInstaller, however, devices could be entirely reinstalled from scratch (bare metal) — without using the internet or cloud. As a result, customers could quickly resume operations and avoid critical delays. Conclusion DR is not just about backup — it’s about access and the ability to act. A disaster recovery plan that doesn’t include your endpoints is incomplete. With an offline-capable solution like CapaInstaller, you ensure that work can continue — even in the event of a disaster. Want to see how it works in practice? Get an overview of your options Dive into CapaInstaller Read more: Why more companies choose a Danish-developed endpoint solution Business continuity starts with endpoints — are you ready? That’s why your solution should work offline Get a quote → ← All news --- # Why More Are Choosing a Danish-Developed Endpoint Solution URL: https://capasystems.com/why-more-are-choosing-a-danish-developed-endpoint-solution/ Description: More companies are choosing Danish-developed endpoint management to achieve data sovereignty, ensure NIS2 compliance — and avoid the risks of foreign legislation. At a time when cybersecurity, data control, and compliance are more critical than ever, many Danish companies… Published: 2025-06-06 ← All news CapaSystems Blog Why More Are Choosing a Danish-Developed Endpoint Solution More companies are choosing Danish-developed endpoint management to achieve data sovereignty, ensure NIS2 compliance — and avoid the risks of foreign legislation. At a time when cybersecurity, data control, and compliance are more critical than ever, many Danish companies… By CapaSystems · June 6, 2025 More companies are choosing Danish-developed endpoint management to achieve data sovereignty, ensure NIS2 compliance — and avoid the risks of foreign legislation. At a time when cybersecurity, data control, and compliance are more critical than ever, many Danish companies are turning to local alternatives for their IT solutions. This also applies to Danish-developed endpoint management, where products like CapaInstaller are gaining ground—not just due to functionality but also due to origin. Why Is Danish Origin Relevant? It isn’t about nationalism — it’s about risk management, transparency, and data sovereignty. A Danish-developed solution is subject to European legislation and is not covered by acts such as the U.S. CLOUD Act, which gives U.S. authorities access to data owned by American companies — regardless of where in the world that data is stored. With a Danish-developed platform like CapaInstaller in endpoint management, you ensure: Compliance with GDPR and NIS2 without compromise No foreign legal access to locally or cloud-stored data Proximity to development and support, enabling greater adaptability and faster response times Business-Critical Control For organizations with high demands for documentation, preparedness, and stable operations—such as energy, utilities, the public sector, and industry—it is crucial to know who develops, owns, and has access to the systems controlling company devices. Danish-developed systems provide this transparency. What matters isn’t where the software is hosted but who controls the code and access structures. A Matter of Trust and Predictability The increasing focus on geopolitics and reliance on foreign cloud providers have made many companies more aware of their IT supply chain. A locally developed solution reduces risk assessment complexity and increases predictability in support and development collaboration. Conclusion Choosing a Danish-developed endpoint management solution like CapaInstaller is not just a technical decision. It’s about control, compliance, and minimizing risk. More are choosing the straightforward path in a complex and interconnected world: a stable, transparent, and local solution with full functionality — and without legal uncertainty. Get an overview of your options See the benefits of CapaInstaller Read more: That’s why disaster recovery should be on your mind Business continuity starts with endpoints — are you ready? That’s why your solution should work offline Get a quote → ← All news --- # New Version. New Power. Same Overview. URL: https://capasystems.com/new-version-new-power-same-overview/ Description: Efficient Endpoint Management with CapaInstaller and CustomApps for CapaInstaller Complex scripts, unstable installations, and growing compliance demands are daily challenges for IT departments in Denmark. That’s why the latest release of CapaInstaller 6.7.100 — and the… Published: 2025-05-07 ← All news Application Packaging New Version. New Power. Same Overview. Efficient Endpoint Management with CapaInstaller and CustomApps for CapaInstaller Complex scripts, unstable installations, and growing compliance demands are daily challenges for IT departments in Denmark. That’s why the latest release of CapaInstaller 6.7.100 — and the… By CapaSystems · May 7, 2025 Efficient Endpoint Management with CapaInstaller and CustomApps for CapaInstaller Complex scripts, unstable installations, and growing compliance demands are daily challenges for IT departments in Denmark. That’s why the latest release of CapaInstaller 6.7.100 — and the expansion of CustomApps — delivers solutions that simplify endpoint administration, enhance security, and ensure compliance in practice. The result? You save time, reduce errors, and focus on what truly creates value. What’s New in CapaInstaller 6.7.100 — Built for Modern IT Operations CapaInstaller 6.7.100 is more than a technical update. It addresses real-world challenges and helps IT departments work smarter and more reliably. → Improved signing of installation files Executable files (.exe, .msi, .dll) are now signed with enhanced security, minimizing the risk of being blocked by antivirus software. Benefit: A more robust and compliant infrastructure that supports documentation and secure operations. → Support for .NET 8 runtime .NET 6 support is ending — and .NET 8 is the new standard. CapaInstaller 6.7.100 keeps you up to date. Benefit: Less technical debt and an easier platform to maintain and build on. → Fix for BIOS/HTTPS in OSD A new fix ensures stable OS deployments, even when BIOS time is incorrect. Benefit: Saves your time on troubleshooting and ensures consistent installations. → Updated CapaOne Agent The agent only installs if it is properly configured. Benefit: Avoids inactive (“dead”) installations and gives you immediate visibility into valid, active endpoints. Note: Remember to install .NET Desktop Runtime 8.0.0 before upgrading. Read the full release notes CustomApps — Effortless Application Deployment Without Code Endpoint management and application deployment should be simple, efficient, and accessible to the whole team — not dependent on a single scripting expert. That’s why we developed CustomApps for CapaInstaller, a modern endpoint management tool that simplifies workflows, saves time and resources, and enables more efficient daily operations without compromising control or security. → Intuitive GUI With CustomApps, you can create and manage application packages without writing a single line of code. Benefit: You free up time and resources as more team members can quickly handle deployments without scripting skills. → PowerShell instead of VBScript Microsoft is phasing out VBScript, and we’ve built CustomApps on PowerShell, making it ready for the future. Benefit: A solution that requires less maintenance and fewer specialist resources. → No scripting expertise needed — less complexity, more flexibility Packages are structured consistently, documentation is clear, and no specialist knowledge is required. Benefit: You reduce onboarding time and eliminate reliance on key individuals. Experience the benefits of CustomApps — book your demo today Is Your Setup as Secure as You Think? A security check is an effective way to assess your current configuration — and uncover potential vulnerabilities or operational risks. We offer a thorough review with concrete recommendations to help you strengthen both security and compliance. Is your setup secure? Get your answer here Why Others Choose CapaSystems Danish-developed solution — tailored to your everyday reality Local support and consulting — we speak your language 25+ years of experience in intelligent endpoint management At CapaSystems, we combine software, expert consulting, and over 30 years of experience in intelligent endpoint management — and we’re with you every step of the way as you simplify your daily IT operations. We’re close to your reality. The choice is yours. Get a quote → ← All news --- # Let Our Specialists Enhance CapaInstaller Security URL: https://capasystems.com/let-our-specialists-enhance-capainstaller-security/ Description: In connection with the release of CapaInstaller 6.7.100, we are presenting an exclusive offer to our CapaInstaller users aimed at improving security in and around your operating environment. With the latest version, 6.7.100 of CapaInstaller, we are introducing several… Published: 2025-05-07 ← All news CapaSystems Blog Let Our Specialists Enhance CapaInstaller Security In connection with the release of CapaInstaller 6.7.100, we are presenting an exclusive offer to our CapaInstaller users aimed at improving security in and around your operating environment. With the latest version, 6.7.100 of CapaInstaller, we are introducing several… By CapaSystems · May 7, 2025 In connection with the release of CapaInstaller 6.7.100, we are presenting an exclusive offer to our CapaInstaller users aimed at improving security in and around your operating environment. With the latest version, 6.7.100 of CapaInstaller, we are introducing several enhancements designed to help you manage your endpoints even more securely and efficiently. The offer includes a personal consultant who will visit your company to update your CapaInstaller to the latest version. But it doesn’t stop there. Our consultant will also review your existing settings and identify best practice methods relevant to the deployment of Windows computers. Here’s what you can expect: 1.Update to CapaInstaller 6.7: We’ll ensure you have the latest version of CapaInstaller installed, giving you access to the latest security enhancements and features. 2. Security Settings Review: Our consultant will carefully review your existing security settings and identify areas for improvement. 3. Identification of Best Practice Methods: We will identify best practice methods in close collaboration with you so that you can manage and install your Windows computers in the most secure way possible. 4. Report with Recommendations: After the review, we will prepare a detailed report with all our recommendations for improving your IT security. We will review these items with you so that you have a clear understanding of what needs to be done. In addition, the CapaSystems consultant will also conduct a thorough review of your server versions and SQL versions to ensure that they are up-to-date and compliant with the latest security standards. A good investment This security review costs 12,750 Danish kroner. It is an investment that will help protect your company’s critical data and systems from potential threats. Why is it essential to enhance CapaInstaller and your operating environment security? Security issues are one of the most pressing challenges facing businesses today. With threats constantly evolving, it is crucial to have a robust security foundation in place to protect your data and systems from potential attacks and data breaches. By having our specialists review your systems, you can be sure that you have the necessary security measures in place to withstand threats. Take the first step toward strengthening your security today by accepting this exclusive offer. Contact us to schedule a visit from our consultant team, and let’s work together to ensure that your CapaInstaller environment is in top security shape. Please contact me Get a quote → ← All news --- # CapaOne CustomApps Is Now Live URL: https://capasystems.com/capaone-customapps-application-deployment/ Description: Tested, Approved, and Ready for Your IT Operations After extensive development and thorough beta testing, CapaOne CustomApps is now officially launched. A powerful, user-friendly, and innovative solution that makes application deployment faster, simpler, and more reliable.… Published: 2025-03-04 ← All news CapaSystems Blog CapaOne CustomApps Is Now Live Tested, Approved, and Ready for Your IT Operations After extensive development and thorough beta testing, CapaOne CustomApps is now officially launched. A powerful, user-friendly, and innovative solution that makes application deployment faster, simpler, and more reliable.… By CapaSystems · March 4, 2025 Tested, Approved, and Ready for Your IT Operations After extensive development and thorough beta testing, CapaOne CustomApps is now officially launched. A powerful, user-friendly, and innovative solution that makes application deployment faster, simpler, and more reliable. What sets CapaOne CustomApps apart is its graphical drag-and-drop editor, a feature not found in other solutions. This intuitive functionality allows you to build and deploy applications quickly and flexibly without coding. Several companies have already tested the solution during the beta phase, and the results speak for themselves: “ CapaOne CustomApps has revolutionized application deployment, making it faster, more intuitive, and easier than ever. In just 30 seconds, we built and deployed our first custom script package. The ability to edit and redeploy packages is a game-changer, and the flexibility provided by PowerBricks and drag-and-drop functionality significantly streamline application packaging. As an Intune add-on, CapaOne CustomApps is an outstanding solution that optimizes deployment and eliminates unnecessary complexity. ” — Lars Olsen, Senior Desktop Manager, Leman Simpler, Faster, and More Flexible Application Deployment 👉 Build and deploy applications in under 5 minutes — no coding required 👉 Drag-and-drop functionality makes it easy to build and customize applications without technical expertise 👉 Automate application deployment with intelligent workflows 👉 Cloud-based and scalable — requires no on-premises servers With CapaOne CustomApps, your IT department gains complete control while reducing complexity. The solution frees up resources, optimizes operations, and ensures a standardized application deployment — every time. Get Started Today — Free Trial or Personalized Demo Want to experience how fast and easy application deployment can be? Start your free trial today and see how CapaOne CustomApps can optimize your IT operations from day one. Try for Free Now — No Commitment Or book a quick 1:1 demo in under 30 minutes, during which we’ll show you how to streamline application deployment—fully tailored to your business needs. Book a Demo — Get Insights in 30 Minutes We look forward to showing you how easy it can be to gain complete control over your application deployment! Get a quote → ← All news --- # Efficient Software Deployment Without Hidden Costs URL: https://capasystems.com/it-without-complexity-efficient-software-deployment-without-hidden-costs/ Description: Efficient Software Deployment: Many IT solutions are too expensive, too complex, and filled with rarely used features. At the same time, compliance, security, and efficiency requirements continue to grow, increasing pressure on IT departments What if you could simplify… Published: 2025-03-04 ← All news CapaSystems Blog Efficient Software Deployment Without Hidden Costs Efficient Software Deployment: Many IT solutions are too expensive, too complex, and filled with rarely used features. At the same time, compliance, security, and efficiency requirements continue to grow, increasing pressure on IT departments What if you could simplify… By CapaSystems · March 4, 2025 Efficient Software Deployment: Many IT solutions are too expensive, too complex, and filled with rarely used features. At the same time, compliance, security, and efficiency requirements continue to grow, increasing pressure on IT departments What if you could simplify software deployment, reduce reliance on costly consultants, and ensure employees become productive faster? With CapaOne CustomApps, you get a solution that ensures simplicity, efficiency, and control — without unnecessary complexity. Employees Up and Running in Under an Hour Long training sessions and complex systems can slow down productivity. With CapaOne CustomApps, your employees can get started in less than an hour. No heavy implementation processes — easy to get started Intuitive interface with no coding required — anyone can use it Simplified application management — less time wasted on technical detail Result: Faster onboarding, increased productivity, and fewer internal IT bottlenecks. Effortless Compliance — Save Time and Minimize Risk Compliance requirements don’t have to be a burden. CapaOne CustomApps provides full traceability and logging of all changes, making compliance documentation easy. By combining it with CapaOne Updater, your IT department gains access to a comprehensive library of pre-packaged applications, ensuring that all systems remain updated and compliant with security standards. Automatic logging of all changes — full transparency Ensures consistent software installation — no version confusion Reduces the risk of security breaches — continuously updated applications “We needed to deploy software and scripts to not on-prem devices. We also wanted to allow more superusers to deploy software and scripts without requiring access to our existing console. Additionally, we sought a simpler way to develop application packages, and CapaOne CustomApps has met all of these needs. The solution is extremely stable and delivers exactly what we need.” — Finnmark Fylkeskommune Result: Less administrative burden, fewer errors, and greater IT security. Eliminate Costly External Consultants Many IT solutions require external specialists for setup, customization, and maintenance. CapaOne CustomApps eliminates that need. User-friendly and intuitive — can be managed internally No need for external experts — cost savings for your business Minimal maintenance — no hidden operational costs Result: The IT department can manage software deployment independently, reducing reliance on expensive external resources. Reduce Dependence on Specialized IT Skills IT departments are under pressure, and recruiting specialized staff is becoming increasingly difficult. CapaOne CustomApps requires no technical coding skills, making building the right IT team easier. Application management without coding — no specialists needed Create, customize, and deploy software in just a few clicks IT staff can focus on strategic tasks — not day-to-day operations “CapaOne CustomApps has made application deployment faster, simpler, and more intuitive than anything I’ve seen before. In just 30 seconds, we created and deployed our first custom script package. The ability to edit and redeploy packages is a game-changer, and the flexibility of PowerBricks and drag-and-drop functionality makes application package development significantly smoother. As an add-on to Intune, CapaOne CustomApps is a brilliant solution that optimizes deployment and removes unnecessary complexity.” — Leman Result: The IT department becomes more flexible, less vulnerable, and more efficient. Make IT Operations Simpler, More Efficient, and More Cost-Effective CapaOne CustomApps makes software deployment easier, faster, and more cost-efficient. Whether your company wants to reduce reliance on external consultants, simplify compliance, or make IT operations more flexible, CapaOne CustomApps is the solution. Begin Your Free Trial Book a Demo Get a quote → ← All news --- # Automate Your Application Deployment URL: https://capasystems.com/eliminate-manual-challenges-automate-your-application-deployment/ Description: Automate Application Deployment: Creating and deploying applications is time-consuming and sometimes error-prone for many IT administrators. When every installation requires manual steps, scripts, or package building, IT teams often spend more time troubleshooting and… Published: 2025-03-04 ← All news CapaSystems Blog Automate Your Application Deployment Automate Application Deployment: Creating and deploying applications is time-consuming and sometimes error-prone for many IT administrators. When every installation requires manual steps, scripts, or package building, IT teams often spend more time troubleshooting and… By CapaSystems · March 4, 2025 Automate Application Deployment: Creating and deploying applications is time-consuming and sometimes error-prone for many IT administrators. When every installation requires manual steps, scripts, or package building, IT teams often spend more time troubleshooting and supporting users than optimizing IT operations But what if you could significantly reduce effort and ensure that all applications are installed quickly, correctly, and without manual intervention? With CapaOne CustomApps, you can create, customize, and deploy applications at lightning speed — without coding. The solution stands out with its unique drag-and-drop editor, making it easy to design and manage application packages without complex scripting. Whether you already use a UEM solution or not, CapaOne CustomApps simplifies application management. It works as a standalone platform but can also work with existing deployment solutions — without expensive or time-consuming integrations. The Biggest Challenges of Traditional Application Deployment Time-Consuming Processes Whenever an application needs to be installed or updated, it requires manual clicks, adjustments, and testing. Even a small change can take hours, especially in extensive IT environments. Errors and Inconsistencies Inconsistent installations create problems. The wrong version, missing configurations, or incomplete installations can lead to errors that end users only notice later. Lack of Visibility and Logging Ensuring all devices have the correct applications in the right version can be challenging without a centralized system to monitor deployments. CapaOne CustomApps fully logs all changes, ensuring greater transparency and compliance. Increased Support Requests Manual installations often lead to installation errors, generating more IT support tickets. Faulty installations create additional work for IT support and frustrate employees who cannot work efficiently. The Solution? A Fast and Intuitive Way to Create and Deploy Applications. How CapaOne CustomApps Transforms IT Administration Edit and Redeploy Applications Easily: Traditional solutions require rebuilding packages from scratch for minor changes. With CapaOne CustomApps, IT teams can easily edit and redeploy packages, making maintenance far more flexible and less time-consuming. Unique Drag-and-Drop Editor: CapaOne CustomApps is the only solution on the market with a visual editor that allows IT administrators to drag in functions, customize installations, and deploy them — without writing a single line of code. Standalone Solution — Works with Your Existing Systems: CapaOne CustomApps works independently but can also be used alongside existing UEM solutions. The solution can be added as an extra layer, making software management faster and simpler. Cloud-Based Flexibility : Since CapaOne CustomApps is 100% cloud-based, no on-premises servers or heavy integrations are required. IT teams can manage application deployment from anywhere, ensuring all devices have the latest software 30 Seconds to Deployment — A Beta User’s Experience Even with an existing UEM solution, the process can still be improved — making it more transparent and fully logged and enabling easy redeployment of packages without complex adjustments or costly integrations. Several companies have tested CapaOne CustomApps in the beta period and experienced significant improvements. “CapaOne CustomApps has made application deployment faster, simpler, and more intuitive than anything I’ve seen before. In just 30 seconds, we created and deployed our first custom script package. The ability to edit and redeploy packages is a game-changer, and the flexibility of PowerBricks and drag-and-drop functionality makes application package development far more streamlined. As an add-on to Intune, CapaOne CustomApps is a brilliant solution that optimizes deployment and removes unnecessary complexity.” — Leman Beta Testers Highlighted: Creating a custom script package took only 30 seconds Deployment happened with a few clicks — without errors or delays Redeploying packages effortlessly PowerBricks and drag-and-drop enabled a faster, more flexible workflow Software installations were streamlined, giving IT complete control Even with an existing UEM solution, CapaOne CustomApps provided a more straightforward, flexible, and fully logged solution — saving time and reducing errors. Increase Efficiency Even Further With CapaOne Updater When CapaOne Updater is used with CustomApps, IT teams gain access to a comprehensive library of pre-packaged applications that can be deployed with just a few clicks. Faster application creation and deployment — no need to build packages from scratch Less manual work — updates happen automatically, without IT having to follow up More secure IT environment — continuously updated applications minimize security risks Get Started With Seamless Application Creation and Deployment Are you ready to eliminate time-consuming installations and error-prone processes? Try CapaOne CustomApps for free and experience how easy it is to create and deploy applications — no matter your setup. Begin Your Free Trial Book a Demo Get a quote → ← All news --- # Compliance: Much More Than Documentation URL: https://capasystems.com/compliance-much-more-than-documentation/ Description: How often do you ask yourself the question: Where are we most vulnerable? How often do you, as the person responsible for ensuring the company’s IT operations run smoothly, sit and ask yourself: “Where are we most vulnerable?” Because when you’re the one holding the… Published: 2024-11-08 ← All news CapaSystems Blog Compliance: Much More Than Documentation How often do you ask yourself the question: Where are we most vulnerable? How often do you, as the person responsible for ensuring the company’s IT operations run smoothly, sit and ask yourself: “Where are we most vulnerable?” Because when you’re the one holding the… By CapaSystems · November 8, 2024 How often do you ask yourself the question: Where are we most vulnerable? How often do you, as the person responsible for ensuring the company’s IT operations run smoothly, sit and ask yourself: “Where are we most vulnerable?” Because when you’re the one holding the responsibility for the organization’s IT security, compliance can quickly feel like just another task — a checklist to be completed to satisfy authorities. But you know better. Compliance is about much more than meeting the requirements on paper. It’s mainly about securing systems and processes to protect your organization and customer’s data from real threats. As the one staying on top of things, you know security must be a priority, but at the same time, you feel the pressure from compliance demands. How do you prioritize both without wasting valuable resources on formalities? Keep the Gaps Closed in Practice Several critical areas require your constant attention. For example, access control (Privileged Access Management) is something you can never take too lightly. Only the right people should have access to critical systems requiring constant monitoring. Additionally, driver updates and third-party software updates are essential areas you need to control. Missing updates can allow cybercriminals who exploit outdated software to break into your systems. You know it’s not enough to keep them closed on paper—they must be kept closed in practice. Moreover, automating security processes is a top priority for you. With the many demands and limited time, efficient automation is your best ally. It helps you identify threats in real time and continuously monitor the company’s security status. Automation also gives you the overview you need, helping you identify and close security gaps before they become real problems. Compliance in Focus — From Paper to Practice You’ve probably felt frustrated over how time and resources are often spent on documenting compliance instead of focusing on security. You end up ensuring everything appears compliant instead of securing it. This is where many resources are lost on formalities and administration while vulnerabilities remain open. Of course, documentation is an inevitable part of the compliance process. But there must be a better way to manage it. This is where you need to find the right solutions — ones that allow you to achieve both: fulfilling documentation requirements while strengthening system security. By implementing automated tools, you can run documentation in the background, allowing you to focus on the tasks that truly make a difference — namely, protecting the organization against real threats. Hold On to the True Value The essence of compliance is not just to follow the rules. The actual value lies in ensuring that your organization is protected against current and future threats. Resources should be prioritized on closing security gaps, not just on filling out documents. If you focus solely on meeting the requirements to tick the boxes in documents, you risk overlooking real security threats. Intruders can still find their way into your systems if the gaps aren’t properly closed. This is the actual value of compliance: a proactive approach to security. Therefore, you should ask yourself the most crucial question: “Where are we most vulnerable?” When you start closing the fundamental security gaps and strengthening systems, you’re protecting your business not only on paper but also in practice. So, the next time compliance is discussed, remember that the goal isn’t just to comply with the rules. Your goal is to ensure that your systems and data are protected from those who shouldn’t have access. You need to close the gaps and protect the organization—that’s the true value of compliance. Get a free trial and be sure to live up to the compliance demands #Compliance #Security #DataProtection #CloseTheGaps #CyberSecurity #SoftwareUpdate #AccessControl #Automation #Monitoring #ResourcePrioritization #Documentation Top IT Compliance Threats Get a quote → ← All news --- # Big Congratulations to Mikkel Knop URL: https://capasystems.com/big-congratulations-to-mikkel-knop/ Description: Mikkel Knop has been promoted to Technical Support Team Lead! At CapaSystems, we always seek talented individuals who can make a real difference for our customers and team. So, it’s a great pleasure to announce that Mikkel Knop, a core part of CapaSystems throughout the last… Published: 2024-11-01 ← All news CapaSystems Blog Big Congratulations to Mikkel Knop Mikkel Knop has been promoted to Technical Support Team Lead! At CapaSystems, we always seek talented individuals who can make a real difference for our customers and team. So, it’s a great pleasure to announce that Mikkel Knop, a core part of CapaSystems throughout the last… By CapaSystems · November 1, 2024 Mikkel Knop has been promoted to Technical Support Team Lead! At CapaSystems, we always seek talented individuals who can make a real difference for our customers and team. So, it’s a great pleasure to announce that Mikkel Knop, a core part of CapaSystems throughout the last four years during his IT specialist training, has taken a significant step forward as Technical Support Team Lead in our Support Department. From Apprentice to Team Lead — Mikkel Has Taken on Responsibility From Day One After completing his training this summer, Mikkel was qualified and hired as a full-time Technical Support Engineer. From the start, his ability to take responsibility and drive projects forward was evident and perfectly aligned with CapaSystems’ values. Not only has he developed his technical skills to a high level, but he has also established himself as an essential cultural ambassador for the team. A Key Player in Our Brand DNA As Technical Support Team Lead, Mikkel becomes an even more central part of our mission to deliver reliable and effective solutions—the core of CapaSystems’ brand DNA. Our aim has always been to create more than just products; we strive to be trusted partners for our clients. In this regard, Mikkel is an ideal figurehead, demonstrating a strong focus on structure and oversight within the support team. This commitment to quality service and attention to detail drives our approach. A Mentor Who Lifts Others Along the Way First, Mikkel has already proven to be an excellent mentor to our new trainee, Mitesh, who benefits from Mikkel’s knowledge and support daily. Additionally, Mikkel consistently takes the lead, showing how responsibility and long-term thinking can bring immense value to colleagues and clients. These qualities make him the ideal Team Lead. The Future of Technical Support Begins Here With Mikkel as Technical Support Team Lead, we are not only in capable hands but also have a visionary on our team who will elevate support to new heights. Mikkel’s dedication to seeing cases through to the end and ensuring high customer satisfaction embodies the quality that defines CapaSystems. We look forward to following Mikkel in his new role and seeing him continue to deliver impressive results. Once again, congratulations, Mikkel! Get a quote → ← All news --- # NIS2 Implementation in Denmark Delayed — Again URL: https://capasystems.com/nis2-implementation-in-denmark-delayed-again/ Description: Nis2 delayed again: The Danish government has once again decided to postpone the implementation of the NIS2 directive. This means that the directive will come into effect in the summer of 2025 at the earliest. While this might bring relief, knowing there’s more time to work… Published: 2024-10-03 ← All news CapaSystems Blog NIS2 Implementation in Denmark Delayed — Again Nis2 delayed again: The Danish government has once again decided to postpone the implementation of the NIS2 directive. This means that the directive will come into effect in the summer of 2025 at the earliest. While this might bring relief, knowing there’s more time to work… By CapaSystems · October 3, 2024 Nis2 delayed again: The Danish government has once again decided to postpone the implementation of the NIS2 directive. This means that the directive will come into effect in the summer of 2025 at the earliest. While this might bring relief, knowing there’s more time to work with, it’s also a golden opportunity to ensure that your business is ahead of the upcoming IT security and compliance requirements. The question is: Is your company ready for NIS2? The time to prepare is now. According to the Minister of Civil Security, Torsten Schack Pedersen, the government delayed the implementation to ensure a thorough and well-considered process. Many stakeholders are involved, and the government will take these inputs into account when the law is reviewed in February 2025. For businesses, this means more time to prepare, but it also highlights the importance of having the right security measures in place from the start. For companies striving to meet the increasing technical security demands, CapaOne Security offers a straightforward solution. This user-friendly and comprehensive platform simplifies the process of complying with NIS2 requirements, ensuring that all necessary procedures and documentation are in place. With CapaOne Security, you can easily document your company’s IT security and compliance with just a few clicks — and it’s a solution that scales to both small and large organizations. Why Choose CapaOne Security? CapaOne Security is designed to simplify IT security. The platform combines the essential features needed to protect your business from threats and ensure compliance with security standards. With automated compliance documentation, continuous security updates, and the ability to customize the solution to fit your company’s needs, you gain complete control over your security processes. The delay of the NIS2 directive gives you extra time to prepare for security requirements before they come into effect. Start with a free trial of CapaOne Security and ensure your company is well-prepared for the future. Get your free trial and make sure you live up to the NIS2 requirements Get a quote → ← All news --- # Enhanced Security With Reduced Effort URL: https://capasystems.com/enhanced-security-with-reduced-effort/ Description: CapaOne Security is now available as a standalone product, offering: The risk of being hit by a cyberattack has exploded in recent years. Did you know that it costs a Danish company, on average, over 2 million DKK when compromised by a cyberattack? This staggering figure… Published: 2024-10-01 ← All news CapaSystems Blog Enhanced Security With Reduced Effort CapaOne Security is now available as a standalone product, offering: The risk of being hit by a cyberattack has exploded in recent years. Did you know that it costs a Danish company, on average, over 2 million DKK when compromised by a cyberattack? This staggering figure… By CapaSystems · October 1, 2024 CapaOne Security is now available as a standalone product, offering: A simple overview of vulnerabilities and configurations Easy updating of vulnerable software Flexible NIS2 reporting The risk of being hit by a cyberattack has exploded in recent years. Did you know that it costs a Danish company, on average, over 2 million DKK when compromised by a cyberattack? This staggering figure underscores the urgent need for robust security measures. Fortunately, CapaOne Security makes it easy for the IT department first to identify and mitigate the most critical vulnerabilities. A simple risk score is calculated by comparing installed software with more than 100,000 CVEs. The risk score makes it easy to prioritize what needs to be updated first. Additionally, the NIS2 report in CapaOne Security includes information about operating systems and updates for Android and Apple devices. The details for Windows devices are more extensive, including information about antivirus, encryption, firewall, and vulnerabilities. CapaOne Security is effective, easy to implement, and manage, all at an affordable price. This ensures that you get the best security solution without breaking the bank. See all the details and check out our Early Bird Offer ! 🐦 Early Bird: Try it for free for the rest of the year Simply act NOW and take advantage of our Early Bird offer, and you’ll get CapaOne Security for FREE for the rest of 2024 if you sign up for a minimum 12-month contract 🗓️ Get a quote → ← All news --- # A New Standard for Data Protection and Compliance URL: https://capasystems.com/a-new-standard-for-data-protection-and-compliance/ Description: The ISAE 3000 certification from CapaSystems provides your IT department with documented security and compliance, allowing you to focus on your business without concerns about data protection and risk management. At CapaSystems, we proudly announce that we have achieved ISAE… Published: 2024-09-26 ← All news CapaSystems Blog A New Standard for Data Protection and Compliance The ISAE 3000 certification from CapaSystems provides your IT department with documented security and compliance, allowing you to focus on your business without concerns about data protection and risk management. At CapaSystems, we proudly announce that we have achieved ISAE… By CapaSystems · September 26, 2024 The ISAE 3000 certification from CapaSystems provides your IT department with documented security and compliance, allowing you to focus on your business without concerns about data protection and risk management. At CapaSystems , we proudly announce that we have achieved ISAE 3000 certification for our CapaOne platform . Whether you are responsible for your company’s IT strategy or security operations, this certification is a crucial indicator that we take security and compliance seriously. We have received independent documentation that our processes and systems are top-notch, with a focus on data protection . Why ISAE 3000 Is Important for Your IT Department An ISAE 3000 certification is an internationally recognized standard that assesses how well a service provider manages its processes and controls, particularly concerning data protection . The certification is conducted by an independent auditor who thoroughly examines the agreed-upon procedures. For CIOs, this means clear proof that partnering with CapaSystems involves no unwanted risks. At the same time, IT administrators can be confident that the technical solutions are working effectively in terms of data security and data protection . Helping You With Compliance and Data Protection In many IT departments, compliance and data security have become increasing burdens. Regulations like NIS2 and GDPR , combined with the ongoing battle against vulnerabilities and cyber threats, can make it hard to keep up. This is why it is a significant advantage when a service provider can present an ISAE 3000 certification. The certification guarantees that data is handled confidentially and securely and that any risks are documented and controlled, enhancing the company’s data protection . But What Does an ISAE 3000 Report Include? The report outlines how our systems work and how effective they are at protecting your data and ensuring optimal data security and data protection . You can rest assured that we adhere to the highest data protection standards. Although ISAE 3000 is not a mandatory report, it has become an indispensable tool for many businesses that want to minimize risks and ensure their service providers deliver the necessary data protection and documentation. At CapaSystems , we have voluntarily allowed an external auditor to review our customer data handling and assess our compliance with GDPR . This means that, as customers, you can be confident that we have control over compliance and that our data protection is continuously reviewed and validated by a third party. This is a crucial factor for companies seeking transparency and full control over managing their data. ISAE 3402 is “in the making” We have decided not to stop at ISAE 3000. The work to achieve the ISAE 3402 certification is underway, and we are delving deeper into operational security and the internal controls we maintain as an IT provider. This is another step toward strengthening our compliance profile and meeting future data protection and risk management requirements. As we look at future compliance requirements, companies must be prepared to meet increasing security and documentation demands. With our ISAE 3000 certification, CapaSystems has taken a step toward ensuring that our customers can focus on their core tasks without worrying about compliance and data protection . Want to Learn More About How Our ISAE 3000-Certified Solutions Can Protect Your Data and Help Your Business Meet Future Requirements? Contact us today, and let’s discuss how we can help ease your compliance burden. Get a free demo To learn more about the ISAE 3000 certification, visit our dedicated section on our website for deeper insight. CapaSystems ISAE 3000 FAQ Discover more about ISAE 3000 Get a quote → ← All news --- # Feeling the Pressure of Mounting Compliance Requirements? URL: https://capasystems.com/feeling-the-pressure-of-mounting-compliance-requirements/ Description: CapaOne Security is just around the corner — Early Bird special: Get it FREE of charge until the end of 2024! These are challenges that many of your colleagues face. We’ve listened and developed the solution. CapaOne Security is just around the corner and will soon be… Published: 2024-09-06 ← All news CapaOne Feeling the Pressure of Mounting Compliance Requirements? CapaOne Security is just around the corner — Early Bird special: Get it FREE of charge until the end of 2024! These are challenges that many of your colleagues face. We’ve listened and developed the solution. CapaOne Security is just around the corner and will soon be… By CapaSystems · September 6, 2024 CapaOne Security is just around the corner — Early Bird special: Get it FREE of charge until the end of 2024! Feeling overwhelmed by the increasing demands of compliance and security? Is your IT department constantly guarded against cyber threats and complex NIS2 requirements? Are you struggling with numerous updates, vulnerabilities, and regulatory requirements? These are challenges that many of your colleagues face. We’ve listened and developed the solution. CapaOne Security is just around the corner and will soon be released. The solution is designed to make your daily life easier and more secure in the executive suite or the day-to-day IT operations department. Early Bird Offer: Try CapaOne Security for Free CapaOne Security is launching soon, but you can already see the solution, book a live demo, and even purchase the product. Act now, take advantage of our Early Bird offer, and get CapaOne Security FREE of charge for the rest of 2024. C laim Early Bird offer With CapaOne Security, You Get: Peace of mind with a single overview: Monitor vulnerabilities and configurations without diving into complex systems. A clear and simple dashboard gives you an overview of your IT security in seconds. Time and resource savings: Automate vulnerable software updates to save time for critical tasks that drive your business forward. Compliance without headaches: Flexible and user-friendly NIS2 reporting ensures that your company always complies with the latest regulations — without extra hassle. Why Choose CapaOne Security? In a time when the risk of cyberattacks has never been greater, it is crucial to prioritize what matters most. CapaOne Security helps protect your business with a simple risk score and tailored reporting that gives you control over security. Want to avoid worries and secure your IT department? Join many others and be among the first to try CapaOne Security. Let us take the burden off your shoulders — make compliance and security more manageable. See all the details about CapaOne Security Read more about CVE Importance for Security Quick Technical Overview: We have designed CapaOne Security with the technician in mind. Our solution offers a centralized platform that integrates with your existing systems to give you complete control over your IT security and compliance. The system continuously scans for vulnerabilities and misconfigurations, identifies potential threats, and prioritizes them based on risk scoring. Automated updates and Patch Management ensure that critical software is always up to date, reducing the risk of attacks. Additionally, CapaOne Security generates detailed reports that meet NIS2 requirements, so you can easily document compliance without extra manual processes. Less work for you and a higher level of security for your company. Get a quote → ← All news --- # We Welcome Mitesh to the CapaFamily URL: https://capasystems.com/we-welcome-mitesh-to-the-capafamily/ Description: Another apprentice has joined CapaSystems and has been paired with a former apprentice as a mentor. 17-year-old Mitesh Oliver Sahijpal is the newest member of the CapaFamily. Over the next 4.5 years, Mitesh will be an apprentice at CapaSystems, balancing his studies with… Published: 2024-08-01 ← All news CapaSystems Blog We Welcome Mitesh to the CapaFamily Another apprentice has joined CapaSystems and has been paired with a former apprentice as a mentor. 17-year-old Mitesh Oliver Sahijpal is the newest member of the CapaFamily. Over the next 4.5 years, Mitesh will be an apprentice at CapaSystems, balancing his studies with… By CapaSystems · August 1, 2024 Another apprentice has joined CapaSystems and has been paired with a former apprentice as a mentor. 17-year-old Mitesh Oliver Sahijpal is the newest member of the CapaFamily. Over the next 4.5 years, Mitesh will be an apprentice at CapaSystems, balancing his studies with hands-on experience at our headquarters in Taastrup to complete his education as an IT technician specializing in infrastructure. Commuting from Kastrup to Taastrup, Mitesh will initially work with our Test and Support Team, learning about CapaSystems’ products and solutions by getting hands-on experience and testing for bugs. — “I completed my apprenticeship at CapaSystems and started as a full-time Technical Support Engineer last Monday. Besides gaining fantastic colleagues, I have obtained technical insight into how a team collaborates to achieve a successful release. I have had ample opportunities to develop through the tasks given to me and have grown significantly. Therefore, I am excited to mentor Mitesh and support him during his apprenticeship,” explains Mikkel Knop, CapaSystems. CapaSystems is not just a Danish company developing software solutions; we pride ourselves on taking solid social responsibility rooted in Danish heritage and values. We are a team with diverse backgrounds in terms of gender, ethnicity, and professional expertise, and we find it essential to undertake the task of having apprentices and interns, thus helping young people on their way to achieving their dreams. Bridging Education and the Labor Market — “We believe that taking in apprentices is not just about educating the workforce of the future but also about creating a meaningful connection between businesses and the surrounding community. Through our apprenticeship programs, young people gain practical skills necessary for today’s job market while also understanding what it means to work in a modern tech company,” explains CSO Dennis Busk Nyehuus, who oversees CapaSystems’ newest apprentice. He continues: — “By offering a mix of schooling and practical experience, we ensure our apprentices are well-educated and ready to face the challenges. Many of our former apprentices have subsequently taken on important roles within the company, and we see this as an investment in both the individual’s and the company’s future. Mitesh is, therefore, one of our three apprentices, all of whom are crucial members of the CapaSystems Team.” We welcome Mitesh and look forward to following his development and contributions to our shared success. Meet the whole CapaFamily Get a quote → ← All news --- # Can You Spot a Fake Email From Your Boss? URL: https://capasystems.com/can-you-spot-a-fake-email-from-your-boss/ Description: A fake email from the boss is just one of the methods hackers use. Learn how to protect your company against CEO fraud. Published: 2024-07-01 ← All news CapaSystems Blog Can You Spot a Fake Email From Your Boss? A fake email from the boss is just one of the methods hackers use. Learn how to protect your company against CEO fraud. By CapaSystems · July 1, 2024 Fake Email: The summer holiday is precisely when hackers are extra creative and send urgent requests on behalf of the CEO. Don’t fall into the trap! “Good morning. We need to make a payment to a company in the UK. What information do you need to make the payment? Can you do it today?” Emails with similar wording to the above tick into the inboxes of Danish companies several times a year. They are short, precise, and have only one purpose: to get the recipient to fall into the trap and start a dialogue that can have fatal consequences for the company. It’s high season for CEO fraud , also known as Business Email Compromise (BEC), a growing threat to companies worldwide. Cybercriminals exploit companies’ trust and organizational structures to trick employees into transferring money or disclosing sensitive information. “We receive CEO fraud several times a year ourselves. It’s an advantage that we know each other well, and not least how our CEO normally communicates. But they (the hackers) are getting better and better — and I can easily imagine that if you are in a large organization with many employees who might not be very close to their CEO, then it can be easy to fall for it,” says CFO Jan Rasmussen, CapaSystems. In this blog post, we explain CEO fraud and provide good advice on how your company can effectively protect itself against this type of scam, such as spotting a fake email immediately. What Is CEO Fraud? CEO fraud is a type of scam in which a hacker pretends to be a company’s CEO or other high-ranking executive to trick employees into performing actions that serve the hacker’s purposes. These actions can include transferring money to a fake account or disclosing sensitive company information. The fraudsters often use social engineering and email spoofing to make their messages look credible. Typical Characteristics of CEO Fraud Urgent Requests: Scam emails often contain pressure and urgency, indicating that the request must be handled immediately. Secret Transactions: The requests often imply that the transaction must remain confidential and not be discussed with others. Irregular Email Addresses: The email address may differ slightly from the legitimate address (e.g., using .net instead of .com). Good Advice to Protect Your Company Against CEO Fraud Education and Awareness: Regular training for employees on recognizing scam emails and social engineering techniques. Educate employees about the typical characteristics of CEO fraud. Possibly distribute the Police’s brochure to selected employees.   (in danish) Verification Procedures: Implement two-factor authentication for all financial transaction requests. Verbal or face-to-face verification is required before executing major financial transactions. Email Security: Use advanced email filters and threat detection systems to block suspicious emails. Implement DMARC (Domain-based Message Authentication, Reporting & Conformance) to prevent email spoofing. Security Policies: Establish and communicate clear policies for handling financial requests and sensitive information. Ensure all employees know and follow these policies. Regular Checks: Conduct regular security checks and audits to identify and remedy vulnerabilities. Monitor financial transactions closely to detect suspicious activities. CEO fraud is a severe threat with significant financial and reputational consequences for companies. By following the above advice and implementing robust security measures, your company can reduce the risk of falling victim to this type of scam. We wish everyone a really good (and safe) summer with less chance of being tricked by a fake email from the boss 🌞 Get a quote → ← All news --- # Tightening Security in CapaInstaller URL: https://capasystems.com/tightening-security-in-capainstaller/ Description: With today’s release of CapaInstaller 6.6, your IT security is in the spotlight. We have, among other things, ensured that data transfer will be encrypted with HTTPS in the future. All you need to do is update your CapaInstaller installation. Recommendation: Let specialists… Published: 2024-05-16 ← All news CapaSystems Blog Tightening Security in CapaInstaller With today’s release of CapaInstaller 6.6, your IT security is in the spotlight. We have, among other things, ensured that data transfer will be encrypted with HTTPS in the future. All you need to do is update your CapaInstaller installation. Recommendation: Let specialists… By CapaSystems · May 16, 2024 With today’s release of CapaInstaller 6.6, your IT security is in the spotlight. We have, among other things, ensured that data transfer will be encrypted with HTTPS in the future. All you need to do is update your CapaInstaller installation. Read the Release Notes Recommendation: Let specialists enhance your security In connection with the release, we are presenting an exclusive offer to our CapaInstaller users to improve the security of your operating environment. The latest version, 6.6 of CapaInstaller, introduces several enhancements designed to help you manage your endpoints even more securely and efficiently. The offer includes a personal consultant visiting your company to update your CapaInstaller to the latest version, 6.6. But it doesn’t stop there. Our consultant will also review your settings and identify best practices for deploying Windows computers. This is what you get Why use UEM Get a quote → ← All news --- # Welcome to CapaOne MDM URL: https://capasystems.com/welcome-to-capaone-mdm/ Description: We are introducing CapaOne MDM, the newest member of the CapaOne family. This innovative, cloud-based platform revolutionizes IT administration, offering a user-friendly experience even for those who need prior expert knowledge. In a remarkable feat, our development team… Published: 2024-04-11 ← All news CapaOne Welcome to CapaOne MDM We are introducing CapaOne MDM, the newest member of the CapaOne family. This innovative, cloud-based platform revolutionizes IT administration, offering a user-friendly experience even for those who need prior expert knowledge. In a remarkable feat, our development team… By CapaSystems · April 11, 2024 We are introducing CapaOne MDM, the newest member of the CapaOne family. This innovative, cloud-based platform revolutionizes IT administration, offering a user-friendly experience even for those who need prior expert knowledge. In a remarkable feat, our development team delivered a complete CapaOne MDM solution. This powerful tool allows you to enroll, configure, and monitor your mobile devices swiftly, whether it’s Android or Apple iOS. Now you can: get control of employees on the go ensure an effortless process toward NIS2 compliance increase IT security be up and running in 10 minutes get free personal support You get EVERYTHING you need in one MDM solution — and you don’t have to miss out on specific features to find the right price. ✨ ALL IS INCLUDED ✨ Try CapaOne MDM free of charge for 30 days Explore CapaOne MDM Get a quote → ← All news --- # Management Demands Action: MDM Solution NOW URL: https://capasystems.com/management-demands-action-mdm-solution-now/ Description: Questions are pouring down on IT department employees: Why? It’s more than just the IT department’s compliance and data protection headache. Management has a deadline. They will be accountable if things are not under control. Is your company ready for MDM? Many IT… Published: 2024-04-11 ← All news CapaOne Management Demands Action: MDM Solution NOW Questions are pouring down on IT department employees: Why? It’s more than just the IT department’s compliance and data protection headache. Management has a deadline. They will be accountable if things are not under control. Is your company ready for MDM? Many IT… By CapaSystems · April 11, 2024 Questions are pouring down on IT department employees: Are we compliant with regulations? Do we have control over data when employees are on the go? What are we doing to improve IT security? Are we ready to comply with the NIS2 directive? Why? It’s more than just the IT department’s compliance and data protection headache. Management has a deadline. They will be accountable if things are not under control. Is Your Company Ready for MDM? Many IT departments are currently struggling to meet management’s demands for implementing an MDM solution — and before you start looking through the MDM market, choose based on the 3 S’s: Specialist, Security, Support Specialist: There are many solutions — choose a supplier who knows what they’re talking about and has experience and expertise Security: A good MDM provider takes security seriously and has robust security features that protect your data Support: You should feel confident and heard, so prioritize personal support from the supplier’s experts. Today, CapaOne MDM releases — EVERYTHING you need in one MDM solution — and you don’t have to miss out on specific features to find the right price. 🌟 ALL IS INCLUDED 🌟 Try CapaOne MDM free of charge for 30 days Explore CapaOne MDM Why use MDM for compliance Get a quote → ← All news --- # Easy-to-use CapaOne MDM URL: https://capasystems.dk/easy-to-use-capaone-mdm/ Description: By Max Grue, Consultant & Technical Support Engineer, CapaSystems CapaOne MDM has now become part of CapaOne. The development department has created an easy-to-use MDM solution that all sizes of companies can use to manage their Android & Apple devices, including configuring… Published: 2024-04-11 ← All news CapaSystems Blog Easy-to-use CapaOne MDM By Max Grue, Consultant & Technical Support Engineer, CapaSystems CapaOne MDM has now become part of CapaOne. The development department has created an easy-to-use MDM solution that all sizes of companies can use to manage their Android & Apple devices, including configuring… By CapaSystems · April 11, 2024 By Max Grue, Consultant & Technical Support Engineer, CapaSystems CapaOne MDM has now become part of CapaOne. The development department has created an easy-to-use MDM solution that all sizes of companies can use to manage their Android & Apple devices, including configuring devices, installing apps, and managing device security. All of this can be tied to one or more groups, making it easier to mass distribute applications and configurations. The Android section is based on Google’s Android Enterprise platform, making it compatible with most Android devices. The CapaOne Apple section is built on MicroMDM which is an abstraction layer to Apple developer API. This allows for: Device enrollment, Configuration management, App management, Security management and device supervision. You can also integrate Azure to synchronize your users with the CapaOne Portal and link them to a device. If Azure integration is set up, you can use Microsoft Authentication in the enrollment configuration, automatically connecting the user who logs onto the device during enrollment. CapaOne MDM FAQ Q: What is a configuration? A:  A configuration can be a password, Bluetooth, or user policy. For example, if you want to make a password policy where the user must use at least six digits, it will look like this: Q: Can I choose what installation type my applications should be? A:  You can choose between the following for Android : Force Installed. It can’t be removed : The IT administrator can only remove the application via CapaOne in the Android section. PreInstalled. It can be removed:  When you choose “PreInstalled,” the application is installed on the device if the user has not previously deleted the application from the device. If so, the application will be available for download in the Play Store. Blocked from installation:  This application is blocked from installation. It can also be used for personal configuration, where you block apps. Available in-store:  The application is available in the Play Store. Required for setup:  Must be used to set up/enroll the device. If it fails, the device will not be enrolled. Automatically installed in KIOSK mode:  When this application is installed on the device, it automatically locks in KIOSK mode. A:  You can choose between the following for Apple : Removable: If disabled, this app isn’t removable while it’s a managed app. Available in iOS 14 and later, and tvOS 14 and later. Tap to Pay: If enabled, it requires users to use Face ID or a passcode to unlock their device on iPhone after every transaction that requires a customer’s card PIN. If disabled, the user can configure this setting on their device. VPP Settings: If enabled, this app uses a VPP license when linked to a device if one is available. Q: Can I enroll my KNOX, Zero Touch and DEP devices? A:  You can enroll KNOX, Zero Touch, BYOD and DEP devices in CapaOne MDM. CapaOne Android supports Zero-Touch and KNOX Mobile Enrollment (KME) and BYOD devices. That means you can enroll any Android device compatible with either of these platforms in the solution. BYOD devices for CapaOne Android can be enrolled with a work-profile. This creates a separate container for personally owned devices for work. Data between Private container and Work container is not shared. Users can at any given time remove the work-profile on the device. CapaOne Apple supports BYOD devices (Un-Supervised) and DEP devices (Supervised). This is done by creating a DEP certificate for CapaOne Apple which sync devices assigned to CapaOne Apple. Android — Work profile (BYOD): Android: To enroll a KNOX or Zero Touch device in the Android section, you must create an enrollment configuration in the CapaOne Portal. Once you have created the enrollment configuration with the desired settings, choose  view , select the  KNOX  or  Zero-Touch  tab, and follow the guide. The Solution Android Device Policy is part of Android Enterprise and is used for the Android section of CapaOne MDM. It allows administrators to enforce security policies, manage device settings, and ensure compliance with organizational rules on Android devices used for work purposes. Apple BYOD: To enroll a BYOD to CapaOne MDM, you must create an enrollment configuration in the CapaOne dashboard. Once you have created the enrollment configuration with the desired settings, choose  view , select the  QR Code and follow the guide. Apple DEP devices: You can create a new enrollment configuration with the settings you want to apply to the devices assigned to this DEP enrollment configuration. e.g. You can define follow settings for the DEP enrolled devices: DEP Certificate . Once you have created a DEP certificate from you https://business.apple.com/ a synchronization of DEP devices assigned to the Apple section of CapaOne MDM will begin. Link DEP devices to enrollment configuration. After a sync of DEP devices, you can link them to a DEP configuration of your choice. Key Features The Apple section of CapaOne MDM is built on MicroMDM which is an abstraction layer to Apple developer API. This allows for: Device enrollment, Configuration management, App management, Security management and device supervision. Here are some key features that regards to Android: Device Management:  Allows IT administrators to manage and monitor Android devices enrolled in the company’s management system. That includes deleting devices and applying security updates, among other things Security Policies:  Enforces security measures on devices such as setting screen lock requirements, encrypting data, and applying password policies. Application Management:  Controls app installations and permissions on managed devices to ensure that only approved apps can be installed or used. Work Profile:  With the introduction of Android Work Profile, users can have a separate secure area on their personal or work devices dedicated to work-related apps and data, ensuring a clear separation between personal and work-related content. Here are some key features that regards to Apple: Device Enrollment : Allows administrators to enroll devices manually or leverage Apple’s Device Enrollment Program (DEP) for streamlined automated enrollment. Configuration Management: Create and deploy configuration profiles to enforce security policies, restrict access to features, and manage Wi-Fi, VPN, and other settings. App Management: Distribute internal or public apps to devices, control app installations and updates, and potentially revoke app access remotely. Security Management: Enforce strong passwords, enable encryption, and remotely wipe devices if necessary. Device Supervision : Gain deeper control over supervised devices, allowing features like app blacklisting and data encryption at rest. How Do I Get Started With CapaOne MDM? To use CapaOne MDM, you can create a trial account with 30 days to test the product. Claim your free trial If you already have access to the CapaOne Portal, you can go to  https://dash.capaone.com/  from here you can choose Android or Apple. For Android: You still need to create an Android Enterprise account and link it to CapaOne, this must be done first. Then create an enrollment configuration, after which Enrollment can begin on the company’s Android devices via QR code, Token, KNOX, or Zero-Touch. (The enrollment configuration can subsequently be edited to point to one or more groups, configurations, or applications.) For Apple: When you enter the Apple section in the dashboard the first time, you must click on Let’s get started! Button. This will set up a pot for your Apple environment. Afterward, you must create an Apple Push certificate for the devices to communicate with CapaOne Apple. Next, create the applications and configurations you want and test them on one or more devices to ensure that it works as you wish. Then everything can be linked to a group, after which the group can subsequently be linked to your enrollment configuration. Conclusion CapaOne MDM is a comprehensive and powerful MDM solution that can help businesses of all sizes manage their Android devices. Suppose you’re looking for an MDM solution. In that case, CapaOne MDM is a good choice: Easy-to-use:  CapaOne MDM is easy to use even for companies with limited IT resources Scalability:  CapaOne MDM is scaled to meet the needs of businesses of all sizes Security:  CapaOne MDM is a secure solution that meets the security requirements of businesses in all industries If you’re interested in learning more about CapaOne Android, you can visit Get a quote → ← All news --- # Change Management: Trends and Focus Areas in 2024 URL: https://capasystems.com/change-management-trends-and-focus-areas-in-2024/ Description: Change Management is a discipline focused on helping organizations handle changes. It’s a crucial skill in a world where change has become a constant part of everyday life. Those skills were the basis for our 2020 blog post, What is IT Change Management — and Why is it… Published: 2024-01-16 ← All news CapaSystems Blog Change Management: Trends and Focus Areas in 2024 Change Management is a discipline focused on helping organizations handle changes. It’s a crucial skill in a world where change has become a constant part of everyday life. Those skills were the basis for our 2020 blog post, What is IT Change Management — and Why is it… By CapaSystems · January 16, 2024 Change Management is a discipline focused on helping organizations handle changes. It’s a crucial skill in a world where change has become a constant part of everyday life. Those skills were the basis for our 2020 blog post, What is IT Change Management — and Why is it Important? Significant changes have occurred in the field of Change Management since 2020. The global COVID-19 pandemic has catalyzed change in companies and organizations worldwide, leading to an increased focus on Change Management as a discipline that can help businesses manage changes effectively. This article will delve into some of the key trends and focus areas in Change Management for 2024. Increased Focus on the Human Dimension One of the most critical trends in Change Management is the increased focus on the human dimension of changes because changes often lead to resistance and uncertainty among employees. Change Management experts have become better at understanding and managing these emotions. They know it’s essential to involve employees in the change process and allow them to provide feedback. Leveraging Technology to Improve Efficiency The use of various forms of technology is playing an increasingly significant role in Change Management. Technology can enhance the efficiency of Change Management processes, such as automating communication and engagement. Change Management as a Continuous Process Changes are no longer occasional events. They have become a continuous process in many companies’ everyday lives, and they require Change Management experts to be able to handle them flexibly and adaptively. Focus Areas in 2024 Based on the above trends, we can identify three specific focus areas for Change Management in 2024: Creating a Culture of Change: Changes are more accessible to implement if a culture focuses on change management within the organization. This requires leadership commitment to Change Management and a general understanding that changes are necessary to remain competitive. Developing Employees to Handle Changes: Employees are vital to any change process. Therefore, it’s important to develop employees to manage better the consequences of a change process through training, coaching, and mentoring. Using Data and Analysis to Drive Change Management: Data and analysis can help change management experts understand how employees react to changes and thereby adapt their approaches to increase the success rate. Concrete Measures to Ease the Process We have compiled some concrete examples of how the focus areas can be implemented in practice: Creating a Culture of Change: A company can establish a learning program that helps employees understand the change process and develop skills to handle changes. The company can also introduce a feedback and improvement system that allows employees to provide input into the change process. Developing Employees to Handle Changes: A company can offer employees training in change management and set up a mentoring program that allows employees to learn from more experienced colleagues who have previously encountered change in the company. Using Data and Analysis to Drive Changes: A company can use data analysis to identify factors that may lead to change resistance. The company can also use data to measure the impact of changes and identify areas where improvements can be made. If you want to get acquainted with change management and IT project Change Management, perhaps because you want your projects to be better received in the future than they have been — read the blog post What is IT Change Management (and Why is it Important?) What is IT Change Management (and why is it important)? Change Management Trends 2024 Get a quote → ← All news --- # Max Olsen: From Technical Support to IT Consultant at CapaSystems URL: https://capasystems.com/max-olsen-from-technical-support-to-it-consultant-at-capasystems/ Description: At CapaSystems we are pleased to announce that Max Olsen has transitioned from the title of Support Engineer to Consultant. Published: 2023-11-20 ← All news CapaSystems Blog Max Olsen: From Technical Support to IT Consultant at CapaSystems At CapaSystems we are pleased to announce that Max Olsen has transitioned from the title of Support Engineer to Consultant. By CapaSystems · November 20, 2023 A Journey in Professional Development and Customer Service Excellence — CapaSystems, this is Max speaking. The smile is broad in the voice behind the screen at CapaSystems Support (CapaSystems Customer Service). It always is with Max Olsen — but perhaps just a little more than usual. Max has become the father of the lovely Simon, which brings a twinkle to his eyes — understandably. Max has acquired a new title at CapaSystems. We are pleased to announce that Max Olsen has transitioned from the title of Support Engineer to Consultant. CapaSystems customers know Max from the Support team, where he has demonstrated significant technical talents. Over his time in Support, he has developed significantly, and he is now ready to take the next step into a role as an IT consultant. In his new role, Max will visit our customers and assist in fine-tuning and addressing technical challenges. He has a broad knowledge of our products and solutions and is adept at conveying complex technical concepts in an understandable manner. — We are delighted that Max has chosen to take the step into a role as an IT consultant, says Chief Service Officer Dennis Busk Nyehuus, continuing: — Max is a skilled employee with great potential, and we are confident that he will be a significant asset to our customers — even outside of Support. Max himself is also excited about his new role: — I am super happy to have been given this opportunity to use my technical skills not only to help our customers through Support but to go out and make a difference and see their entire installation, he says, continuing: — It’s an exciting challenge, and I have already been out several times — and it gives a boost to be “out in the field.” Internal Talent Development Max’s story exemplifies how it is possible to develop talents into positions like IT consultants in a company like CapaSystems. It’s a win-win for all parties. For the company, it’s a way to ensure we constantly have the right skills to solve customers’ technical challenges. For the employee, it’s an opportunity to develop professionally and have challenges in their work life. Recruiting IT consultants who fit perfectly into a company’s culture and needs can be challenging. We can create our talents by allowing employees like Max to develop into consultants. It’s an excellent way to ensure CapaSystems employees have the right skills to meet future customer needs. Remaining a Pillar of Support As a customer in Support, there is no need to worry — Max will not completely let go. He will still be found behind the screen and on the phone when customers call in. — I am happy to continue to be available for Support, says Max. — I have learned a lot from working in Support, and it’s essential to provide customers with the best possible advice — whether over the phone or face-to-face as an IT consultant. — We are pleased that Max continues to be part of the support team. He is a skilled employee with a wealth of knowledge and experience, which will be a valuable resource for both customers and colleagues, concludes Dennis Busk Nyehuus. Deep Understanding of Our Products Max Olsen has been with CapaSystems for almost three years. He came with experiences from one of our customers, who had just worked with our products and solutions. Therefore, he already had good knowledge of our products, which has been a significant advantage in his work and will continue to be in his role as a consultant. So, Max has to keep smiling broadly, as we do at CapaSystems, and congratulate him on a job well done, both with little Simon and Max’s daily contribution. Get in contact with Max in Support Get a quote → ← All news --- # Your Guide to Effective Awareness Training URL: https://capasystems.com/your-guide-to-effective-awareness-training/ Description: We’ve gathered great tips on how to approach the Awareness Training. You can also get a free Security Check with CapaSystems. Published: 2023-11-08 ← All news CapaSystems Blog Your Guide to Effective Awareness Training We’ve gathered great tips on how to approach the Awareness Training. You can also get a free Security Check with CapaSystems. By CapaSystems · November 8, 2023 How to Protect Your Business from Cyberattacks with Awareness Training Cyberattacks are a growing threat to businesses of all sizes. In 2022, there were over 600 billion cyberattacks worldwide, costing businesses over 6 trillion dollars. In Denmark alone, the Danish Center for Cyber Security (CFCS) reported over 200,000 attacks against Danish businesses in 2022, a 20% increase from the previous year. The most common types of cyberattacks in Denmark are: Phishing , where hackers attempt to trick victims into giving up their personal information or clicking on a malicious link Malware , which is malicious software installed on a computer without the user’s knowledge Ransomware  which is a type of malware that encrypts a computer’s data and demands a ransom to decrypt it CFCS estimates cyberattacks will cost businesses and public institutions over 10 billion Danish kroner in 2022. One of the best ways to protect your business from cyberattacks is to train your employees in IT security. Awareness training can help employees understand the risks they face and how they can protect your company’s data and systems. How Can Awareness Training Help? Awareness training can help employees identify and avoid cyberattacks. It can also help employees respond to cyberattacks if they occur. Here are some of the things that Awareness training can help employees do: Identify phishing emails and other forms of social engineering attacks Protect their passwords and additional sensitive information Use your company’s security software correctly Recognize the signs of a cyberattack Respond to a cyberattack How to Combine Awareness Training With Updated Endpoints An essential part of Awareness training is ensuring all endpoints have the latest security patches. Keeping the endpoints updated helps protect your company from the most common cyberattacks. Here are some ways you can combine Awareness training with updated endpoints: The IT department can automate updates so that all endpoints are always up to date The IT department can create an update policy that defines how and when to update all endpoints The IT department can make a process for implementing updates Once all endpoints are updated, the IT department can begin training employees in IT security. How to Get Started Right Away Awareness training is an essential part of any company’s cyber security strategy. By combining Awareness training with updated endpoints, you can help protect your company from cyberattacks. Here are some tips for how to smartly train your employees in IT security: Start by understanding your employees’ needs:  What do they already know about IT security? What threats are they most exposed to? Once you understand your employees’ needs, you can design a training program that is relevant and effective. Make it relevant to your employees:  IT security can be a complex topic. It is crucial to make the training relevant to your employees’ work and everyday lives. Use examples and scenarios that are relevant to them. Keep it short:  Employees are busy. Make sure your training is concise. They should be able to learn the most critical things in a short amount of time. Repeat it regularly:  IT security is a dynamic field. It is essential to repeat the training regularly to ensure that your employees are up-to-date on the latest threats and security practices. Measure your success:  It is essential to measure how well your employees have learned. That way, you can improve your training program over time. Need Inspiration for Specific Training Activities You Can Use? Send fake phishing email tests:   A study by IT security company KnowBe4 found that regular training by receiving these fake emails increases employees’ ability to spot malicious emails and links by as much as 274%. Online courses are an easy and effective way to learn about IT security. There are many free and paid courses available. E-learning is another good way to learn about IT security. E-learning can be customized to your employees’ specific needs. In-person training can be an excellent way to learn about IT security, especially for employees who need practical experience. Security games and quizzes can be a fun and engaging way to learn about IT security. Are you curious about the state of IT security in your company, when it comes to having the basics in place? Get a free security check — in less than an hour, we’ll give you a live “here and now” overview of your company’s current security status. Read more here E ffective Awareness training Get a quote → ← All news --- # Cyberattacks: Are We Well on Our Way With IT Security? URL: https://capasystems.com/cyberattacks-are-we-well-on-our-way-with-it-security/ Description: Cyberattacks: Danish companies rank second-best in the Nordics for IT security with an index of 66.7 — but is that good enough? According to a study by the IT security firm Nixu, Danish companies are second-best in terms of IT security in the Nordics — ComputerSweden reports… Published: 2023-10-18 ← All news CapaOne Cyberattacks: Are We Well on Our Way With IT Security? Cyberattacks: Danish companies rank second-best in the Nordics for IT security with an index of 66.7 — but is that good enough? According to a study by the IT security firm Nixu, Danish companies are second-best in terms of IT security in the Nordics — ComputerSweden reports… By CapaSystems · October 18, 2023 Cyberattacks: Danish companies rank second-best in the Nordics for IT security with an index of 66.7 — but is that good enough? According to a study by the IT security firm Nixu, Danish companies are second-best in terms of IT security in the Nordics — ComputerSweden reports this . Nixu’s study includes 370 companies and organizations and measures four parameters: current situation, leadership, investments, and development plans. Denmark ranks at an index of 67.3, which is considered satisfactory. However, we need to reach an index of 70 to enter the “passing” category, a feat achieved only by our Norwegian friends. The rankings in the Nordics are as follows: No. 1: Norway (Index 70) No. 2: Denmark (Index 66.7) No. 3: Finland (Index 64.1) No. 4: Sweden (Index 61.7) Updates Are Crucial to Prevent Cyberattacks One of the most important factors for IT security is keeping your endpoints up to date. This includes both driver updates and updates for third-party software. Unupdated endpoints pose a severe security risk, as cybercriminals can exploit them. Outdated drivers may contain vulnerabilities that hackers can use to take control of a system. Unupdated third-party software may also have vulnerabilities that can be exploited to steal data or install malware. Get more insights You Need to Improve Your Updating Routines Even though Danish companies rank second-best for IT security in the Nordics, there is still room for improvement. One area where Danish companies can improve is the approach to updating routines. In our experience, Danish companies are less inclined to update their endpoints regularly, which is a concern as it increases the risk of cyberattacks. Here are some tips for improving your update routines: Automate your updates so you don’t have to worry about doing it manually If you don’t automate, create a schedule for when you should update your endpoints Test your updates before installing them on your production servers Stay consistently updated on the latest security advisories It’s So Easy to Do: Get a quote → ← All news --- # Leadership Change at CapaSystems URL: https://capasystems.com/leadership-change-at-capasystems/ Description: After five years as CEO of the Danish software company CapaSystems, main shareholder and owner Søren Truelsen has chosen to hand over the leadership of his brainchild and thus focus solely on the position of chairman of the board. CapaSystems is ready with a new man in… Published: 2023-10-11 ← All news CapaSystems Blog Leadership Change at CapaSystems After five years as CEO of the Danish software company CapaSystems, main shareholder and owner Søren Truelsen has chosen to hand over the leadership of his brainchild and thus focus solely on the position of chairman of the board. CapaSystems is ready with a new man in… By CapaSystems · October 11, 2023 After five years as CEO of the Danish software company CapaSystems, main shareholder and owner Søren Truelsen has chosen to hand over the leadership of his brainchild and thus focus solely on the position of chairman of the board. CapaSystems is ready with a new man in charge, as Martin Gudme Søndergaard has taken over as CEO of the company he knows like the back of his hand. Data mechanic apprentice. Consultant. Senior Consultant. Product Manager. Development Manager. Chief Product Officer. CEO. These are the job functions that CapaSystems’ newly appointed CEO, Martin Gudme Søndergaard, has held over the past 27 years. All in the same Danish software company, CapaSystems, where he now sits at the helm and, together with the rest of the management and staff, will shape a new era for the company. Main shareholder and owner Søren Truelsen has chosen to step down as CEO but will continue as chairman of the board: “CapaSystems is a technically oriented company, and therefore, it has been important for me to point to someone with the right skills in place. Martin’s strong technical foundation is indisputable, and he has long been shaping the way for our product portfolio. However, he has also shown impressive leadership qualities that make me feel completely secure in handing over CapaSystems to his care. CapaSystems is in good hands, and Martin has a management team and a staff that can pave the way for innovation and sustainable growth, and thus lead the company well into the future,” says chairman of the board, Søren Truelsen. Martin Gudme Søndergaard was appointed CPO by Søren Leth Truelsen in 2020 and has, in close collaboration with the rest of the management and staff, implemented a significant restructuring of the product portfolio and partners. The company is focused on innovation and using new technologies to offer the best products to customers. “I am proud of what we have achieved together as a team so far, and I am excited to have the opportunity to lead CapaSystems’ continued journey into the future,” says CEO Martin Gudme Søndergaard. More New Faces in CapaSystems’ Leadership In connection with the leadership change, CapaSystems’ management team has been expanded and now consists of: Chief Commercial Officer Claus Andresen Chief Financial Officer Jan Michael Rasmussen Chief Technology Officer Henrik Wendt Chief Marketing Officer Rikke Borup Chief Services Officer Dennis Busk Nyehuus (new) Chief Product Officer Dan Svendsen (new) Get a quote → ← All news --- # Windows 11 in-Place Upgrade Stuck URL: https://capasystems.com/windows-11-in-place-upgrade-stuck/ Description: Is your Windows 11 in-place upgrade stuck? Newly released Windows updates affect CapaWinUpgrade By Dan Svendsen, CPO, CapaSystems On August 8, 2023, Microsoft released several updates that cause in-place upgrade to be stuck, when upgrading to Windows 11 22H2. These updates… Published: 2023-10-05 ← All news CapaSystems Blog Windows 11 in-Place Upgrade Stuck Is your Windows 11 in-place upgrade stuck? Newly released Windows updates affect CapaWinUpgrade By Dan Svendsen, CPO, CapaSystems On August 8, 2023, Microsoft released several updates that cause in-place upgrade to be stuck, when upgrading to Windows 11 22H2. These updates… By CapaSystems · October 5, 2023 Is your Windows 11 in-place upgrade stuck? Newly released Windows updates affect CapaWinUpgrade By Dan Svendsen, CPO, CapaSystems On August 8, 2023, Microsoft released several updates that cause in-place upgrade to be stuck, when upgrading to Windows 11 22H2. These updates have been merged into the installation media (ISO) and therefore also affect CapaWinUpgrade. We have confirmed the issue when upgrading to Windows 11 22H2 using the Danish or English installation media from August or September. The symptom of the issue is that the in-place upgrade gets stuck, typically at 14%. The solution is to use the installation media from July 2023 or earlier and execute the in-place upgrade with dynamic updates disabled. To address this issue, we have retired the content packages for Windows 11 22H2 from August and September and have adjusted CapaWinUpgrade to execute Windows 11 in-place upgrades without dynamic updates. To update CapaWinUpgrade , please run the Cloud Updater package in your CapaInstaller environment. We apologize for any inconvenience this may have caused. ℹ️ You can read more about the issue here and here Get a quote → ← All news --- # New Look, Same Dedication: Introducing CapaOne’s New Logo URL: https://capasystems.com/new-look-same-dedication-introducing-capaones-new-logo/ Description: CapaOne’s new logo represents a new era for CapaSystems, but our mission remains: To deliver first-class solutions to our customers Published: 2023-09-25 ← All news CapaOne New Look, Same Dedication: Introducing CapaOne’s New Logo CapaOne’s new logo represents a new era for CapaSystems, but our mission remains: To deliver first-class solutions to our customers By CapaSystems · September 25, 2023 CapaOne’s new logo represents a new era for CapaSystems, but our mission remains: To deliver first-class solutions to our customers At CapaSystems, we are driven by the desire to improve, innovate, and optimize constantly. And today, we are excited to share a change with you — we have refreshed CapaOne’s logo! But why a new logo, and what does it mean for you? Why a new logo? A logo represents a brand’s vision, values, and mission. Our new logo represents a renewed commitment to efficiency, scalability, and security. We wanted to symbolize the dynamism and innovation that genuinely drives CapaOne while preserving the integrity and trust our customers have come to appreciate over the years. The change in practice Some of our observant customers may have noticed that the new logo has already been incorporated into the CapaOne platform. Our tray icon has also gotten a makeover following the updated design. What does this mean for you? Although our logo has changed, our core values remain unchanged. CapaOne is still the preferred cloud-based platform that simplifies the daily IT challenges: Automatic scaling:  Easily scale up or down user permissions. One-click updates:  Never again struggle to update third-party software or drivers. Complete overview:  Gain a deep insight into your IT operations. But it doesn’t stop there. The latest addition to the family is CapaOne Android MDM, which gives administrators a powerful tool to maintain organizational security standards. And for the security-conscious, we’ve given CapaOne Security — an extra layer of protection. We make it easy to spot vulnerabilities on all endpoints and help protect your IT infrastructure from threats. And remember, hardware, software, driver, and security inventory are all a free part of CapaOne. Moving forward Our new logo represents a new era for CapaSystems, but our mission remains: To deliver first-class solutions to our customers. We look forward to continuing the journey together with you. Curious about CapaOne Get a quote → ← All news --- # Easy-to-use Android MDM URL: https://capasystems.com/easy-to-use-android-mdm/ Description: CapaOne Android is CapaOne’s newest tool that can help you easy to manage your Android devices in a browser. Published: 2023-08-25 ← All news Android Easy-to-use Android MDM CapaOne Android is CapaOne’s newest tool that can help you easy to manage your Android devices in a browser. By CapaSystems · August 25, 2023 CapaOne Android is the latest solution from CapaSystems, a Danish company. It is an Android MDM solution that allows businesses of all sizes to manage their Android devices through a browser, including configuring devices, installing apps, and managing the security of the devices. By Max Olsen, Technical Support Engineer, CapaSystems CapaOne Android has now become part of CapaOne. The development department has created an easy-to-use Android MDM solution that all sizes of companies can use to manage their Android devices, including configuring devices, installing apps, and managing device security. All of this can be tied to one or more groups, making it easier to mass distribute applications and configurations. CapaOne Android is based on Google’s Android Enterprise platform, making it compatible with most Android devices. You can also integrate Azure to synchronize your users with the CapaOne Portal and link them to a device. If Azure integration is set up, you can use Microsoft Authentication in the enrollment configuration, automatically connecting the user who logs onto the device during Enrollment. CapaOne Android FAQ Q: What is a configuration? A: A configuration can be a password, Bluetooth, or user policy. For example, if you want to make a password policy where the user must use at least six digits, it will look like this: Q: Can I choose what installation type my applications should be? A: You can choose between the following: Force Installed. It can’t be removed : The IT administrator can only remove the application via CapaOne Android. PreInstalled. It can be removed: When you choose “PreInstalled,” the application is installed on the device if the user has not previously deleted the application from the device. If so, the application will be available for download in the Play Store. Blocked from installation: This application is blocked from installation. It can also be used for personal configuration, where you block apps. Available in-store: The application is available in the Play Store. Required for setup: Must be used to set up/enroll the device. If it fails, the device will not be enrolled. Automatically installed in KIOSK mode: When this application is installed on the device, it automatically locks in KIOSK mode. Q: Can I enroll my KNOX and Zero Touch devices? A: You can enroll KNOX and Zero Touch devices in CapaOne Android. CapaOne Android supports Android Enterprise and KNOX Mobile Enrollment (KME) devices. That means you can enroll any Android device compatible with either of these platforms in CapaOne Android. To enroll a KNOX or Zero Touch device in CapaOne Android, you must create an enrollment configuration in the CapaOne Portal. Once you have created the enrollment configuration with the desired settings, choose view , select the KNOX or Zero-Touch tab, and follow the guide. The Solution Android Device Policy is part of Android Enterprise and is used for CapaOne Android. It allows administrators to enforce security policies, manage device settings, and ensure compliance with organizational rules on Android devices used for work purposes. Here are some key features of the Android Device Policy: Device Management: Allows IT administrators to manage and monitor Android devices enrolled in the company’s management system. That includes deleting devices and applying security updates, among other things Security Policies: Enforces security measures on devices such as setting screen lock requirements, encrypting data, and applying password policies. Application Management: Controls app installations and permissions on managed devices to ensure that only approved apps can be installed or used. Work Profile: With the introduction of Android Work Profile, users can have a separate secure area on their personal or work devices dedicated to work-related apps and data, ensuring a clear separation between personal and work-related content. How Do I Get Started With CapaOne Android? To use CapaOne Android, you can create a trial account with 30 days to test the product. https://portal.capaone.com/trial If you already have access to the CapaOne Portal, you can go to  https://dash.capaone.com/  and, under the Android section, select Enrollment . You still need to create an Android Enterprise account and link it to CapaOne Android, this must be done first. Then create an enrollment configuration, after which Enrollment can begin on the company’s Android devices via QR code, Token, KNOX, or Zero-Touch. (The enrollment configuration can subsequently be edited to point to one or more groups, configurations, or applications.) Next, create the applications and configurations you want and test them on one or more devices to ensure that it works as you wish. Then everything can be linked to a group, after which the group can subsequently be linked to your enrollment configuration. Conclusion CapaOne Android is a comprehensive and powerful MDM solution that can help businesses of all sizes manage their Android devices. Suppose you’re looking for an Android MDM solution. In that case, CapaOne Android is a good choice: Easy-to-use: CapaOne Android is easy to use even for companies with limited IT resources Scalability: CapaOne Android is scaled to meet the needs of businesses of all sizes Security: CapaOne Android is a secure solution that meets the security requirements of businesses in all industries If you’re interested in learning more about CapaOne Android, you can visit Read more about CapaOne Android Get a quote → ← All news --- # Computer Problems: Why Waste Time? URL: https://capasystems.com/computer-problems-why-waste-time/ Description: Suffering from computer problems? Discover effective solutions and enhance your IT experience with CapaSystems. Say goodbye to frustrations. Published: 2023-08-10 ← All news CapaSystems Blog Computer Problems: Why Waste Time? Suffering from computer problems? Discover effective solutions and enhance your IT experience with CapaSystems. Say goodbye to frustrations. By CapaSystems · August 10, 2023 According to researchers, a significant portion of Danish employees’ time is spent dealing with irritating computer problems — up to 20 percent. Based on the study published earlier this summer, we have talked with CapaSystems’ CPO, Martin Søndergaard, who is unsurprised. These challenges are the essence of the solutions that the development team in Taastrup and Skanderborg work with daily. Danish researchers released the results of a new study at the beginning of the summer, revealing that up to 20 percent of Danes’ time is spent struggling with annoying computer problems. This surprisingly high percentage indicates a challenge that undoubtedly leads to losing vital workplace productivity. CPO Martin Søndergaard from CapaSystems nods as he reads about the study. It doesn’t surprise him that we are dealing with such percentages: — We hear this repeatedly when we talk to new customers. It’s frustrating when users experience that one of their most important work tools isn’t malfunctioning. And an incredible amount of time is wasted — and we all know that time is money. That’s why we’ve been focused on tackling these problems for years so that IT departments can provide users with as seamless an experience as possible. Persistent Issues Remain Despite today’s computers and software being more reliable than ever, users still face widespread issues in their daily lives. Freezing systems, temporary outages, and complicated navigation are just some of the frustrations many of us have experienced. According to the researchers behind the study, these problems are not necessarily due to users in companies attempting complex tasks. On the contrary, mundane everyday tasks often create issues. This underscores the need to improve the user-friendliness and performance of our software products. — We believe that users should be at the center of software development. By actively involving end-users experiences in our development process, it is possible to create solutions that better meet their needs and expectations. We want to contribute to an intuitive and seamless IT environment for our customers, where users can focus on their tasks without interruptions and frustrations,” CPO Martin Søndergaard from CapaSystems says. It Begins With Product Management At CapaSystems, developing new solutions always starts with the market research conducted by the Product Management team. In addition to researching and analyzing to understand the market, the team dedicates much time to understanding user needs and talking to IT administrators and end-users. — It’s about being patient and taking the time needed before we set the development department in motion. In our excitement, we must not just go ahead with the good ideas we have ourselves. We need to uncover whether the challenges we believe are most prominent among customers are indeed the ones that matter the most. Functionality that may seem straightforward to us with a technical background may not be intuitive when, for example, an end-user must decide whether to accept or decline a software update,” says Martin, concluding: — We take pride in trying to understand the challenges end-users face. I believe — just like the researchers behind the study — that as a supplier, we must deliver reliable and user-friendly software. We are convinced that by collaborating with our customers and listening to their feedback, we can create a better digital experience for everyone. Read More About CapaSystems Get a quote → ← All news --- # Shadow IT: From Challenges to Opportunities URL: https://capasystems.com/shadow-it-from-challenges-to-opportunities/ Description: Shadow IT is not just a disadvantage; it can also be an opportunity to optimize tools across business units. Published: 2023-07-11 ← All news CapaOne Shadow IT: From Challenges to Opportunities Shadow IT is not just a disadvantage; it can also be an opportunity to optimize tools across business units. By CapaSystems · July 11, 2023 Establishing Dialogue and Balancing Innovation and Governance In today’s companies, Shadow IT has become a widespread practice where employees and business divisions purchase technology and IT services outside the IT department. This can lead to a lack of oversight of finances, contracts, and the whereabouts of important information. However, Shadow IT is not just a disadvantage; it can also be an opportunity to optimize tools across business units. According to Gartner, it is projected that 45% of all company IT budgets will be spent on cloud services by 2026. Analysis of user data shows that companies use far more cloud services than expected. This can result in risks such as data loss, information silos, and poor contracts. However, it is essential to recognize that Shadow IT also gets the job done and promotes innovation and productivity. Establishing Dialogue and Principal Decisions To effectively manage Shadow IT, it is necessary to establish internal dialogue and make principled decisions on handling the phenomenon. It is also vital to ensure that the IT department can support the services procured decentrally and that the network and infrastructure can handle the additional workload. Furthermore, sensitive data must be protected by the company’s IT policy. Insight From the IT Department and User-Oriented Solutions Shadow IT also provides the IT department with unique insight into business needs. By gaining an overview of all tools and services, the IT department can better understand the specific needs of each business unit and offer relevant services and solutions. A user-oriented solution like CapaSystems’ PerformanceGuard can provide full transparency into the scope and nature of Shadow IT within the organization. By monitoring user experience, challenges can be identified and addressed while gaining insight into business requirements. Similarly, CapaOne AdminOnDemand ensures that the IT department remains informed through Privileged Access Management about all software installed by employees within the company. It is essential to bring Shadow IT into the spotlight and balance decentralized innovation and central governance, allowing the company to reap the benefits without compromising security and efficiency. By properly managing Shadow IT, the company can achieve increased productivity, innovation, and the adoption of new technology across the organization. Read more in our Whitepaper, which can be downloaded for free here Get a quote → ← All news --- # Customer Satisfaction: CapaSystems Exceeding Our Expectations URL: https://capasystems.com/customer-satisfaction-capasystems-exceeding-our-expectations/ Description: At CapaSystems, we strive to deliver high-quality solutions that meet and exceed our customers’ expectations and needs. That’s why we become particularly thrilled when we receive unexpected messages like this one from one of our valued customers: “First and foremost, we would… Published: 2023-07-05 ← All news CapaSystems Blog Customer Satisfaction: CapaSystems Exceeding Our Expectations At CapaSystems, we strive to deliver high-quality solutions that meet and exceed our customers’ expectations and needs. That’s why we become particularly thrilled when we receive unexpected messages like this one from one of our valued customers: “First and foremost, we would… By CapaSystems · July 5, 2023 At CapaSystems, we strive to deliver high-quality solutions that meet and exceed our customers’ expectations and needs. That’s why we become particularly thrilled when we receive unexpected messages like this one from one of our valued customers: “First and foremost, we would like to express our sincere gratitude to CapaSystems consultant Erik Kaufmann for his great flexibility in handling the task we contacted him about. It required a slightly different approach upon arrival than initially anticipated, but he arrived enthusiastically and helped us overcome our deployment challenges. Initially, we had significantly underestimated CapaInstaller as a product. Our doubts about whether CapaInstaller could deliver what we desired have proven unfounded and solely based on our lack of experience and knowledge about the product — and NOT on the product’s functionality and capabilities. Erik provided us with training, and we now have much greater confidence that most of our endpoint deployment and management requirements can be facilitated much more quickly than we had imagined.” We sincerely appreciate the kind words and are immensely grateful for our customer’s honesty and trust in CapaInstaller. Read more about CapaInstaller Get a quote → ← All news --- # Welcome to CapaOne Drivers URL: https://capasystems.com/save-time-and-increase-it-security-with-capaone-drivers/ Description: Say goodbye to time-consuming manual search and installation of drivers with CapaOne Drivers, supporting all deployment tools. Automatic driver updates strengthen IT security and improve performance on employees’ computers. Try FREE of charge for 30 days. We have the solution… Published: 2023-06-06 ← All news CapaOne Welcome to CapaOne Drivers Say goodbye to time-consuming manual search and installation of drivers with CapaOne Drivers, supporting all deployment tools. Automatic driver updates strengthen IT security and improve performance on employees’ computers. Try FREE of charge for 30 days. We have the solution… By CapaSystems · June 6, 2023 Say goodbye to time-consuming manual search and installation of drivers with CapaOne Drivers, supporting all deployment tools. Automatic driver updates strengthen IT security and improve performance on employees’ computers. Try FREE of charge for 30 days. We have the solution to your driver problems! Never again manually identify, download, and install drivers for each computer model. Today, we proudly release CapaOne Drivers — an automated tool that saves IT departments time and hassle. With CapaOne Drivers , you can update all outdated drivers at once and strengthen your company’s IT security and employee computer performance. No matter your current choice of deployment tool, you can now save time and let CapaOne Drivers handle the updates — once and for all. Configure it as “Set and Forget” and let CapaOne Drivers maintain everything automatically. CapaOne Drivers include: Dashboard with an overview of which computers can be updated with new drivers Inventory showing which drivers are being updated Manually update individual computers with drivers Automate updates on selected or all computers with workflows Users can choose when the installation starts Support for Windows 10 and 11 Set and Forget — CapaOne Drivers can be configured to maintain everything automatically “We know how time-consuming it can be to keep track of driver updates in an organization with multiple computer models. With CapaOne Drivers , you can avoid manual search and installation of drivers and instead focus on other important IT tasks. Our solution helps strengthen IT security and increase performance on employees’ computers — it’s ‘Set and Forget’ in practice,” explains Chief Product Officer Martin Søndergaard, CapaSystems. Learn more about CapaOne Drivers and try FREE of charge for 30 days Get a quote → ← All news --- # Streamlining Driver Updates — Directly From the Cloud URL: https://capasystems.com/streamlining-driver-updates-directly-from-the-cloud/ Description: CapaOne Drivers is CapaOne’s newest tool that can help you streamline the management of the Windows device drivers. Published: 2023-06-06 ← All news CapaOne Streamlining Driver Updates — Directly From the Cloud CapaOne Drivers is CapaOne’s newest tool that can help you streamline the management of the Windows device drivers. By CapaSystems · June 6, 2023 CapaOne Drivers is CapaOne’s newest tool that can help you streamline the management of the Windows device drivers in your environment, regardless of the deployment solution that you are using. Our CapaOne products support all deployment products, including, for example, CapaInstaller, SCCM or Intune. By Dennis Busk Nyehuus, Senior Software Architect, CapaSystems Three quick FAQ entries: Q: Have you started doing routine driver updates at your endpoints? A: In the past, endpoints had preinstalled drivers, whose primary job was to make all hardware at the endpoint operational. Drivers were subsequently updated only if there was something specific that did not work. These days, keeping your drivers up to date is of much greater importance. Above all, for security reasons, but also because of the constant development of new standards with regard to, e.g., Wi-Fi, that require drivers to be up to date before they can come into service at the endpoint. Q: Would you be willing to accept brief interruptions of your users’ network connection while they are working? A: Most people will probably reply to this question in the negative. However, this is how most driver update solutions work — with drivers being updated in the background. CapaOne Drivers from CapaSystems automatically alerts users, telling them what is about to happen. And the system is set up in such a way as to prompt the user to give permission before the entire thing gets underway. The same thing applies if any of the drivers requires the Endpoint to reboot. Users are also automatically alerted about reboots, and it is up to them to execute them at once or postpone them. With this solution, you no longer need to fear that a user’s network connection will be interrupted at the exact point when they are about to make an important presentation. Q: Does CapaSystems have any experience with driver updates? A: Well, you could certainly say that. In addition to the CapaOne Cloud solution, we have worked with Client Management for more than 25 years. We market our own proprietary deployment tool CapaInstaller, and we have been offering driver management with it for more than 5 years. This is also the solution that we are now making available in CapaOne — after some major improvements, and just because it is a Cloud solutions, this means that we can deploy it quickly and to ALL clients, irrespective of which deployment system they are using. CapaOne Drivers CapaOne Drivers is a powerful tool that can help you streamline the management of the Windows device drivers in your environment. In this blog, we will talk about what CapaOne Drivers is, how it works and what benefits you can get out of it. Let’s begin by giving a definition of a device driver. A device driver is a piece of software that acts as a communication interface between a hardware device and the operating system at an Endpoint. It is important to keep drivers up to date, both in order to be able to take advantage of new hardware functionalities and optimized performance, but also, in particular, so that you can protect the Endpoint against security vulnerabilities in the drivers. Keeping your drivers up to date is a time-consuming process that needs to be repeated time and again, as new versions that are more secure and have better performance are being released. CapaOne Drivers automates this process, allowing you to kick back and monitor your compliance level. The Solution CapaOne Drivers starts by scanning the computer for hardware and associated driver data. The hardware and drivers report to CapaOne automatically and prepare a match for the computer model and all associated driver versions. You can view this on the general dashboards of all Endpoints, which provide a good overview of Driver Compliance. As a side benefit, all data collected about the hardware and the drivers can be viewed in a structured way for each individual Endpoint as well as for all Endpoints. The advantage here is that you can find all Endpoints with a specific Wi-Fi adapter among your devices and then opt to update them before the others. When an Endpoint gets a driver patch command, it kicks off by downloading the specific drivers that match the computer model. The drivers can be downloaded either from a neighboring Endpoint (peering) or directly from CapaOne. The user is notified by default, and then the update starts. If there are one or more drivers requiring the Endpoint to reboot, the user is notified by default of this, as well. And so the Endpoint is updated, and you can follow the entire process in real time from our CapaOne Portal. And should you want to go into full geek mode, there are naturally detailed log files, How Do I Get Going? If you just want to start right away, we offer the solution with a 30-day trial period. Our CapaOne Agent is deployed via PowerShell script that is easily implemented in all deployment systems. Then, you will immediately get the same overview of driver compliance at your Endpoints. You can opt to run updates at your Endpoints manually, or you can create a Workflow that can automate that for you, doing it, e.g., on a monthly basis. And you will be good to go in less than an hour. Where Do the Drivers Come From? Our drivers come from released DriverPacks from Dell, HP, Lenovo and Microsoft. This means that the drivers for each individual model have been tested together on an equivalent model by the supplier. This gives a quality familiar from Enterprise environments. This is also why suppliers only make these available for their Enterprise models. This is your guarantee that your environment will not be used as a “guinea pig” for new drivers that are released directly by, e.g., Intel or Realtek. When you implement CapaOne Drivers, it will provide you with an overview of how many of your Endpoints are supported by the solution and of their compliance status. You can see which are the primary hardware categories that your Endpoints lack drivers in. You may, after all, attach less importance to your mouse and keyboard drivers than to the Ethernet and Wi-Fi ones. Conclusion CapaOne Drivers from CapaSystems is a powerful tool for updating Endpoint drivers. It is easy to deploy together with your existing deployment tool (regardless if it is a Microsoft InTune or Microsoft SCCM) and helps you automate your driver updating and management process. This makes sure that your Endpoints are always running the latest and most secure driver versions. Thus, your IT Department can save time, raise its productivity and economise on driver-related support calls. Since we have been offering driver management as part of our own proprietary deployment system (CapaInstaller), we have 5 years of experience in automating this — with a top-notch quality. Demand for this service is high, which is the entire reason why we are offering it to clients without CapaInstaller. We want everyone to be able to enjoy our product. If your organization is looking for a driver management solution, CapaOne Drivers is definitely worth consideration. And if you are still in doubt, it is also worth keeping in mind that we offer the solution with a 30-day trial period — and that you will be good to go in 10 minutes only. Have fun! Read more about CapaOne Drivers Get a quote → ← All news --- # Increased Stability and Better Performance With CapaDrivers URL: https://capasystems.com/increased-stability-and-better-performance-with-capadrivers/ Description: CapaDrivers 1.6 has now been released and allows all CapaInstaller customers to close vital security gaps through automatic driver updates. CapaDrivers should be part of the customer agreement So, CapaDrivers 1.6 has been released and is ready to provide extra value to the IT… Published: 2023-05-17 ← All news Application Packaging Increased Stability and Better Performance With CapaDrivers CapaDrivers 1.6 has now been released and allows all CapaInstaller customers to close vital security gaps through automatic driver updates. CapaDrivers should be part of the customer agreement So, CapaDrivers 1.6 has been released and is ready to provide extra value to the IT… By CapaSystems · May 17, 2023 CapaDrivers 1.6 has now been released and allows all CapaInstaller customers to close vital security gaps through automatic driver updates. CapaDrivers should be part of the customer agreement So, CapaDrivers 1.6 has been released and is ready to provide extra value to the IT department in connection with continuous driver updates. The new version of CapaDrivers 1.6 offers, among other things: 👌 to separate the installation of drivers on Windows 10 and Windows 11 👌 to download driver packages directly from CapaOne on endpoints 👌 to save up to 50% of disk space on the CapaInstaller Server Read the Release Notes There are many reasons to update drivers on all endpoints in the organization continuously: 📌 close security holes 📌 increase stability 📌 experience better performance In short, CapaDrivers is an automatic driver update for everyone who currently uses CapaInstaller. You can read more about CapaDrivers on our website HERE. Get a quote → ← All news --- # Welcome to PowerShell in CapaInstaller URL: https://capasystems.com/welcome-to-powershell-in-capainstaller/ Description: CapaInstaller 6.5 is being released by the developers, which means a warm welcome to a feature that many of our customers have been requesting: The ability to build packages with PowerShell in CapaInstaller. Published: 2023-03-27 ← All news Application Packaging Welcome to PowerShell in CapaInstaller CapaInstaller 6.5 is being released by the developers, which means a warm welcome to a feature that many of our customers have been requesting: The ability to build packages with PowerShell in CapaInstaller. By CapaSystems · March 27, 2023 Today, CapaInstaller 6.5 is being released by the developers, which means a warm welcome to a feature that many of our customers have been requesting: The ability to build packages with PowerShell in CapaInstaller . In the earlier versions of CapaInstaller, PowerShell scripts had to be executed from the VBScript with a command. In CapaInstaller 6.5, a brand new PowerShell execution engine has been developed to support PowerShell scripts directly from CapaInstaller. We call them PowerPacks . CapaInstaller 6.5 includes: 👉 Automatic creation of apps purchased through Apple VPP 👉 The ability to uninstall applications directly from the catalog What Do You Need to Do? Upgrade your installation to version 6.5! READ THE RELEASE NOTES READ THE CURRENT BLOG POST Get a quote → ← All news --- # Working With PowerPacks URL: https://capasystems.com/working-with-powerpacks/ Description: Introducing: PowerPacks. It is now possible to build packages in CapaInstaller, using PowerShell. Published: 2023-03-27 ← All news CapaInstaller Working With PowerPacks Introducing: PowerPacks. It is now possible to build packages in CapaInstaller, using PowerShell. By CapaSystems · March 27, 2023 Introduction Packages in CapaInstaller have always been built on VBScript. Stille since the PowerShell scripting language is taking over the way most IT professionals manage task automation, it is now possible to build packages in CapaInstaller, using PowerShell. No PowerShell installation is needed on the client computers as the scripts are executed in PowerShell Runspaces created by the BaseAgent on the fly. How to Create a PowerPack Creating a PowerPack is straightforward, as it starts by right-clicking Applications and Packages in the root point of your installation and then clicking on Create PowerPack… Fill in the Package Name and set a Package Version and a Description optionally. The Display name automatically follows a concatenation of name and version. You can edit the Display Name manually if you want to. When you’re done, click Create. The newly created PowerPack is then visible inside the CI Console. In the same way, CapaPacks differ from native packs by the blue color, PowerPacks are shown with a green package icon. Setting up an Editor for PowerShell Scripts When editing PowerShell scripts, you can use a different editor than you typically use for other (.vbs) scripts. To set it up, click Tools => Options… -and select the General Tab on the left side. PowerShell Integrated Script Editor The Native Integrated Scripting Editor (ise) for PowerShell is powershell_ise.exe. The full path is; %SystemRoot%\system32\WindowsPowerShell\v1.0\powershell_ise.exe. Visual Studio Code Microsoft also makes another powerful editor suitable for PowerShell editing; Visual Studio Code. The full path is; %LocalAppData%\Programs\Microsoft VS Code\Code.exe Notepad++ Another great text editor is the Notepad++ editor. The default installation path is; %ProgramData%\Notepad++\notepad++.exe. If you choose to use Notepad++, then be sure to save any edited file before exiting the program, as it will not prompt you to save your changes, but instead, it will keep them in a temporary folder, from where it will be loaded, next time you start the editor. The problem with that is that the CapaInstaller Console will no longer be listening to changes to the script because the Notepad++ instance has exited. Editing Installation Scripts When editing installation scripts for VBScript-based packages, the default editor is launched with the full path of the script, which is located inside the Package in the Scripts folder., like this; For PowerPacks, however, the installation scripts are located in the SQL database (in the JOB table). When you right-click on a PowerPack and then select ‘Edit installation script’, the script is saved in a temporary folder, and the PowerPack Editor is then launched with the temporary script. The Ci Console will monitor the file and track any changes when you save them. To ensure that the changes made were deliberate, the Change log dialog is shown to let you add a reason for the edit. When you click Ok, the script is saved to the database. Having the installation scripts in the database offers the ability to edit the scripts and install the package without starting an ‘Update Now’ synchronization action to other containers. This means that changes to the installation script of a PowerPack will have immediate consequences for anyone installing the package on any client connected to any FrontEnd in the whole installation. Even for clients that receive the CapaInstaller.kit file from its file cache, a nearby peer (FileSharing), or a Distribution Server, the Installation/uninstallation script is fetched from the database. How PowerPack Installations Work When the Agent script runs, it works its way through the list of packages to install. When a given package type is VBScript, it calls the VBScript directly. When the package type is PowerPack, the Agent script posts a JSon object into the BaseAgent, instructing it to Install the package with id: 131 (in this example) The BaseAgent then orders the PackageModule to create a new Package job and start it. The PackageJob initializes by requesting PackageInfo from the Frontend. The PackageInfo contains the information needed to install the package; Because the CiBaseAgent is a .Net Framework 4.6.2 application and Managed Powershell execution runs in a PowerShell RunSpace, which is only available in .NET Core, the PackageJob shells into the PowerPack.exe, .NET Core 6.0 application that will host the installation (or uninstallation). Upon startup, the PowerPack.exe establishes a Named Pipe connection to the PackageJob inside the CiBaseAgent, from which it receives the installation script fetched from the FrontEnd as part of the PackageInfo response. The Powershell script only exists in memory and is never written to disk on its way from the SQL database → CiFrontEnd → CiBaseAgent → PowerPack → Powershell Runspace instance, where it is executed. While the installation PowerShell script is executed, progress and log messages are sent back to the PackageJob, inside the BaseAgent. When the script completes, an exit code is also sent back to the PackageJob before the RunSpace is disposed and the PowerPack process has ended. When the PackageJob has received an exit code, the progress is sent back to the CapaInstaller Agent VBScript, which ends the package and moves to the next job. Taking a Look at All the Logfiles Where are they? When installing a PowerPack, a log folder is created inside the \Client\Logs folder, named after the package, which is ‘The Perfect Package 2.0’ (in Italian); ‘Il pacchetto perfetto 2.0 IT’. Inside this folder, all relevant logs are written; Upon completion, these four (or five) logfiles are zipped and uploaded to the FrontEnd, which saves the zip file in the UNITJOB table of the SQL database. To maintain some compatibility with VBScript-based packages, the Install.log (or Uninstall.log) is copied to the parent log folder to ‘Il pacchetto perfetto 2.0 IT.log’ which is the name of the package; How to view them To view the log files of an installation, you must open the CapaInstaller Console and find the device on which the package is installed. Then right-click the package and select ‘View Installation Logs…’ This will open the LogViewer and show the four log files from the package installation. This dialog is similar to that of a VBScript-based package, except four tabs are shown at the top of the form to ease navigation. Get a quote → ← All news --- # Another Company Yet Again Chooses CapaSystems! | MilDef URL: https://capasystems.com/another-company-yet-again-chooses-capasystems-mildef/ Description: To our great pleasure, MilDef Group has chosen to cooperate with CapaSystems! MilDef uses CapaInstaller combined with CapaDrivers… Published: 2023-03-03 ← All news CapaSystems Blog Another Company Yet Again Chooses CapaSystems! | MilDef To our great pleasure, MilDef Group has chosen to cooperate with CapaSystems! MilDef uses CapaInstaller combined with CapaDrivers… By CapaSystems · March 3, 2023 To our great pleasure, MilDef Group has chosen to cooperate with CapaSystems! MilDef uses CapaInstaller combined with CapaDrivers, CapaImages, and CapaPacks and added CapaOne AdminOnDemand to their contract. AdminOnDemand is the newest product from our cloud-based solution CapaOne, and we are delighted to see another client add Privileged Access Management from CapaSystems. We look forward to seeing MilDef strengthen its IT security with help from CapaOne AdminOnDemand and our other solutions! Read more about MilDef Read more about CapaOne AdminOnDemand Get a quote → ← All news --- # Why Should You Use CapaBitLocker? URL: https://capasystems.com/why-should-you-use-capabitlocker/ Description: Is driver encryption inconvenient and resource-intensive in your company? Then CapaBitLocker is the solution for you! Published: 2023-03-02 ← All news CapaSystems Blog Why Should You Use CapaBitLocker? Is driver encryption inconvenient and resource-intensive in your company? Then CapaBitLocker is the solution for you! By CapaSystems · March 2, 2023 Is driver encryption inconvenient and resource-intensive in your company?  Then CapaBitLocker is the solution for you! CapaBitLocker is automatically kept updated by Cloud Updater and doesn’t need any extra software installed on the server or on any endpoints!  CapaBitLocker ensures simple and secure driver encryption! As always is our support ready with a helping hand, if it’s needed. More benefits associated with using CapaBitLocker is: Changes are logged in real time and saved in centrale logfiles, that also are available offline Recovery Passwords are saved continuously …and the best one of them all — it only takes 10 minuttes to get started! Read more about CapaBitLocker Get a quote → ← All news --- # Client Through 13 Years Has Yet Again Extended With CapaSystems! URL: https://capasystems.com/client-through-13-years-has-yet-again-extended-with-capasystems/ Description: Sorø Municipality and CapaSystems have cooperated since 2010, and the cooperation continues again! Sorø Municipality has its licenses distributed on different devices using our software for both Mobile Device Management (MDM) and managing PC’s. At CapaSystems we are proud to… Published: 2023-02-24 ← All news CapaSystems Blog Client Through 13 Years Has Yet Again Extended With CapaSystems! Sorø Municipality and CapaSystems have cooperated since 2010, and the cooperation continues again! Sorø Municipality has its licenses distributed on different devices using our software for both Mobile Device Management (MDM) and managing PC’s. At CapaSystems we are proud to… By CapaSystems · February 24, 2023 Sorø Municipality and CapaSystems have cooperated since 2010, and the cooperation continues again! Sorø Municipality has its licenses distributed on different devices using our software for both Mobile Device Management (MDM) and managing PC’s. At CapaSystems we are proud to assist big organizations like Sorø Municipality with a wide range of IT tasks. To know more about how we assist Sorø with many different tasks, read our case study Read more about Sorø Municipality Read more about MDM Get a quote → ← All news --- # CapaSystems Renews Contract With Djøf! URL: https://capasystems.com/capasystems-renews-contract-with-djof/ Description: Djøf has been a customer for the past 18 years, so it’s with great pleasure that we announce that the cooperation will continue! Djøf’s contract includes CapaInstaller, CapaPacks, and CapaDrivers, and Djøf has continuously added more licenses for both products, solutions, and… Published: 2023-02-17 ← All news CapaSystems Blog CapaSystems Renews Contract With Djøf! Djøf has been a customer for the past 18 years, so it’s with great pleasure that we announce that the cooperation will continue! Djøf’s contract includes CapaInstaller, CapaPacks, and CapaDrivers, and Djøf has continuously added more licenses for both products, solutions, and… By CapaSystems · February 17, 2023 Djøf has been a customer for the past 18 years, so it’s with great pleasure that we announce that the cooperation will continue! Djøf’s contract includes CapaInstaller, CapaPacks, and CapaDrivers, and Djøf has continuously added more licenses for both products, solutions, and services to ensure optimal coverage. We look forward to assisting Djøf in their daily work with IT. Read more about Djøf Read more about CapaInstaller Get a quote → ← All news --- # Livius Renews Its Contract With CapaSystems! URL: https://capasystems.com/livius-renews-its-contract-with-capasystems/ Description: We are thrilled to announce that Livius, previously known as Life-Partners, has once again renewed its contract with CapaSystems. Since 2016, Livius has been a valued client, and we are delighted to continue our successful collaboration. The renewal of this contract not only… Published: 2023-02-10 ← All news CapaSystems Blog Livius Renews Its Contract With CapaSystems! We are thrilled to announce that Livius, previously known as Life-Partners, has once again renewed its contract with CapaSystems. Since 2016, Livius has been a valued client, and we are delighted to continue our successful collaboration. The renewal of this contract not only… By CapaSystems · February 10, 2023 We are thrilled to announce that Livius, previously known as Life-Partners, has once again renewed its contract with CapaSystems. Since 2016, Livius has been a valued client, and we are delighted to continue our successful collaboration. The renewal of this contract not only signifies the ongoing trust and satisfaction Livius has in our products and services but also highlights the critical role that CapaSystems plays in supporting their vital work within the care solutions industry. Supporting Care Solutions with Advanced IT Management Livius, a company deeply committed to delivering high-quality care solutions, relies on efficient and secure IT systems to support their operations. With the renewed contract, Livius continues to utilize CapaSystems’ Mobile Device Management (MDM) solution, which plays an integral role in managing and securing the mobile devices used across their organization. The MDM solution ensures that all devices are configured correctly, secured with the latest updates, and compliant with the organization’s policies. For a company like Livius, which operates in a sector where the protection of sensitive data and the seamless operation of mobile devices are paramount, having a reliable MDM system is crucial. CapaSystems’ MDM solution provides Livius with the tools they need to manage their mobile fleet efficiently, whether it’s ensuring that devices are always up-to-date, remotely troubleshooting issues, or enforcing security policies across the board. A Partnership Built on Trust and Excellence The decision by Livius to renew their contract is a testament to the strong relationship we have built over the years. Since the beginning of our partnership in 2016, we have worked closely with Livius to understand their unique challenges and provide them with solutions that meet their specific needs. Our MDM solution has proven to be a reliable and effective tool in helping Livius manage their mobile devices, ensuring that their IT infrastructure supports their mission of delivering exceptional care solutions. At CapaSystems, we pride ourselves on providing not just software, but a complete partnership that includes ongoing support, updates, and enhancements to ensure our clients are always equipped with the best tools available. The renewal of this contract is an affirmation of our commitment to excellence and our ability to deliver consistent value to our clients. Looking Ahead: Continuing to Empower Livius As we continue our partnership with Livius, we are excited about the opportunities ahead. The healthcare and care solutions sector is rapidly evolving, with new technologies and challenges emerging all the time. At CapaSystems, we are dedicated to staying at the forefront of these developments, ensuring that our solutions remain cutting-edge and perfectly aligned with the needs of our clients. In the coming years, we will continue to support Livius with the latest advancements in mobile device management, ensuring that their operations remain smooth, secure, and efficient. Whether it’s through new features, enhanced security measures, or improved user experiences, we are committed to providing Livius with the best possible tools to support their work. A Shared Vision for the Future Livius’ renewal of their contract with CapaSystems reflects a shared vision for the future—one where technology empowers organizations to deliver the highest standards of care. We are honored to be a part of Livius’ journey and look forward to continuing our work together to ensure that their IT systems are as robust and reliable as the care solutions they provide. As we move forward, CapaSystems remains committed to supporting Livius with innovative solutions, expert support, and a partnership that prioritizes their success. The trust that Livius has placed in us over the years is something we value deeply, and we are excited to continue this collaboration for many more years to come. In Conclusion The renewal of Livius’ contract with CapaSystems is a significant milestone in our ongoing relationship. It underscores the value of our MDM solution and the importance of having a reliable partner in managing IT infrastructure, especially in sectors where security and efficiency are critical. We are delighted to continue supporting Livius in their mission and look forward to many more years of successful collaboration. Together, we will ensure that their IT systems are always ready to meet the challenges of the future, enabling Livius to focus on what they do best—delivering outstanding care solutions. Read more about MDM Get a quote → ← All news --- # Paranova and CapaSystems Continue the Cooperation Yet Again! URL: https://capasystems.com/paranova-and-capasystems-continue-the-cooperation-yet-again/ Description: For the last 15 years we have had the pleasure of having Paranova as a client and therefore we are naturally very pleased that they once again have renewed their contract. Paranova uses a wide selection of our products and services such as: CapaInstaller, CapaImages,… Published: 2023-02-03 ← All news CapaSystems Blog Paranova and CapaSystems Continue the Cooperation Yet Again! For the last 15 years we have had the pleasure of having Paranova as a client and therefore we are naturally very pleased that they once again have renewed their contract. Paranova uses a wide selection of our products and services such as: CapaInstaller, CapaImages,… By CapaSystems · February 3, 2023 For the last 15 years we have had the pleasure of having Paranova as a client and therefore we are naturally very pleased that they once again have renewed their contract. Paranova uses a wide selection of our products and services such as: CapaInstaller, CapaImages, CapaWinUpgrade as well as CapaOne Reliability and CapaOne Updater. We are proud to have assisted Paranova since 2008 and look forward to continuing our cooperation! Read more about Paranova Read more about our CapaOne products Get a quote → ← All news --- # Bornholms Energi & Forsyning URL: https://capasystems.com/bornholms-energi-forsyning/ Description: Bornholms Energi & Forsyning, a leading utility provider on the island of Bornholm, has been a valued client of CapaSystems since 2016. We are thrilled to announce that they have once again chosen to continue utilizing our comprehensive range of IT products, solutions, and… Published: 2023-01-27 ← All news CapaSystems Blog Bornholms Energi & Forsyning Bornholms Energi & Forsyning, a leading utility provider on the island of Bornholm, has been a valued client of CapaSystems since 2016. We are thrilled to announce that they have once again chosen to continue utilizing our comprehensive range of IT products, solutions, and… By CapaSystems · January 27, 2023 Bornholms Energi & Forsyning, a leading utility provider on the island of Bornholm, has been a valued client of CapaSystems since 2016. We are thrilled to announce that they have once again chosen to continue utilizing our comprehensive range of IT products, solutions, and services. This renewal underscores the strong relationship we have built over the years and highlights the trust that Bornholms Energi & Forsyning places in CapaSystems to support their critical IT infrastructure. Comprehensive IT Management with CapaInstaller and MDM At the core of Bornholms Energi & Forsyning’s IT operations is CapaInstaller , our flagship Unified Endpoint Management (UEM) solution. CapaInstaller provides them with the ability to efficiently manage and maintain their network of devices across the organization. Whether it’s deploying software updates, managing configurations, or ensuring compliance with security policies, CapaInstaller delivers the robust tools necessary to keep their IT environment running smoothly and securely. In addition to CapaInstaller, Bornholms Energi & Forsyning also relies on our Mobile Device Management (MDM) solution. MDM allows them to manage their fleet of mobile devices, ensuring that smartphones, tablets, and other mobile endpoints are secure and functioning optimally. With MDM, Bornholms Energi & Forsyning can enforce security policies, remotely manage devices, and provide their employees with the tools they need to stay productive, regardless of their location. Staying Up-to-Date with CapaWinUpgrade and CapaImages Keeping operating systems and software up-to-date is crucial for maintaining security and efficiency in any organization. Bornholms Energi & Forsyning uses CapaWinUpgrade to streamline the process of upgrading Windows operating systems across their network. This tool simplifies the management of OS upgrades, ensuring that all devices run the latest versions with minimal disruption to operations. Additionally, CapaImages plays a vital role in their IT strategy by allowing them to create and deploy standardized operating system images. This ensures consistency across all devices, making it easier to manage and support the IT environment. With CapaImages, Bornholms Energi & Forsyning can quickly set up new devices, roll out updates, and maintain uniformity across their IT infrastructure. Enhanced Security with CapaBitLocker and CapaDrivers In today’s digital landscape, data security is a top priority for organizations like Bornholms Energi & Forsyning. To safeguard sensitive information, they utilize CapaBitLocker , a full-disk encryption solution that protects data on devices by encrypting entire drives. CapaBitLocker ensures that even if a device is lost or stolen, the data remains secure and inaccessible to unauthorized users. We are pleased to share that CapaBitLocker was recently released in an updated version, further enhancing its capabilities and making it even easier for organizations to strengthen their IT security. The updated version includes new features that simplify the management of encryption keys and improve overall usability, providing Bornholms Energi & Forsyning with an even more powerful tool to protect their data. CapaDrivers is another critical component of Bornholms Energi & Forsyning’s IT toolkit. This service ensures that all devices within their network are equipped with the most up-to-date and compatible drivers. By automating the management of drivers, CapaDrivers helps prevent hardware compatibility issues and ensures that all devices operate at peak performance. Looking Forward to Continued Success The decision by Bornholms Energi & Forsyning to renew their contract with CapaSystems is a testament to the effectiveness and reliability of our IT solutions. Over the past eight years, we have worked closely with their IT team to understand their unique challenges and provide them with the tools and support needed to overcome them. This renewal marks yet another milestone in our ongoing partnership, and we are excited to continue supporting Bornholms Energi & Forsyning in their mission to provide reliable and sustainable energy services to the people of Bornholm. As we move forward, CapaSystems remains committed to delivering innovative IT solutions that help Bornholms Energi & Forsyning stay ahead of the curve. Whether it’s through the deployment of new features in CapaBitLocker, the continued use of CapaInstaller, or the ongoing support provided by our MDM, CapaWinUpgrade, CapaImages, and CapaDrivers services, we are dedicated to ensuring that their IT infrastructure remains secure, efficient, and capable of meeting the demands of their operations. We look forward to many more years of successful collaboration with Bornholms Energi & Forsyning and are proud to be a trusted partner in their IT journey. Together, we will continue to build on the foundation of trust and success that has defined our partnership since 2016, ensuring that Bornholms Energi & Forsyning has the tools they need to achieve their goals and deliver exceptional service to their customers. Read more about CapaBitLocker Read more about Bornholms Energi & Forsyning Get a quote → ← All news --- # Another Successful Cooperation Continues! URL: https://capasystems.com/another-successful-cooperation-continues/ Description: Once again, DIGNITY has renewed the contract with CapaSystems, and we are very pleased that the cooperation continues. At CapaSystems, we value all the important humanitarian work that DIGNITY does for the benefit of vulnerable people in both Denmark and around the world!… Published: 2023-01-06 ← All news CapaSystems Blog Another Successful Cooperation Continues! Once again, DIGNITY has renewed the contract with CapaSystems, and we are very pleased that the cooperation continues. At CapaSystems, we value all the important humanitarian work that DIGNITY does for the benefit of vulnerable people in both Denmark and around the world!… By CapaSystems · January 6, 2023 Once again, DIGNITY has renewed the contract with CapaSystems, and we are very pleased that the cooperation continues. At CapaSystems, we value all the important humanitarian work that DIGNITY does for the benefit of vulnerable people in both Denmark and around the world! DIGNITY has extended its contract on CapaInstaller, BitLocker, CapaImages, CapaPacks and, as something new, signed up for Mobile Device Management (MDM). DIGNITY is particularly excited about the prospect of the Android function in CapaOne for MDM. Read more about DIGNITY Read more about MDM Get a quote → ← All news --- # Another Content Customer Extends! URL: https://capasystems.com/another-content-customer-extends/ Description: Logitrans, a customer since 2016, has again chosen to extend its contract with CapaSystems! Logitrans uses CapaInstaller, CapaPacks and CapaImages. We are always pleased that our solutions are helpful for companies around the country. Still, we get extra happy when the… Published: 2022-12-23 ← All news CapaSystems Blog Another Content Customer Extends! Logitrans, a customer since 2016, has again chosen to extend its contract with CapaSystems! Logitrans uses CapaInstaller, CapaPacks and CapaImages. We are always pleased that our solutions are helpful for companies around the country. Still, we get extra happy when the… By CapaSystems · December 23, 2022 Logitrans, a customer since 2016, has again chosen to extend its contract with CapaSystems! Logitrans uses CapaInstaller, CapaPacks and CapaImages. We are always pleased that our solutions are helpful for companies around the country. Still, we get extra happy when the companies we cooperate with also take responsibility for their imprint. And that is precisely what Logitrans does with its initiatives to meet sustainable development and support the UN’s sustainable development goals. Read more about Logitrans Read more about CapaInstaller Get a quote → ← All news --- # All Children Deserve a Merry Christmas! URL: https://capasystems.com/all-children-deserve-a-merry-christmas/ Description: All children deserve a Merry Christmas! ❤️ With the Red Cross, CapaSystems has chosen to help vulnerable families with children have a Merry Christmas with Christmas help. Because 2022 has been a financially challenging year for many in Danish society, we naturally support… Published: 2022-12-22 ← All news CapaSystems Blog All Children Deserve a Merry Christmas! All children deserve a Merry Christmas! ❤️ With the Red Cross, CapaSystems has chosen to help vulnerable families with children have a Merry Christmas with Christmas help. Because 2022 has been a financially challenging year for many in Danish society, we naturally support… By CapaSystems · December 22, 2022 All children deserve a Merry Christmas! ❤️ With the Red Cross, CapaSystems has chosen to help vulnerable families with children have a Merry Christmas with Christmas help. Because 2022 has been a financially challenging year for many in Danish society, we naturally support the vital work of the Red Cross. We believe that every child should experience the joy and magic of the holiday season, regardless of their circumstances. This time of year should be about joy, love, and generosity, and we are committed to ensuring that these values are shared with everyone, especially those who are struggling. Our collaboration with the Red Cross ensures that families in need receive the assistance necessary to create cherished memories during this special time of year. By providing essentials and gifts, we hope to bring smiles and warmth to those who need it most. This initiative is not just about giving material gifts; it’s about offering hope, support, and a sense of community to those who may feel isolated or forgotten during the festive season. The holiday season can be particularly tough for families facing financial hardships. The pressure to provide a festive experience for their children can be overwhelming. That’s why the work of the Red Cross is so crucial. Their dedication to helping those in need aligns perfectly with our values at CapaSystems. We are proud to support their efforts and contribute to making a positive impact in our community. At CapaSystems, we understand the importance of corporate social responsibility. Supporting the Red Cross’s Christmas help program is just one of the many ways we strive to give back to society. We encourage other businesses and individuals to join us in this effort. Together, we can make a significant difference in the lives of many families. Thank you for supporting our efforts to make a difference. Together, we can spread joy and compassion throughout our community. Let’s remember the true spirit of Christmas and extend our hands to those who need it the most. Merry Christmas to everyone from CapaSystems 🎅 May your holidays be filled with love, laughter, and joy. Let’s make this Christmas a memorable and happy one for all, especially for the children who deserve nothing but the best. Get a quote → ← All news --- # Do You Identify With Statement No. 1, 2, Or 3? URL: https://capasystems.com/do-you-identify-with-statement-no-1-2-or-3/ Description: We release CapaBitLocker today in a new, time-saving version that takes drive encryption to an entirely new level and significantly simplifies administration When it comes to drive encryption — do you identify with statement no. 1, 2, or 3? Whichever of the three statements… Published: 2022-12-16 ← All news Application Packaging Do You Identify With Statement No. 1, 2, Or 3? We release CapaBitLocker today in a new, time-saving version that takes drive encryption to an entirely new level and significantly simplifies administration When it comes to drive encryption — do you identify with statement no. 1, 2, or 3? Whichever of the three statements… By CapaSystems · December 16, 2022 We release CapaBitLocker today in a new, time-saving version that takes drive encryption to an entirely new level and significantly simplifies administration When it comes to drive encryption — do you identify with statement no. 1, 2, or 3? 1. Don’t you worry — we are doing just fine without drive encryption. We have told all employees at our company that everyone should take care of their computers and not store data locally. 😖 2. We naturally encrypt our drives — but it is quite the chore, as making BitLocker work is both time-consuming and challenging because of all the manual work involved. But that’s how it is — we just put off other tasks at the department, even though they are essential. 😴 3. We couldn’t dream of skipping this — drive encryption with BitLocker is an easy and manageable task. However, we employ an additional solution to facilitate the work, which is what makes all the difference. Everything else is daft. 🤗 Whichever of the three statements above you subscribe to; you need to be aware of the advantages offered by CapaBitLocker — our super flexible BitLocker drive encryption solution. We launch CapaBitLocker today in a new, time-saving version that takes drive encryption to an entirely new level and significantly simplifies administration. The Setup of Drive Encryption With BitLocker Does Not Need to Take 10 Minutes! CapaBitLocker : Analyze whether your system is ready to implement BitLocker and indicate whether your devices are ready. However, not only the ready devices but — perhaps most importantly of all — also the devices that are not, as well as the reason for that contains a Trusted Platform Module (TPM) package that fixes the challenges with any devices that are not initially ready ensures easy encryption of all drives, including both OS drives and data drives ensures, if necessary, easy decryption of all drives saves all Recovery Passwords in both Active Directory and CapaInstaller, if so desired contains a feature for preset monitoring and reporting of the encryption state of each device so that you have the whole picture at all times and do NOT get surprises Thus, you can tick off “DRIVE ENCRYPTION” in your IT security checklist in less than 10 minutes. IT SECURITY IS IMPORTANT FOR US Webinar, 21 December, 10-11 am On Wednesday, 21 December, from 10 to 11 am , we will hold an exciting webinar, where CapaSystems’ Technical Program Manager, Dan Svendsen, will go over CapaBitLocker and reply to any questions you may have. This will give you an opportunity to get to know CapaBitLocker better, see all the advantages, and hear how it can make that super big difference for your company. BitLocker helps secure your company against data theft Technical Program Manager Dan Svendsen has written a blog post that focuses on the importance of drive encryption: “In the 15 years I have been working with IT and data security, I am yet to see a company that can honestly say that their employees NEVER save files locally on their computers — in spite of their IT policy. Even though data security has received particular attention after the implementation of the GDPR regulation, employees — but also the management — continue to be the weakest link in IT security.” I WOULD LIKE TO READ THIS Get a quote → ← All news --- # A Firewall Is Not Enough URL: https://capasystems.com/a-firewall-is-not-enough/ Description: In the 15 years our Technical Program Manager, Dan Svendsen, has been working with IT and data security, he is yet to see a company that can honestly say that their employees never save files locally on their computers — despite their IT policy A firewall is not enough! Not… Published: 2022-12-16 ← All news Application Packaging A Firewall Is Not Enough In the 15 years our Technical Program Manager, Dan Svendsen, has been working with IT and data security, he is yet to see a company that can honestly say that their employees never save files locally on their computers — despite their IT policy A firewall is not enough! Not… By CapaSystems · December 16, 2022 In the 15 years our Technical Program Manager, Dan Svendsen, has been working with IT and data security, he is yet to see a company that can honestly say that their employees never save files locally on their computers — despite their IT policy A firewall is not enough! Not at all. The Technical Program Manager of CapaSystems, Dan Svendsen, is yet to meet a company that can claim with 100% certainty that all of its employees store sensitive files only within the secure walls of the firewall. After all, who hasn’t tried to save a file on the desktop? This is simply a bit easier when you are on the trot. And that is the exact reason why you need to use BitLocker or a similar product. BitLocker encryption is one of the last defenses for the IT manager if a computer is stolen. It is the thing that ensures that sensitive data — saved on the desktop — do not end up in the wrong hands. BitLocker encryption of the entire company requires three things from the IT department: 1. All computers must have the maturity to be encrypted 2. You must be able to monitor whether the devices remain encrypted 3. The BitLocker recovery keys must be stored centrally. READ THE ENTIRE BLOG POST We launch CapaBitLocker today in a brand new, time-saving version that takes drive encryption to an entirely new level and significantly simplifies administration. Thus, you can tick off “DRIVE ENCRYPTION” in your IT security checklist in less than 10 minutes. READ MORE ABOUT CAPABITLOCKER Get a quote → ← All news --- # BitLocker Helps Secure Your Company Against Data Theft URL: https://capasystems.com/bitlocker-helps-secure-your-company-against-data-theft/ Description: Data security: Coach 71, seat 45. On the train across from Steen is a middle-aged man in a suit. He introduced himself briefly when taking his seat — something about auditing foundation-owned companies — but Steen’s thoughts were somewhere else: He is headed to a board… Published: 2022-12-16 ← All news CapaSystems Blog BitLocker Helps Secure Your Company Against Data Theft Data security: Coach 71, seat 45. On the train across from Steen is a middle-aged man in a suit. He introduced himself briefly when taking his seat — something about auditing foundation-owned companies — but Steen’s thoughts were somewhere else: He is headed to a board… By CapaSystems · December 16, 2022 Data security: Coach 71, seat 45. On the train across from Steen is a middle-aged man in a suit. He introduced himself briefly when taking his seat — something about auditing foundation-owned companies — but Steen’s thoughts were somewhere else: He is headed to a board meeting to present the accounts. The PowerPoint file is ready on the computer desktop, and he knows it from memory. Steen folds up the computer and closes his eyes — maybe just a 5-minute rest before arriving. ‘Copenhagen Central Station’, the speaker crackles, and Steen opens up his eyes. He must have been dozing off. The auditor across from him is gone. The same is Steen’s laptop with the annual accounts right there on the desktop! There are two possible outcomes: Either the IT department encrypts Steen’s computer, or they risk all of Steen’s local files ending up in the wrong hands. All Devices Must Be Encrypted to Maintain Data Security For the 15 years that I have been working with IT and data security, I have yet to see a company that can honestly say that their employees never save files locally on their computers — despite their IT policy. Although data security has gotten special attention after the implementation of the GDPR, employees — but also the management — continue to be the weakest link in IT security. IT managers, therefore, do not have a choice when it comes to securing data: All devices must be encrypted. When Microsoft introduced the encryption tool BitLocker , it was with data security in view. Although BitLocker is a free tool that comes with Windows 10 as standard, its implementation is not without challenges. If you want to secure your data with BitLocker — and also trust it to work — three things are required: All devices must have the maturity to be encrypted You need to monitor whether the devices will remain encrypted BitLocker recovery keys must be saved centrally so that an employee’s hard disk can be unlocked if the employee loses access. It Must Be Possible to Monitor BitLocker Encryption From One Centralized Location Most organizations I talk to need the possibility of encrypting the entire inventory from a central IT department. It is also possible to use the ‘sneakers’ method and walk around to all employees to check and mature their devices and encrypt them one by one. However, the ‘sneakers’ method is linked to two imminent problems. Of course, there is the time aspect, but you do, in fact, also lose control as soon as you leave the computer you have just encrypted. And what is worse, you don’t know whether your colleague’s device will stay encrypted once you leave the room. Especially that last point is important if you look at data security from a GDPR point of view. Being the IT manager, you must be 100% confident that your personal and business sensitive data are protected. If you are not certain whether all devices are encrypted, you do not know if that is the case. For IT managers of companies, it is, therefore, alpha and omega to have the possibility of initiating and monitoring the encryption of each device from one centralized location while having access to the recovery keys of each device so that all colleagues can be supported. READ ALSO: How to explain IT security so employees understand it A Stolen Computer Is Not Necessarily a Security Breach To Steen, the story had a happy ending. Following a rebuke from the IT manager to never save files locally, they could restore a backup so Steen could do his presentation from a different computer. The IT manager was able to assure Steen on the phone that although he had failed to observe the company’s data policies, his computer was encrypted, and no files on the desktop or anywhere else on the computer were accessible to hackers. Although Steen’s already long day became a little longer, the stolen computer was nothing but a pile of hardware — nothing else. CAPABITLOCKER MAKES IT EASY Get a quote → ← All news --- # Daka Denmark and CapaSystems URL: https://capasystems.com/daka-denmark-and-capasystems/ Description: Not only has Daka Denmark renewed the contract with CapaSystems but also expanded it, so they now use more products and solutions. The contract now includes CapaInstaller, CapaPacks, CapaImages, BitLocker, CapaDrivers, and CapaWinUpgrade. Daka Denmark has decided to add… Published: 2022-11-23 ← All news CapaSystems Blog Daka Denmark and CapaSystems Not only has Daka Denmark renewed the contract with CapaSystems but also expanded it, so they now use more products and solutions. The contract now includes CapaInstaller, CapaPacks, CapaImages, BitLocker, CapaDrivers, and CapaWinUpgrade. Daka Denmark has decided to add… By CapaSystems · November 23, 2022 Not only has Daka Denmark renewed the contract with CapaSystems but also expanded it, so they now use more products and solutions. The contract now includes CapaInstaller, CapaPacks, CapaImages, BitLocker, CapaDrivers, and CapaWinUpgrade. Daka Denmark has decided to add Mobile Device Management and PerformanceGuard as well as all CapaOne solutions: Updater, Reliability, and AdminOnDemand. We have cooperated with Daka Denmark since 2005 and are happy to continue the teamwork, and we will make every effort to provide the IT department with the best possible start with the new products and solutions. Read more about Daka Denmark A/S: https://www.daka.dk/en/ Read more about CapaOne: https://capasystems.com/capaone/ Get a quote → ← All news --- # Do You Know Which Software Undermines Your IT Security URL: https://capasystems.com/do-you-know-which-software-undermines-your-it-security/ Description: Do you dream of raising your security level and ensuring that all available third-party software is fully up to date? The Updater scans and indicates where there are updates that need to be addressed — and implements them automatically. Easily, transparently — and… Published: 2022-11-15 ← All news Application Packaging Do You Know Which Software Undermines Your IT Security Do you dream of raising your security level and ensuring that all available third-party software is fully up to date? The Updater scans and indicates where there are updates that need to be addressed — and implements them automatically. Easily, transparently — and… By CapaSystems · November 15, 2022 Do you dream of raising your security level and ensuring that all available third-party software is fully up to date? The Updater scans and indicates where there are updates that need to be addressed — and implements them automatically. Easily, transparently — and automatically! Do you find updating third-party software to be somewhat of a mouthful — convoluted and time-consuming? Do you constantly need to monitor the release of new versions and then prep them for your system — even though you have other tight deadlines? Do you keep postponing this duty, even though you know that security vulnerabilities may become hazardous and enable virus attacks and malware intrusions? Relax — you are not alone here — but… There is NO justification to cut corners when your IT security is in the balance! Nor when it comes to finding and fixing software that undermines it. This is something that can be done easily, transparently — and automatically. Forget about: being concerned about your IT security monitoring third-party software yourself prepping such software for distribution yourself The Updater does the job for you — it scans and indicates where there are updates that need to be addressed — and implements them automatically. And this is without regard to the deployment tool you have chosen to use. The smart thing here is that the Updater supports all of them — for example, CapaInstaller, SCCM, or Intune. CapaSystems is an expert in this field and have developed a Cloud solution that does the whole thing easily, so you can tick this item off your IT security list and focus your attention on other things. You can do three things: TRY FREE OF CHARGE FOR 30 DAYS WATCH THE VIDEO Get a quote → ← All news --- # Aabenraa Extends After a Successful First Contract Period! URL: https://capasystems.com/aabenraa-extends-after-a-successful-first-contract-period/ Description: The Domiciliary care in Aabenraa Municipality has extended its contract with CapaSystems Mobile Device Management (MDM). MDM help our customers by supporting all their units and securing faster ROI with low total costs. At CapaSystems, we cooperate with several municipalities… Published: 2022-10-30 ← All news CapaSystems Blog Aabenraa Extends After a Successful First Contract Period! The Domiciliary care in Aabenraa Municipality has extended its contract with CapaSystems Mobile Device Management (MDM). MDM help our customers by supporting all their units and securing faster ROI with low total costs. At CapaSystems, we cooperate with several municipalities… By CapaSystems · October 30, 2022 The Domiciliary care in Aabenraa Municipality has extended its contract with CapaSystems Mobile Device Management (MDM). MDM help our customers by supporting all their units and securing faster ROI with low total costs. At CapaSystems, we cooperate with several municipalities and are proud to help the domiciliary care in Aabenraa municipality in their daily work. Read about the domiciliary care in Aabenraa Municipality Read about Mobile Device Management (MDM) Get a quote → ← All news --- # Herning Municipality Renews Its Contract! URL: https://capasystems.com/herning-municipality-renews-its-contract/ Description: With great pleasure, we announce that yet another loyal and faithful collaborator has renewed their contract with CapaSystems. Herning Municipality, a valued client since 2009, continues to rely on a suite of our advanced IT management solutions, including CapaInstaller,… Published: 2022-10-14 ← All news News Herning Municipality Renews Its Contract! With great pleasure, we announce that yet another loyal and faithful collaborator has renewed their contract with CapaSystems. Herning Municipality, a valued client since 2009, continues to rely on a suite of our advanced IT management solutions, including CapaInstaller,… By CapaSystems · October 14, 2022 With great pleasure, we announce that yet another loyal and faithful collaborator has renewed their contract with CapaSystems. Herning Municipality, a valued client since 2009, continues to rely on a suite of our advanced IT management solutions, including CapaInstaller, CapaInstaller Utilization Index, CapaImages, CapaWinUpgrade, and CapaBitLocker. As we approach the 15th anniversary of our partnership, we are thrilled to continue providing Herning Municipality with the tools and services that have become integral to their IT operations. CapaInstaller: The Core of IT Management At the heart of Herning Municipality’s IT infrastructure is CapaInstaller, our robust Unified Endpoint Management (UEM) solution. CapaInstaller enables the Municipality to manage their entire fleet of IT assets from a centralized platform, whether they are desktops, laptops, mobile devices, or servers. The system simplifies the deployment of software, patches, and updates, while also providing comprehensive monitoring and reporting features that ensure the health and security of all endpoints. CapaInstaller’s intuitive interface and powerful automation capabilities reduce the workload on Herning’s IT team, allowing them to focus on more strategic initiatives. The system’s scalability and flexibility ensure that it can adapt to the evolving needs of Herning Municipality, providing long-term value and reliability. CapaImages: Streamlining Device Configuration Herning Municipality also utilizes CapaImages to manage and deploy standardized operating system images across their devices. CapaImages simplifies the process of setting up new devices, ensuring they are configured quickly and consistently. Each image is tailored to the specific needs of Herning Municipality, incorporating essential configurations, security settings, and pre-installed software. This approach ensures that all devices, whether they are newly deployed or being restored, meet the organization’s exacting standards. CapaImages not only saves time but also enhances security and compliance, as all devices are aligned with the Municipality’s IT policies from the moment they are deployed. CapaWinUpgrade: Seamless OS Upgrades Keeping operating systems up-to-date is crucial for maintaining security, performance, and compatibility. Herning Municipality relies on CapaWinUpgrade to manage the upgrade process efficiently. CapaWinUpgrade automates the deployment of OS upgrades across the Municipality’s IT environment, ensuring that all devices are running the latest versions with minimal disruption to users. This automation is particularly valuable in a large organization like Herning Municipality, where manually upgrading each device would be time-consuming and error-prone. CapaWinUpgrade ensures a smooth transition to new operating system versions, reducing downtime and ensuring that all systems are equipped with the latest features and security enhancements. CapaBitLocker: Enhanced Data Security Data security is a top priority for Herning Municipality, and CapaBitLocker plays a critical role in protecting their sensitive information. CapaBitLocker integrates seamlessly with Microsoft BitLocker, providing enhanced management and reporting capabilities that allow the Municipality to enforce encryption policies across all devices. With CapaBitLocker, Herning Municipality can ensure that all data stored on their devices is securely encrypted, protecting it from unauthorized access in the event of loss or theft. The solution also simplifies the management of encryption keys and provides detailed reporting on encryption status, ensuring compliance with data protection regulations. CapaInstaller Utilization Index: Maximizing Efficiency To further enhance their IT operations, Herning Municipality uses the CapaInstaller Utilization Index, a tool designed to provide detailed insights into how IT resources are being used. This tool helps the Municipality to optimize the deployment of software and hardware resources, ensuring that they are being utilized effectively and efficiently. By analyzing usage patterns, the CapaInstaller Utilization Index helps Herning Municipality identify areas where resources may be underutilized or where additional capacity may be needed. This proactive approach to resource management helps to reduce costs and ensures that the Municipality’s IT infrastructure is always aligned with its operational needs. A Partnership Built on Trust and Innovation Herning Municipality’s decision to renew their contract with CapaSystems is a testament to the value and trust that has been built over the years. As we approach the 15th anniversary of our partnership, we are proud to continue supporting Herning Municipality with cutting-edge IT solutions that drive efficiency, security, and innovation. CapaSystems remains committed to helping Herning Municipality navigate the challenges of modern IT management, providing the tools and expertise needed to maintain a robust and secure IT environment. We look forward to many more years of successful collaboration and to continuing to meet the evolving needs of Herning Municipality. Read more about Herning Municipality Read more about CapaInstaller Get a quote → ← All news --- # FynBus Renews Its Contract With CapaSystems! URL: https://capasystems.com/fynbus-renews-its-contract-with-capasystems/ Description: FynBus, the organization responsible for scheduling bus activity across the Region of Southern Denmark and the nine municipalities on the islands of Fyn and Langeland, has once again renewed its partnership with CapaSystems. Since the beginning of our cooperation in 2006,… Published: 2022-09-30 ← All news CapaSystems Blog FynBus Renews Its Contract With CapaSystems! FynBus, the organization responsible for scheduling bus activity across the Region of Southern Denmark and the nine municipalities on the islands of Fyn and Langeland, has once again renewed its partnership with CapaSystems. Since the beginning of our cooperation in 2006,… By CapaSystems · September 30, 2022 FynBus, the organization responsible for scheduling bus activity across the Region of Southern Denmark and the nine municipalities on the islands of Fyn and Langeland, has once again renewed its partnership with CapaSystems. Since the beginning of our cooperation in 2006, FynBus has relied on CapaSystems to provide the robust IT management solutions needed to keep their operations running smoothly. We are thrilled to continue this long-standing relationship, supporting FynBus in its mission to deliver efficient and reliable public transportation services to the region’s residents. A Comprehensive IT Management Solution Over the years, FynBus has integrated a range of CapaSystems’ solutions into their IT infrastructure. They utilize CapaInstaller, our flagship Unified Endpoint Management (UEM) solution, to manage and maintain their network of devices efficiently. CapaInstaller provides FynBus with the tools to automate software installations, update applications, and ensure that all endpoints are secure and compliant with the organization’s policies. In addition to CapaInstaller, FynBus takes advantage of several other CapaSystems services that further enhance their IT operations. These include: CapaPacks : A service that provides pre-packaged, tested, and ready-to-deploy software applications. With CapaPacks, FynBus can quickly and easily distribute the software they need across all their devices, reducing the time and effort required to manage their software portfolio. CapaDrivers : This service ensures that all devices within the FynBus network are equipped with the latest and most compatible drivers, eliminating potential issues related to hardware compatibility and performance. CapaImages : CapaImages enables FynBus to create and deploy standardized operating system images across their network, ensuring consistency and reliability in their IT environment. This service simplifies the process of setting up new devices and helps maintain uniformity across all endpoints. BitLocker : To safeguard sensitive data, FynBus utilizes BitLocker, a full-disk encryption feature that protects data on devices by encrypting entire drives. This service is critical for ensuring that all information stored on FynBus’s devices remains secure, even in the event of loss or theft. CapaWinUpgrade : Keeping operating systems up-to-date is crucial for maintaining security and performance. CapaWinUpgrade helps FynBus manage and automate the process of upgrading Windows operating systems across their network, ensuring that all devices run the latest versions with minimal disruption to operations. Ensuring Seamless Transportation Services The collaboration between FynBus and CapaSystems has played a significant role in supporting the operational efficiency of public transportation services in the Region of Southern Denmark. By leveraging our suite of IT management solutions, FynBus can focus on what they do best—scheduling and coordinating bus services—without being bogged down by the complexities of IT management. The use of CapaInstaller, along with the other CapaSystems services, ensures that FynBus’s IT infrastructure is always up to date, secure, and capable of handling the demands of a modern transportation network. Whether it’s deploying critical software updates, managing drivers, or encrypting sensitive data, CapaSystems provides the tools FynBus needs to maintain a reliable and effective IT environment. A Partnership Built on Trust and Success Since 2006, FynBus has trusted CapaSystems to deliver the IT solutions necessary for their operations. This enduring partnership is a testament to the success we’ve achieved together over the years. We are proud to be a part of FynBus’s journey and to contribute to the efficiency and reliability of public transportation in Southern Denmark. As we look to the future, CapaSystems remains committed to supporting FynBus with the best-in-class IT solutions they need to meet the challenges ahead. We will continue to work closely with FynBus to ensure that their IT infrastructure remains robust, secure, and capable of evolving with their needs. Looking Ahead The renewal of our partnership with FynBus marks another chapter in our shared story of success. We are excited to continue providing the tools and services that help FynBus deliver top-quality transportation services to the people of Fyn and Langeland. Our collaboration with FynBus is more than just a business relationship—it’s a partnership built on mutual respect, trust, and a shared commitment to excellence. At CapaSystems, we understand the critical role that technology plays in the day-to-day operations of organizations like FynBus. That’s why we are dedicated to offering innovative solutions that simplify IT management, enhance security, and improve operational efficiency. As we continue our partnership, we will remain focused on providing FynBus with the cutting-edge tools and exceptional support they need to succeed. In Conclusion The renewal of our partnership with FynBus is a moment of pride for CapaSystems. It underscores the value of our IT management solutions and the trust that FynBus places in us as their preferred IT partner. We are honored to continue supporting FynBus in their mission to provide reliable and efficient public transportation services, and we look forward to many more years of successful collaboration. Together, we will ensure that FynBus’s IT systems are always ready to meet the demands of their vital work, helping them to keep the wheels of public transportation turning smoothly in Southern Denmark. Read more about FynBus Read more about CapaInstaller Get a quote → ← All news --- # 20 Minimum Technical Requirements With a Strict Deadline URL: https://capasystems.com/20-minimum-technical-requirements-with-a-strict-deadline/ Description: Let CapaSystems help you to the finish line with 8 of them The Centre for Cyber Security, the Danish Agency for Digital Government, and the Danish Data Protection Authority have jointly set a razor-sharp deadline. ALL state authorities must comply with 20 minimum IT security… Published: 2022-09-12 ← All news Application Packaging 20 Minimum Technical Requirements With a Strict Deadline Let CapaSystems help you to the finish line with 8 of them The Centre for Cyber Security, the Danish Agency for Digital Government, and the Danish Data Protection Authority have jointly set a razor-sharp deadline. ALL state authorities must comply with 20 minimum IT security… By CapaSystems · September 12, 2022 Let CapaSystems help you to the finish line with 8 of them The Centre for Cyber Security, the Danish Agency for Digital Government, and the Danish Data Protection Authority have jointly set a razor-sharp deadline. ALL state authorities must comply with 20 minimum IT security requirements by January 1, 2023. The objective is clear: To secure a standard high level of security across the State. And the requirements are mandatory. The 20 minimum technical requirements for IT security for state authorities were issued right before the summer holidays — which now leaves four months to ensure everything is in place. “Our solutions are simple, intuitive, and do not require much after-sales consulting. I have gone over the list — and the way I see things, we can lend a hand with 8 of the requirements. And help make sure that these important check marks are ticked off in good time,” says the Chief Product Officer of CapaSystems, Martin Søndergaard. Firewalls must be implemented on all clients Client hard drives need to be encrypted The security of client OSs and client applications must be kept up to date Regular user accounts must not be assigned administrative rights to clients Clients must run the newest operating system MDM (Mobile Device Management) must be implemented on all mobile devices The security of the operating system and apps of mobile devices must be kept up to date The security of the authority’s Internet-facing services must be kept up to date We have collected the 20 minimum requirements — created a checklist that gives you a complete overview of how far you are in the process. Easy and clear! Download the checklist (in Danish) Can We Achieve the Objective Before That Date? The short answer is: Yes. The long answer is: Of course. The solutions provided by CapaSystems have been securing and optimizing IT at companies in both Denmark and abroad for more than 25 years. Over 35 municipalities in the Nordic Region currently make use of CapaSystems’ expertise. You can also draw on our deep insight and industry knowledge; after all, as a Danish company, we possess solid competencies and quite know what we are talking about. Let us help you get eight steps closer to the objective. Get help from CapaSystems Get a quote → ← All news --- # IT Security Is More Than Just an Expensive Insurance Policy URL: https://capasystems.com/it-security-is-more-than-just-an-expensive-insurance-policy/ Description: Outside the IT Department, IT security is regarded in an entirely fallacious way: as a super expensive insurance policy that only adds actual value when things go wrong. However, those who work with this daily are well aware that this certainly also depends on investments… Published: 2022-09-12 ← All news Application Packaging IT Security Is More Than Just an Expensive Insurance Policy Outside the IT Department, IT security is regarded in an entirely fallacious way: as a super expensive insurance policy that only adds actual value when things go wrong. However, those who work with this daily are well aware that this certainly also depends on investments… By CapaSystems · September 12, 2022 Outside the IT Department, IT security is regarded in an entirely fallacious way: as a super expensive insurance policy that only adds actual value when things go wrong. However, those who work with this daily are well aware that this certainly also depends on investments that help ensure items do not go wrong. Now is the worst possible moment to neglect your company’s IT security. And we are well aware that it could ALWAYS be exhausting to be asked questions like: Do you have your IT security covered? Is everything up to date? Can we sleep soundly at night? If you work in an IT Department, you are well aware of the importance of protecting the company you are part of. And this is why you toil, fight for investments, and implement policies that can be perceived by many as restrictive. However, you know too well that investments in IT security are perceived somewhat erroneously as insurance investments that only add real value when things go wrong. However, many forget that well-functioning IT security is undoubtedly ALSO the insurance that helps prevent items from going wrong. Over time, vicious external attacks against data and infrastructure have become more numerous and creative and come from many different fronts. It was pretty recently that the Government’s National Cyber Security Strategy also emphasized that 40 percent of all small and medium-sized enterprises in Denmark have an inadequate level of digital security and that 46% of the country’s IT systems are critical to society in lousy condition. Therefore, it is necessary to get the essential things right. Do Not Skip IT Security So what is the essential thing when we talk about IT security? We have paid a visit to www.sikkerdigital.dk , where the Danish Agency for Digital Government and the Danish Business Authority has gathered necessary information security knowledge. At the same time, we have consulted CapaSystems’ System Administrator, Christian Wadskov, who is very focused on continuously ensuring that we as a company take external threats seriously at all times. “It is my clear stance that given the level of threat we currently face, all companies should look over their shoulders and keep trying to be one step ahead of intruders. Failing this, things can go wrong. At my company, I am constantly plugging holes and making tweaks. And I would be lying to you now if I were to say that my colleagues do not confront me about this, as they certainly have the right to be irritated about having to change their working methods and working under restrictions. But this is just how it is — and they also understand this well every time I push them,” says System Administrator Christian Wadskov, CapaSystems. Seven Pieces of Advice on IT Security sikkerdigital. dk has put together seven pieces of advice on IT security (in Danish) for small and medium-sized companies that have not implemented the essential IT security measures: Update your programs continuously Purchase an antivirus and firewall Back up your data Learn to spot suspicious emails Come up with strong passwords Give your IT provider security requirements “There is nothing wrong with this advice. The objective is to help small enterprises gear up against cyber attacks and adopt more secure digital behavior. But in my world, this advice does not come even close to being enough. Where on the list is Multi-factor authentication or management of local administrator rights for company employees? This is the bare minimum that should be added to the list,” continues Christian Wadskov. There Is Nothing Foolish About Minimum Requirements Another thing noted on www.sikkerdigital.dk is that the Danish Agency for Digital Government and the Danish Business Authority has cataloged the 20 minimum technical requirements that ALL state authorities must comply with by January 1, 2023. “They are on the right side of things here. There is nothing foolish about minimum requirements, and I think that all companies of a certain size should look at this list as it provides them with good protection. And not being a “state authority” means you will not have that strict deadline hanging over your head. However, I would recommend that you not wait long to go through the list and identify if there are areas where you can tighten up your IT security,” concludes Christian Wadskov. The Chief Product Officer of CapaSystems, Martin Søndergaard, has also gone through the list to take stock of what CapaSystems could help with: “The way I see it, we can help you to the finish line with 8 out of these 20 minimum requirements. And the good thing is that we can do it with simple and intuitive solutions that do not require much after-sales consulting and that have been developed by a Danish software company with expertise in these areas. Download a checklist (in Danish) of the requirements Get a quote → ← All news --- # Dear Municipality URL: https://capasystems.com/dear-municipality/ Description: How does your IT department feel about the prospect of an upcoming election? Are they even before the preparations, worried that a human error would result in election chaos long queues at polling stations manual emergency procedures The dream would naturally be to provide… Published: 2022-08-24 ← All news Application Packaging Dear Municipality How does your IT department feel about the prospect of an upcoming election? Are they even before the preparations, worried that a human error would result in election chaos long queues at polling stations manual emergency procedures The dream would naturally be to provide… By CapaSystems · August 24, 2022 How does your IT department feel about the prospect of an upcoming election? Are they even before the preparations, worried that a human error would result in election chaos long queues at polling stations manual emergency procedures The dream would naturally be to provide reliable digital support to the election. However, the reality regarding elections is that this is a very complex task subject to strict regulation by law and challenging to set up routines for. Read the case study about how we helped Struer Municipality and why their IT department in the future will volunteer for the task without worry. Struer Municipality: We should have done this a log time ago Get a quote → ← All news --- # Avoid BitLocker Recovery Mode URL: https://capasystems.com/avoid-bitlocker-recovery-mode/ Description: A helping hand to our customers During patch Tuesday on august 9, 2022, Microsoft released a Windows update that can cause BitLocker to activate recovery mode and prompt the end-user for a recovery key. With the update KB5012170, Microsoft has fixed some security… Published: 2022-08-22 ← All news Application Packaging Avoid BitLocker Recovery Mode A helping hand to our customers During patch Tuesday on august 9, 2022, Microsoft released a Windows update that can cause BitLocker to activate recovery mode and prompt the end-user for a recovery key. With the update KB5012170, Microsoft has fixed some security… By CapaSystems · August 22, 2022 A helping hand to our customers During patch Tuesday on august 9, 2022, Microsoft released a Windows update that can cause BitLocker to activate recovery mode and prompt the end-user for a recovery key. With the update  KB5012170 , Microsoft has fixed some security vulnerabilities in Secure Boot by updating Secure Boot DBX — which can cause BitLocker to activate recovery mode. The prompt is presented only once after the update has been installed and the computer has been rebooted. CapaSystems recommends: Due to the above, CapaSystems recommends that all our customers take the following actions: Ensure that all active BitLocker recovery keys are saved in Active Directory and/or CapaInstaller Consider postponing the installation of KB5012170 We have developed a computer package to collect and save all active BitLocker recovery keys. If you already have a subscription for CapaBitLocker and are using Cloud Updater: The package will automatically download to your CapaInstaller environment If you do not have a subscription for CapaBitLocker or you are not using Cloud Updater: Please contact us If you need help — don’t hesitate to contact our Consulting Department. We will give a reasonable price for the assignment: Book, an experienced consultant Technical Notes: To validate that the BitLocker recovery keys have been correctly saved in Active Directory, the settings in the computer package must be updated to match your environment. Our guide describes how to do it. ℹ️ Microsoft has confirmed that the update can cause issues with BitLocker and is working on a solution. You can read more about it here Useful knowledge: Read more about BitLocker Read more about the issues with the update Get a quote → ← All news --- # IT Security Should Be at the VERY Top of Your 2do List URL: https://capasystems.com/it-security-should-be-at-the-very-top-of-your-2do-list/ Description: Cyberattacks are NO fun. Thats why it’s a good idea to strengthen your IT security — Try AdminOnDemand FOR FREE without pulling your credit card out of your pocket During the past week, the consequence of cybercriminals’ ruthless attacks became more than visible in Denmark —… Published: 2022-08-15 ← All news CapaOne IT Security Should Be at the VERY Top of Your 2do List Cyberattacks are NO fun. Thats why it’s a good idea to strengthen your IT security — Try AdminOnDemand FOR FREE without pulling your credit card out of your pocket During the past week, the consequence of cybercriminals’ ruthless attacks became more than visible in Denmark —… By CapaSystems · August 15, 2022 Cyberattacks are NO fun. Thats why it’s a good idea to strengthen your IT security — Try AdminOnDemand FOR FREE without pulling your credit card out of your pocket During the past week, the consequence of cybercriminals’ ruthless attacks became more than visible in Denmark — and cybersecurity is now at the VERY top of the 2do list of most companies. Quite understandably. It is a fact that intruders go directly after employees who have access to the organization’s critical functions and systems — and it is often the privileged accounts that play the role of an unintended open door. Therefore, this is a perfect place to start. You can tick off with peace of mind, among other things, the following issues: ✔️ Managing permanent administrator rights ✔️ Closing down external consultants in the system after the completion of their jobs ✔️ Removing former employees with password knowledge IT Security Free of Charge for 30 Days Would you like to set quickly and effectively a ✔️ next to your IT security? Try out Privileged Access Management (PAM) — WITHOUT pulling your credit card out of your pocket. CapaSystems allows you to try out our PAM solution AdminOnDemand FREE OF CHARGE FOR 30 DAYS — DIRECTLY from the website It is impossible to make it any easier: 👉 Signup 👉 Download the CapaOne Agent — and so your FREE 30-day trial period begins TURN IT ON AT ONCE Get a quote → ← All news --- # The CapaInstaller User Group: More Than Just a Series of Meetings URL: https://capasystems.com/the-capainstaller-user-group-more-than-just-a-series-of-meetings/ Description: The CapaInstaller User Group is created to help the clients of CapaSystems. By attending various meetings throughout the year, the different clients of CapaSystems are given the option to pick up the newest knowledge and consult each other about CapaSystems’ systems. We have… Published: 2022-07-22 ← All news Application Packaging The CapaInstaller User Group: More Than Just a Series of Meetings The CapaInstaller User Group is created to help the clients of CapaSystems. By attending various meetings throughout the year, the different clients of CapaSystems are given the option to pick up the newest knowledge and consult each other about CapaSystems’ systems. We have… By CapaSystems · July 22, 2022 The CapaInstaller User Group is created to help the clients of CapaSystems. By attending various meetings throughout the year, the different clients of CapaSystems are given the option to pick up the newest knowledge and consult each other about CapaSystems’ systems. We have had a chat with Søren Dahl Nielsen, who is the Chairman of the CapaInstaller User Group (or, in short, the CUG). Søren works daily as a Deployment Administrator at NIRAS, where he does everything that has to do with CapaInstaller at the company: he creates packages, conducts follow-up, collects data and teaches his colleagues. He is a major asset to the CUG and an expert within CapaInstallers. Read on to get an insight into why the CUG is useful to CapaSystems’ clients. How Did the Partnership Between CapaSystems and NIRAS Come About? NIRAS currently has some 3,000 CapaInstaller clients, but the cooperation with CapaSystems dates several years back. At the time, Søren was involved in finding a solution at NIRAS: “We examined 3 products. The advantage offered by CapaSystems lay in both its price and the lack of a need to purchase third-party products to make it run. The option for customisation was also of relevance, since I engage in a great deal of customisation.” Søren was elected Chairman, because he was always the one to come up with new ideas and solutions when he ran into problems with the system. He also thinks a lot of communication routes and makes sure to present his new ideas: “I talk a lot to my CapaSystems consultant, because there are certain things we can tweak at the company ourselves, but there are other things that quite simply need to be supported by the solution. CapaSystems then incorporates the feature into the solution. This is how we design processes, by simply improving things for everyone.” Chief Product Officer Martin Søndergaard from CapaSystems always has a fixed item on the agenda when the members of the CapaInstaller User Group meet. (Photo: Lars Olsen) CapaSystems Is Attentive to Ideas Since Søren works so actively with CapaInstaller, he has the clear impression that CapaSystems listens to him when he raises the question of problems or possible improvements: “When I come up and say: ‘This is something that we’ve got to do’ or ‘We need to take a look at this solution,’ they listen to what I have to say. They know that what I say is based on the experience I have amassed from my 3,000 endpoints.” CapaSystems also pay attention to the two CUG events that are held every year. Each CUG event presents what has happened with CapaInstaller since the last event, any new services that have been introduced and any upgrades in relation to Windows and offers a forum for questions and suggestions from the users. Søren says that CapaSystems is really good at using CUGs to engage with clients and receive input: “If they present something new, they make room for people to say: ‘But hey, what do we do when we are in this kind of situation?’ Perhaps we will not stay up and discuss the entire solution from beginning to end, but then they will say: ‘We’ll take it up again in the break’ or ‘We’ll call you tomorrow,’ and so contact is established, says Søren and continues that Martin Søndergaard, who is the CPO of CapaSystems, tends to bring a long list of wishes and suggestions from every CUG event.” He explains that when participants come up with ideas, it is important not to put them down, but to instead listen and accept these, and this is something CapaSystems is good at, explains Søren. The CapaInstaller User Group Uplifts and Inspires You could be tempted to believe that the CUG is a form of a support group, and Søren explains that this is partially true, but not because CapaInstaller is difficult to use: “The CUG is just as much a forum where we can share ideas and help put these ideas into practice. Overall, the CUG is about more than just small talk between people who have nothing else in common but CapaInstaller.” Søren says that the participants get to know each other outside the roles they hold in their respective companies and that the focus is not only on the technology, and this is something that attracts people. With this many different participating companies, there can easily be competitors attending, but this is no source of concern to Søren, who says that competition only helps make them better. The board of CapaInstaller User Group consists of (from left) the board members Jesper T. Raun, IT Infrastructure Manager at BHJ, Hans-Jørgen Olsen, Client Management Specialist at Rødovre Municipality and board chairman Søren Dahl Nielsen, Deployment Specialist from NIRAS. (Photo: Lars Olsen) “The network is the most important thing about the CUG” When you ask Søren why you should take part in the CUG, his answer is quite clear: “Participating is not only useful for the sake of getting news and presentations; what is most important is the network. This industry lies on the shoulders of a great number of focused engineers, who are often left alone with their work. Getting to know this many other clients and exchanging back and forth professional opinions that would otherwise never see the light of day is the most important thing here.” Søren explains that the reason he serves as the Chairman of the CUG is that he believes in it: “I would very much like to help spread the word. I think that it’s important that we are told the good story.” But he does not only get to tell the good story, he also helps create it. On account of his initiative, he is also the one who gets access to new features first. This is how they are tested, and he does not only get his problem solved, but also provides feedback on the new tweaks. Nor is he reluctant to pass on ideas and feedback from other clients who get in touch with him. This makes him an excellent advocate for the CUG, and he is actively working to spread news of the event to as many people as possible. We set store by the positive feedback on the CUG and appreciate when committed clients like Søren make a contribution to knowledge sharing at the events. We are looking forward to upcoming events. Read more about CapaInstaller User Group here Get a quote → ← All news --- # Release | Wave Your Heavy IT Expenses Good-Bye URL: https://capasystems.com/wave-your-heavy-it-expenses-good-bye/ Description: Today we release CapaInstaller 6.4 — we welcome state-of-the-art peering technology that has found its way to CapaInstaller OS Deployment The release of the newest version of CapaInstaller practically eliminates the need for expensive servers — bid welcome to CapaInstaller… Published: 2022-06-07 ← All news Application Packaging Release | Wave Your Heavy IT Expenses Good-Bye Today we release CapaInstaller 6.4 — we welcome state-of-the-art peering technology that has found its way to CapaInstaller OS Deployment The release of the newest version of CapaInstaller practically eliminates the need for expensive servers — bid welcome to CapaInstaller… By CapaSystems · June 7, 2022 Today we release CapaInstaller 6.4 — we welcome state-of-the-art peering technology that has found its way to CapaInstaller OS Deployment The release of the newest version of CapaInstaller practically eliminates the need for expensive servers — bid welcome to CapaInstaller 6.4 . Our CapaInstaller agent has been using peering technology for sharing software packages between endpoints for many years. With CapaInstaller 6.4, the same state-of-the-art peering technology has found its way to CapaInstaller OS Deployment — and, in a snap of the fingers, it has drastically reduced the need for distribution servers. How it is done: Installation of images with CapaInstaller OS Deployment — step by step: OS Deployment searches for images and drivers in the local cache OS Deployment searches for images and drivers on endpoints in the local network If OS Deployment does not find the required images or drivers, it will automatically download them from the OS Deployment server Once the primary endpoint has downloaded images and drivers, it will share the files to the endpoints in the local network requesting them. Follow these steps: Already a customer: If you want to save time and money with CapaInstaller 6.4, simply upgrade to the newest version. Curious reader: If you want to know what CapaInstaller can do for your business, contact us and get a non-binding offer. Give CapaInstaller a look Download CapaInstaller Solution Brief Get a quote → ← All news --- # Release | Do You Update Drivers — Automatically? URL: https://capasystems.com/release-do-you-update-drivers-automatically/ Description: Today we launch a new generation of CapaDrivers No explanations are needed when it comes to the importance of continuously keeping the company’s drivers up to date. This: improves security increases productivity ensures fewer crashes However, this also wastes time — or at… Published: 2022-05-18 ← All news Application Packaging Release | Do You Update Drivers — Automatically? Today we launch a new generation of CapaDrivers No explanations are needed when it comes to the importance of continuously keeping the company’s drivers up to date. This: improves security increases productivity ensures fewer crashes However, this also wastes time — or at… By CapaSystems · May 18, 2022 Today we launch a new generation of CapaDrivers No explanations are needed when it comes to the importance of continuously keeping the company’s drivers up to date. This: improves security increases productivity ensures fewer crashes However, this also wastes time — or at least it does for some users. So why not automate this part of your IT administration? Today we launch a new generation of CapaDrivers that continuously scans for the newest driver packages from Lenovo, Dell, HP and Microsoft and makes it easy to install drivers on new and existing computers. The latest version of CapaDrivers offers: Support for Windows 11 Driver installation during image roll-out Custom-made driver packages How we do it CapaDrivers continuously scans for the latest driver packages from Lenovo, Dell, HP and Microsoft. The driver packages are downloaded, converted and uploaded to the CapaOne portal, where you can easily retrieve/download them. CapaDrivers automatically matches your computer models to the corresponding driver package before the driver update starts. Once the driver update is complete, the history is saved in CapaInstaller. Automatic matching of computer models Continuous updating of driver packages Always quick and easy integration Free access to support Tried and tested packages Easier troubleshooting Read more about CapaDrivers Download Solution Brief 3 important reasons to keep your drivers up to date Get a quote → ← All news --- # Release | Trust Is NOT Enough! URL: https://capasystems.com/release-trust-is-not-enough/ Description: When it comes to IT security, trusting your users is NOT enough. It is here that Privileged Access Management (PAM) comes into the picture. This is why we introduce AdminOnDemand. Published: 2022-05-11 ← All news CapaSystems Blog Release | Trust Is NOT Enough! When it comes to IT security, trusting your users is NOT enough. It is here that Privileged Access Management (PAM) comes into the picture. This is why we introduce AdminOnDemand. By CapaSystems · May 11, 2022 When it comes to IT security, trusting your users is NOT enough. It is here that Privileged Access Management (PAM) comes into the picture. This is why we today introduce: CapaOne AdminOnDemand PAM from CapaSystems eliminates the risky and unnecessary local administrator rights — without simultaneously reducing the productivity of your business. AdminOnDemand supports and upgrades all deployment products — including, for example, CapaInstaller, SCCM and Intune — and provides an opportunity to raise the security level of your business when users are granted the exact rights they need. No more — and certainly no less. AdminOnDemand automatically manages the up and downscaling of user rights, while administrators can easily keep track of this on a dashboard that is well-arranged graphically. AdminOnDemand is yet another CapaOne-based product developed by CapaSystems. CapaOne is our cloud-based platform, which offers our customers simple IT administration without prior expertise.  CapaOne supports and upgrades all deployment products — including, for example, CapaInstaller, SCCM and Intune. Get a 30 days FREE trial — Contact Sales! Read the blog post regarding CapaOne AdminOnDemand Get a quote → ← All news --- # Living on the Edge URL: https://capasystems.com/living-on-the-edge/ Description: With AdminOnDemand you can easily assign local administrator rights based on different methods, such as Active Directory group membership or local group membership or assign a user local administrator rights on a single computer. Published: 2022-05-11 ← All news PAM Living on the Edge With AdminOnDemand you can easily assign local administrator rights based on different methods, such as Active Directory group membership or local group membership or assign a user local administrator rights on a single computer. By CapaSystems · May 11, 2022 Imagine this nightmare scenario: Every user in your organization is local administrator on their computer! I don’t have to explain the constant danger that lurks behind every click the user makes when they check their email and browse the internet. You probably already know that local administrator rights should be avoided or kept to an absolute minimum, but to keep the users happy they get to keep their rights. Why would any IT department want that? “Because that’s the easiest way to install software or printers — and we don’t have time to package everything”. What else could you do to minimize the threat from the big bad internet? The easiest way to do this, would be to cut the internet connection, and turn of every computer in the company. This, of cause would have implications on the productivity, and the employees would probably think your decision was rather stupid. To implement User Account Control and remove the employee’s ability be local administrators are a little less drastic change, and probably easier to digest than the alternative above. Unfortunately, every company has a group of users, or a certain employee type that require local administrator rights to perform their jobs. As an example, I could mention the developer type employee, who constantly is updating or adding features to their development tools. These sorts of users can become quite a burden for the software packaging team in your IT department, and what usually happens, is that the developers become permanent local admins on their computers. The developers are probably not the users you should fear the most — what about a stressed out customer service employee or the CEO secretary who opens a spear phishing mail and clicks on a malware infested URL. That’s where things get out of control very fast if the user is local administrator. The Solution As an alternative solution what if users could elevate applications and install software with your permission? Introducing AdminOnDemand — a Privileged Access Management (PAM) tool and a part of CapaSystems CapaOne solution. With AdminOnDemand you can easily assign local administrator rights based on different methods, such as Active Directory group membership or local group membership or assign a user local administrator rights on a single computer. There is even an option to assign a global local administrator. For a computer to be able to receive an AdminOnDemand configuration, it needs to be tagged. A computer can be tagged with as many tags as you wish. Tags are applied in the devices list, where filters can be applied the devices list to single out exactly the computers you need to tag. The filters can be based on many different criteria’s, such as computer name, hardware information and software installed on the computer. The search filters are an extremely powerful tool, you can even create a list of computers with batteries that have a poor maximum capacity. When the computer is tagged and a configuration is applied to that tag, the user can start elevating MSI or EXE files. How Does It Work To use the AdminOnDemand privileged access management solution to run or install a program, the user must right click on the file and select “Run as AdminOnDemand”. At this moment the user is authorized through either Active Directory group or local group membership or via the relationship to the computer or whether the user has global administrator rights. This makes changes to the configurations work instantly, because the user is authenticated on their elevation request. The user is presented with a warning that actions are logged when a program or installer is elevated. The user is now presented with a User Account Control prompt, here they must type in their own credentials and password. Logging of user actions is instantly sent to the CapaOne Portal, and a dashboard shows you which programs have been installed, and how many times. The dashboard also displays which applications are elevated and a list of the users who requests local administrator rights. Every graph in the dashboard is clickable — this means that you can do a deep dive into the information very fast. If you click on an application in the graph, you will be able to see who has installed the application and on what computer and when it happened. If you want to analyze what the most active users are doing when elevated that is also possible — just click on the graph with their name next to it. If a user is elevating a Command prompt, the actions done inside the prompt is also logged. A Change for the Better Going from being local administrator, to not having any rights on the computer might be a big change to the users in your organization, and you might get a few complains about your decision. To make the transmission easier on the users, why not assign everyone in the organization local administrators rights through the privileged access management tool AdminOnDemand? The users would have the same rights as before, but they might think twice before installing non work related software. And as a bonus you get to see what the users are installing through our extensive logging methods. You can use all this logging information to your advantage in your software packaging team. It might be a good idea to package the most installed programs. With privileged access management solution AdminOnDemand you’ve got the perfect tool to help your users and keep the client platform secure at the same time. By Lars Olsen, Consultant Read more about AdminOnDemand Get a quote → ← All news --- # Let Us Present Our Latest Customer — Torshavn Municipality! URL: https://capasystems.com/let-us-present-our-latest-customer-torshavn-municipality/ Description: It is with great pleasure that we announce that Torshavn Municipality has chosen CapaSystems as a software supplier. Torshavn Municipality is our first customer on the Faroe Islands, and we look forward to adding value to their IT with our products and services. Torshavn… Published: 2022-04-29 ← All news CapaSystems Blog Let Us Present Our Latest Customer — Torshavn Municipality! It is with great pleasure that we announce that Torshavn Municipality has chosen CapaSystems as a software supplier. Torshavn Municipality is our first customer on the Faroe Islands, and we look forward to adding value to their IT with our products and services. Torshavn… By CapaSystems · April 29, 2022 It is with great pleasure that we announce that Torshavn Municipality has chosen CapaSystems as a software supplier. Torshavn Municipality is our first customer on the Faroe Islands, and we look forward to adding value to their IT with our products and services. Torshavn Municipality has signed up for a multi-annual contract with CapaInstaller and almost all our services. Read more about Torshavn Municipality Read more about CapaSystems Get a quote → ← All news --- # CapaSystems Extends International Cooperation! URL: https://capasystems.com/capasystems-extends-international-cooperation/ Description: We are delighted to announce that our valued client, Czech Tymphany, has once again chosen to extend their contract with CapaSystems. Tymphany, a global leader in the design and manufacturing of high-performance audio solutions, has been a loyal customer of CapaSystems for… Published: 2022-04-22 ← All news CapaSystems Blog CapaSystems Extends International Cooperation! We are delighted to announce that our valued client, Czech Tymphany, has once again chosen to extend their contract with CapaSystems. Tymphany, a global leader in the design and manufacturing of high-performance audio solutions, has been a loyal customer of CapaSystems for… By CapaSystems · April 22, 2022 We are delighted to announce that our valued client, Czech Tymphany, has once again chosen to extend their contract with CapaSystems. Tymphany, a global leader in the design and manufacturing of high-performance audio solutions, has been a loyal customer of CapaSystems for several years, and we are thrilled to continue supporting their IT needs. This latest contract extension covers 580 clients and includes the continued use of our CapaPacks service, a key component of their IT management strategy. A Longstanding Partnership Built on Trust Our relationship with Tymphany dates back to 2018 when Senior Consultant Erik Kaufmann first visited their Czech facility. During this visit, Erik played a crucial role in helping Tymphany implement CapaSystems’ solutions, while also providing in-depth training to their employees. This initial collaboration laid the foundation for a strong and successful partnership, as Tymphany quickly realized the value and efficiency that CapaSystems could bring to their IT operations. Over the years, Tymphany has come to rely on CapaPacks, our comprehensive software packaging and deployment service, to streamline their software management processes. With CapaPacks, Tymphany has been able to automate the deployment of software across their extensive network of clients, reducing the time and resources required to maintain their IT infrastructure. This level of automation and efficiency is essential for a company like Tymphany, which operates in a highly competitive and fast-paced industry where every minute counts. CapaPacks: Enhancing IT Efficiency and Flexibility CapaPacks is one of CapaSystems’ flagship services, designed to simplify and automate the complex process of software packaging and distribution. By utilizing CapaPacks, Tymphany can ensure that their software is consistently and reliably deployed across all 580 of their clients, minimizing the risk of errors and reducing downtime. The ability to quickly and efficiently deploy software updates and new applications is critical for maintaining the performance and security of Tymphany’s IT systems. Moreover, CapaPacks offers Tymphany the flexibility to customize software packages to meet their specific needs. Whether it’s configuring software settings, integrating with existing systems, or deploying specialized applications, CapaPacks provides the tools and support necessary to achieve these goals with ease. This level of customization ensures that Tymphany’s IT environment remains optimized for their unique operational requirements. Looking Forward to Continued Success As we celebrate the extension of our contract with Tymphany, we are also looking forward to the future of our partnership. The trust that Tymphany has placed in CapaSystems over the years is something we value deeply, and we are committed to continuing to deliver the high level of service and support that they have come to expect from us. In the coming years, we will work closely with Tymphany to ensure that their IT systems continue to operate at peak efficiency. Whether it’s through ongoing support, regular updates to our CapaPacks service, or the introduction of new features and capabilities, we are dedicated to helping Tymphany achieve their IT goals and maintain their position as a leader in the audio solutions industry. Expanding Our International Footprint The extension of our contract with Tymphany also highlights CapaSystems’ growing international presence. As a Danish company, we are proud to have established strong relationships with clients across Europe and beyond. Our partnership with Tymphany is a prime example of how CapaSystems’ solutions can meet the needs of global organizations, providing them with the tools and support necessary to manage their IT infrastructure effectively, regardless of location. A Partnership Built on Collaboration and Innovation At the heart of our partnership with Tymphany is a shared commitment to innovation and excellence. By working together, we have been able to develop and implement IT solutions that not only meet Tymphany’s current needs but also position them for future growth and success. This collaborative approach has been instrumental in the success of our partnership and will continue to guide our work together in the years to come. In Conclusion We are excited to continue our journey with Tymphany and look forward to many more years of successful collaboration. The extension of our contract is a testament to the strength of our partnership and the value that CapaSystems brings to their IT operations. As we move forward, we will remain dedicated to providing Tymphany with the best possible service and support, ensuring that their IT systems are always ready to meet the challenges of the future. Here’s to a continued partnership with Tymphany and to the ongoing success of both our companies! Read more about Tymphany here Read more about CapaPacks here Get a quote → ← All news --- # CapaSystems Extends With NGO! URL: https://capasystems.com/capasystems-extends-with-ngo/ Description: We have extended with The NGO Muskelsvindfonden. Muskelsvindfonden is a union that fights for a better life for people with muscular dystrophy and their next of kin. We are extremely happy that our products and services can make a difference for Muskelsvindfonden and their… Published: 2022-04-15 ← All news CapaSystems Blog CapaSystems Extends With NGO! We have extended with The NGO Muskelsvindfonden. Muskelsvindfonden is a union that fights for a better life for people with muscular dystrophy and their next of kin. We are extremely happy that our products and services can make a difference for Muskelsvindfonden and their… By CapaSystems · April 15, 2022 We have extended with The NGO Muskelsvindfonden. Muskelsvindfonden is a union that fights for a better life for people with muscular dystrophy and their next of kin. We are extremely happy that our products and services can make a difference for Muskelsvindfonden and their important and confirming work. Muskelsvindfonden uses CapaInstaller, CapaPacks and CapaImages. We are very proud of the collaboration with an NGO like Muskelsvindfonden that fights for a world where there is room for differences! Read more about Muskelsvindfonden’s work Read more about CapaInstaller (picture: Chairman for Muskelsvindfonden Simon Toftgaard Jespersen and Key Account Manager at CapaSystems Dennis Lind Hauberg) Get a quote → ← All news --- # Lessor Group and CapaSystems Continue Their Cooperation! URL: https://capasystems.com/lessor-group-and-capasystems-continue-their-cooperation/ Description: Lessor Group, which is a part of Paychex Inc., has renewed their contract with CapaSystems for yet another year. This renewal marks the continuation of a successful partnership that has seen Lessor Group benefit from the powerful capabilities of CapaInstaller, complemented by… Published: 2022-03-28 ← All news CapaSystems Blog Lessor Group and CapaSystems Continue Their Cooperation! Lessor Group, which is a part of Paychex Inc., has renewed their contract with CapaSystems for yet another year. This renewal marks the continuation of a successful partnership that has seen Lessor Group benefit from the powerful capabilities of CapaInstaller, complemented by… By CapaSystems · March 28, 2022 Lessor Group, which is a part of Paychex Inc., has renewed their contract with CapaSystems for yet another year. This renewal marks the continuation of a successful partnership that has seen Lessor Group benefit from the powerful capabilities of CapaInstaller, complemented by the essential services of CapaPacks and CapaImages. CapaSystems is proud to provide the Lessor Group with tools and solutions that enhance their IT operations, streamline processes, and ensure a high level of efficiency and reliability across their organization. The combination of CapaInstaller, CapaPacks, and CapaImages has proven to be a winning formula for Lessor Group, enabling them to maintain a well-managed and secure IT environment that supports their business objectives. CapaInstaller: The Backbone of IT Management At the heart of Lessor Group’s IT management strategy is CapaInstaller, a comprehensive Unified Endpoint Management (UEM) solution. CapaInstaller provides Lessor Group with the ability to manage and control all of their IT assets from a single platform, whether it’s desktops, laptops, mobile devices, or servers. With CapaInstaller, Lessor Group can easily deploy software, manage updates, monitor performance, and ensure compliance across their entire IT infrastructure. This level of control is crucial for a company like Lessor Group, which operates within the complex and highly regulated payroll and HR sectors. CapaInstaller’s robust features help ensure that their IT systems remain secure, up-to-date, and compliant with industry standards, allowing them to focus on delivering value to their customers. CapaPacks: Simplifying Software Deployment CapaPacks is an essential service included in Lessor Group’s contract that significantly enhances the capabilities of CapaInstaller. CapaPacks provides ready-to-use software packages that can be deployed across an organization’s IT environment quickly and efficiently. These packages are pre-configured and thoroughly tested by CapaSystems, ensuring that they work seamlessly within any IT environment. For Lessor Group, CapaPacks eliminates the time-consuming and often complex task of creating and testing software packages. Instead, they can rely on CapaSystems to deliver high-quality, up-to-date software packages that are ready for deployment. This not only saves time and reduces the workload on their IT team but also ensures that all software deployments are consistent, reliable, and secure. CapaPacks covers a wide range of popular software applications, from office productivity tools to specialized industry-specific applications. By leveraging CapaPacks, Lessor Group can ensure that their employees have access to the software they need to perform their jobs effectively, without the delays or disruptions that can occur with manual software deployment processes. CapaImages: Streamlining Device Management Another key component of Lessor Group’s IT strategy is CapaImages, a service that simplifies the management and deployment of operating system images. CapaImages provides Lessor Group with pre-configured, standardized OS images that can be deployed across their organization’s devices. These images are customized to meet Lessor Group’s specific requirements, ensuring that all devices are set up with the correct configurations, security settings, and software applications. CapaImages streamlines the process of setting up new devices, ensuring that they are ready for use right out of the box. This is particularly valuable for Lessor Group, which needs to ensure that new devices are quickly and consistently configured to meet their operational and security standards. CapaImages also plays a crucial role in disaster recovery scenarios, allowing Lessor Group to quickly restore devices to a known good state in the event of a system failure or security breach. A Continued Partnership for Success The renewal of Lessor Group’s contract with CapaSystems is a testament to the value and effectiveness of the solutions and services provided. By continuing to utilize CapaInstaller, CapaPacks, and CapaImages, Lessor Group is well-equipped to manage their IT infrastructure with confidence, ensuring that their systems are secure, efficient, and aligned with their business goals. CapaSystems is committed to supporting Lessor Group in their IT management journey, providing the tools, expertise, and services needed to navigate the challenges of today’s digital landscape. We look forward to another year of successful collaboration and to continuing to help Lessor Group achieve their IT and business objectives. Read more about the Lessor Group Read more about CapaInstaller Get a quote → ← All news --- # Svendborg Municipality Renew Their Contract! URL: https://capasystems.com/svendborg-municipality-extends/ Description: Yet another municipality extends the collaboration with CapaSystems — and we are proud to say, that Svendborg Municipality has decided to renew their contract with CapaSystems! Since 2011, Svendborg Municipality has used CapaInstaller, but the last couple of years they have… Published: 2022-03-22 ← All news CapaSystems Blog Svendborg Municipality Renew Their Contract! Yet another municipality extends the collaboration with CapaSystems — and we are proud to say, that Svendborg Municipality has decided to renew their contract with CapaSystems! Since 2011, Svendborg Municipality has used CapaInstaller, but the last couple of years they have… By CapaSystems · March 22, 2022 Yet another municipality extends the collaboration with CapaSystems — and we are proud to say, that Svendborg Municipality has decided to renew their contract with CapaSystems! Since 2011, Svendborg Municipality has used CapaInstaller, but the last couple of years they have found great value using most of our product portfolio such as CapaPacks, CapaDriver, CapaImages, BitLocker, and CapaWinUpgrade. Latest they added CapaOne Reliability and CapaOne Updater to their installation. Every day the software we develop help more than 25% of the Danish municipalities in their daily IT Operations — including Svendborg Municipality! Read more about some of the latest products: CapaOne Reliability and CapaOne Update Read more about Svendborg Municipality Get a quote → ← All news --- # Seven Days to Get CapaInstaller Running URL: https://capasystems.com/seven-days-to-get-capainstaller-running/ Description: What our future clients are most skeptical about when we tell them about our Unified Endpoint Management solution is that we can actually get CapaInstaller up and running in seven days only. So let us just say it once and for all: Yes, we can do it. The implementation… Published: 2022-03-22 ← All news Application Packaging Seven Days to Get CapaInstaller Running What our future clients are most skeptical about when we tell them about our Unified Endpoint Management solution is that we can actually get CapaInstaller up and running in seven days only. So let us just say it once and for all: Yes, we can do it. The implementation… By CapaSystems · March 22, 2022 What our future clients are most skeptical about when we tell them about our Unified Endpoint Management solution is that we can actually get CapaInstaller up and running in seven days only. So let us just say it once and for all: Yes, we can do it. The implementation itself consists of several stages, but you as a client should not expect it to take four weeks until your new system is up and running. Perhaps it sounds unrealistic — but even though we are fast, we also guarantee that our first priority is being thorough. In this article, we will get round to some of the questions our clients ask prior to the implementation of CapaInstaller. What Are the Stages of Implementation of CapaInstaller? Whether we manage to successfully implement CapaInstaller within seven days naturally depends on your company’s setup. This is why we always provide a list of items you need to have ready so we can make sure that the solution we install will meet the needs of your particular business. In this connection, we also ensure that your hardware and software live up to the standards we have defined prior to the installation process. Once we are on site, we take the first step — installing a Capa server. A Capa server is a database, where all services are set up and then rolled out on x number of machines. If you would like us to go in full detail, we can do the following things in the course of a 7-day implementation: Standard implementation of CapaInstaller Server in DMZ Implementation of BitLocker Implementation of CapaDrivers Implementation of CapaWinUpgrade Implementation of CapaPacks Implementation of CapaImages Asset Management — creation of application groups Configuration Management OS Deployment Patch Management Maturation of 4 hardware models Development of 3 images Development of 8 standard software packages Setup of DEP/VPP as well as Google Enterprise/ZeroTouch and Samsung Knox Roll-in on 10 devices so that you can see that the system is functional Setup of 3 profiles Asset Management Setup of 3 application groups Setup of 4 departments Review of the use of MDM All of the above presupposes that your company has a fully operational system that we can use. Our consultants will be in constant dialogue with your company and give you the big picture so you never have any doubts about what should be done before, during and after we install CapaInstaller — your Unified Endpoint Management solution. A New System Requires an Adaptation Period Each individual implementation stage is followed by an adaptation period. Such a period with us includes thorough guidance and training in the system that gives you the time and peace of mind so you can properly get to know the solution yourself. There may be new questions and challenges to crop up in this stage — but CapaSystems’ consultants will always be ready to lend a helping hand. Will a CapaInstaller implementation always go smoothly and without flaws? No, this cannot always happen. But rather than referring to this as process flaws, you can rather accept that it is unavoidable to sometimes experience unanticipated problems. If your company has a special IT setup, this can create certain challenges that can result in teething troubles and postpone things a bit, but this often depends on the size of the installation and its desired degree of simplicity. Therefore, we strive — in cooperation with you — to always anticipate problems and prepare the installation in the best way possible. How much does an implementation cost? The matter of price is one of the key issues that we have been discussing for a long time. New clients often “put on belts and harnesses” if they have previously experienced a poor and expensive implementation — and they have our full understanding for this. Therefore, it is not particularly important to us if we charge DKK 50,000 for the implementation or if we do it free of charge. The most important thing to us is to put the client first. We are very willing to convince new clients about what we are capable of and how we can complete an implementation within seven days. Therefore, you as a client can always expect the following four things prior to, during and after an implementation: A clear schedule for when CapaInstaller will be up and running Consultants, who will be at your disposal if you have questions Option for modifications along the way Review of and training in CapaInstaller Since we believe so much in our own abilities as well as our product, we would very much like to give the implementation away to you. We would also like to eliminate any concern you have that we can successfully do it in seven days. Read more about CapaInstaller Get a quote → ← All news --- # Selfmade® Extends With CapaSystems! URL: https://capasystems.com/selfmade-extends-with-capasystems/ Description: Very soon, ‘STOF & STIL’ will change the company name to Selfmade® — but they won’t make any changes in the collaboration with CapaSystems. Selfmade® has extended their contract for three years and will continue using both CapaInstaller, MDM, and CapaPacks. Selfmade®’s… Published: 2022-02-25 ← All news CapaSystems Blog Selfmade® Extends With CapaSystems! Very soon, ‘STOF & STIL’ will change the company name to Selfmade® — but they won’t make any changes in the collaboration with CapaSystems. Selfmade® has extended their contract for three years and will continue using both CapaInstaller, MDM, and CapaPacks. Selfmade®’s… By CapaSystems · February 25, 2022 Very soon, ‘STOF & STIL’ will change the company name to Selfmade® — but they won’t make any changes in the collaboration with CapaSystems. Selfmade® has extended their contract for three years and will continue using both CapaInstaller, MDM, and CapaPacks. Selfmade®’s decision to extend their contract reflects the strength and value of our long-standing partnership. Our solutions have been instrumental in helping them streamline their IT operations, enhance efficiency, and ensure smooth business processes. As Selfmade® embarks on this new chapter with a fresh brand identity, we are excited to continue supporting their growth and success. CapaInstaller, one of the key solutions utilized by Selfmade®, is a comprehensive IT management tool designed to simplify the deployment and management of software across various devices. With CapaInstaller, businesses can automate software installations, updates, and maintenance tasks, ensuring that all systems are up-to-date and secure. This tool also provides detailed reporting and monitoring capabilities, allowing IT administrators to have complete visibility and control over their IT environment. By using CapaInstaller, Selfmade® ensures that their IT infrastructure remains robust, agile, and capable of meeting the demands of their growing business. MDM, or Mobile Device Management, is another crucial component of our solution suite that Selfmade® relies on. MDM helps businesses manage and secure their mobile devices, ensuring that sensitive data is protected and that devices are compliant with company policies. This is particularly important for a company like Selfmade®, which likely relies on a range of devices to support their operations, from smartphones and tablets to laptops. With MDM, Selfmade® can ensure that all devices are properly configured, secured, and managed, providing peace of mind and operational efficiency. CapaPacks, a collection of pre-packaged software applications, further enhances the value we provide to Selfmade®. CapaPacks simplifies the deployment of essential software across the organization, saving time and reducing the complexity of software management. These packs include commonly used applications and tools, ensuring that all employees have access to the necessary resources to perform their tasks effectively. By utilizing CapaPacks, Selfmade® can streamline their software deployment processes, reduce the burden on their IT staff, and ensure consistency across their IT environment. At CapaSystems, we are committed to delivering innovative and reliable IT management solutions that drive business success. Our partnership with Selfmade® is a testament to the quality and effectiveness of our products. We are thrilled to continue this collaboration and support Selfmade® as they transition to their new brand identity. The extension of our contract with Selfmade® underscores the trust and confidence they have in our solutions and services. We look forward to continuing our partnership and helping them achieve their business objectives. Together, we will navigate the evolving technological landscape and ensure that Selfmade® remains at the forefront of innovation and efficiency. We are excited about the future and the opportunities that lie ahead. With CapaInstaller, MDM, and CapaPacks, Selfmade® is well-equipped to face any challenges and seize new opportunities. We are proud to be a part of their journey and are committed to providing the best possible support and solutions. We look forward to continuing our partnership with Selfmade®! Read more about CapaInstaller Read more about Selfmade® Get a quote → ← All news --- # CapaInstaller Is the Solution With Fastest Return on Investment URL: https://capasystems.com/capainstaller-is-the-solution-with-fastest-return-on-investment/ Description: As unrealistic as it may sound, the heading does not lie. Time is money, and IT resources at most Danish companies are scarce. Therefore, you need to make sure that your company uses your IT resources wherever it makes sense to do so. We naturally think that you should invest… Published: 2022-02-24 ← All news CapaSystems Blog CapaInstaller Is the Solution With Fastest Return on Investment As unrealistic as it may sound, the heading does not lie. Time is money, and IT resources at most Danish companies are scarce. Therefore, you need to make sure that your company uses your IT resources wherever it makes sense to do so. We naturally think that you should invest… By CapaSystems · February 24, 2022 As unrealistic as it may sound, the heading does not lie. Time is money, and IT resources at most Danish companies are scarce. Therefore, you need to make sure that your company uses your IT resources wherever it makes sense to do so. We naturally think that you should invest your time in developing your company’s business rather than in maintaining the day-to-day operations of your devices… And it is right here that CapaInstaller comes into the picture. We can give you several examples of clients who have saved man-hours and scarce resources by opting for CapaInstaller. CapaInstaller is a wall-to-wall solution within Unified Endpoint Management, which considers no task to be too big or too small. We have written this blog post for those of you who are not yet familiar with CapaInstaller. We tend to find price comparisons boring, which is why we would much prefer to tell you what kind of advantages you will draw from cooperating with us as a client. However, since we would like to be as transparent as possible, you will be able to compare us with your current Client Management provider in the course of our dialogue. We do not have standard prices to boast of, as the price payable by you as a client is a patchwork of several components. What Forms CapaInstaller’s Price? As we have written above, the price is often at the very back of the hall when we talk about Unified Endpoint Management solutions. On the other hand, functionality and user-friendliness are some of the things we would much rather talk to you about. As a general rule, CapaInstaller is one of the lowest-priced products on the Danish market. As a client, you will find that CapaInstaller has a simple price model where you as a client pay per device that is in use — whether the device operates Windows, Mac, iOS or Android. If we talk about the make-up of the price, such a discussion will always be in conjunction with your needs and desires. If your company needs support for 1,000 or 200 devices, the prices for CapaInstaller will naturally vary. That being said, you should also be aware that the larger the number of devices you need, the greater the discount you will get. But if you need support for lots of or few employees, you can expect device to not always lie at the basis of calculation. We never discriminate between our clients even if some pay more than others or if one company is larger than another one. Another thing your company gets into the bargain when it cooperates with us is an easy-to-access Danish customer support department, which is not a standard feature in our industry. Whether your business needs full support or assistance once in a while, you will always be able to rely on our help. Calling support comes at no extra charge to your company, as support is always included in the price. This also means that our Technical Support Engineers can save you time by reviewing the challenge you are facing and solving it for you, thus making it possible for your IT staff to get going faster with their other tasks — which constitutes an economy in itself. How Can We Guarantee You Higher ROI? To make sure our clients get higher ROI, we apply our market experience: What have the competitors’ solutions cost their current clients? A simple overall ROI calculation will show, many times over, that choosing the right solution for the task is worthwhile, and it is here that CapaInstaller comes into the picture, as we can pledge ROI of 6 to 12 months. Another decisive factor that ensures higher ROI is, among other things, the fact that CapaInstaller’s user-friendliness and immediacy frees up a lot of time for your IT employees, who only need to have things up and running. This makes it possible for your IT employees to focus their time and competencies on other tasks so that time no longer seems to be in short supply. And then it is worth noting that the consulting costs will neither take you by surprise, nor hit your pocket, as with CapaInstaller, you get whatever you buy. IT Resources Are an Item in Short Supply — Use Them Wisely IT resources in Denmark’s companies nowadays are often an item in short supply. If your company loses an IT employee working with infrastructure, you may ultimately be left in the lurch, as you will not have the means or the right resources to fix this. CapaInstaller is a standardized solution that everyone can get familiar with. Therefore, you should consider whether your company would use its resources better by investing them in business development rather than in internal operations. We know that Unified Endpoint Management solutions can often be a huge item in the overall accounts. What speaks in favor of CapaInstaller is, among other things, the quick Return on Investment and the savings in the time of your IT employees so that they do not have to run around with a USB stick and install 10-15 updates per device per month. An added bonus is the impossibility to experience an explosion in consulting costs. Read about CapaInstaller Get a quote → ← All news --- # EDC Extends With CapaSystems for Their 2.000 Units! URL: https://capasystems.com/edc-extends-with-capasystems-for-their-2-000-units/ Description: It is with great pleasure we share the news about another extention from one of our loyal customers. CapaSystems products has been a part of EDC’s IT Operation since 2007, and as they decided to extend the contract by another 2 years as well as upgrade the number of units by… Published: 2022-02-23 ← All news CapaSystems Blog EDC Extends With CapaSystems for Their 2.000 Units! It is with great pleasure we share the news about another extention from one of our loyal customers. CapaSystems products has been a part of EDC’s IT Operation since 2007, and as they decided to extend the contract by another 2 years as well as upgrade the number of units by… By CapaSystems · February 23, 2022 It is with great pleasure we share the news about another extention from one of our loyal customers. CapaSystems products has been a part of EDC’s  IT Operation since 2007, and as they decided to extend the contract by another 2 years as well as upgrade the number of units by 600. EDC makes use of CapaInstaller and the following services: CapaPacks, CapaImages, CapaWinUpgrade, CapaDrivers and BitLocker. We are very pleased with the collaboration with EDC and that our products can help in their daily IT operations. Read more about EDC Read our case study with EDC Read more about CapaInstaller Get a quote → ← All news --- # Say Good-Bye to Outdated and Insecure Rights Management URL: https://capasystems.com/say-good-bye-to-outdated-and-insecure-rights-management/ Description: It does not matter whether you use CapaInstaller, SCCM, Intune or any other deployment tool: they are all supported by CapaOne AdminOnDemand. It is time to let you know that our PAM solution — CapaOne AdminOnDemand — is right on your doorstep! CapaOne AdminOnDemand is a tool… Published: 2022-02-21 ← All news CapaOne Say Good-Bye to Outdated and Insecure Rights Management It does not matter whether you use CapaInstaller, SCCM, Intune or any other deployment tool: they are all supported by CapaOne AdminOnDemand. It is time to let you know that our PAM solution — CapaOne AdminOnDemand — is right on your doorstep! CapaOne AdminOnDemand is a tool… By CapaSystems · February 21, 2022 It does not matter whether you use CapaInstaller, SCCM, Intune or any other deployment tool: they are all supported by CapaOne AdminOnDemand. It is time to let you know that our PAM solution — CapaOne AdminOnDemand — is right on your doorstep! CapaOne AdminOnDemand is a tool that can give you peace of mind when it is your users themselves that have to deal with installations. Since CapaOne AdminOnDemand automatically governs the upscaling and downscaling of user rights, there is no need to worry about unintended changes that may lead to serious security consequences. You can simultaneously follow the intuitive dashboard, where all activities are displayed instantaneously. You no longer have to: ⛔ assign permanent administrator rights ⛔ perform repeated and time-consuming installations remotely Supports ALL deployment products It does not matter whether you use CapaInstaller, SCCM, Intune or any other deployment tool: they are all supported by CapaOne AdminOnDemand. The configuration is simple and intuitive — user-friendliness incarnate. We will be happy to show it to you We are SO far ahead that our first curious clients have already booked a short meeting, where we will provide a sneak peek at CapaOne AdminOnDemand and review all functionalities in depth. If you are interested in attending, you just have to contact your Key Account Managers. CapaOne AdminOnDemand is so easy to configure that you do not need to allocate a long time for the presentation in your calendar. I would like to see CapaOne AdminOnDemand — NOW CapaOne AdminOnDemand is yet another CapaOne-based product developed by CapaSystems. CapaOne is our Cloud-based platform, which offers our clients simple IT administration without prior expertise. CapaOne AdminOnDemand supports and enriches all deployment products — including, for example, CapaInstaller, SCCM and Intune — and provides an opportunity to raise the level of the company’s security when assigning additional administrator rights in connection with local installations, etc. to selected users. Upscaling and downscaling of administrator rights is governed automatically, and all changes are logged and presented on an intuitive dashboard. Get a quote → ← All news --- # One Again SparInvest Extends With CapaSystems URL: https://capasystems.com/one-again-sparinvest-extends-with-capasystems/ Description: SparInvest has been a fantastic and autonomous client since 2010, and we are pleased to say that they have decided to extend their contract with CapaSystems once again. SparInvest’s deal includes both CapaInstaller and CapaPacks. At CapaSystems, we look forward to continuing… Published: 2022-02-18 ← All news CapaSystems Blog One Again SparInvest Extends With CapaSystems SparInvest has been a fantastic and autonomous client since 2010, and we are pleased to say that they have decided to extend their contract with CapaSystems once again. SparInvest’s deal includes both CapaInstaller and CapaPacks. At CapaSystems, we look forward to continuing… By CapaSystems · February 18, 2022 SparInvest has been a fantastic and autonomous client since 2010, and we are pleased to say that they have decided to extend their contract with CapaSystems once again. SparInvest’s deal includes both CapaInstaller and CapaPacks. At CapaSystems, we look forward to continuing this successful partnership and supporting SparInvest in achieving their IT management goals. Our solutions, CapaInstaller and CapaPacks, have been pivotal in streamlining their IT operations and ensuring seamless performance across their infrastructure. CapaInstaller is a comprehensive software deployment and management tool designed to simplify the installation, update, and maintenance of software applications across an organization’s network. This tool ensures that all systems within an organization are uniformly equipped with the necessary software, reducing the time and effort required to manage these tasks manually. For SparInvest, CapaInstaller has been instrumental in automating the deployment of critical software updates and new applications, ensuring that their IT environment remains secure and up-to-date. The ability to automate these processes not only enhances efficiency but also minimizes the risk of human error, leading to a more stable and reliable IT infrastructure. CapaPacks, on the other hand, provide a curated collection of pre-packaged software applications tailored to meet the specific needs of our clients. These packages are designed to be easily deployed using CapaInstaller, further simplifying the software management process. For SparInvest, CapaPacks have been a valuable asset, allowing them to quickly and efficiently deploy a wide range of applications across their network. This ensures that all employees have access to the tools they need to perform their jobs effectively, without the delays and complications that often come with manual software installations. The combination of CapaInstaller and CapaPacks offers a powerful solution for managing an organization’s software lifecycle. By automating the deployment and management of software applications, these tools help organizations like SparInvest maintain a high level of operational efficiency and security. The seamless integration between CapaInstaller and CapaPacks ensures that software installations are consistent and reliable, reducing the burden on IT staff and allowing them to focus on more strategic initiatives. At CapaSystems, we are committed to delivering innovative IT management solutions that meet the evolving needs of our clients. Our partnership with SparInvest is a testament to the effectiveness of our solutions and our dedication to customer satisfaction. We are thrilled that SparInvest has chosen to extend their contract with us and continue using CapaInstaller and CapaPacks. This decision reflects their confidence in our ability to support their IT management needs and deliver tangible value to their organization. As we look forward to the future, we remain focused on enhancing our solutions to better serve our clients. We are continuously investing in the development of new features and capabilities for CapaInstaller and CapaPacks, ensuring that they remain at the forefront of IT management technology. Our goal is to provide our clients with the tools they need to achieve their business objectives and stay ahead in an increasingly competitive landscape. We are excited about the opportunities that lie ahead and are committed to maintaining the high standards of service and support that SparInvest has come to expect from us. Together, we will continue to drive innovation and excellence in IT management, ensuring that SparInvest can achieve their goals and maintain a robust and efficient IT infrastructure. At CapaSystems, we look forward to continuing the partnership and reaping the rewards of our collaborative efforts. Read more about SparInvest Read more about CapaPacks Get a quote → ← All news --- # Solrød Municipality Extends URL: https://capasystems.com/solrod-municipality-extends/ Description: It is with great pleasure and pride that we announce the renewal and expansion of our partnership with Solrød Municipality. Once again, our loyal customers at Solrød have shown their trust in CapaSystems by extending their PerformanceGuard contract for another three years. In… Published: 2022-02-14 ← All news CapaSystems Blog Solrød Municipality Extends It is with great pleasure and pride that we announce the renewal and expansion of our partnership with Solrød Municipality. Once again, our loyal customers at Solrød have shown their trust in CapaSystems by extending their PerformanceGuard contract for another three years. In… By CapaSystems · February 14, 2022 It is with great pleasure and pride that we announce the renewal and expansion of our partnership with Solrød Municipality. Once again, our loyal customers at Solrød have shown their trust in CapaSystems by extending their PerformanceGuard contract for another three years. In addition to the contract extension, Solrød Municipality has also decided to expand the scope of their agreement by acquiring additional licenses to cover all their servers, further strengthening their IT infrastructure and monitoring capabilities. A Testament to Trust and Reliability The decision by Solrød Municipality to extend and expand their contract with CapaSystems is a testament to the strong and effective collaboration we’ve built over the years. Since our partnership began, PerformanceGuard has been a crucial tool for Solrød Municipality, enabling them to monitor and optimize the performance of their IT systems with precision and efficiency. The extension of this contract reaffirms the value that PerformanceGuard continues to provide, helping Solrød Municipality maintain a robust and reliable IT environment. PerformanceGuard: Ensuring Optimal IT Performance PerformanceGuard is a powerful performance monitoring solution designed to give organizations like Solrød Municipality complete visibility into the health and performance of their IT infrastructure. With PerformanceGuard, IT teams can proactively identify and resolve issues before they impact end-users, ensuring that systems are always running at their best. The ability to monitor key metrics in real-time, analyze performance data, and generate detailed reports makes PerformanceGuard an indispensable tool for managing complex IT environments. For Solrød Municipality, PerformanceGuard has played a pivotal role in maintaining the high standards of service that their citizens and employees expect. The expansion of their contract to include additional licenses for all their servers is a strategic move that will allow them to extend these monitoring capabilities across their entire IT landscape. This expansion ensures that every server, whether it’s critical to day-to-day operations or supporting back-end processes, is monitored and optimized for peak performance. Expanding the Scope of Monitoring The additional licenses acquired by Solrød Municipality will allow them to extend the benefits of PerformanceGuard to all aspects of their IT infrastructure. By covering every server with PerformanceGuard’s monitoring capabilities, Solrød can ensure that no part of their IT environment is left unchecked. This comprehensive approach to performance monitoring is especially important in today’s increasingly digital world, where even minor disruptions can have significant impacts on service delivery and operational efficiency. With these extra licenses, Solrød Municipality’s IT team will have the tools they need to maintain high availability and performance across their entire network. This level of monitoring and control is essential for ensuring that all applications and services are running smoothly and that any potential issues are identified and addressed before they escalate. Looking Forward to Continued Success At CapaSystems, we are committed to helping Solrød Municipality achieve their IT goals and deliver the best possible services to their community. The extension and expansion of our contract with Solrød are not just business milestones—they represent a deepening of the trust and collaboration that has characterized our relationship from the start. We are excited to continue our partnership with Solrød Municipality over the next three years and beyond. Our team will remain dedicated to providing them with the cutting-edge tools and exceptional support they need to navigate the challenges of modern IT management. As Solrød Municipality grows and evolves, we will be there every step of the way, ensuring that their IT infrastructure remains reliable, efficient, and capable of supporting their mission. A Shared Commitment to Excellence The renewed contract with Solrød Municipality underscores our shared commitment to excellence in IT management. We are proud to be a trusted partner in their journey, providing the solutions and expertise that enable them to operate with confidence and precision. As we move forward together, we look forward to building on our successes and exploring new opportunities to enhance and optimize their IT environment. In conclusion, we at CapaSystems are deeply grateful for the continued trust and collaboration with Solrød Municipality. Together, we will continue to achieve great things, ensuring that their IT systems are always at their best, ready to support the needs of their citizens and employees. Here’s to another three years of successful partnership! Read more about PerformanceGuard Read more about Solrød Municipality Get a quote → ← All news --- # Welcome to Simon Toftedal Hansen URL: https://capasystems.com/welcome-to-simon-toftedal-hansen/ Description: We are happy to present yet another new member of our team at CapaSystems. In January 23-year-old Simon started as a Data Technician student with a specialization in infrastructure, and in the next couple of years, he will contribute as a part of CapaSystems Customer Service… Published: 2022-02-08 ← All news CapaSystems Blog Welcome to Simon Toftedal Hansen We are happy to present yet another new member of our team at CapaSystems. In January 23-year-old Simon started as a Data Technician student with a specialization in infrastructure, and in the next couple of years, he will contribute as a part of CapaSystems Customer Service… By CapaSystems · February 8, 2022 We are happy to present yet another new member of our team at CapaSystems. In January 23-year-old Simon started as a Data Technician student with a specialization in infrastructure, and in the next couple of years, he will contribute as a part of CapaSystems Customer Service Team and our development department. Simon dreams of being a Data Technician and working for a company, that takes part in changing and establishing the future. We are of course very happy to have found an employee and colleague, that shares the same enthusiasm and passion for development — just like the rest of CapaSystems. We are quite sure that Simon will make a difference at CapaSystems and look forward to working together with him. Get a quote → ← All news --- # Welcome to Max — the New Technical Support Engineer at CapaSystems URL: https://capasystems.com/welcome-to-max-the-new-technical-support-engineer-at-capasystems/ Description: At the beginning of January, we welcomed Max Olsen as a new member of our Capa-family. 33-year-old Max finished his education from TEC in Ballerup, and during his apprenticeship, he worked for one of our customers, Rødovre Gymnasium. During his time at Rødovre Gymnasium, Max… Published: 2022-02-08 ← All news CapaSystems Blog Welcome to Max — the New Technical Support Engineer at CapaSystems At the beginning of January, we welcomed Max Olsen as a new member of our Capa-family. 33-year-old Max finished his education from TEC in Ballerup, and during his apprenticeship, he worked for one of our customers, Rødovre Gymnasium. During his time at Rødovre Gymnasium, Max… By CapaSystems · February 8, 2022 At the beginning of January, we welcomed Max Olsen as a new member of our Capa-family. 33-year-old Max finished his education from TEC in Ballerup, and during his apprenticeship, he worked for one of our customers, Rødovre Gymnasium. During his time at Rødovre Gymnasium, Max was an active part of the daily IT-operation including HelpDesk, servers, and network. Therefore Max has CapaInstaller experience, and the fact that Max already knows some of our products is a benefit we already see a great potential in. Of course, our new Technical Support Engineer is much more than IT, computers, and technologies. The always smiling Max enjoys spending his spare time in the nature, performing sports, and traveling with his family. With Max’s natural sense of good service and problem solving we look forward to having him as a part of CapaSystems Customer Service Team. Get a quote → ← All news --- # Senior Software Architect With a Focus on CapaOne URL: https://capasystems.com/senior-software-architect-with-a-focus-on-capaone/ Description: On January third Dennis Busk Nyehuus was appointed Senior Software Architect in Product Management at CapaSystems. Dennis has been with us since 2007 as Senior Consultant. In his new role, Dennis will primarily put his efforts into the product teams developing CapaOne.… Published: 2022-01-19 ← All news CapaSystems Blog Senior Software Architect With a Focus on CapaOne On January third Dennis Busk Nyehuus was appointed Senior Software Architect in Product Management at CapaSystems. Dennis has been with us since 2007 as Senior Consultant. In his new role, Dennis will primarily put his efforts into the product teams developing CapaOne.… By CapaSystems · January 19, 2022 On January third Dennis Busk Nyehuus was appointed Senior Software Architect in Product Management at CapaSystems. Dennis has been with us since 2007 as Senior Consultant. In his new role, Dennis will primarily put his efforts into the product teams developing CapaOne. CapaOne is an innovative and comprehensive suite of IT management solutions designed to address the dynamic needs of modern businesses. This suite encompasses various tools and features aimed at optimizing IT infrastructure, enhancing security, and improving overall operational efficiency. With CapaOne, organizations can streamline their IT processes, reduce costs, and ensure that their systems are always performing at their best. Dennis’s extensive experience and deep understanding of our products make him an invaluable asset to the CapaOne development teams. His expertise will be crucial in guiding the product teams as they work to enhance and expand the capabilities of CapaOne. By leveraging his knowledge and skills, Dennis will help ensure that CapaOne continues to meet the evolving demands of our clients and remains at the forefront of the industry. One of the key components of CapaOne is its robust monitoring and management capabilities. These features provide IT administrators with real-time insights into the health and performance of their IT infrastructure, enabling them to proactively address potential issues before they escalate. This level of visibility and control is essential for maintaining the reliability and efficiency of IT systems, and Dennis’s contributions will be instrumental in refining and advancing these capabilities. In addition to its monitoring and management features, CapaOne also offers powerful automation tools that streamline routine IT tasks. These tools help reduce the burden on IT staff, allowing them to focus on more strategic initiatives. By automating processes such as software deployment, system updates, and security patches, CapaOne helps organizations maintain a high level of operational efficiency while minimizing the risk of human error. Dennis’s role will involve working closely with the development teams to ensure that these automation tools are continuously improved and aligned with the needs of our clients. Another significant aspect of CapaOne is its emphasis on security. In today’s digital landscape, protecting sensitive data and ensuring compliance with regulatory requirements is more critical than ever. CapaOne includes a range of security features designed to safeguard IT systems and data, including advanced threat detection, vulnerability management, and access control. Dennis will play a key role in enhancing these security features, ensuring that CapaOne provides comprehensive protection against emerging threats. At CapaSystems, we are committed to delivering cutting-edge IT management solutions that empower our clients to achieve their business goals. The development of CapaOne is a testament to this commitment, and we are confident that Dennis’s expertise will be pivotal in driving the success of this product. His dedication to innovation and excellence aligns perfectly with our vision for CapaOne, and we are excited to see the positive impact he will have on the development teams. We look forward to reaping the rewards of Dennis’s labor and are eager to see the advancements and improvements that his contributions will bring to CapaOne. With Dennis in this new role, we are well-positioned to continue delivering exceptional value to our clients and maintaining our leadership in the IT management industry. Congratulations, Dennis, on your new role! We are confident that your efforts will drive significant progress in the development of CapaOne and help us achieve new heights of success. We look forward to the continued growth and innovation that your leadership will bring to our product teams. We look forward to reaping the reward of Dennis’ labor! Get a quote → ← All news --- # Further Resources Too Product Management URL: https://capasystems.com/more-resources-to-product-management/ Description: Lars Dalgaard-Madsen was appointed Senior Consultant in Product Management at CapaSystems on the third of January. Lars has been employed since 2008 and comes from his previous position as Senior Consultant. In his new role, Lars will primarily work in the gap between Product… Published: 2022-01-19 ← All news CapaSystems Blog Further Resources Too Product Management Lars Dalgaard-Madsen was appointed Senior Consultant in Product Management at CapaSystems on the third of January. Lars has been employed since 2008 and comes from his previous position as Senior Consultant. In his new role, Lars will primarily work in the gap between Product… By CapaSystems · January 19, 2022 Lars Dalgaard-Madsen was appointed Senior Consultant in Product Management at CapaSystems on the third of January. Lars has been employed since 2008 and comes from his previous position as Senior Consultant. In his new role, Lars will primarily work in the gap between Product Management and the Development department. Lars Dalgaard-Madsen’s extensive experience and deep understanding of our products and services make him the perfect fit for this new role. His ability to bridge the gap between Product Management and Development will be instrumental in ensuring that our products continue to meet the highest standards of quality and performance. Lars has always demonstrated a keen eye for detail and a strong commitment to innovation, which will be invaluable as we continue to evolve and improve our offerings. At CapaSystems, we pride ourselves on fostering a culture of excellence and continuous improvement. Our team is dedicated to delivering top-tier IT performance optimization and management solutions to our clients. We specialize in providing comprehensive solutions for monitoring, managing, and optimizing IT infrastructure, helping businesses enhance their efficiency and productivity. With Lars stepping into this crucial role, we are confident that our product development processes will become even more streamlined and effective. Lars’s new position will involve close collaboration with both the Product Management and Development teams. This will enable him to identify and address any gaps or inefficiencies in our processes, ensuring that our products are developed in line with market demands and client needs. His expertise will help drive innovation and ensure that our solutions remain at the forefront of the industry. We are excited about the potential for growth and improvement that Lars’s appointment brings. His strategic insights and hands-on experience will be key to our ongoing success. As we continue to expand our product offerings and enhance our existing solutions, Lars’s role will be pivotal in maintaining the high standards our clients expect from us. CapaSystems is committed to providing our clients with the best possible IT performance optimization and management solutions. Our products are designed to help businesses optimize their IT infrastructure, improve efficiency, and reduce costs. We believe that with Lars in his new role, we will be able to deliver even greater value to our clients and continue to set the standard for excellence in our industry. We look forward to reaping the rewards of Lars’s labor and are excited about the positive impact he will have on our product development processes. His appointment is a testament to our commitment to investing in our people and continuously striving for excellence. We are confident that Lars will excel in his new role and help drive CapaSystems to new heights. Congratulations, Lars, on your well-deserved promotion! We are eager to see the great work you will accomplish in your new role. We look forward to reaping the reward of Lars’ labor! Get a quote → ← All news --- # Android Enterprise Part 3 — Using Managed Google Play Store URL: https://capasystems.com/android-enterprise-part-3-using-managed-google-play-store/ Description: Now it’s time for the third and last blog: Android Enterprise Part 3 — Using Managed Google Play Store. Published: 2021-12-21 ← All news Android Android Enterprise Part 3 — Using Managed Google Play Store Now it’s time for the third and last blog: Android Enterprise Part 3 — Using Managed Google Play Store. By CapaSystems · December 21, 2021 Introduction In the first blog we covered how to create an Android Enterprise account. In blog two we covered why devices must be linked Enterprise ID and how to link devices to an Android Enterprise. Now it’s time for the third and last blog: Android Enterprise Part 3 — Using Managed Google Play Store. In this blog I will cover the following: How to Approve Apps in Managed Google Play Store Create Apps in Console Link Apps to devices Play Store on devices Common issues How To Approve Apps in Managed Google Play Store After the Managed Play Store is created for your organization, you need to approve the apps that you want to use. Login on  https://mdm.capaone.com/applications Click on Manage Applications Search the Play Store for the wants you want to approve. In this example I search for “CapaInstaller” Click Search. Result for “CapaInstaller” is shown Click on the app you want to approve, in this example CapaInstaller Agent Click on the app Click Confirm Return to the Applications list (click above the Play Store window) The CapaInstaller Agent is now approved. To use it, it needs to be created as a device application. Create Apps in Console The apps you have approved in the CapaOne Portal can then be created as device apps- However; keep in mind it’s only a link to the app in Play Store and not an app like created with apk file. Play Store will install the app and keep it updated when newer versions arrive. Open CapaInstaller Console Configuration Management Select Android section and Google Play Work Click on Search Click Search again The list of approved applications will be shown, select CapaInstaller Agent Type a name and click OK twice. Link to app is now created and can be used. Link the app to the device Add the app to buffer Find the device in console and paste the app on the device Shortly the app will be installed by Play Store on the device. Play Store on the Device Only the approved apps will be shown in Play Store, I have approved some more apps in the CapaOne Portal: Play Store on the device. These are the only apps the user can install from Play Store. Common Issues Sometimes apps are not installed or do not update automatically. Keep in mind, when you link an app to a device, is only a link to an app. When the app is linked to the device, a request is sent to Play Store to install that app. It’s up to Play Store to install the app. Usually it’s done within a few minutes but some time it takes longer. Updating apps to newest can sometimes take a few days from the release to it’s installed. There are a lot of Play Store replica servers that needs to have that update and usually updates are installed during the night. Apps not installing or not being updated automatically, check, or try the following: Linked to Android Enterprise Service Account is present (open Play Store on device) Passcode on the device Is on WiFi connection Battery charged Play Store must be updated to latest version on the device Reboot the device Get a quote → ← All news --- # We Welcome: CapaOne Updater URL: https://capasystems.com/we-welcome-capaone-updater/ Description: Together with today’s release of CapaInstaller 6.3, we launch CapaOne Updater Do you dream of better IT security and of automating the entire process? Then CapaOne Updater is the tool for you! Together with today’s release of CapaInstaller 6.3, we launch CapaOne Updater,… Published: 2021-12-15 ← All news Application Packaging We Welcome: CapaOne Updater Together with today’s release of CapaInstaller 6.3, we launch CapaOne Updater Do you dream of better IT security and of automating the entire process? Then CapaOne Updater is the tool for you! Together with today’s release of CapaInstaller 6.3, we launch CapaOne Updater,… By CapaSystems · December 15, 2021 Together with today’s release of CapaInstaller 6.3, we launch CapaOne Updater Do you dream of better IT security and of automating the entire process? Then CapaOne Updater is the tool for you! Together with today’s release of CapaInstaller 6.3, we launch CapaOne Updater , which all existing CapaInstaller clients can buy an add to their installation. Forget about: having to monitor new third-party programs preparing these for distribution yourself CapaOne Updater does the job for you simply, transparently and — it goes without saying — automatically. The agent scans all endpoints and shows which third-party updates are missing in the dashboard. If you opt to automate the process, CapaOne Updater will take care of all the updates as soon as new versions become available. If you would like to continue to do it manually, this is naturally also an option. “CapaOne Updater is a CapaOne-based product developed by CapaSystems. CapaOne is our cloud-based platform, which offers our customers simple IT administration without prior expertise. With our CapaOne Updater, you get third-party programme updates automatically. The agent scans all the endpoints and shows which updates are missing in clear dashboard overviews. You can then install them with a single mouse click — unless, of course, you set CapaOneUpdater to do it automatically as soon as new versions become available,” says Martin Søndergaard, CPO, CapaSystems. Read more about CapaOne Updater Read more about CapaOne If you are using CapaInstaller and would like to have CapaOne Updater, simply contact Sales at sales@capasystems.com . They will give you a good offer and help to attach CapaOne Updater to the contract. And so you are all set. Get a quote → ← All news --- # Introducing CapaOne Updater URL: https://capasystems.com/introducing-capaone-updater/ Description: CapaOne Updater is a new product in the CapaOne product family available from CapaSystems. With CapaOne Updater, you can assess the compliance of your computers in a single dashboard and observe the numbers of software packages installed during the last 7 days. Published: 2021-12-15 ← All news AddOn Introducing CapaOne Updater CapaOne Updater is a new product in the CapaOne product family available from CapaSystems. With CapaOne Updater, you can assess the compliance of your computers in a single dashboard and observe the numbers of software packages installed during the last 7 days. By CapaSystems · December 15, 2021 Name some of the most tedious and time-consuming tasks that a desktop administrator or support team must deal with — I’ll bet you that updating third-party software is in the top ten — or even higher of those tasks. The task of visiting each vendor’s website to investigate whether a new version is released or not can probably break even the most ambitious team members. There must be something more fun or important to do. If only the task of updating third-party software could be handed over to someone else or something else. Introducing CapaOne Updater. CapaOne Updater is one of the products in the CapaOne product family  available from CapaSystems. With CapaOne Updater, you can assess the compliance of your computers in a single dashboard and observe the numbers of software packages installed during the last 7 days. From the dashboard, you can drill down to a single computer and force an update on that single computer, or you can select a software package and install it on a selection of machines or every machine. You not only have the option to update an application on a computer, but you can also choose to install it without it having been installed on the computer before with a complete live log of the installation process. The CapaOne agent collects a lot of useful information from the computers — like what software is installed and hardware information like BIOS, Memory, TPM, Anti-Virus status, batteries, and operating system version. Almost every information collected by the agent can be used to filter and list computers based on these properties. As an example, you could create a list of computers with these properties: The computer must be online, the name should start with PC, the Windows version is 21H1, the BIOS should be Hyper-V, and Google Chrome must be installed. These criteria can be saved as a list and used as filters for updating software on your computers. If a computer at any point meets the requirements above, the computer is joined in the list, and when those requirements are no longer met, the computer is removed from the list. These filters can then be used to automate the distribution of software using workflows. Workflows are created using a simple wizard and a drag and drop style user interface. You can schedule a workflow to run multiple times a day or on a reoccurring schedule or at any time you like. If you feel the need to push a schedule forward, you can override the schedule and run the workflow manually. With CapaOne Updater, the configuration possibilities should meet your every requirement. You can save time in your deployment team and start working on more exciting and valuable tasks for your company. Read more about CapaOne Updater Read more about CapaOne By Lars Olsen, Consultant Get a quote → ← All news --- # Who Are CapaSystems and Why Should You Consider CapaInstaller? URL: https://capasystems.com/who-are-capasystems/ Description: If your company opts for CapaSystems based on who we are and how we differ from the rest, it is worth noting that we are a local Danish company operating on a heavy market. CapaSystems is a Danish-owned software company that has more than 25 years of experience in the… Published: 2021-12-09 ← All news Application Packaging Who Are CapaSystems and Why Should You Consider CapaInstaller? If your company opts for CapaSystems based on who we are and how we differ from the rest, it is worth noting that we are a local Danish company operating on a heavy market. CapaSystems is a Danish-owned software company that has more than 25 years of experience in the… By CapaSystems · December 9, 2021 If your company opts for CapaSystems based on who we are and how we differ from the rest, it is worth noting that we are a local Danish company operating on a heavy market. CapaSystems is a Danish-owned software company that has more than 25 years of experience in the development of software solutions that ensure that users in both Denmark and abroad get the maximum out of their IT equipment. The software solutions we create help automate and standardize IT infrastructure, permitting IT Departments to save time and get the overall picture. CapaInstaller is just one of our products, but also the cornerstone for the comprehensive solution for all of your users. CapaInstaller makes it easy for your IT staff to administer all of your devices. CapaInstaller is a fitted solution within Unified Endpoint Management, where no task is either too big or too little, so, to cut a long story short, CapaInstaller can solve all problems in this field. CapaInstaller leaves it to your IT Department to choose when to upgrade and update your employees’ devices. Our interface in CapaInstaller is simple and easy to work in, and our objective is quite clearly that you experience what it means to have  easy day-to-day operation  and optimal utilization of your equipment. How Do We Differ From the Rest? In the old days of IT, most companies bought only whatever they needed, but, nowadays, they are forced, to a higher extent, to purchase packages, such as, for example, Office 365, even if they do not need to use the contents of the entire package. We would very much like to go in a direction opposite this trend, because we believe in flexibility and dialogue. Many companies often feel compelled to use a “free” software deployment tool, which comes with a license in another area. And it can be difficult to make yourself replace it with another product, even if the latter one is a better match for your organization and provides far greater value. The thing to keep in mind is that this is usually accompanied by major consultancy costs, time spent and discomfort of having to fit “a triangle into a square hole”. Many times, a total ROI calculation will show that it could pay off to choose the right solution for the task. CapaInstaller is a complete Unified Endpoint Management solution for administration of your company’s computers and devices, and the value of the Danish solution is not only the Danish support — it is also: simple implementation reduction in time spent no concealed consultancy costs What Kind of a Partnership Can You Expect With Us? A partnership works best if dialogue is seated in the driver’s seat. It is a natural part of our work to involve our clients in the development of our products. We are very attentive to anything relating to our software and believe that everyone wins if we develop on the basis of our clients’ needs. If you have input for changes, we will do our best to give you the exact solution that you want — rather than just about everything else possible. It is already in the contact with our support that our clients can notice that we make a virtue out of being more present than our competitors. When you as a client call our support, you do not need to be put through seven contact persons until you have your support case resolved. If our Technical Support Engineer is unable to solve the task at once, the case is immediately referred to the fixed consultant — alternatively, to one of the developers who has developed the code. We would like to give our clients the option to get help for the tasks they would have solved themselves, so when you buy our services,  you also buy saved time. What Do We Do Differently Than Our Competitors? The option for direct support is not the only thing we think we do better than many of our competitors. Twice a year, we put together the CapaInstaller User Group, where existing clients contribute with input and demonstrate some of their own solutions, they have developed in CapaInstaller. Therefore, it feels quite natural to us to involve our clients in the development of CapaInstaller, as it is part of our DNA to involve and consult our clients when we continuously develop new solutions. If your company opts for CapaSystems based on who we are and how we differ from the rest, it is worth noting that we are a local Danish company operating on a heavy market. Our own consultants make it possible for your company to get what it needs, and there will always an opportunity for us to build on top of that, but this only happens through dialogue rather than compulsion. So Why Choose CapaSystems? Would you like to shop because you need it or because you are compelled? We believe that CapaInstaller is the best product on the market, as it gives you as a client the option to use it as a foundation to build on top using our CapaFactory Services — and, more specifically, CapaPacks , CapaDrivers , CapaImages , CapaWinUpgrade and BitLocker . In addition to this, CapaInstaller is simple to work with, easy to implement and easy to get started with. Our consultants do not force your company to take the entire package, you only get what you need and can continuously build on. If you are still not convinced that CapaSystems and CapaInstaller are the right tool for managing your IT infrastructure, here you will get five good reasons why we are worth considering to be your future cooperation partner. Local and available support. Made in Denmark. Low consulting costs Easy and user-friendly implementation. We have the best product on the market. Get a quote → ← All news --- # Get Wise Wednesday #4 — Computer Reinstallation URL: https://capasystems.com/get-wise-wednesday-4-computer-reinstallation/ Description: Reinstalling a user’s computer does not have to be cumbersome — with CapaInstaller all it takes is a right click and an OK. This video demonstrates how simple it is to reinstall a computer with CapaInstaller. The supporter does not even have to go out to the user and hit F12… Published: 2021-11-10 ← All news CapaInstaller Get Wise Wednesday #4 — Computer Reinstallation Reinstalling a user’s computer does not have to be cumbersome — with CapaInstaller all it takes is a right click and an OK. This video demonstrates how simple it is to reinstall a computer with CapaInstaller. The supporter does not even have to go out to the user and hit F12… By CapaSystems · November 10, 2021 Reinstalling a user’s computer does not have to be cumbersome — with CapaInstaller all it takes is a right click and an OK. This video demonstrates how simple it is to reinstall a computer with CapaInstaller. The supporter does not even have to go out to the user and hit F12 on the machine — they can take care of everything with a few clicks, and the installation can be planned so that it takes place outside of working hours. See the short video about Computer Reinstallation Read more about CapaInstaller Get a quote → ← All news --- # Is Windows 11 Haunting Behind the Scenes? URL: https://capasystems.com/is-windows-11-haunting-behind-the-scenes/ Description: Let the Danish company CapaSystems help — we have made a virtue out of automating IT administration for over 30 years As you know, Windows 11 has already seen the light of day as the operating system of the future. The high requirements to client hardware and, in… Published: 2021-11-09 ← All news Application Packaging Is Windows 11 Haunting Behind the Scenes? Let the Danish company CapaSystems help — we have made a virtue out of automating IT administration for over 30 years As you know, Windows 11 has already seen the light of day as the operating system of the future. The high requirements to client hardware and, in… By CapaSystems · November 9, 2021 Let the Danish company CapaSystems help — we have made a virtue out of automating IT administration for over 30 years As you know, Windows 11 has already seen the light of day as the operating system of the future. The high requirements to client hardware and, in particular, the prospect of having to spend resources on one of every IT department’s most time-consuming tasks have put Windows 11 on the agenda of many companies with questions such as: Do we have the right solution for handling this? Can our hardware keep up? Do we have time and resources for this task? Let Denmark’s CapaSystems help — we have made a virtue out of automating IT administration for over 30 years, and this also concerns Windows 11. This is not an issue that haunts us. CapaInstaller manages all computers and devices The Windows 11 Hardware Readiness Tool scans all devices and checks which ones are hardware compatible CapaWinUpgrade deals with the feature upgrade — streamlined and automated What does it cost? In November we offer: FREE implementation of CapaInstaller FREE Windows 11 Hardware Readiness for all CapaInstaller clients FREE implementation of the CapaWinUpgrade service I Get a quote → ← All news --- # CapaWinUpgrade Now Supports Windows 11 URL: https://capasystems.com/capawinupgrade-now-supports-windows-11/ Description: Today we release the new version of CapaWinUpgrade v. 5.0. CapaWinUpgrade from CapaSystems prepares you for upcoming feature upgrades. The streamlined and automated manner of handling feature upgrades can now be used for both Windows 10 and Windows 11. In two words,… Published: 2021-11-09 ← All news Application Packaging CapaWinUpgrade Now Supports Windows 11 Today we release the new version of CapaWinUpgrade v. 5.0. CapaWinUpgrade from CapaSystems prepares you for upcoming feature upgrades. The streamlined and automated manner of handling feature upgrades can now be used for both Windows 10 and Windows 11. In two words,… By CapaSystems · November 9, 2021 Today we release the new version of CapaWinUpgrade v. 5.0. CapaWinUpgrade from CapaSystems prepares you for upcoming feature upgrades. The streamlined and automated manner of handling feature upgrades can now be used for both Windows 10 and Windows 11. In two words, CapaWinUpgrade is ready when you are. In addition to supporting Windows 11, the service also comprises the following new features: Windows 11 — supports an upgrade to Windows 11 Upgrade Phases — improves the way package status is presented during upgrade and makes troubleshooting easier Prompt before upgrades — gives the option to always prompt before an upgrade commences, whether or not a user is logged. Set & Forget — automatically stops the upgrade if the respective package is already installed Reboot behavior — devices are rebooted automatically before the upgrade to raise the success rate of the upgrade If you do not have the service yet — contact us right away, and we will give you a good price. In November we offer the implementation for free Read the Release Notes and upgrade Cloud Updater — Minimizing Manual Work Today we also released a new version of Cloud Updater . Cloud Updater is CapaSystems’ unique free tool that makes work with CapaDrivers and CapaWinUpgrade a piece of cake. Cloud Updater quite simply ensures that CapaServices is always up to date. Always updated services Always updated content packages Always updated scripting libraries No more searching and downloading No more promoting No more dreadful administration Cloud Updater finds out by itself which hardware models are used in the organization and automatically ensures that you are always up to date. Cloud Updater also keeps track of the versions of Windows you use so that new content packages are always downloaded in your CapaInstaller environment. REMEMBER — Free Tool Checker If Your Hardware Is Ready for Windows 11 As a client of CapaInstaller, you still have the option to download the Windows 11 Hardware Readiness Tool . The Windows 11 Hardware Readiness Tool is developed by CapaSystems to check which of your devices in CapaInstaller contains hardware that is compatible with Windows 11. This enables you to always be abreast of developments and plan possible investments in connection with Windows 11 upgrades. Download FREE AF CHARGE Get a quote → ← All news --- # New and Improved Cloud Updater URL: https://capasystems.com/new-and-improved-cloud-updater/ Description: On 9 November 2021 we released a new and improved version of Cloud Updater Cloud Updater is CapaSystems’ unique tool that makes work with CapaDrivers and CapaWinUpgrade easy and simple. That is why you get Cloud Updater for FREE along with these services. Cloud… Published: 2021-11-09 ← All news Application Packaging New and Improved Cloud Updater On 9 November 2021 we released a new and improved version of Cloud Updater Cloud Updater is CapaSystems’ unique tool that makes work with CapaDrivers and CapaWinUpgrade easy and simple. That is why you get Cloud Updater for FREE along with these services. Cloud… By CapaSystems · November 9, 2021 On 9 November 2021 we released a new and improved version of Cloud Updater Cloud Updater is CapaSystems’ unique tool that makes work with CapaDrivers and CapaWinUpgrade easy and simple. That is why you get Cloud Updater for FREE along with these services. Cloud Updater automatically updates your CapaServices, content package and scripting libraries and helps eliminate actions like: searching and downloading, promoting and dreadful administration. “Cloud Updater is an entirely unique tool that makes life much easier for clients working with CapaDrivers and CapaWinUpgrade. It comes free of charge and has been developed to eliminate as much of the heavy administrative work as possible,” says Dan Svendsen, Technical Program Manager, CapaSystems Read more about Cloud Updater Get a quote → ← All news --- # Get Wise Wednesday #3 — Package Installation URL: https://capasystems.com/get-wise-wednesday-3-package-installation/ Description: “Life should be a drag and drop” is written on a T-shirt, suggesting that life should be just as simple as dragging and dropping on your computer. With CapaInstaller, it actually is that easy. This video illustrates how easy it is to install software packages with… Published: 2021-10-27 ← All news CapaInstaller Get Wise Wednesday #3 — Package Installation “Life should be a drag and drop” is written on a T-shirt, suggesting that life should be just as simple as dragging and dropping on your computer. With CapaInstaller, it actually is that easy. This video illustrates how easy it is to install software packages with… By CapaSystems · October 27, 2021 “Life should be a drag and drop” is written on a T-shirt, suggesting that life should be just as simple as dragging and dropping on your computer. With CapaInstaller, it actually is that easy. This video illustrates how easy it is to install software packages with CapaInstaller. Stop adding computers to collections or GPOs — with CapaInstaller it is pure copy and paste. See the short video about Package Installation Read more about CapaInstaller Get a quote → ← All news --- # Ready for Windows 11? URL: https://capasystems.com/ready-for-windows-11/ Description: CapaSystems has developed the Windows 11 Hardware Readiness Toll — a FREE tool for all customers using CapaInstaller Published: 2021-10-26 ← All news Application Packaging Ready for Windows 11? CapaSystems has developed the Windows 11 Hardware Readiness Toll — a FREE tool for all customers using CapaInstaller By CapaSystems · October 26, 2021 CapaSystems has developed the Windows 11 Hardware Readiness Tool — a FREE tool that all customers of CapaInstaller can use to check which devices are hardware compatible with Windows 11 As you know, Windows 11 has already seen the light of day as the operating system of the future. But the question is if your company — or rather, your hardware is ready for it… To be compatible with the new operating system, client hardware namely has to fulfill great demands from Microsoft. This means that some devices will not be able to install Windows 11 at all — in particular, hardware that is more than 5 years old will seldom be compatible. Let us give you a hand This is why we have developed the Windows 11 Hardware Readiness Tool — a FREE tool that you as a customer using CapaInstaller can use to check which devices are hardware compatible with Windows 11. This way you can be at the forefront and be better prepared to contribute to the planning of possible investments before a coming upgrade. The only thing you have to do is download the Windows 11 Hardware Readiness Tool that scans all devices in CapaInstaller. And you will subsequently be able to prepare a report that gives you a full overview of devices that are ready and devices that should be replaced. Read more and download for FREE Get a quote → ← All news --- # Get Wise Wednesday #2 — PackageCreator URL: https://capasystems.com/get-wise-wednesday-2-packagecreator/ Description: This video demonstrates how you can super quickly get started building software packages using the CapaInstaller Package Creator. No more sneakers and USB keys. With the built-in templates and the simple GUI, it won’t take long for the Package Creator and CapaInstaller to… Published: 2021-10-13 ← All news CapaInstaller Get Wise Wednesday #2 — PackageCreator This video demonstrates how you can super quickly get started building software packages using the CapaInstaller Package Creator. No more sneakers and USB keys. With the built-in templates and the simple GUI, it won’t take long for the Package Creator and CapaInstaller to… By CapaSystems · October 13, 2021 This video demonstrates how you can super quickly get started building software packages using the CapaInstaller Package Creator. No more sneakers and USB keys. With the built-in templates and the simple GUI, it won’t take long for the Package Creator and CapaInstaller to automate all software installation in your company. CapaInstaller is a powerful and versatile Unified Endpoint Management (UEM) solution that streamlines IT management across your organization. One of its standout features is the CapaInstaller Package Creator, a tool designed to simplify and accelerate the process of creating and deploying software packages. Whether you’re managing a small business or a large enterprise, CapaInstaller provides the efficiency and control needed to maintain a seamless IT environment. Say Goodbye to Manual Installation Hassles Traditionally, software installation across multiple devices involved a lot of manual work—running around with USB keys, physically installing applications on each machine, and dealing with potential errors along the way. This process was not only time-consuming but also prone to inconsistencies, leading to potential security risks and performance issues. CapaInstaller changes all of that by automating the entire process, ensuring that software deployment is uniform, reliable, and quick. With the CapaInstaller Package Creator, IT administrators can easily build software packages without the need for complex scripting or extensive technical knowledge. The tool’s intuitive GUI (Graphical User Interface) allows you to create, customize, and deploy packages with just a few clicks. The built-in templates provide a great starting point, covering a wide range of common applications and configurations, so you can get up and running in no time. This simplicity is especially beneficial for organizations that need to deploy software across multiple platforms, including Windows, macOS, Android, and iOS. Automation That Saves Time and Resources One of the key benefits of using CapaInstaller and its Package Creator is the level of automation it brings to your IT operations. Once a software package is created, it can be deployed across your entire network with minimal intervention. This not only saves time but also frees up your IT staff to focus on more strategic tasks, such as optimizing your infrastructure or implementing new technologies. Automation also reduces the risk of human error, ensuring that all installations are consistent and meet your organization’s standards. The automation capabilities of CapaInstaller extend beyond just software installation. With its comprehensive management features, you can also automate updates, patches, and system configurations. This ensures that all devices within your organization are always up-to-date with the latest security patches and software versions, minimizing vulnerabilities and enhancing overall security. Enhanced Control and Visibility CapaInstaller doesn’t just automate processes—it also gives you greater control and visibility over your IT environment. The Package Creator allows you to define specific installation parameters, such as where and when the software should be installed. This level of control ensures that the deployment process aligns with your organization’s policies and requirements. Additionally, CapaInstaller provides detailed reporting and monitoring tools, so you can track the status of software installations in real-time and quickly address any issues that arise. Scalability for Growing Businesses As your business grows, so does the complexity of your IT environment. CapaInstaller is designed to scale with your needs, making it an ideal solution for organizations of all sizes. Whether you’re managing a handful of devices or thousands, CapaInstaller provides the tools and flexibility needed to maintain efficient and secure IT operations. The Package Creator, in particular, simplifies the process of scaling software deployments, allowing you to quickly roll out new applications or updates across your expanding network. Conclusion In today’s fast-paced business environment, efficiency and automation are key to staying competitive. The CapaInstaller Package Creator, with its user-friendly interface and powerful automation features, transforms the way organizations manage software installations. No more running around with USB keys or worrying about inconsistent deployments—CapaInstaller ensures that your software is installed quickly, uniformly, and securely across all devices. By leveraging the capabilities of CapaInstaller, your organization can save time, reduce costs, and improve the overall performance of your IT systems. So, watch the video and see how easy it is to get started with CapaInstaller and its Package Creator. Empower your IT team to work smarter, not harder, and ensure that your software deployment processes are as efficient and effective as possible. See the short video about PackageCreator Read more about CapaInstaller Get a quote → ← All news --- # Android Enterprise — Part Two. Linking Devices to an Enterprise URL: https://capasystems.com/android-enterprise-part-two-linking-devices-to-an-enterprise/ Description: In this blog we will cover why devices must be linked Enterprise ID and how to link devices to an Android Enterprise Published: 2021-10-08 ← All news Android Android Enterprise — Part Two. Linking Devices to an Enterprise In this blog we will cover why devices must be linked Enterprise ID and how to link devices to an Android Enterprise By CapaSystems · October 8, 2021 Introduction In the first blog we covered how to create an Android Enterprise account. In this blog we will cover why devices must be linked Enterprise ID and how to link devices to an Android Enterprise. It’s time for Part Two — Linking devices to an Enterprise. Part Two — Linking Devices to Android Enterprise In this blog we will cover the following: Why must devices be linked to an Android Enterprise ID? Android Enterprise Requirements Android Enterprise compatible devices How to link a device during enrollment How to link an already enrolled device Why Must Devices Be Linked to Android Enterprise ID? When you have created the Android Enterprise account, a Managed Google Play Store is created for your enterprise. In that Play Store, you approve the apps that are allowed in your Enterprise. To access and install apps from that Play Store, your devices need to be linked to that Enterprise ID. Play Store requires a user to be logged in, to install apps. The idea with Android Enterprise is to install apps from the Enterprise without user interaction. For that reason, a Google Play Store service account is created on the device when it is linked to the Enterprise ID. Android Enterprise Requirements: There are some requirements that must be fulfilled to link a device to an Android Enterprise ID: Device must be Android Enterprise compatible (Android 9 or newer) Device must be enrolled either as Device Owner or Profile Owner Android requires a device passcode must be present (minimum length: 4)  Android Enterprise key features Devices Used in This Blog Samsung Galaxy A51 updated to Android 11 Nokia 3.4 updated to Android 11 Android Enterprise Compatible Devices The only way to check if a device is compatible is to check  Android Enterprise Compatible device directory . According to Androids glossary and specification of  Devices , Android 9 and above devices should be compatible with Android Enterprise. However, according to this  newsletter ; Samsung officially did not join Android Enterprise until Nov 2020 and only selected Samsung devices running Android 11 and above can be found in the directory. When checking the directory for the two devices, I used to write this blog, I could find the  Nokia 3.4  in the directory, but not the Samsung Galaxy A51 (SM-A515F). But What If My Device Is Not in the Directory? If your device is not in the directory, you can try and see if it works anyway. There are no guaranties, but you can try. Disclaimer: This is a best effort situation. If the device is not in the directory, it’s not guaranteed to work. In this example I checked if the Samsung A51 should be Android Enterprise compatible: Open Configuration Management module and find the device. On the device to go Inventory->Hardware tab. Check if “Capabilities” -> “Device Android Enterprise Supported” is “true” In this case the value is true, and the device should be compatible. Next on the device in Inventory->Hardware, check if “Capabilities” -> “Security” -> “Passcode is Present” is “true” In this case the value is true, and the device should be compatible. If those two items report back both values are true, it should be possible to link the device to an Android Enterprise. How to Link a Device to Android Enterprise A device can be linked to an Enterprise ID in two ways: During enrollment (Enterprise ID and passcode is added in the enrollment configuration) Unit command on an already enrolled device During Enrollment In CapaInstaller 6.0 a new field, Android Enterprise, was added to the enrollment configuration in the MDM Enrollment payload. If you want to link a device during enrollment you have to select the Enterprise account and set a default passcode. The passcode can be changed later manually, or you can link a passcode profile. Open CapaInstaller Installer Console -> System Administration -> Enrollment Configurations and select the MDM payload. During the enrollment process, the agent will validate if a device passcode is set and if it is compatible with Android Enterprise. When all steps have been validated, the enrollment is completed, and the device is linked to the Enterprise ID. On the details tab on the device in console, you can see the device is linked On the device, open the Play Store, and check if the service account is created When the device is linked, you can link and install the approved apps from the managed Play Store. Either in console where you link the app to device or from Play Store on the device. Linking an Already Enrolled Device An already enrolled device can be linked to an Android Enterprise as well as a device being enrolled. Remember the requirements for Android Enterprise: Device must be compatible with Android Enterprise Device passcode must be present Device must be enrolled as Device Owner or Profile Owner. Check the device you want to link if it is already enrolled. Before you try to link the device to the Android Enterprise, check if the device is already linked to an Android Enterprise. If it is not, check if a device passcode is present. When the 3 requirements have been checked and they are fulfilled, you can send the Android Enterprise unit command to the device to link it to the Android Enterprise. In Configuration Management module on the device, right click and select “Android Enterprise” and then “Link to Enterprise”. The Link Android Enterprise — CapaInstaller Console appears. Select the Enterprise ID and click OK. Wait till device has returned hardware inventory When the Enterprise ID and Account ID is present and the device is linked, apps can be installed from managed Google Play Store. By Tue Hansen, Technical Support Engineer Download Click the button below and download this technical blogpost as a PDF Download PDF Learn More About CapaSystems Visit the website Get a quote → ← All news --- # Get Wise Wednesday #1 — Scripting Library URL: https://capasystems.com/get-wise-wednesday-1-scripting-library/ Description: Are you not the best at coding? — No problem. With the CapaInstaller Scripting integration for Notepad++, the code practically writes itself. Together with the CapaInstaller Scripting Library wiki, you can build even more complicated scripts by copying and pasting examples… Published: 2021-09-29 ← All news CapaInstaller Get Wise Wednesday #1 — Scripting Library Are you not the best at coding? — No problem. With the CapaInstaller Scripting integration for Notepad++, the code practically writes itself. Together with the CapaInstaller Scripting Library wiki, you can build even more complicated scripts by copying and pasting examples… By CapaSystems · September 29, 2021 Are you not the best at coding? — No problem. With the CapaInstaller Scripting integration for Notepad++, the code practically writes itself. Together with the CapaInstaller Scripting Library wiki, you can build even more complicated scripts by copying and pasting examples into your code. This video shows how easy it is to get started with the scripting of packages for CapaInstaller using our Scipting Library on the wiki as well as the scripting integration for Notepad ++. See the short video on Scripting Library Read more about CapaInstaller Get a quote → ← All news --- # 27 Danish Municipalities Agree URL: https://capasystems.com/27-danish-municipalities-agree/ Description: When managing computers and devices, they have chosen CapaSystems as their preferred partner. Danish CapaInstaller is a simple and complete Unified Endpoint Management solution, regardless of the platform: Windows, Android, Knox, Chromebook, iOS, iPadOS, or macOS. These… Published: 2021-09-28 ← All news Application Packaging 27 Danish Municipalities Agree When managing computers and devices, they have chosen CapaSystems as their preferred partner. Danish CapaInstaller is a simple and complete Unified Endpoint Management solution, regardless of the platform: Windows, Android, Knox, Chromebook, iOS, iPadOS, or macOS. These… By CapaSystems · September 28, 2021 When managing computers and devices, they have chosen CapaSystems as their preferred partner. Danish CapaInstaller is a simple and complete Unified Endpoint Management solution, regardless of the platform: Windows, Android, Knox, Chromebook, iOS, iPadOS, or macOS. These municipalities have recognized the value and efficiency that CapaInstaller brings to their IT management. CapaInstaller is designed to streamline the deployment, maintenance, and monitoring of software across various devices and operating systems, making it an invaluable tool for organizations that require a robust and versatile solution. Simple Implementation One of the key reasons these municipalities have chosen CapaInstaller is its simple implementation process. Setting up CapaInstaller is straightforward, reducing the time and effort typically associated with deploying new IT management solutions. This simplicity ensures that organizations can quickly get up and running with minimal disruption to their daily operations. The user-friendly interface and intuitive design further enhance the ease of use, allowing IT administrators to efficiently manage their environments without extensive training. No Hidden Consultant Expenses CapaInstaller stands out by offering a transparent pricing model with no hidden consultant expenses. Unlike other solutions that may require additional costs for consulting and support services, CapaInstaller provides all the necessary tools and support within the standard pricing structure. This cost-effectiveness is particularly appealing to municipalities that need to manage their budgets carefully while still obtaining high-quality IT management capabilities. By eliminating unexpected expenses, CapaInstaller helps these municipalities maintain financial predictability and control. Danish Support Local support is another significant advantage for these Danish municipalities. CapaInstaller offers dedicated Danish support, ensuring that any issues or questions are resolved promptly by knowledgeable professionals who understand the local context and specific needs of the municipalities. This localized support fosters a strong relationship between CapaSystems and its clients, providing peace of mind and confidence in the reliability of the solution. Comprehensive Unified Endpoint Management CapaInstaller’s comprehensive capabilities extend across various platforms, making it a versatile solution for managing a diverse range of devices. Whether the municipalities are using Windows PCs, Android tablets, Knox-secured devices, Chromebooks, iOS, iPadOS, or macOS devices, CapaInstaller provides a unified approach to endpoint management. This flexibility ensures that all devices are consistently managed, updated, and secured, regardless of their operating system. Such a unified approach simplifies IT administration and ensures a consistent user experience across all devices. Enhanced Security and Compliance Security is a paramount concern for any organization, and CapaInstaller addresses this with robust security features. The solution includes tools for enforcing security policies, managing updates, and ensuring compliance with regulatory requirements. For municipalities, this means that sensitive data and systems are protected against threats, and compliance with governmental regulations is maintained without additional burden. Automation and Efficiency CapaInstaller’s automation capabilities further enhance its value by streamlining repetitive tasks such as software deployments, updates, and patch management. By automating these processes, IT administrators can focus on more strategic initiatives, improving overall efficiency and productivity within the municipalities’ IT departments. Automation also reduces the risk of human error, ensuring that all devices are consistently maintained and up-to-date. In conclusion, the decision of 27 Danish municipalities to choose CapaInstaller from CapaSystems highlights the solution’s effectiveness, simplicity, and comprehensive support. CapaInstaller’s ability to provide a unified endpoint management solution across multiple platforms, coupled with its transparent pricing and localized support, makes it the preferred choice for these municipalities. At CapaSystems, we are proud to support these municipalities in their IT management efforts and look forward to continuing our successful partnerships. We are committed to delivering innovative solutions that meet the evolving needs of our clients and help them achieve their goals efficiently and securely. Get a quote → ← All news --- # Yet Another Customer Extends Their Agreement With CapaSystems! URL: https://capasystems.com/yet-another-customer-extends-their-agreement-with-capasystems/ Description: This time it is DIGNITY — the Danish Institute Against Torture — that extends their agreement with CapaSystems. We are really happy and, in particular, proud of being able to continue this meaningful cooperation! DIGNITY has been our client since 2017, and this is the second… Published: 2021-09-24 ← All news CapaImages Yet Another Customer Extends Their Agreement With CapaSystems! This time it is DIGNITY — the Danish Institute Against Torture — that extends their agreement with CapaSystems. We are really happy and, in particular, proud of being able to continue this meaningful cooperation! DIGNITY has been our client since 2017, and this is the second… By CapaSystems · September 24, 2021 This time it is DIGNITY — the Danish Institute Against Torture — that extends their agreement with CapaSystems. We are really happy and, in particular, proud of being able to continue this meaningful cooperation! DIGNITY has been our client since 2017, and this is the second time they have extended their agreement for CapaInstaller and CapaImages. DIGNITY primarily uses CapaSystems products for deployment and updating of their PCs. Read more about DIGNITY Read more about CapaInstaller Get a quote → ← All news --- # The Herlufsholm School Extends With CapaSystems Yet Again URL: https://capasystems.com/the-herlufsholm-school-extends-with-capasystems-yet-again/ Description: The Herlufsholm School and Boarding School extend their agreement with CapaSystems for the seventh time. We are very happy to be able to continue our cooperation with the Herlufsholm School and Boarding School, who have been a client of ours since 2012! The Herlufsholm School… Published: 2021-09-17 ← All news CapaInstaller The Herlufsholm School Extends With CapaSystems Yet Again The Herlufsholm School and Boarding School extend their agreement with CapaSystems for the seventh time. We are very happy to be able to continue our cooperation with the Herlufsholm School and Boarding School, who have been a client of ours since 2012! The Herlufsholm School… By CapaSystems · September 17, 2021 The Herlufsholm School and Boarding School extend their agreement with CapaSystems for the seventh time. We are very happy to be able to continue our cooperation with the Herlufsholm School and Boarding School, who have been a client of ours since 2012! The Herlufsholm School and Boarding School use, among other things, CapaInstaller for deploying their computers for school use. Read more about Herlufsholm School and Boarding School Read more about CapaInstaller Get a quote → ← All news --- # TV2 Lorry Extends Agreement With CapaSystems URL: https://capasystems.com/tv2-lorry-extends-agreement-with-capasystems/ Description: It is always with great pride that we can bid new clients welcome to CapaSystems, but we are at least just as proud when existing clients opt to extend their agreements and continue their cooperation with us. This time, it is TV2 Lorry, which has been a valued client of… Published: 2021-09-10 ← All news CapaSystems Blog TV2 Lorry Extends Agreement With CapaSystems It is always with great pride that we can bid new clients welcome to CapaSystems, but we are at least just as proud when existing clients opt to extend their agreements and continue their cooperation with us. This time, it is TV2 Lorry, which has been a valued client of… By CapaSystems · September 10, 2021 It is always with great pride that we can bid new clients welcome to CapaSystems, but we are at least just as proud when existing clients opt to extend their agreements and continue their cooperation with us. This time, it is TV2 Lorry, which has been a valued client of CapaSystems for the past 15 years and which has opted to extend its agreement for the ninth time. TV2 Lorry has extended its CapaInstaller agreement by two years and has most recently added Mobile Device Management and our services: BitLocker, CapaDrivers and CapaWinUpgrade to their existing agreement. TV2 Lorry uses our products and services, among other things, to roll out and ensure the maintenance of new computers. We look forward to continuing our good cooperation with TV2 Lorry Read more about TV2 Lorry Read more about CapaInstaller Get a quote → ← All news --- # Scandlines Extends Agreement for the Third Time URL: https://capasystems.com/scandlines-extends-agreement-for-the-third-time/ Description: We are incredibly proud that Scandlines has opted to extend its PerformanceGuard agreement for the next three years. Scandlines has been a client of CapaSystems for the past six years, and it is naturally a source of satisfaction for us to know that PerformanceGuard keeps… Published: 2021-09-03 ← All news CapaSystems Blog Scandlines Extends Agreement for the Third Time We are incredibly proud that Scandlines has opted to extend its PerformanceGuard agreement for the next three years. Scandlines has been a client of CapaSystems for the past six years, and it is naturally a source of satisfaction for us to know that PerformanceGuard keeps… By CapaSystems · September 3, 2021 We are incredibly proud that Scandlines has opted to extend its PerformanceGuard agreement for the next three years. Scandlines has been a client of CapaSystems for the past six years, and it is naturally a source of satisfaction for us to know that PerformanceGuard keeps helping Scandlines optimize response times in the shipping company’s infrastructure. Read more on Scandlines Visit Scandlines LinkedIn Profil Read more on PerformanceGuard Get a quote → ← All news --- # Good Luck in Japan URL: https://capasystems.com/good-luck-in-japan/ Description: CapaSystems supports Parasport Denmark and thus the Danish athletes who until the 6th of September will compete at the Paralympics Games in Tokyo CapaSystems have chosen to support the Danish Parasport and especially the Danish athletes, that are participating in the… Published: 2021-08-25 ← All news CapaSystems Blog Good Luck in Japan CapaSystems supports Parasport Denmark and thus the Danish athletes who until the 6th of September will compete at the Paralympics Games in Tokyo CapaSystems have chosen to support the Danish Parasport and especially the Danish athletes, that are participating in the… By CapaSystems · August 25, 2021 CapaSystems supports Parasport Denmark and thus the Danish athletes who until the 6th of September will compete at the Paralympics Games in Tokyo CapaSystems have chosen to support the Danish Parasport and especially the Danish athletes, that are participating in the Paralympic Games in Tokyo. The Paralympic Games are at present being held in Japan until the 6th of September 2021. By supporting Parasport Denmark, CapaSystems contributes to giving the Danish athletes the best possible circumstances for their performance at the Paralympic Games 2020, which was postponed by one year due to the Corona pandemic. Due to the postponement the athletes have had to maintain a top level and deliver top performances two years in a row — which has required more resources than usual from the entire parasport. When the focus is not on the Paralympic Games, Parasport Denmark helps to organize a wide range of activities that help children and young people in the process of para sports as well as assists in the creation of future para-athletes. Therefore, we are happy to be able to contribute, so that Parasport Denmark can continue the important work. CapaSystems is looking forward to following and cheering for all the Danish athletes who are currently competing in Tokyo. Get a quote → ← All news --- # A Family Man With a Capital F — Who Is Yüksel Aydemir? URL: https://capasystems.com/a-family-man-with-a-capital-f-who-is-yuksel-aydemir/ Description: For almost 10 years, CapaSystems has benefited from Software Developer Yüksel Aydemir. We talked to him about the journey from graduate to experienced team member in CapaSystems development department We begin to count the days until Yüksel Aydemir can celebrate his 10th… Published: 2021-07-28 ← All news CapaSystems Blog A Family Man With a Capital F — Who Is Yüksel Aydemir? For almost 10 years, CapaSystems has benefited from Software Developer Yüksel Aydemir. We talked to him about the journey from graduate to experienced team member in CapaSystems development department We begin to count the days until Yüksel Aydemir can celebrate his 10th… By CapaSystems · July 28, 2021 For almost 10 years, CapaSystems has benefited from Software Developer Yüksel Aydemir. We talked to him about the journey from graduate to experienced team member in CapaSystems development department We begin to count the days until Yüksel Aydemir can celebrate his 10th anniversary at CapaSystems’ department on Zealand. But before we get his party properly going, we thought that it would be interesting to talk to him about his journey from a young, newly-trained software developer in 2011 to an indispensable member of our software department team. Yüksel shares several roles on a daily basis, but as he modestly admits, he is just a Software Developer, who has many different hats on at a time. He lends a hand at other departments, when needed, and it is also Yüksel who takes our new employees and trainees through their onboarding and makes them feel home. He does it because he is good at putting himself in other people’s shoes. All of this makes sense considering that Yüksel is a big family man: he has been married for fourteen years, has a little daughter aged two together with his wife, and does not think that there is any difference in the way he acts when he is at work or at home. “I am all about my family, and this naturally rubs off onto the work, as it is indeed a kind of a family we have here, so I bring the kind of person I am at home, and I am a family man here as well.” You Cannot Be Full Stack In 2021 “You simply cannot stay in one place in IT, as things keep developing on a daily basis. You cannot always take a breather, as things would otherwise simply go on without you. This is also the reason why you cannot be the Full Stack in 2021 that you could in 1997. They had just one technology back then, and now, despite everything, we work with more than just Java.” Even though Yüksel’s primary focus is on back-end tasks, he does not shy away from helping his colleagues or asking for help, if need be. “I primarily look at back-end tasks, in particular, SQL and Java, but if our front-end department needs assistance, I naturally lend them a hand, and things are the exact same way if it is me who needs some help; my colleagues are good at coming up with input that can help me on my way.” And it is not only Yüksel’s colleagues on Zealand that he is cooperating with. In recent years, his department has demonstrated a desire for greater cooperation between CapaSystems’ software departments in Taastrup and Skanderborg, so they can take advantage of each other’s resources, draw on each other’s competences and thus figure out together the challenges in front of them. “We at the department have had a long-standing desire to offer an overall solution, where everyone can join in to contribute and develop new solutions. In the past, we often used to say “them” and “us”, but after intensifying our cooperation, we have taken a step away from this way of thinking, and this has had a positive impact on the bottom line.” Given the greater focus on cooperation and new results, Yüksel is also aware of his strong and weak sides. He reads up on various technologies at both the back-end and front-end, because he needs to know various things about everything, and just like it was once with IT, things never stand still, but are developing on and on every day. A Trainees’ Man It is one thing to innovate with new knowledge and competencies, but Yüksel is very conscious of how the approach to his work reflects on daily life. He often tackles jobs that can be extremely stressful, without protesting, as he is bad at saying no, but at the same time he is unwavering in his conviction that he can solve the challenge. “It is not always nice to take the customer cases that typically put you under lots of stress, but they often end up on my desk, because I analyse and solve them differently than my colleagues. But I have always had an option for mentoring.” The department always offers opportunities for mentoring, when need be, including if you are new. Yüksel has such an arrangement that he does not have to only work with specific tasks, and therefore, he also spends some of his time helping new employees and trainees get themselves acquainted with the department’s working methods, so they feel welcome and know they can turn to him, if need be. “I am always trying to put myself in their shoes, always going from how I would feel myself in their situation. Therefore, I am very keen on making sure that our trainees are not just forced in through the process, as this ends up being a really bad experience for them as well as us. We notice this kind of concern for his colleagues on a daily basis, so even if Yüksel is modest, all of us look forward to celebrating his 10th anniversary and, in particular, to continuing to enjoy his familiar approach to his tasks and his colleagues. Yüksel Aydemir celebrates his 10th anniversary at CapaSystems on March 1, 2022. Visit Yüksel’s LinkedIn profile Give CapaSystems’ employee a look Get a quote → ← All news --- # Release: CapaInstaller Just Got a Lot Smarter URL: https://capasystems.com/release-capainstaller-just-got-a-lot-smarter/ Description: CapaInstaller 6.2 ensures pre-stage configurations via OS Deployment Templates, easy and convenient reinstallations from the Management Portal and the new iOS Update Command that makes it easy to initiate new iOS updates — directly from CapaInstaller Release: CapaInstaller —… Published: 2021-06-29 ← All news CapaInstaller Release: CapaInstaller Just Got a Lot Smarter CapaInstaller 6.2 ensures pre-stage configurations via OS Deployment Templates, easy and convenient reinstallations from the Management Portal and the new iOS Update Command that makes it easy to initiate new iOS updates — directly from CapaInstaller Release: CapaInstaller —… By CapaSystems · June 29, 2021 CapaInstaller 6.2 ensures pre-stage configurations via OS Deployment Templates, easy and convenient reinstallations from the Management Portal and the new iOS Update Command that makes it easy to initiate new iOS updates — directly from CapaInstaller Release: CapaInstaller — The business of Business Units in CapaInstaller just got a lot smarter with the newest addition to CapaInstallers massive range of features — Deployment Templates. Deployment Templates is a way of generalizing your deployment options between Business Units and enabling giving you extra control when deploying computers. You have the option to choose different Windows images, domain or workgroup join options and link them to your existing installation types. With an easy-to-use web interface from the CapaOne portal, the Deployment Template options are quickly configured — and synchronized to your on-prem CapaInstaller installation. Several Great Features Another great feature that we are introducing with CapaInstaller 6.2, is the option to change the default Computer Info window with individual access to the Management Portal. If you have forgotten where the computer info page is, it is the menu you get when you right click the CapaInstaller Infocenter icon in the process bar — and selects Computer Info. With the management portal, the user has a huge amount of information available, such as hardware, software installed updates, logon information, custom information. And as a new feature — the user now has the option to initiate a reinstallation of their own computer. The user only has access to the local hosts computer info — and can only re-install their own computer. Goodbye Microsoft .Net 3.5 CapaInstaller has always been dependent on Microsoft .Net 3.5, but not anymore — we have moved on, and we now support .Net 4.x and onwards. This has a lot of positive consequences such as a higher security level, no need to install additional software to be able to run the CapaInstaller agent. And the best thing with .net 4.x support, is that the CapaInstaller BaseAgent now runs in Windows PE — when you re-install a computer. This opens a wide range of options in the different scripts that run in the post OS installation environment. Such as the ability to copy files from the FrontEnd server or make the computer join a static group — or a any other action that our scripting engine supports. The .Net 4.x support, coupled with the Deployment Templates will revolutionize the OS deployment. And as an extra bonus, the CapaInstaller agent has been tweaked, and as a result the startup time has been increased quite a bit. We hope you enjoy the newest edition of CapaInstaller. By Lars Olsen, Consultant Read more about CapaInstaller Get a quote → ← All news --- # Reinstalling — Simple and Without Worries URL: https://capasystems.com/reinstalling-simple-and-without-worries/ Description: Today we release CapaInstaller 6.2 — leave the final details to the end-user and move on Reinstalling a computer that is struggling is rarely at the top of anyone’s priorities IT is supposed to troubleshoot, configure and prepare — and then wait until it gets some time with… Published: 2021-06-29 ← All news CapaSystems Blog Reinstalling — Simple and Without Worries Today we release CapaInstaller 6.2 — leave the final details to the end-user and move on Reinstalling a computer that is struggling is rarely at the top of anyone’s priorities IT is supposed to troubleshoot, configure and prepare — and then wait until it gets some time with… By CapaSystems · June 29, 2021 Today we release CapaInstaller 6.2 — leave the final details to the end-user and move on Reinstalling a computer that is struggling is rarely at the top of anyone’s priorities IT is supposed to troubleshoot, configure and prepare — and then wait until it gets some time with the end-user. And yet we have not even talked about the worry if it is the end-users that must select the right installation parameters themselves. And, on the other hand, it is the end-users that are left with the frustrations of having to “start from scratch”, do without an important work tool and, in particular, depend on the IT’s time frame that never quite matches the deadline for their current work tasks. All this ends NOW . Today we release CapaInstaller 6.2, with its new OS Deployment Templates, which are the feature that will save time and worries going forward — for both IT Departments and end-users. In addition to the variation of possibilities in connection with the use of OSD Templates, the new iOS Update will make it easy to initiate new iOS updates — directly from CapaInstaller. Read more about individual features in our Release Notes Get a quote → ← All news --- # CapaWinUpgrade — the Easiest Solution URL: https://capasystems.com/capawinupgrade-the-easiest-solution/ Description: CapaWinUpgrade is presented today — the streamlined and automatic way to easily install feature upgrades on Windows 10 The IT department has SO many tasks — we know. One of those is to make sure that the Windows 10 platform is always up-to-date — and that is an extremely… Published: 2021-06-01 ← All news Application Packaging CapaWinUpgrade — the Easiest Solution CapaWinUpgrade is presented today — the streamlined and automatic way to easily install feature upgrades on Windows 10 The IT department has SO many tasks — we know. One of those is to make sure that the Windows 10 platform is always up-to-date — and that is an extremely… By CapaSystems · June 1, 2021 CapaWinUpgrade is presented today — the streamlined and automatic way to easily install feature upgrades on Windows 10 The IT department has SO many tasks — we know. One of those is to make sure that the Windows 10 platform is always up-to-date — and that is an extremely time-consuming task. With CapaWinUpgrade from CapaSystems, you no longer have to worry about i.a.: spending time to make sure that the installation files are updated developing a package that will ensure that your operating system is updated worrying about losing local data when reinstalling the company’s computers Today, we release CapaWinUpgrade that contains: An option for a compatibility check of all computers. The check is run to identify if they are ready for upgrade Automatic download of packages with the newest installation files A clean-up package is run after upgrade to ensure the removal of old installation files and temporary data Logging of upgrade history that provides an overview and can continuously be used for troubleshooting Campaign Offers in June We have a campaign offer together with the release of CapaWinUpgrade BUY CapaWinUpgrade — the Implementation Is FREE The offer is for both new customers and customers who already have the previous version — Windows 10 In-Place Upgrade. CapaWinUpgrade is the further development of this solution that now has integration with Cloud Updater and content packages, a dynamic installation screen and support for several Windows 10 builds with the same packages etc. Write sales@capasystems.com to make use of the offer NOW. One of our experienced consultants will then make sure that CapaWinUpgrade will be implemented and made ready so that you can focus on your IT business while we deal with the heavy and time-consuming tasks. Get more information about CapaWinUpgrade Get a quote → ← All news --- # IT Manager and Expert in French Sauces — Who Is Martin Søndergaard? URL: https://capasystems.com/it-manager-and-expert-in-french-sauces-who-is-martin-sondergaard/ Description: Our Chief Product Officer, Martin Søndergaard, has been employed at CapaSystems for more than 20 years — and he is truly what we can call a ‘company man’. We are pleased to be able to pay this tribute to Martin. After all, he has CapaSystems in his very DNA. Martin… Published: 2021-04-27 ← All news CapaSystems Blog IT Manager and Expert in French Sauces — Who Is Martin Søndergaard? Our Chief Product Officer, Martin Søndergaard, has been employed at CapaSystems for more than 20 years — and he is truly what we can call a ‘company man’. We are pleased to be able to pay this tribute to Martin. After all, he has CapaSystems in his very DNA. Martin… By CapaSystems · April 27, 2021 Our Chief Product Officer, Martin Søndergaard , has been employed at CapaSystems for more than 20 years — and he is truly what we can call a ‘company man’. We are pleased to be able to pay this tribute to Martin. After all, he has CapaSystems in his very DNA. Martin Søndergaard has gone a long way since he graduated in computer science at CapaSystems in the year 2000. With more than 15 years of experience as IT consultant and specialist in Client and Desktop Management, Martin is one of our employees who has an extensive know-how of client communications, identifying client needs and, in particular, of jointly figuring out the best solution. But as years go by, everything ultimately comes to an end, and so Martin ended his career as a consultant five years ago, when the urge to try something new and challenging became overpowering. And this was the pistol shot that marked the day he started in the position he is still holding nowadays, more exactly, our Chief Product Officer. So who is the man behind this lofty title of Chief Product Officer? In two words, he is a person who loves tinkering — and in particular, tinkering and working out things others think are difficult. Quite simply, he is not the kind of person who would back away from a challenge. But let us take a look at how Martin Søndergaard unassumingly describes himself: “Well, you see, I am simply Martin. I live in Hillerød with my wife Camilla, whom I have been married to for 15 years, and we have two boys aged 10 and 12 years. And I play paddle tennis and golf in my spare time.” Geek All the Way Down to His DNA In addition to being a family man, Martin is also a person with a wide range of constantly changing hobbies that range far and wide. He has formerly done track racing in Europe, but after his wife and boys came along, there was no longer time for this sort of thing, and so motorcycle racing gave way to skiing. In the course of the last two years, Martin has gone crazy about paddle tennis, and this is a sport he practices all the time. In his own words, he is absolutely mad about it. And it is here that being a geek comes into the picture, as how do you make that switch from motorcycle racing to sweating on a tennis court? “I have no idea why, but paddle tennis is super cool, challenging and different. It is easy to start, but difficult to master.” And this is what Martin likes to do with most things. And since he is a sucker for trying new things out, there are periods in his life where he immerses himself in one or another one of his hobbies. He has previously gone through a ‘sauce period’, where he was mastering French sauces, and which did not end until he was able to make them all by heart. Martin’s latest project has been pizza baking, where he has been experimenting with the water percentage in pizza dough, in the hope of baking the perfect pizza base. “In other words, I am always occupied with something new. Right now, it is, in fact, pizza dough, which — admittedly — sounds daft. I am playing with the water percentage in the dough so I can achieve the most fabulous pizza base.” The propensity for investing lots of hours in something that interests him is also an ability Martin carries over to his daily work life, for the purpose of improving his skill set. Solutions Meant to Last Long Thus, Martin’s geekiness is also reflected in his work when something new comes along. He begins to explore things that others would probably abandon and keeps on with them until he is sure he has figured them all out. It is then and only then that he sends his work over to his colleagues. Then, he embarks on his next project. But Martin Søndergaard is also making sure to give priority to the right tasks, so his clients are presented with the best solutions and are not disgruntled about the product they get. This means that Martin sets the bar high for all of his deliverables and makes sure that the rest of his department do not take their eyes off the prize and keep looking ahead. “Every day I say no to well over 3,000 things requested by our clients and consultants. This is something that I have to do if I am to make headway with our projects. This is why I need to be able to navigate, prioritize and stick for what we are doing.” Therefore, Martin spends lots of time looking ahead. He has a clear idea of the direction the product portfolio should take so that the department can deliver the best solutions to its clients going forward. “What is my objective now is to see if we can refine our entire product range in such a way as to better fit the decade we are entering. We are hard at work on upgrading our products to new heights, yet also on modifying our approach to customer solutions to individual, more finished products.” Even though Martin is unassuming, we can say many good things about him, and what we can always safely lean on is his ability to learn new things, even if he does not master everything at once. Visit Martin’ LinkedIn profile Give CapaSystems’ employees a look Get a quote → ← All news --- # Release PerformanceGuard 8.2: End Big Bang Computer Replacements and Guesswork URL: https://capasystems.com/end-big-bang-computer-replacements-and-guesswork/ Description: Computers get old and slow; this is something all of us are aware of. Hardware requirements are continuously growing, and therefore, computers are replaced regularly. Published: 2021-03-09 ← All news Performance Monitor Release PerformanceGuard 8.2: End Big Bang Computer Replacements and Guesswork Computers get old and slow; this is something all of us are aware of. Hardware requirements are continuously growing, and therefore, computers are replaced regularly. By CapaSystems · March 9, 2021 With the release of PerformanceGuard 8.2, it becomes directly visible where you can save or optimize in your IT environment Computers get old and slow; this is something all of us are aware of. Hardware requirements are continuously growing, and therefore, computers are replaced regularly. Some companies swear by the Big Bang theory, according to which all employees should get the same model, and everyone should have their computer replaced within a very short period of time. The way I see things, this is not the optimal way to replace your computer fleet. In an organization where the work tasks of different users are at such a wide variance with each other, there are also widely diverging hardware requirements. Who says that a receptionist has the same hardware needs as a developer or a Business Intelligence employee? My experience tells me that a company’s computer fleet can quickly become highly differentiated. The receptionist’s computer will most likely have a service life that is somewhat longer than that of the developer’s computer, as the developer’s tools keep changing all the time and the requirements to the hardware are growing. Can it therefore be justified to replace all machines at once? Hardly. Imagine if you were able to identify models that were affected the most in specific parameters and subsequently analyze which models are ripe for replacement — based on facts. This can make it possible for you to replace your computers continuously, avoiding the drawbacks associated with a Big Bang replacement. Where the Brake Rubs PerformanceGuard’s What’s Going On Dashboards make it possible for you to track down all computers where ‘the brake rubs’. You can filter by model, producer, Windows version, RAM and much more. The graph below allows you to see RAM usage for all computers in your organization. The length of the graph indicates the number of computers of this type of model, and the colors indicate how much RAM they have used for the selected time period. This image makes it clear that one of the most popular models is also the model that is under the most pressure hardware-wise. If you press the red portion of the graph, you will view a list of computers that use more than 80% of their RAM for the selected time period. If you press the small plus next to a certain computer, you will be able to see the RAM usage for the selected computer compared with the average for all computers in the organization. You can press more pluses and directly compare multiple computers. You can also repeat the examples above for CPU usage. You can group the display based on RAM, CPU type, operating system, producer and computer model. Since you can also filter the computers by OS version, CPU type, BIOS version, manufacturer, computer model and OS type, you can also be more specific in your search. Based on this, you can pinpoint exactly the computers that you would like to review. Slide Shows Give You an Overview The new What’s Going On dashboard naturally supports the same drill-down function as all of our other dashboards and widgets. This means that you can isolate a certain computer with just a few clicks and then directly troubleshoot where the problem is discovered. Another feature that has been added to PerformanceGuard 8.2 is Dashboard SlideShows. You are certainly familiar with the problem —you have created a number of dashboards that aid your operations or support by visualizing the status of users/systems, but you can only keep an individual static dashboard open on your display monitor. Perhaps you are the type that thinks out of the box and have implemented an Edge/Chrome Tab switch. But none of this will be necessary any longer: You simply have to select the dashboards that you want to be able to access in your slide show and press play. Now you are no longer locked to an individual dashboard on your display monitor. These new measures in PerformanceGuard make diagnosing and troubleshooting even easier. From now on, you no longer have to make replacements to your computer fleet based on feelings or sensations or just because the computers are three or five years old — you now have facts on your side, and you only need to make replacements that are actually necessary to keep your production up. By Lars Olsen, Consultant Read more about PerformanceGuard Get a quote → ← All news --- # Release: What’s Going on Dashboard in PerformanceGuard 8.2 URL: https://capasystems.com/release-whats-going-on-dashboard-in-performanceguard-8-2/ Description: We have just released PerformanceGuard 8.2, which now provides you with a complete overview of the performance of ALL of your devices — making it possible for you to make the RIGHT choices. Published: 2021-03-09 ← All news CapaSystems Blog Release: What’s Going on Dashboard in PerformanceGuard 8.2 We have just released PerformanceGuard 8.2, which now provides you with a complete overview of the performance of ALL of your devices — making it possible for you to make the RIGHT choices. By CapaSystems · March 9, 2021 Are you tired of NOT knowing where you can save or optimize in your IT environment? We have just released PerformanceGuard 8.2, which now provides you with a complete overview of the performance of ALL of your devices — making it possible for you to make the RIGHT choices. What’s Going On is the focal point of the new dashboard, allowing you to, among other things, view CPU, memory and disk usage if a certain type of model is outdated or is just in need of an upgrade compare the processes of ALL computers And then you also get important Security Patch a dashboard slide show automatic update of agents clear improvements in general functionality Let me read more about PerformanceGuard Get a quote → ← All news --- # CapaServices Raises the Value of Our Solutions URL: https://capasystems.com/capaservices-raises-the-value-of-our-solutions/ Description: CapaServices eliminates the elements of uncertainty in connection with custom-made solutions, while simultaneously materially raising their quality Written by Technical Program Manager, Dan Svendsen In the spring of 2019, CapaSystems made a decision to standardize the most… Published: 2021-02-02 ← All news AddOn CapaServices Raises the Value of Our Solutions CapaServices eliminates the elements of uncertainty in connection with custom-made solutions, while simultaneously materially raising their quality Written by Technical Program Manager, Dan Svendsen In the spring of 2019, CapaSystems made a decision to standardize the most… By CapaSystems · February 2, 2021 CapaServices eliminates the elements of uncertainty in connection with custom-made solutions, while simultaneously materially raising their quality Written by Technical Program Manager, Dan Svendsen In the spring of 2019, CapaSystems made a decision to standardize the most sought-after, custom-made solutions that had been developed for many of our clients over time. And we gave these standardized solutions the common name of CapaServices . We offer CapaServices as an option so that clients can freely opt for the solution or solutions that add most value to their specific business. Some of our Services were invented a long time ago, which is why most people are already familiar with both CapaPacks  and CapaImages . CapaDrivers CapaPacks CapaImages CapaBitLocker CapaWinUpgrade The Story Behind CapaServices When our consultants were meeting for engineering days and other social events, it often turned out that they had all encountered the same technical challenges and had therefore designed and developed almost identical solutions for our clients. But the challenge that comes with solutions that are designed and developed by an individual consultant can be, among other things, lack of regular maintenance or lack of time for the consultant to troubleshoot the solution at a short notice if it is acting up. It is typically the client for whom the consultant develops the solution that pays all development costs — but there is still no guarantee that the solution would work with the next version of Windows. Moreover, clients are not aware of the running costs for maintenance of the current solution. At the same time, a client could also risk paying for the time another consultant would spend on getting acquainted with the solution if the consultant who had developed the solution did not have time, was ill or had left the company. This is the entire reason why CapaSystems currently has a dedicated team of employees who are in charge of development as well as 2nd and 3rd level support for CapaServices. Better and Quicker Support Previously, clients could experience up to 4 weeks of waiting if the consultant who had developed the custom solution did not have time to troubleshoot it. This was obviously far from optimal, which is why troubleshooting nowadays is provided by our customer service , which replies within a couple of hours. CapaServices has made it possible for us to put together input from consultants and clients and standardize and improve custom solutions that had previously been developed for individual clients. All employees in our customer service as well as our consultants have in-depth knowledge of CapaServices, which is why clients no longer have to wait for a consultant to free up his or her schedule if one of the solutions in your environment is acting up. The continuous maintenance of CapaServices means that you as a client will always be guaranteed the compatibility of the solution with the most recent versions of Windows. At the same time, you do not have to pay for training time if we have to appoint another consultant on the task, because the consultant who normally deals with it does not have time or is ill. Development Is Driven by Your Input At CapaSystems , it is the customers’ input and ideas that determine which functions and features will be included in future products and solutions. This naturally also applies for CapaServices. Therefore, it is also natural for us to involve both existing and new clients in the process of design and development of new solutions. We do this, among other things, through interviews and continuous mentoring. In addition, the members of our CapaInstaller User Group   provide really good input and ideas for development of new solutions and improvement of existing ones. The involvement of our clients in the process has made it possible to, among other things, customize most CapaServices to match the needs of individual clients, yet still remain a standardized solution. Do not hesitate to write us here if you have good input or ideas for a new or existing CapaService. Made in Denmark CapaSystems has opted to keep the development in-house in order to thereby ensure that the quality of CapaServices is as high as altogether possible. Therefore, the dedicated team behind CapaServices also primarily consists of senior consultants with many years of experience. As a client, you will be assigned a developer from the dedicated team as soon as an issue is escalated by our customer service. Get a quote → ← All news --- # Android Enterprise — Part One URL: https://capasystems.com/android-enterprise-part-one/ Description: In the following series of blogs, we will discuss Android Enterprise — Managed Google Play Store. There is a lot of information about this subject, therefore to make it easier to get started with; we will cover it in three blogs. This is the first blog. Published: 2020-12-22 ← All news Android Android Enterprise — Part One In the following series of blogs, we will discuss Android Enterprise — Managed Google Play Store. There is a lot of information about this subject, therefore to make it easier to get started with; we will cover it in three blogs. This is the first blog. By CapaSystems · December 22, 2020 Android Enterprise — Getting Started:   In the following series of blogs, we will discuss Android Enterprise — Managed Google Play Store. Introduction In the following series of blogs, we will discuss Android Enterprise — Managed Google Play Store. There is a lot of information about this subject, therefore to make it easier to get started with; we will cover it in the following three blogs: Part One — Getting Started With Android Enterprise In this first blog, we will cover the following: What is Android Enterprise Benefits of Android Enterprise How to set up Android Enterprise How to integrate Android Enterprise with CapaInstaller Console Part Two — Linking Devices to Android Enterprise In the second blog, we will cover the following: How to check if a device is Android Enterprise compatible How to link a device during enrollment How to link an already enrolled device Common issues Part Three — Managed Google Play Store In the third blog, we will cover the following: Introduction to Manage Google Play Store How to approve apps How to create a Google Play Work app in console Common issues Scope This blog is intended for IT admins who want to use Android Enterprise with CapaInstaller. Prerequisites You need the following to use Android Enterprise with CapaInstaller: Android Enterprise contract with CapaInstaller (Free for CapaInstaller customers — contact your account manager) An Android Enterprise account CapaInstaller 6.0 Build 101 Android Agent 3.2.187 Android Enterprise compatible devices Android Enterprise Compatible Devices Visit Android Enterprise Solution Directory to check if your devices are compatible with Android Enterprise.  How to check if an enrolled device is compatible with Android Enterprise will be covered in detail in blog 2. What Is Android Enterprise? Android Enterprise is a Google-led initiative to enable the use of Android devices and apps in the workplace. The program offers APIs and other developers’ tools to integrate support for Android into their Enterprise Mobility Management (EMM) solutions. It consists of three parts: EMM console ( MDM Portal and CapaInstaller Console) Android Device Policy app (CapaInstaller Agent) Managed Google Play (Google Play Work account) EMM Console The EMM Console is where you manage your Android Enterprise. In CapaInstaller, you use the MDM Portal to approve which apps are allowed and the CapaInstaller Console to create and distribute the apps. Android Device Policy This is the agent app on the device. It must be installed during setup. We do not use the Google Android Device Policy app, but the CapaInstaller Android Agent app. Managed Google Play Managed Google Play is an enterprise version of Google Play that facilitates certain app management capabilities for Android Enterprise solutions. It combines the familiar user experience and app store features of Google Play with a set of management capabilities designed specifically for enterprises. How Can I Benefit From Android Enterprise? In CapaInstaller, there are two ways of installing apps on an Android device. You can create a Google Play Store app and link it to a device. However, a user must be logged in to Play Store on the device, and the user must accept installing the app. But the user may not accept the app to be installed. You can create an Enterprise app from an APK file and link to the device. Every time there is a new version of the app, a new version must be created and linked to the devices. This task can be very time-consuming. With Android Enterprise, you get a third option, the Managed Google Play Store. This is a version of Google Play Store only for your organization. When you create an Android Enterprise Account, an Enterprise ID is created and linked to a Play Store Work account. You approve which apps are allowed for your organization. Only approved apps are visible and can be installed.  The approved apps can be created as Google Play Work apps in the console and visible in the Managed Google Play Store on the device. When you link a device to an Enterprise ID, an enterprise user (Service Account) is created in the Play Store on the device. When you link a Google Play Work app to a device, the app will be installed without user interaction. Another benefit of using the Managed Play Store is that the Play Store is responsible for installing the apps and keeping them updated. When a new version is published, the Play Store will update the app automatically on the device without any user interaction. The Managed Google Play Store will be covered in detail in blog 3. How to Create an Android Enterprise Account To get started you need to create the Android Enterprise account. When the account is created you need to integrate the Enterprise account in the console. When that is done you can create Google Play Work apps in the console and link devices to the Enterprise ID. Browse to CapaOne Portal and login. In menu, select Home and then Android Enterprise Select Configurations in the menu and click Configure Android for Work On Bring Android to work, click SIGN IN Sign in with a Google account. It is recommended to use an account created for this purpose. In Business name, type the name of your organization or business and click Next In Contact details, type the data on the Data Protection Officer in your organization. NB! If you do not enter a Data Protection Officer, you risk the account can be deleted without warning! Skip EU Representative if your organization/company resides with the EU. This is only relevant if you reside outside EU. Click Confirm Click Complete Registration Wait for registration to complete. Check on MDM Portal the Android Enterprise Account is created When the Enterprise account is created, you can see the Enterprise ID. This is the Enterprise ID your devices will be linked to install app from the Managed Play Store. Click on Applications to access your Managed Google Play Store. To access the Managed Google Play Store, click on Manage Applications. In screenshot below, some of the approved apps for my organization are listed. Setup of Android Enterprise is now complete and ready for use! Integration With CapaInstaller Console When Enterprise ID is created, you can integrate it with the console. Open CapaOne Portal, select Integrations, and copy the token on Copy to clipboard Open CapaInstaller Console then select System Administration Module. Expand Software Accounts and mark CapaOne Right-click on CapaOne and select Properties Paste the token and select OK Check that Android Enterprise product is listed and activated Android Enterprise is activated and can be used in console! By Tue Hansen, Technical Support Engineer Learn More About CapaSystems Visit the website Get a quote → ← All news --- # Troubleshooting Windows 10 IPU URL: https://capasystems.com/troubleshooting-windows-10-ipu/ Description: Microsoft recommends using the Windows 10 in-place upgrade (IPU) method when you want to upgrade your Windows installation with a new feature update. Using this method automatically preserves all data, settings, applications, and drivers — in theory! Published: 2020-11-17 ← All news IPU Troubleshooting Windows 10 IPU Microsoft recommends using the Windows 10 in-place upgrade (IPU) method when you want to upgrade your Windows installation with a new feature update. Using this method automatically preserves all data, settings, applications, and drivers — in theory! By CapaSystems · November 17, 2020 Introduction Microsoft recommends using the Windows 10 in-place upgrade (IPU) method when you want to upgrade your Windows installation with a new feature update. Using this method automatically preserves all data, settings, applications, and drivers — in theory! Performing a Windows 10 in-place upgrade is unfortunately not always as easy as it should be. Microsoft has included a command line option to run a compatibility scan that can be executed before running an upgrade. Unfortunately, the compatibility scan does not always detect compatibility issues. Many issues are not encountered before the upgrade process is started. Furthermore, the upgrade process behaves differently, depending on whether you run it using command line options or using the graphical user interface. This causes many people to consider the upgrade process to be “unstable” when using the command line. The Windows 10 IPU service provided by CapaSystems uses command line options to perform upgrades and is therefore also affected by the circumstances described above. The purpose of this blog post is to describe the most common issues you can experience during an upgrade — and how to solve them. This blog’s content is based on many hours of research and real-life experience gained by our highly skilled consultants. Upgrade Issues Top 3 External Devices Many of the most frequent upgrade issues are caused by external devices that are attached to the computer during the upgrade process. Especially Docking Stations , USB devices, and Thunderbolt devices are known to cause issues. The optional prerequisite check rarely detects issues with external devices. Hence, you will not experience the issue, before running the upgrade. The symptom of issues caused by external devices is that the upgrade process starts, and then rolls back during the upgrade process. The solution is to detach all external devices, before running the upgrade. Hardware Drivers Outdated hardware drivers are also known to be a common cause of issues. The optional prerequisite check rarely detects issues with outdated hardware drivers. Hence, you will not experience the issue, before running the upgrade. The symptom of issues caused by outdated hardware drivers is that the upgrade process starts, and then rolls back during the upgrade process. The solution is to update all hardware drivers, before running the upgrade. We recommend using CapaDrivers to centralize and automate the update process for hardware drivers. Security Software Another common cause of issues is outdated or incompatible security software. Especially outdated Antivirus software is known to cause issues. The optional prerequisite check usually detects issues with security software. The solution is to update your security software before running the upgrade. Common Issues Roaming Profiles More than once, we have seen that roaming profiles have caused issues when running an upgrade. The solution is to disable roaming profiles (temporarily) during the upgrade process. Roaming profiles can be disabled using Group Policy Objects User Profiles Each local user profile takes 10-15 minutes to process during an upgrade. Hence, if the computer has many user profiles, the upgrade can take more than 10 hours. According to Microsoft, this is normal behavior The solution is to delete obsolete and unneeded user profiles, before starting the upgrade. System Partition Size A less common cause of issues is the size of the System partition. The System partition contains the files needed to boot the operating system, and should not be confused with the Windows partition. If there is not enough disk space on the system partition, the upgrade cannot be completed. The default size of the system partition has changed over time. Windows 7 used a default size of 100 MB for the system partition. Windows 10 uses a default size of 500 MB for the system partition. Due to the above, issues with the system partition size are usually only encountered when Windows 7 has been upgraded to Windows 10 using the In-Place Upgrade process or when the default system partition size has been tampered with. The solution is to reinstall the computer with the new version of Windows 10. We do not recommend changing the size of the system partition on an existing Windows installation. Recommendations Based on the various causes of issues described in the previous sections, we recommend doing the following before running a Windows 10 In-Place Upgrade. Fortunately, CapaInstaller can be used to automate many of the tasks below. Unplug all external devices Upgrade all hardware drivers Upgrade security software Disable roaming profiles Delete obsolete user profiles Always use the newest media (ISO) A more comprehensive list of “quick fixes” from Microsoft can be found at https://docs.microsoft.com/en-us/windows/deployment/upgrade/quick-fixes Troubleshooting Known Issues Microsoft provides a list of known issues, for each feature update of Windows 10. Log Files When a compatibility scan is executed, it creates the CompatData .xml file, which contains information about compatibility and migration issues. In the example below, the drivers in oem80.inf and oem81.inf are not compatible with the new Windows feature update, and the upgrade process will fail. Both the compatibility scan and the actual upgrade process create several interesting log files. The location of the log files varies, depending on the update phase. The SetupAct.log file contains all information about the actions performed during an upgrade. The SetupErr.log file only contains information about the errors encountered during an upgrade. You can read more about the logfiles and their location at https://docs.microsoft.com/en-us/windows/deployment/upgrade/log-files Registry Backdrops When the upgrade process encounters missing or corrupted components, it automatically tries to install or repair the components in question. The upgrade process downloads the necessary source files from the on-premises Windows Server Update Services (WSUS) server if it is enabled in the environment. Unfortunately, the WSUS server does not always contain the necessary source files. Allowing the upgrade process to contact Microsoft Update online and download the necessary source files directly from there sometimes fixes the issue of missing or corrupted components. By changing the values below in the registry database, you can allow the Windows installation to download the source files directly from Microsoft Update online. Tools SetupDiag is a diagnostics tool, that can be used to gather information about why an upgrade has failed. It scans through the log files created during the upgrade process and passes only the important information to the SetupDiagResults.xml log file. The log file from SetupDiag is often easier to read because it only contains important information. Microsoft has integrated the diagnostics tool in Windows 10 2004 and newer. The tool is automatically executed when the upgrade process encounters an error. You can read more about the tool at https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag By Senior Consultant Dan Svendsen. Employed by CapaSystems since 2006. Dan is a competent and careful consultant with much focus on the client. He is detail-oriented in all he does. He is also the driving force behind CapaFactory. Get a quote → ← All news --- # Monitoring Windows Performance Counters in PerformanceGuard URL: https://capasystems.com/monitoring-windows-performance-counters-in-performanceguard/ Description: Windows Performance Counters: This blogpost will help you to understand, how you can monitor Windows Performance Counters in PerformanceGuard Published: 2020-10-22 ← All news PerfMon Monitoring Windows Performance Counters in PerformanceGuard Windows Performance Counters: This blogpost will help you to understand, how you can monitor Windows Performance Counters in PerformanceGuard By CapaSystems · October 22, 2020 Windows Performance Counters: This blogpost will help you to understand, how you can monitor Windows Performance Counters in PerformanceGuard Is it possible to collect too much information about your servers or computers? No — not really, right? Information is power, and more information equals more power. And one way to collect information is to use Windows performance counters. PerformanceGuard comes packed with many built-in performance counter templates, but sometimes it is just not enough. Here is a guide that will help you create your performance counter templates to get inside the details of the server/computer you are monitoring. Let us dive into the wonderful world of Windows Performance Counters. 1. Select the Administration gear icon 2. Select the Agent configuration menu item 3. Select the Custom Counter Templates sub item 4. Press the New Template button 5. To examine the available Windows Performance Counters on a server, you need to download our Performance Counter Configuration Utility. Press the Download button Once the application is downloaded, run the Performance Counter Configuration Utility as administrator. 6. Type the server name which performance counters you want to analyze 7. Browse the custom counters categories found by the client and select one 8. Select a counter of your interest 9. If more instances are available, select one 10. Add the selected counter 11. Here you can see all the counters you have added 12. When you are done adding counters to your template, select Edit and Copy to clipboard 13. Find a name for your custom counter template and type et here 14. Write a description of the custom counter template for easier identification in the future 15. Paste the contents of the clipboard into this field 16. Set a sample and report rate at which the custom counter is monitored — the lower, the more stress it puts on the host 17. Save the custom counter template You have created a custom counter template, but you still need to assign it to a server. You have to consider how many agents are assigned with this counter because the amount of data collected by this custom counter template will increase your database’s size if you are not careful. Suppose you add very common things like memory or disk counters to your custom counter template. In that case, you should consider assigning the custom counter template to a small number of agents, since every computer has memory and disk performance counters. If you select a SQL performance counter, you could assign it to every server, because a standard server would not have the SQL performance counters required for your template to work. I would recommend that you create groups for your custom counter template collections, especially if they collect many performance counters. Let’s create a new configuration group to assign the new custom counter template. 18. Select a name for your new agent group 19. Save the group 20. Press the little menu icon left of the new group name 21. Select Add Members 22. There are several methods to search for members to add to the group, Agent ID, Computer Name, or IP address 23. Once you have typed in the required information above, Press the Lookup button 24. Select the server 25. Presse the Configure Selected button 26. Edit the Agent configuration group 27. Scroll all the way down to the bottom, and set a checkmark in the new custom counter template 28. Save configuration What happens now is that the new configuration is sent to the servers in the configuration group, and they start to report on the Windows performance counters. This process can take up to 12 minutes. Once data is starting to flow into PerformanceGuard, you can monitor the data in a dashboard widget. Here is a short guide that shows how to monitor data collected by custom counter templates. Start by creating a new dashboard, or edit an existing, add the widget Computer Chart. 29. Add a title to your chart, or leave it empty 30. Select the server(s) that you assigned earlier to the new agent configuration group 31. Select a period, or leave it as Inherit 32. Press the empty space to show the following dialog 33. Select the new Windows performance counter from your custom counter template. If you do not see any options on this menu, that means that no data has been collected yet. In this example the number of print jobs are shown in the graph below. The possibilities with Windows Performance Counters are almost limitless, and the amount of information collected can prove vital to your company. I hope that this blog has inspired you to explore the world of Windows Performance Counters in PerformanceGuard . By Lars Olsen, Consultant Get a quote → ← All news --- # TeamViewer Integration With CapaInstaller URL: https://capasystems.dk/teamviewer-integration-with-capainstaller/ Description: TeamViewer Integration: To Integrate TeamViewer with CapaInstaller, you need to use Custom Inventory and External tools — follow this blog to make the integration work. Published: 2020-10-01 ← All news CapaInstaller TeamViewer Integration With CapaInstaller TeamViewer Integration: To Integrate TeamViewer with CapaInstaller, you need to use Custom Inventory and External tools — follow this blog to make the integration work. By CapaSystems · October 1, 2020 Senior Consultant Erik Kaufmann. Employed by CapaSystems since 2003. Erik is our instructor at the CapaInstaller Foundation and the Software Packaging courses and is a very talented sparring partner with insight into many technologies. TeamViewer Integration: To Integrate TeamViewer with CapaInstaller, you need to use Custom Inventory and External tools — follow this blog to make the integration work. The first requirement is to collect the TeamViewer ClientID from all the computers using the CapaInstaller Custom Inventory. To collect the ClientID, call this function from the Custom Inventory job. Function GetTeamViewerID() Dim bStatus 'begin bStatus=True sFunction="GetTeamViewerID" xStatus=Job_WriteLog(sFunction,"Now Running in " & sFunction,bStatus,True) If gbX64 Then sKey="SOFTWARE\WOW6432Node\Teamviewer" Else sKey="SOFTWARE\Teamviewer" End If If bStatus Then bStatus=Reg_GetInteger("HKLM",sKey,"ClientID",False) If bStatus and gbValue Then bStatus=Ini_WriteEntry,msInventoryFile,"Customer Inventory",TeamViewerID,giValue) Else xStatus=Job_WriteLog(sFunction,"TeamViewerID Is not available",bStatus,True) End If GetTeamViewerID=bStatus End Function The function retrieves the TeamViewer Client ID and assigns the value to the computer under Inventory > Custom. Go to the System Administration Plugin and select tools. In the drop-down, select External Tools. Create a Computer type and click Add. Give the Tool a Name like TeamViewer In Full path to the file browse to the exe file you want to use — remember this is relative to the active console so Teamviewer must be installed in the same position on all computers using the Capa Console In the Arguments write -id and use the > to select custom Inventory. Select the Category, Customer Inventory, and select the entry, TeamViewerID. Now it should work — unfortunately, there is a minor issue with this function in CapaInstaller 5.7, where it is missing a $ character. This is what you get. -id CSI:[Category]Customer Inventory[EntryCSI]TeamViewerID$ But it should be like this. -id $CSI:[Category]Customer Inventory[EntryCSI]TeamViewerID$ That’s it; Now you can remote control the computers without entering the TeamViewer ID Read more about CapaInstaller Get a quote → ← All news --- # How to Provision Devices With Android Zero-Touch URL: https://capasystems.com/how-to-provision-devices-with-android-zero-touch/ Description: In the previous blog, Get Ready for Android Zero-touch, you learned what ZT is, which devices can be used and how to create an account. In this blog you will learn About Zero-touch Provisioning — Seamless enrollment of Android devices Published: 2020-09-11 ← All news Android How to Provision Devices With Android Zero-Touch In the previous blog, Get Ready for Android Zero-touch, you learned what ZT is, which devices can be used and how to create an account. In this blog you will learn About Zero-touch Provisioning — Seamless enrollment of Android devices By CapaSystems · September 11, 2020 Zero-touch Provisioning: Information about how to provision devices with Android zero-touch. Introduction In the previous blog, Get Ready for Android Zero-touch , you learned what ZT is, which devices can be used and how to create an account. In this blog you will learn About Zero-touch Provisioning — Seamless enrollment of Android devices Scope This article is for IT admins who wants to use Android Zero-touch with CapaInstaller. Prerequisites You need the following to use Zero-touch with CapaInstaller: ZT contract with CapaInstaller (Free for CapaInstaller customers — contact your account manager) A ZT account CapaInstaller 6.0 Build 100 (5.8 B100) Android Agent 2.3.1 A configuration for your devices in ZT ZT compatible device(s) available in your ZT account How to: Zero-Touch Provisioning To enroll a device, you need at least one configuration. You can create multiple configurations and have one default configuration. The default configuration will be automatically applied to new devices added to your account. How to Create a ZT Configuration Creating a ZT configuration consists of two parts: ZT configuration on MDM.Capaone.com — Here you create a text-based configuration that Zero-touch portal requires. MDM URL Enrollment config ZT configuration ZT configuration on Zero-touch Portal (partner.android.com) — Here you create the configuration that is applied to the devices. 1. CapaOne Configuration Login on the MDM.CapaOne.Com portal and select Configurations. In this example I create a configuration that leave system apps enabled, sets language to English and Time Zone to Copenhagen. You can set Wi-Fi configuration, but it will set up after initial setup.  You will still have to connect to Wi-Fi or use mobile data during initial setup. Click Save The JSON text appears on the next screen. Click Copy to Clipboard 2. Zero-touch Portal Login on the Zero-touch Portal and select Configurations. Click on ‘+’ to create a new configuration Type a Configuration name, select EMM DPC (Enterprise Mobility Management Device Policy Controller) Select CapaInstaller Agent, paste the text from clipboard, type Company name, type email, type phone no and click Add The configuration will now appear in the list and can be used Now it is time to assign the configuration to a device. Assign Configuration to Device Select Devices in Zero Touch menu Find the device and click on the configuration field Select the configuration Select Update Zero-touch is now configured and ready for use. Starting up the Device During the initial startup, you must select language and connection type (Wi-Fi or mobile data).When connected to the Internet it will contact Google, it will get the ZT configuration and automatically enroll in CapaInstaller. By Tue Hansen, Technical Support Engineer Get a quote → ← All news --- # Get a Measurement of Your Entire Office 365 URL: https://capasystems.com/get-a-measurement-of-your-entire-office-365/ Description: With the release of PerformanceGuard 8.1, you now have the opportunity to measure performance and get an insight into Office 365 — the business-critical service in the Cloud, whose quality can often defy proper observation or measurement. Published: 2020-08-25 ← All news CapaSystems Blog Get a Measurement of Your Entire Office 365 With the release of PerformanceGuard 8.1, you now have the opportunity to measure performance and get an insight into Office 365 — the business-critical service in the Cloud, whose quality can often defy proper observation or measurement. By CapaSystems · August 25, 2020 With the release of PerformanceGuard 8.1, you now have the opportunity to measure performance and get an insight into Office 365 — the business-critical service in the Cloud, whose quality can often defy proper observation or measurement. PerformanceGuard — Office 365 provides an opportunity for: Proactive 365 measurements Objective SLA measurements An understanding of which data centers are used worldwide Response times and availability divided by service and location PerformanceGuard — Office 365 is an add-on service to PerformanceGuard. We have initially opted to offer the new service to all existing customers for a 3-month free trial period. The only thing you have to do is contact your Account Manager. O365 service, I would like to know more PerformanceGuard 8.1 also offers: Scheduling automatic dispatches of PDF files from selected dashboards Downloading data to Excel directly from widget Miscellaneous Get a quote → ← All news --- # 3 Important Reasons Why You Should Keep Your Drivers up to Date URL: https://capasystems.com/3-important-reasons-why-you-should-keep-your-drivers-up-to-date/ Description: Drivers and firmware: If a hacker gets access to your operating system’s kernel through a driver and disables both the antivirus and the firewall, what good will it do if the software is updated? Published: 2020-08-25 ← All news CapaSystems Blog 3 Important Reasons Why You Should Keep Your Drivers up to Date Drivers and firmware: If a hacker gets access to your operating system’s kernel through a driver and disables both the antivirus and the firewall, what good will it do if the software is updated? By CapaSystems · August 25, 2020 Drivers and firmware: If a hacker gets access to your operating system’s kernel through a driver and disables both the antivirus and the firewall, what good will it do if the software is updated? Written by: Technical Program Manager Dan Svendsen Introduction Many of us do not realize how important it is to keep our computers’ drivers and firmware up to date. The Windows and antivirus and firewall products we do update, but drivers and firmware are something we tend to overlook. There are several reasons why it is important to keep your drivers and firmware up to date: Critical security holes are plugged Computers operates more stably Computers have better performance In particular, the release cycle for Windows 10 used by Microsoft requires frequent updating of drivers and firmware for the system to have stable operation. Drivers and firmware namely often follow with the Windows version. Security At the annual DEFCON hacking conference, which was held in August 2019, the security firm Eclypsium presented the results of a study that documented security holes in more than 40 drivers from at least 20 different providers. One look at the websites of the major computer manufacturers reveals that they release a good many driver updates that are aimed at plugging security holes monthly. The largest manufacturers have released more than 30 updates for drivers suffering from critical security holes in the spring of 2020 alone. Most security holes are plugged shortly after being discovered. Among other things, it took the manufacturers only a couple days after Eclypsium documented the security holes to release updated drivers. This demonstrates, in no uncertain terms, that manufacturers are also aware of the importance of prioritizing security in connection with drivers. There has been an uptick in ransomware attacks of more than 300% from 2018 to 2019! Even if most ransomware attacks do not directly target driver vulnerabilities, this shows that the need for keeping drivers and firmware up to date has not diminished — quite the reverse. For example, in 2019, the local government in Baltimore was infected by the ransomware RobbinHood, which takes advantage of a critical driver vulnerability. The attack affected more than 10,000 computers at an overall cost of DKK 120 million. RobbinHood exploits a critical vulnerability in a kernel driver from Gigabyte — even though the driver is approved and digitally signed by the motherboard manufacturer. The vulnerability gives the hacker unlimited access to the entire operating system. Once the ransomware shuts down the computer’s security, e.g. antivirus and firewall software, the user-related files on the computer are encrypted, and the user is denied access to them. Access to the files is only restored if the user pays “ransom”. Functionality Many IT departments have experienced challenges with the combination of Thunderbolt docks and one or more external monitors. The solution in the vast majority of cases has been to upgrade the firmware and drivers. Likewise, many IT departments have had challenges with the fan in Microsoft Surface, which has run almost constantly. The solution here has also often been to update the firmware and drivers. Performance & Stability Drivers and firmware have a significant impact on a computer’s performance and stability, but it is difficult to assess their specific effect. The typical impression is only that the computer “is running better”. As a specific example, in the summer of 2019, NVIDIA released their Gamescom Game Ready Driver , which improves the performance of some of their graphics cards by up to 23%. Solutions Most companies update their hardware drivers when they install a new computer, but there is rarely a focus on keeping drivers up to date afterwards. The are some third-party products available on the market that can help keep a computer’s drivers up-to-date, but they primarily target the B2C market. Many major hardware manufacturers have a separate software tool for managing driver updates, but if a company has hardware from several different manufacturers, they can quickly get complicated to administrate. At CapaSystems, we have developed a unique service that targets the B2B market and uses a technology that is already built into Windows, and we call it CapaDrivers ! References https://support.hp.com/th-en/document/c06599195 https://support.lenovo.com/dk/en/solutions/ht508988 https://www.nvidia.com/en-gb/geforce/news/gamescom-2019-game-ready-driver/ https://eclypsium.com/2019/08/10/screwed-drivers-signed-sealed-delivered/ https://en.wikipedia.org/wiki/2019_Baltimore_ransomware_attack https://blog.malwarebytes.com/reports/2019/08/labs-quarterly-report-finds-ransomwares-gone-rampant-against-businesses/ Get a quote → ← All news --- # Let CapaDrivers Fix Security Flaws URL: https://capasystems.com/let-capadrivers-fix-security-flaws/ Description: CapaSystems has developed a unique service — CapaDrivers. CapaDrivers makes it easy to both install drivers on new computers and update these on existing ones. Published: 2020-08-25 ← All news CapaSystems Blog Let CapaDrivers Fix Security Flaws CapaSystems has developed a unique service — CapaDrivers. CapaDrivers makes it easy to both install drivers on new computers and update these on existing ones. By CapaSystems · August 25, 2020 CapaSystems has developed a unique service — CapaDrivers. CapaDrivers makes it easy to both install drivers on new computers and update these on existing ones. CapaDrivers ensures: Higher security Less crashing Increased productivity CapaDrivers continuously scans for the latest driver packages from Lenovo, Dell, HP and Microsoft. CapaSystems convert the packages so they are ready for you to download. The driver packages from the manufacturers are downloaded and converted into driver content packages, which are automatically exported to CapaOne Portal. The portal makes it possible to easily download and import the driver content packages that are relevant for you. CapaDrivers automatically matches your computer models with the corresponding driver content package before the driver update starts. Read more about CapaDrivers Read more about CapaDrivers Get a quote → ← All news --- # Windows Images Are Very Burdensome URL: https://capasystems.com/windows-images-are-very-burdensome/ Description: Windows Images require you to watch your step — and take up precious time at your IT Department. Published: 2020-08-25 ← All news CapaSystems Blog Windows Images Are Very Burdensome Windows Images require you to watch your step — and take up precious time at your IT Department. By CapaSystems · August 25, 2020 Windows Images require you to watch your step — and take up precious time at your IT Department. For today’s release of CapaInstaller 6.0, CapaSystems has built CapaImages directly into the Danish Device Management solution, now making it extra easy to download new and fully updated Windows Images — ready for use. We have once given security a high priority, making it possible for you to safeguard your IT operations in the best way possible with: up-to-date Windows Images at all times high level of security time made for other business-critical tasks Read more about CapaInstaller Get a quote → ← All news --- # NIRAS Opts for CapaInstaller—Again URL: https://capasystems.com/niras-opts-for-capainstaller-again/ Description: Danish engineering company NIRAS has opted yet again for CapaInstaller and signed up for Device Management from CapaSystems for 5 more years Published: 2020-08-10 ← All news Application Packaging NIRAS Opts for CapaInstaller—Again Danish engineering company NIRAS has opted yet again for CapaInstaller and signed up for Device Management from CapaSystems for 5 more years By CapaSystems · August 10, 2020 Danish engineering company NIRAS has opted yet again for CapaInstaller and signed up for Device Management from CapaSystems for 5 more years NIRAS is one of CapaSystems’ “old” customers, who have been using CapaInstaller since 2005. And the Danish engineering company has now signed up for 5 more years. “What CapaInstaller gives us is a stable system that makes sure our laptops and desktops stay up to date. CapaSystems always thinks ahead and keeps upgrading their solution with things we need. Here I think, among other things, of the new base agent, which has relieved the network load from clients to front-end servers,” says NIRAS Deployment Specialist, Søren Dahl Nielsen. NIRAS uses CapaInstaller to manage some 5,000 devices and also makes use of various other services. “We save lots of time daily by using various services—we most recently bought CapaImages so I do not have to make Windows images myself,” says Søren Dahl Nielsen, who finally puts a strong emphasis on the importance of good cooperation: “Our cooperation with CapaSystems is good—both with the Support and the Development Department, where have an opportunity to influence what the future holds. And we can certainly not just take this for granted. We therefore look forward to continuing our cooperation. Read our Case Study regarding NIRAS and the DKK 300,000 they saved in licenses Get a quote → ← All news --- # DevOps: This Is Why Coding Quality Is No (Longer) a Lucky Punch URL: https://capasystems.com/devops-this-is-why-coding-quality-is-no-longer-a-lucky-punch/ Description: DevOps: If you have any experience with coding and were on the IT development team only 5-10 years ago, you will know there were some lucky punches we landed. Published: 2020-07-14 ← All news Application Packaging DevOps: This Is Why Coding Quality Is No (Longer) a Lucky Punch DevOps: If you have any experience with coding and were on the IT development team only 5-10 years ago, you will know there were some lucky punches we landed. By CapaSystems · July 14, 2020 Written by: CTO Martin Søndergaard DevOps: If you have any experience with coding and were on the IT development team only 5-10 years ago, you will know there were some lucky punches we landed. And if coding and software programming are not part of your job, I will gladly tell you a little secret: Just a few years ago, it was more luck than design that helped make sure the software released to the users was not chock-full of errors. And this is probably a bit too much of an understatement, since—Heaven be my witness—much of the published software was indeed full of programming errors and often did not anticipate the handling of several different user scenarios. Think about it: a wrong comma or a single missing colon is enough for what would have been a simple code fix to turn into a major system crash that could take many hours to restore. And having to go over 35 pages of code to find a single typo is literally like finding a needle in a haystack. It is still unclear why it did not get any worse than it did and why users simply did not boycott the IT systems, but let me just say that I am certainly happy that we have since taken a step forward. Coding in the Old Days Let me try to outline the programming process, the way it looked in the olden days, or, in other words, around 10 years ago. Back then, we did not operate according to what eventually became well-known as the Scrum methods, but according to the so-called “waterfall model”. This is a model where each stage basically must be completed before the next one can begin. A classic project therefore consisted of 4 stages: Idea/request is formulated and perhaps illustrated The programming starts and ends The new software is tested Feedback is given, which starts the process over again The problem with the old approach is quite simply that it takes far too long to get from idea to finished product and that there are so many things during the programming that can go wrong or simply make no sense to the ultimate users. Therefore, the vast majority of development teams around the globe have long since said farewell to the waterfall model. Coding Nowadays Today it is Scrum that has the lead when we talk about programmer workflows. However, Scrum is not good enough, either, if you want to apply a quick and agile approach to development and put out serviceable software on the market faster than your competitors. And today both the users and the support that will implement the system must be involved in the development from the start. It is namely of no use to anyone if the developers develop a smart feature in a software item, but when they deliver the new code, they just throw it over the “hedge” to the “operations” team and leave it to them to find out, all on their own, how the hell whole thing adds up. No, if we want software products and updates that have a high level of user-friendliness and high coding quality from the start, we need a more holistic approach to software development. DevOps: The Answer to How You Deliver High Quality Again and Again and Again It might sound like the name of a Star Wars character, but DevOps (written in Danish) is the answer to the question of how you as a developer can deliver, time and again, high-quality software that users find easy to use and that is launched and implemented without a hitch. DevOps is namely the designation of a workflow, where the launch, for example, of a software update is incorporated into the development work from the outset. Unlike in the past, the idea of DevOps is based on the possibility of implementing every little piece of code that is written directly in a Live system and seeing it work immediately. This means that the waiting—often for months on end—in the past for the programmers to finish with the entire code is reduced and replaced with a scheme, where programmers can publish, every day at closing time, the code they have written on that day, and then the functionality is available to the users. Of course, it does not work exactly like this, but, as a general rule, it can be made to. Quality Despite High Speed? The reason why the programming process has become so much faster is that we now use programs that can read the unfinished code and then build the system up as far up as the work has gone. Let me try to illustrate this with an example. Imagine you are the illustrator behind the Lego manuals. With the DevOps system, you will be able to press a button, and a system will build up your model as far up as you have reached. If it is a Lego car you are working on, you will therefore be able to test if the doors can open even if you have not drawn up—nor written the code for—the function of the wheels. Things are very much the same with the DevOps programming. In other words, there will be a live version of the code that you manage to write every day. Automated Tests Provide Consistent Coding Quality The possibility to be presented visually with what you are doing is not the only smart thing about this form of software programming. No, the smart thing is also that by building the system “on the fly”, you can also set up automated tests that prevent any programming errors in the piece of code you are working on. In other words, you can set up a few mechanisms that check if what you expect to happen also actually happens. In other words, in somewhat simplified terms, when I press this button, does the right screen pop up? If so, the code passes the test, and if not, the programmer is notified immediately that there is an error in the code as well as where exactly the error occurs. This type of automated test flow is an essential part of the entire DevOps philosophy, as it is in these tests that we find out if the software update we are developing actually can also be implemented in the systems without any concomitant problems. And—to tie it up nicely with the introduction—this is also the reason why we can deliver software of far better quality and with far fewer errors today than just a couple of years ago. User Checks Guarantee Serviceable Solutions It is naturally part of the story that the thorough testing of our software does not end with several automated tests and simulations. Before new updates go live, they naturally pass through a test group of actual users, who provide feedback on how the system works and if it works as intended. Even if updates must necessarily pass a human user test, speed and quality are, nevertheless, far better, simply because the users can focus on testing user-friendliness and checking if the right features are included rather than on making sure that the programming itself works. Thus, in the final analysis, this means that we, time and again, are capable of delivering sophisticated software solutions and updates that not only work but also solve user needs in the most optimal manner possible. Get a quote → ← All news --- # Get Ready for Android Zero-Touch URL: https://capasystems.com/get-ready-for-android-zero-touch/ Description: This article describes what Android zero-touch (ZT) is and how you get started with it. Published: 2020-07-03 ← All news Android Get Ready for Android Zero-Touch This article describes what Android zero-touch (ZT) is and how you get started with it. By CapaSystems · July 3, 2020 Android zero-touch:   Information about how to get started with Android zero-touch. Introduction This article describes what Android zero-touch (ZT) is and how you get started with it. How to provision Android devices with ZT will be a subject for a future article. Scope This article is for IT admins who want to use Android zero-touch with CapaInstaller. What Is Android Zero-Touch? Google introduced ZT a couple of years ago. It is an enterprise solution for the automatic enrollment of Android devices in an MDM system. Many CapaInstaller customers already use KME for provisioning Samsung devices. ZT is for all Android 8 and above, including Samsung. If you use Samsung, Huawei, Motorola, or Nokia devices, etc., you can provision your Android devices with ZT. If you use ZT, you assign a configuration to the device, when it starts up for the first time, it will automatically enroll in CapaInstaller. NB! You can use ZT in CapaInstaller 5.8 to enroll devices as a device owner. Zero-touch is officially supported in CapaInstaller 6.0 with both Device Owner and Profile Owner / Profile for Work. Samsung KNOX Mobile Enrollment vs. Android Zero-Touch Samsung has for some years used KNOX Mobile Enrollment for provisioning of Samsung Android devices. Samsung continues to use KME and not ZT. However, Google has discontinued Device Admin provision in Android 10 and removed it entirely in Android 11. This means you must provision Samsung devices as Device Owner from Android 10! For most other non-Samsung devices you can use ZT. We recommend that you check if the device you are going to use are on the recommended list. Zero-Touch Devices Google has a list of all recommended devices. They distinguish between rugged- and knowledge worker devices. Follow this link Android Enterprise Recommended Devices . When searching for devices, check the Zero-touch in DEVICE FEATURES. Your reseller should be able to add your previously purchased to ZT. However, you can only have a device in one EMM system. New purchases will be added to your ZT account. Prerequisites You need the following to use zero-touch with CapaInstaller: A zero-touch contract with CapaInstaller (Free for CapaInstaller customers — contact your account manager) An Exchange email account, set up a resource mailbox — not an end-user mailbox. CapaInstaller 5.8 Build 100 Android Agent 2.3.1 A configuration for your devices in ZT How to Create a Zero-Touch Account Follow these steps to create a zero-touch account. Create Google Partner Account Contact reseller with info and ask them to create zero-touch account Create Google Partner Account You need a Google Partner account associated with a company email. If you don’t have a Google Partner Account associated with your corporate email, follow the steps below: Go to  Create your Google Account . (Important to follow this link, it is not an ordinary Gmail account). Enter your name. Set  Your email address to your corporate email. Don’t click  “Create a new Gmail address instead.” Complete the remaining account information. Click the Next step . Follow the on-screen instructions to finish creating your account. Wait for the mail with verification code. Type the code and click Verify Type the rest of the information and click Next. Type the code and click Verify Check the 2 boxes and click Create Account The account is created, and it is time to contact your reseller. Contact Your Reseller When the Google Partner account is created, you must contact your reseller and ask for the creation of a zero-touch account. Provide the following information: Company / Organization Contact person CVR no. Gmail Partner account (the one you just created) Zero-touch Portal Before you can use the Zero Touch Portal, wait for the reseller to get your account created. When your account is ready, you will get a confirmation mail from Google, in the mailbox, you chose earlier. Mail sender is “ noreply+android+provisioning-service@google.com “ Click on the link to the “portalen for kontaktløs konfiguration” Login and accept terms. Configuration page in ZT Portal. Click on Resellers in Menu to view your customer ID. This ID is to be used when you are purchasing ZT devices. You are now ready for Android zero-touch! By Tue Hansen, Technical Support Engineer Get a quote → ← All news --- # A Permanent After-Effect: Closing Home Office IT Security Holes URL: https://capasystems.com/a-permanent-after-effect-closing-home-office-it-security-holes/ Description: Security holes: So now we have seen this too: the world in chamber arrest. The old dictionary came to use again—this time in the form of a makeshift adjustable height table so the home office did not end up generating any additional work for our country’s ergonomists and… Published: 2020-07-01 ← All news Application Packaging A Permanent After-Effect: Closing Home Office IT Security Holes Security holes: So now we have seen this too: the world in chamber arrest. The old dictionary came to use again—this time in the form of a makeshift adjustable height table so the home office did not end up generating any additional work for our country’s ergonomists and… By CapaSystems · July 1, 2020 Security holes: So now we have seen this too: the world in chamber arrest. The old dictionary came to use again—this time in the form of a makeshift adjustable height table so the home office did not end up generating any additional work for our country’s ergonomists and chiropractors. And despite a bit of start-up panic, the vast majority of people actually came out with quite a good experience from home office work. In Denmark, we registered no drop of productivity in our home office workplaces. In fact, in many cases, it rose a bit. The meetings on Zoom and the functions of Teams have made it relatively easy for people to get used to their new daily round despite the fact that we are all soon going to be sitting on the same perch packed together again. As home office workplaces also come with an unprecedented flexibility, which most employees have come to love, the turbo acclimatisation to home work will, in all likelihood, have far-reaching effects into the future. And when you look at things like this, this is very good, since we now know that companies can continue to operate even if their employees are not in the same office day in, day out. Nevertheless, there is one problem. A big problem indeed. Security holes. Home Office Workplaces Pose Challenges to IT Security Home office workplaces have namely resulted in a previously unknown range of IT security risks . Even if we have all learned to navigate Zoom and Skype, we are not used at all to handling—and thinking about—IT security when we are in the comfort of our homes, with a cup of filter coffee in our hands and the garden door ajar. We are not accustomed to paying the same kind of attention to threats lurking right on the other side of the VPN network when we are sitting in our own living rooms. In isolation, our colleagues cannot exercise the same social control over us by constantly reminding us to lock our computer when we step away from it, nor do we only use software approved by the IT Department —when it is that much easier to just share the dataset with Tove over WeTransfer. Thus, the reality after COVID-19 means a continued low security standard for quite many employees. Therefore, you as IT manager must be extra mindful of your role and, just like a boxing coach who keeps yelling, in the corner of the ring, “Put your hands up—protect your head!”, you must also take some extra safety precautions to keep intruders out of your IT systems. As IT manager, you have to intervene, and our recommendation is that you keep a watchful eye on the following 5 items: 1. COVID Phishing—the New and Preferred Strategy of Hackers You should know that hackers do not close shop as a token of post-corona sympathy. No, very much the reverse . As in all previous catastrophes and crises, criminals are poised to take advantage of the situation. We saw this in 2001, when the World Trade Center crashed down; we saw it during the tsunami in 2004 as well as when the global financial crisis hit in 2007-08. And we also see it now : Hackers take advantage of global confusion, ramping up their activities with cascades of coronavirus-related phishing emails and stopping at nothing to intercept your users’ login credentials. The corona-related phishing emails come in various disguise: Health authorities, SKAT, other public authorities Non-profit and aid organizations Financial institutions Subcontractors (who, for example, offer a helping hand) 2. Do Not Permit Private Computers Most major companies and organization have mastered this point. As soon as Mette Frederiksen closed down the country, a great many of the country’s IT departments placed orders for additional laptops. They were going to furnish all their employees with laptops so that work, even at the home office, could proceed in a controlled, interactive environment that could meet all of the IT department’s requirements. However, the situation is somewhat different for the entire stratum of small and medium-sized enterprises. The exercise of suddenly having to buy lots of new laptops so that all of your employees can take their work home with them is namely a costly affair for a company that was perhaps already facing a period of enormous uncertainty when it comes to customers and revenues. Not exactly a welcome task when you would simultaneously rather tighten the purse strings. Separation of Private and Professional Life Is Essential for Security Nevertheless, the alpha and the omega of IT security is maintaining a strict separation between private and professional life. Private computers must be used for private affairs, work computers for work ones. If you allow your employees (albeit temporarily) to use their private computers for work, you will entirely lose any control over the security of their computers, which versions of Windows or MacOS they are using and what that computer is generally used for. In other words, it is not good enough to install a VPN client on the private PCs of your employees, as what happens if they inadvertently install a Trojan horse, just waiting for them to key in their login credentials? In other words, costly or not, if you want your employees to work from home, you will have to buy laptops for all of them. There is no way around that if you want to maintain control. 3. More Logins Mean More Risk Zones Just like we are advised to stay indoors to prevent infection with the virus, the more times we need to log onto secure systems, the more chances a hacker has to intercept a password. When everyone is away from the office, the number of logins sky-rockets—to the VPN, to the email, to Teams and, yes, to all the social media that give you the daily social fix during lunch break (and—who are we kidding?—at all other possible times). In other words, hackers get an awful lot of chances on any given working day. It is therefore also even more important for your employees to use different passwords and usernames for the different services they access. Use Different Passwords Everywhere It is not enough to change your password once every quarter—no, the most secure approach is for each individual employee to have different passwords for different applications. As IT manager, you should therefore put pressure on your employees to install and use a password manager . A password manager (e.g. LastPass ) namely allows employees to have different, complex passwords to all the different services they access without having to remember all of them. Considering how many people access maximum security systems on a daily basis, the number of employees using password managers can never be enough, and you as IT manager must simply make sure that your employees’ login credentials to Facebook, Gmail, katteforum.dk and your secure IT systems are not the same. 4. Keep Kids Away From Your Work Computers I know several guys who have no other computer than the one they got from their employer. There is nothing wrong about this, but the problem arises as soon as Malthe, age 9, has to be entertained with a YouTube film or computer game. Your work computer then suddenly turns into a family computer, and then the question is whether Malthe, age 9, will be just as aware of suspicious links and of a message that he has just won 100,000 Danish kroner because he was visitor number 35 to the page as his dad? Therefore, children’s activities at a workstation always pose a serious risk, and when the parents are suddenly at home working all day long, this risk is multiplied because the workstation is so much more accessible—after all, it is already on! As IT manager, you must therefore make it abundantly clear that the work computer is intended for work , not for entertaining children. If you start suspecting excessive family use of work computers, you can consider if it makes sense to monitor use of selected domains (for example, YouTube) so you can keep an eye on things if they escalate. 5. Shadow IT Can Gain More Ground Is there a bigger irritant at work than a slow computer? We are all aware of the problems, and we have all angrily closed browsers or pressed refresh in a desperate attempt to raise load speed. When all work on your servers must go through a VPN, it is extremely important that your servers and your VPN solution be geared to handle the greater traffic. If you do not do your best to keep users’ working speed up, the risk is that they will try to find other solutions and will suddenly start sharing files and data outside of your secure systems . Services like Dropbox, WeTransfer and even file transfers on Facebook Messenger are tempting options if you find yourself trapped again in a loading loop or if you are thrown out of the VPN time and again. The Speed of Your Systems Is Decisive If you want to limit the need of your users for so-called shadow IT , you must make sure they notice the distance separating you only to a minimal extent. You must make sure that the systems are lean and load quickly so users do not fall for the temptation to transfer the video conversation from an overloaded Teams to an user-friendly Messenger chat, consumer-grade Zoom call or suchlike. Try to implement the right solution instead of the easiest one. This is not easy, but it will prevent your data from suddenly finding its way to obscure sharing platforms and ending up being scattered all over unfamiliar servers. Summary When all is said and done, much of the above is a question of training your colleagues. They are not accustomed to having to deal with IT security when they are at home, and you as IT manager will therefore have to help them cope with the new situation. Make sure that: You handle the higher threat of phishing Your employees only use work computers when they work at home Your employees use different passwords for all services Work computers are only used for work and not for, e.g. YouTube for the kids Your system speed is high enough to prevent file sharing via unknown third-party services Even if many people are ultimately back within the walled security of Ethernet, you can expect more employees in the future to choose to take a home office day during the week or perhaps go on a month’s working holiday to Bali so they can drink rainbow drinks at the end of the working day. The actions you take to secure your home office workplaces now will therefore not be redundant when we go back to “normal”. Very much the reverse, you can presumably expect this “normal” that we are all talking about to be a completely different and much more flexible normal than reality before the coronavirus. Get a quote → ← All news --- # Sorting Out the Home Office URL: https://capasystems.com/sorting-out-the-home-office/ Description: Home office: When Covid-19 burst onto the world stage in March 2020, attention to employee home offices suddenly shot through the roof. With the entire or large parts of the workforce working from home, IT departments were in dire need of keeping up with developments in IT.… Published: 2020-06-04 ← All news Application Packaging Sorting Out the Home Office Home office: When Covid-19 burst onto the world stage in March 2020, attention to employee home offices suddenly shot through the roof. With the entire or large parts of the workforce working from home, IT departments were in dire need of keeping up with developments in IT.… By CapaSystems · June 4, 2020 Home office: When Covid-19 burst onto the world stage in March 2020, attention to employee home offices suddenly shot through the roof. With the entire or large parts of the workforce working from home, IT departments were in dire need of keeping up with developments in IT. And outside their internal networks. It is not always so easy to help a colleague in need, who is calling the IT department from home and complaining of low response times and performance issues. And it does not exactly make things any easier if you have 4,000 employees who have had to switch from working at the office to working from home practically overnight. In this connection, several PerformanceGuard customers across the Nordic region have rated highly the possibility to use the tool that makes it possible for them to analyze performance data daily. When Covid-19 sent employees behind the screens home, having all history sorted became extra important to IT departments. This namely makes it possible for them to see the consequences of the major changes in IT operations, both before and after the corona crisis caused a radical upheaval of the way IT is used. “My experience is that companies have wanted to make sure their employees were able to work from home with the same level of functionality as when they were at the office. Analysis of performance data has been vital in this transformation,” explains Fredrik Idréus from Solvenda in Sweden, who works daily in the field with PerformanceGuard. Lars Olsen, consultant at CapaSystems, who has had the exact same experience here in Denmark, backs Fredrik. “Several companies discovered, for example, that their VPN environment was not ready to handle the volumes that were suddenly needed overnight. And when users experienced downtime, PerformanceGuard was able to point towards the company’s VPN, which was where they were supposed to take a closer look,” explains Lars Olsen. And one of PerformanceGuard’s greatest strengths is exactly in indicating where the IT department should look after bottlenecks. Whether the problem is in: an individual application that is acting up a network that is not properly configured a VPN solution that is not designed for more intensive use poor private Internet connection “To, e.g. visualise data from selected business-critical applications, you need to set up dashboards in PerformanceGuard. Figuring out the big picture is easy if you are following the dashboards — and there is, after all, no reason to work blindfolded. In particular, when your employees are busy at home, trying to keep the wheels rolling,” continues Lars Olsen and explains that it is exactly the fact that PerformanceGuard displays history what gives the solution additional strength. “It is a strength indeed to gain an insight into how the operations were working before and after such a big change. And this is also why you can use PerformanceGuard to decide if you should outsource parts of your IT, as this makes it possible to constantly follow whether what you were promised at the time of contract formation is actually delivered. The Home Office Has Come Here to Stay A rather entertaining article in Computerworld titled “So long, office — I’m never, ever coming back (in the same way)” (written in Danish), confirms that the home office has come here to stay. It says, for example: “In a study recently conducted by Computerworld in cooperation with the IT job bank, some 1,100 people have answered to questions about their work experience during the corona crisis. An overwhelming 89 per cent of those employed in the IT industry reply that their work from home has been a positive or very positive experience. All this despite the fact that 38 per cent have worked much more than usual, and many have been affected by pay cuts, bonus losses and forced holidays.” The primary issue for IT departments has been to secure the digital working environment at the home office in such a way as to maintain higher productivity, among other things, by visualizing data with before and after measurements. Because the home office has come here to stay to a somewhat greater extent than before Covid-19 became part of our lives. Companies choose to systematize, to some extent, work from home, while some of them also choose to minimize their physical area and number of permanent jobs. Get a quote → ← All news --- # 3 Reasons Why Your Scrum Is Failing URL: https://capasystems.com/3-reasons-why-your-scrum-is-failing/ Description: Scrum: Time was when IT developers could work on a solution for half or even an entire year before sharing a single screenshot with the outside world. Published: 2020-05-13 ← All news Application Packaging 3 Reasons Why Your Scrum Is Failing Scrum: Time was when IT developers could work on a solution for half or even an entire year before sharing a single screenshot with the outside world. By CapaSystems · May 13, 2020 Written by: Development Manager Henrik Wendt Scrum: Time was when IT developers could work on a solution for half or even an entire year before sharing a single screenshot with the outside world. The waterfall model, which was the preferred project management model for developers, meant long project times and an enormous risk of launching systems that were not user-friendly or that quite simply were outdated even before release. This fortunately changed in the 1990s and 2000s with the advent of the Scrum method. The vast majority of development departments nowadays feel at home with terminology such as “Scrum master”, “Sprint”, “Project owner” and “Grooming”. Although I have myself used Scrum methods in our development department for more than 20 years and have more than 400 sprints behind my back, we have learned little in the process. In this article, you therefore get my take on the three most common reasons why IT departments are not successful with the Scrum method. 1. You Get Too Ambitious With Your Product The fundamental idea behind the Scrum method is that you can develop your product in short stages and get continuous feedback on the solutions you are developing. To be able to get back feedback, you are therefore required to be able to continuously release the stages of development you are working with. We ourselves work with daily releases internally at our development department so we can see daily what our newest code looks like to the user. Once our sprint is over every 14 days, it is our clear objective to always have our work ready to be demonstrated to the steering group — so that the rest of the organization can keep up. Nice-to-Have or Need-to-Have? If we are not able to release at least a demo version of what we are working on, this can be a sign that we have been overly ambitious with the functionality of our product. This can indicate that our idea of the features and functions we would like to include in the software has not passed the test of “nice-to-have” vs. “need-to-have”. To get the full value of Scrum, it is actually important to constantly evaluate the importance of a feature. The mindset behind agile development depends on the ability of the steering group and the project owner to prioritize the features that need to be developed in such a way that we constantly develop the system in small, but material increments (if we continue using Scrum terminology). So always keep in mind that you should not develop more than what you can get away with releasing. It is not a question of jumping wherever the fence is lowest, but of rather choosing which fence you would like to jump over in an intelligent, user-oriented manner. And by the way, we have also written an article on finding the right fence when it comes to IT support efficiency. You can read it here. 2. You Fall for the Idea of the Week In Scrum, you constantly select new features to work on. You need to be ready at all times to change course and develop other features than the ones you thought you would just a month ago. The agile approach to development is essential. The changing prioritization of features is what prevents your product from being outdated even before launch. But the ability to change direction between every sprint also brings about the risk of falling for the good features of the week: an enquiry about a feature from a customer, a special desire from the sales department or perhaps a quick change of direction sent by the management. However, once we ourselves fall into the trap and use a particular sprint for developing a feature that would “seal the sale to a potential customer”, we are confronted with two problems: The customer may still opt for another provider The rest of our customers will not be able to use the developed feature In other words, we have wasted a development sprint on a worthless feature. On the positive side, the waste is limited to two weeks of work, whereas without the Scrum method, there could have been far more man-hours down the drain. Putting “brilliant” ideas in quarantine To avoid falling for the “idea of the week”, you can set up a waiting period for new ideas. By putting new ideas in quarantine for shorter or longer periods of time before considering them for your priority backlog, you are given the opportunity to see them somewhat at a distance. It is really a question of letting the idea’s honeymoon period pass so you are able to see past the initial zeal and enthusiasm and so you are better equipped to assess the idea in an equivalent way with the other features and development ideas in your backlog. If the new idea requires urgent attention — or it is, in other words, necessary to close a case or similar — and you therefore do not have the option to put it into temporary quarantine, then make sure that the entire steering group subscribes to the idea and that everyone in the steering group can see that the idea generates a material value for the exact function in the organization that they represent. The potential of the idea must be clearly visible to sellers, project managers and developers — as well as users — before it makes any sense to include it in a sprint. 3. It Is Necessary to Reinforce Synergy in the Organization The last pitfall that can cause the development department to fail with Scrum is linked to cooperation across departments. It is therefore a question of an organizational issue rather than an actual problem with the development approach. Success with the Scrum method namely requires extremely effective communication between the development department and the other business areas of the company. This requires the development department to be aware, at all times, of the needs of departments as well as customers and, for example, the sales department to be continuously up to date on the latest system updates. If the sales team is completely up to date on the latest features of your solution, you raise your competitiveness, because you give your sellers a better product to go to market with. Conversely, it is also important that sellers know exactly which features are being launched and which ones are still on the drawing board so they do not end up closing orders with promised functionality that is not ready yet. Cooperation With the Entire Operations The synergy between the sales and development departments is naturally necessary, but synergy with some of the other business units can turn out to be even more vital for avoiding both unnecessary annoyance and shadow IT . For example, it can be of the utmost importance that the finance department can influence the timing of major EPR upgrades so that you as an IT manager do not come to release extensive system updates just three days before the deadline for the VAT accounts. Just like in many other contexts, it is also often in the communication between people that the development department fails — Scrum or not. Short development sprints and the changing focus of development merely strengthen the need for good communication and synergy between departments. Therefore, make sure that you have check-in meetings with decision makers and users from the rest of the operations at regular intervals. Find a balance that is suitable for you . A briefing once a month can be a good place to start. All in all, a good Scrum process is a question of being at the cutting edge of things and making conscious choices. You are well on the way to valuable Scrum development if you care to take a proactive approach to communications, a healthy skepticism of “brilliant” ideas and cynical realism about what is possible and what is necessary — and what not — to launch a value-adding product. Get a quote → ← All news --- # Android 10 — Device Admin Deprecation URL: https://capasystems.com/android-10-device-admin-deprecation/ Description: Google has announced that the Device Admin (DA) Device Management method will be deprecated in Android 10 and removed entirely in Android 11. Check this blog from Google. Published: 2020-05-12 ← All news Android Android 10 — Device Admin Deprecation Google has announced that the Device Admin (DA) Device Management method will be deprecated in Android 10 and removed entirely in Android 11. Check this blog from Google. By CapaSystems · May 12, 2020 Device Admin Deprecation: Transition from Device Admin to Device Owner. Introduction Google has announced that the Device Admin (DA) Device Management method will be deprecated in Android 10 and removed entirely in Android 11. Check this blog from Google. Why Has DA Been Deprecated? In 2010 DA was introduced in Android 2.2. It was intended as a local administration tool. However, it has been used in companies as an enterprise administration tool. However, the Device Admin method had several disadvantages: App distribution. No integration with the Google Play Store. Obsolete Security model. Not possible to separate work- and personal data. Not thought of as an enterprise administration concept. No advanced management. What Does This Mean? From Android 10, it will ONLY be possible to provision (enroll) a device as Device Owner (DO) or Profile Owner (PO). Devices currently enrolled as Device Admin Upgrading from Android 9 to Android 10. This should still work — but some features will not work. This is NOT recommended. Upgrading from Android 10 to Android 11 will NOT WORK. What Is New in Device Owner? The Device Owner concept was introduced in Android 7 in 2016 and is an enterprise administration concept. With Device Owner you can use Android Enterprise features like: Android Zero Touch. It’s a Portal like Samsung KNOX but for all Android 8 and newer devices. Managed Google Play Store for your organization. Distribution of public and private apps. Advanced security model designed for enterprise administration. What Must I Do? Due to the deprecation of Device Admin, all devices currently enrolled as Device Admin will have to be reenrolled as Device Owner. This means that the device must be factory reset and enrolled again either from the Samsung KNOX Portal or with the CapaInstaller Configurator App. If You Use the Samsung KNOX Portal Device Owner provisioning requires a factory reset device. The device must be enrolled in the Samsung KNOX portal and has an MDM profile assigned. Follow the below steps in this guide on the CapaInstaller Wiki: Create an MDM Profile — Device Owner. Enrollment of Samsung KNOX device for Device Owner. (NB! The device must be factory reset). If You Use CapaInstaller Configurator App The CapaInstaller Configurator App must be installed on a similar device. By Tue Hansen, Technical Support Engineer Get a quote → ← All news --- # Deploying Microsoft Store Apps URL: https://capasystems.com/deploying-microsoft-store-apps/ Description: Store Apps: The primary purpose of this article is to provide you with a solution on how to install Microsoft Store apps through CapaInstaller. However, much of the content can also be valuable, if you are managing another client management tool. Challenge If you want to… Published: 2020-05-06 ← All news CapaInstaller Deploying Microsoft Store Apps Store Apps: The primary purpose of this article is to provide you with a solution on how to install Microsoft Store apps through CapaInstaller. However, much of the content can also be valuable, if you are managing another client management tool. Challenge If you want to… By CapaSystems · May 6, 2020 Store Apps: The primary purpose of this article is to provide you with a solution on how to install Microsoft Store apps through CapaInstaller. However, much of the content can also be valuable, if you are managing another client management tool. Challenge If you want to deploy Microsoft Store apps through a client management tool, you will probably face 2 major challenges. Installation files for Microsoft Store apps are not always easy to obtain and are rarely provided as MSI or EXE files. Microsoft Store Apps are user-based, and most client management tools are executing scripts in the SYSTEM account context Download Application Files for Deployment First, we need to download the installation files for the Microsoft Store app — these files are using AppxBundle as the file extension. In this article, we will use the Microsoft Wireless Display Adapter app. Open the Microsoft Online Store (not the built-in Microsoft Store) in your favorite web browser and search for the desired app. Copy the URL from the address bar. Remove all text after and including the question mark. Open your favorite online link generator for the Microsoft Store. In this example, we are using https://store.rg-adguard.net/ Copy the link into the online link generator and choose Retail as the type You are now presented with a long list of files for the both the application and for all the mandatory prerequisites. Download the newest version of the application (AppxBundle) you want to install. Enable Apps Sideload Before we can install the application, we need to allow Windows to Sideload apps You can use the interface to enable the setting .. or you can use the registry editor to enable the setting Test Installation We are now ready to test the installation. Install the downloaded application using the PowerShell command below from an elevated PowerShell command prompt. Add-AppxPackage -Path C:tempMicrosoft.SurfaceWirelessDisplayAdapter_3.4.137.1000_neutral___8wekyb3d8bbwe.AppxBundle Deploy Through CapaInstaller CapaInstaller has the option to execute package scripts in the user context — the scripts are called User Configuration Scripts User configuration scripts are executed the first time a user logs on after the computer package containing the user configuration script has been installed. Hence, all you need to do is to create a computer package with a user configuration script. The main script in the computer package is used to copy the installation files to a temporary location on the computer. The user configuration script in the computer package is used to install the application from the temporary location. You have now solved the second major challenge and are ready to deploy the Microsoft Store app. Field Notes This section contains various notes from the field, that might come in handy when deploying or testing Microsoft Store apps. Application Dependencies Even though AppxBundle files contain all mandatory dependencies, sometimes a core component in the operating system is outdated and not compatible with the application that you are trying to install. In the example below, we are trying to install the Microsoft Company Portal 2019 app, but the Microsoft .NET Framework component is outdated. The required .NET component version is 2.2.27405.0 but the installed version is 2.2.27011 .0 If you already have the concerned app installed somewhere, you can query all the mandatory dependencies using the PowerShell command described later in this post. Installation as Local System Account As I mentioned earlier, one of the major challenges when you want to install Microsoft Store apps is that they are user-based. Trying to install a Microsoft Store app using the SYSTEM account often causes failure, such as the one below. Add-AppxPackage -Path C:tempMicrosoft.SurfaceWirelessDisplayAdapter_3.4.137.1000_neutral___8wekyb3d8bbwe.AppxBundle Internet Access Microsoft Store apps require internet access the first time they are started. Without internet access, the app will only blink, the first time it is started. PowerShell Commands Get-AppxPackage When a Microsoft Store app is installed, you can view the prerequisites (also called dependencies) by running the command below. Get-AppxPackage -Name Microsoft.Surface* Remove-AppxPackage If you need to uninstall a Microsoft Store app, you can run the command below. Get-AppxPackage -Name Microsoft.Surface* | Remove-AppxPackage By Senior Consultant Dan Svendsen. Employed by CapaSystems since 2006. Dan is a competent and careful consultant with much focus on the client. He is detail-oriented in all he does. He is also the driving force behind CapaFactory. Get a quote → ← All news --- # 3 Reasons to Check Out PG 8.0 URL: https://capasystems.com/3-reasons-to-check-out-pg-8-0/ Description: Do you want to be able to see what is happening in your IT infrastructure — before it all goes down in flames? As a matter of fact, it does not have to be that hard! There is no reason why you have to spend hours every day trying to find the applications and processes […] Published: 2020-04-21 ← All news CapaSystems Blog 3 Reasons to Check Out PG 8.0 Do you want to be able to see what is happening in your IT infrastructure — before it all goes down in flames? As a matter of fact, it does not have to be that hard! There is no reason why you have to spend hours every day trying to find the applications and processes […] By CapaSystems · April 21, 2020 Do you want to be able to see what is happening in your IT infrastructure — before it all goes down in flames? As a matter of fact, it does not have to be that hard! There is no reason why you have to spend hours every day trying to find the applications and processes that are draining the resources of your end-users’ computers. This is why we give you 3 good reasons to analyze performance data. This might sound complicated — but you can do it in a simple and orderly manner with our PerformanceGuard, which has just been released in version 8.0, whose development has been subject to the goal of improving user-friendliness. 3 reasons for analyzing data: Proactive troubleshooting: Data extracted directly from the end-user’s computer gives the Service Desk an opportunity to act based on facts rather than feelings and gives them optimal prerequisites for troubleshooting. Reporting in an orderly manner: It is often difficult to remember what the good response time is for all applications in the IT operations. The Performance Index is used to compare actual response time with the “normal” conduct of the applications. This is a fantastic tool for the management, which is given an insight into the IT operations — simply and fast. Insight into the entire IT operations: PerformanceGuard makes it possible for you to monitor user experience and network performance before, during and after a change. Moreover, you can constantly monitor the performance of critical applications. Without analyzing performance data, you will probably first discover problems in the infrastructure when your end-users complain. This results in downtime, affects productivity and forces you to waste resources together with your colleagues on troubleshooting rather than infrastructure management. PerformanceGuard allows you to be proactive and deal with challenges in an orderly manner before they cause any downtime. Get a quote → ← All news --- # Active Directory-Based Activation URL: https://capasystems.com/active-directory-based-activation/ Description: The goal is to have your servers and clients activated, as simple as possible, with no maintenance for the IT department. Published: 2020-04-03 ← All news KMS Active Directory-Based Activation The goal is to have your servers and clients activated, as simple as possible, with no maintenance for the IT department. By CapaSystems · April 3, 2020 Active Directory: This blogpost will show you how to activate your servers and clients — as simple as possible. Goal The goal is to have your servers and clients activated, as simple as possible, with no maintenance for the IT department. Challenge How do I activate my Windows licenses? Do I use MAK or KMS keys? What is the difference? Those are some of the questions, I hear a lot. Just to clarify — if you buy a computer with an OEM license, you are allowed to reimage the computer and use a MAK or KMS license key to activate it. You can get the MAK keys by buying a license for the operating system you want to activate at your license-dealer. It becomes available on the Microsoft license portal, and you can download and use it when you reimage the computer. A MAK key often has a limit of how many times you can use it for activating; therefore, we recommend that you convert MAK to a KMS license key. By contacting the Microsoft licenses team, you can convert your MAK license to a KMS license, with no additional charge. With KMS licenses, you have two choices: You can set up a local KMS server to handle your licenses or add the license key to your Active Directory. The last one is the recommended solution. With Active Directory-Based activation, your servers and clients activate automatically with the KMS license key from Active Directory when they join the Domain. The key automatically revokes when the servers or clients unjoin the active directory. Prerequisites The Domain scheme level must be a minimum of 2012. Scope You have support for Active Directory-Based activation on the  following operating systems: Windows 8 Windows 8.1 Windows 10 Windows Server 2012 Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 How to Add Your KMS Key to Active Directory Add “Volume Activation Services” as a role on any server in your environment. Open ”Volume Activation Tools” on the server where you installed the role. Choose “Active Directory-Based Activation” and, if needed, alternate credentials. Add your KMS license key and enter a display name. Your KMS AD keys can be viewed or deleted from the “Configuration” view. Useful Links https://docs.microsoft.com/en-us/windows/deployment/volume-activation/activate-using-active-directory-based-activation-client How to activate Windows 10 KMS Active Directory Activation https://4sysops.com/archives/active-directory-based-activation-way-better-than-kms/ https://download.microsoft.com/download/3/d/4/3d42bdc2-6725-4b29-b75a-a5b04179958b/reimaging.pdf By Consultant Kim Brandtberg. Employed by CapaSystems since 2018. Kim is a super talented and competent consultant. He takes pride in helping clients reach the best possible solution. Get a quote → ← All news --- # How to Future-Proof Your New Software Purchases URL: https://capasystems.com/how-to-future-proof-your-new-software-purchases/ Description: Software Purchase: If you are an IT manager, I have some sad news for you. Perhaps you know already, but you keep pushing the thought to the back of your head, putting the decision off for another day, when you have more time. Published: 2020-04-02 ← All news Application Packaging How to Future-Proof Your New Software Purchases Software Purchase: If you are an IT manager, I have some sad news for you. Perhaps you know already, but you keep pushing the thought to the back of your head, putting the decision off for another day, when you have more time. By CapaSystems · April 2, 2020 Software Purchase: If you are an IT manager, I have some sad news for you. Perhaps you know already, but you keep pushing the thought to the back of your head, putting the decision off for another day, when you have more time. Written by: Consultant Lars Olsen You NEED to replace your IT systems once in a while in order to keep your company up-to-date, efficient and, naturally, secure against hacker attacks . You will not get instant popularity among your users, but people will eventually be patting you on the shoulder, do not worry. To accommodate your users, the very best you can do is prepare well and make sure that you choose right when you look for a new ERP system, a new project management platform or just a new version of Windows . So how is it indeed that you prepare when you have to buy new software? And how do you future-proof the purchase you are making so you are not left standing in front of the CFO in merely one year, being held accountable as to why your IT investment did not give the predicted return? In this article, I will try to give you some tools that you can use in your considerations when you are about to pick a new system provider or choose a new software solution for your company. 7 Questions That Qualify Your Software Investment When evaluating whether certain software and certain provider are the right ones for your company, you need to assess both the provider, how their software matches your company’s needs, and, naturally, if the system is future-proof. By asking these seven questions, you are better equipped to make the right decision. 1) What Are Your Users’ Needs? The most important thing is your users’ needs. However smart and high-tech a new solution can appear to you, it is all about how you as an IT manager best serve your users. Before you start exploring the market for new software, you must therefore probe into your users’ conduct and needs. One really good and easy place to start is your own support department. Do support workers receive many cases about a certain issue? Are there questions or desires for functionalities circulating among the users? The next step is naturally to engage in dialogue with the users . Ask your core users how they use your systems and, if you get a chance for this, examine user behavior centrally, where you can get objective data on patterns of use. Once you have collected all the knowledge about how you can improve user experience and make your users’ work easier, you can go into the field to look for new software. Once you have found your candidates for provider, you can move on to question number 2. 2) Who Is the Provider? It can be a really good idea to be very critical of who is behind the software you consider implementing at your company. In quite many cases, this provider will be among the major players on the market: Microsoft, Adobe, Cisco, IBM, etc. It can be really great to choose a major supplier if the software you want to implement is part of the provider’s standard portfolio. The main disadvantage of opting for software from one of the major providers is that it is impossible to influence when updates are rolled out and what they look like. When it comes to major providers, you are forced to accept whatever comes, whether that suits you or not. At the opposite end of the spectrum, you have the small software developers with between 2 and 10 employees. The advantage of a small developer is that their software is often more innovative, and so you can get some smart solutions that will not be an option at the big players. If you yourselves represent a large company, you will also often be able to engage the small software provider into dialogue so that they can develop their systems to meet your needs even better in future upgrades. The disadvantage of opting for a small developer is therefore not in the very software they provide, but in their business. So ask yourself — and the provider — if you can be sure that the company will stay in business in the next 1-2-3 years? Take a look at the company’s financials and assess if you believe that the provider will exist for as long as you want to use their software. 3) Does the New Software Solve Your Users’ Problems? This may sound self-evident, too, but I actually see sometimes that software is purchased more because of a skilled salesperson than because it solves users’ problems. When evaluating if a software solution solves your needs, you should also be open to the fact that not all of your desires can be met. Naturally, a lot of software can be adapted to your needs, but my advice will always be not to “bend” a product more than it is designed to bend for. If you go in for too many customizations, you run the risk of suddenly not being able to update your software and simultaneously becoming completely dependent on the provider you choose. In my opinion, it is therefore far better to opt for a tool that solves 80% of your tasks without customizations and has a stable operation than to customize a product to solve 100% of your tasks, but to perhaps compromise on operational reliability and future-proofing. 4) Is the Product Future-Proof? Even if it can be difficult to know what the IT landscape of the future will look like, you should contemplate how future-proof your upcoming software solution is. Part of what you need to consider is whether your software solution can meet the requirements of the rest of IT development . For example, your software could only work on your local computers, on-premises, or perhaps you could use it in the Cloud, with the rest of your things. If it is possible, this could be a good thing to discuss with your provider so that they are also aware that you expect a future-proof solution. Ask them what kind of plans they have for future-proving their systems and consider if their plans are in line with your own. 5) What Is the Life-Cycle of Your IT System? Part of the considerations on the life-cycle of the IT system obviously relate to how well the product interacts with other systems at your company. Another — and perhaps easily forgotten — aspect of your IT systems’ life-cycle is what you can do when the system is no longer needed. When you need to part with the system. Here you need to consider how easy or difficult it will be to get rid of the system again, and just like you need to think about how hard it is to integrate the system into your other systems in the beginning, here you must also consider how easy it will be to peel the system off the food chain of your IT landscape. Think of it as LEGO blocks: How hard is it to replace an individual block without having to take the whole thing apart? 6) Is the System User-Friendly? This item should probably be the very first thing to consider. There are certainly an enormous number of IT systems that fail exactly when it comes to the parameter of user-friendliness. The problem is that when you as an IT manager are on the lookout for new software, you go into the field with a backpack full of experience and understanding of IT systems, programming and keyboard shortcuts. All this is something your average user will most certainly lack. It is incredibly difficult to judge from the perspective of an ordinary user when two IT professionals are standing next each other, assessing if a certain provider is the right match for your company. Before you choose a new system to be implemented across 500 or more users, it is therefore a really good idea to demonstrate the systems to the actual end-users. Make the provider arrange a software demonstration to a group of super users who have in-depth knowledge of the current system and who will quickly be able to identify the challenges and advantages the new system will bring to your business processes. 7) What Does It Cost? Finally, it naturally makes sense to look at the price of the system. Remember to look at overall cost and not only at what the system costs per license. Also evaluate how long the system will take to implement, how many man-hours you expect to have to allocate to installation, training and support at the company and naturally at the costs that are associated with the maintenance of the system. Take a look at the entire lifetime cost of the product and compare with the lifetime value you expect to get from the product. If the two are balanced nicely, you can accept the offer, but you also have to expect unforeseen costs to accrue. This happens almost all the time. Once you have examined all seven questions in-depth, you are far better equipped to make a decision on the purchase of new software. If you consider every item carefully, you ensure both that the systems are well received by the users and you give yourself a chance not to have to explore the market for new providers even before you have properly started to use the new system. Get a quote → ← All news --- # How to Distribute Software Packages URL: https://capasystems.com/how-to-distribute-software-packages/ Description: Distribution Server: In this brief document, I’ll discuss the problem arising when 1000 clients try to download a 4 GB software package from the same server at once, and what it takes to make it tolerable for the network administrator. Published: 2020-03-31 ← All news CapaInstaller How to Distribute Software Packages Distribution Server: In this brief document, I’ll discuss the problem arising when 1000 clients try to download a 4 GB software package from the same server at once, and what it takes to make it tolerable for the network administrator. By CapaSystems · March 31, 2020 Distribution Server: In this brief document, I’ll discuss the problem arising when 1000 clients try to download a 4 GB software package from the same server at once, and what it takes to make it tolerable for the network administrator. Prerequisites In order to be able to follow the instructions in this document, you’ll need CapaInstaller 5.8 or newer. The component that is used is the BAADS (Base Agent As Distribution Server), which is a role that the ordinary Base Agent can have when configured to, in the System Plugin of the CapaInstaller Console. The Problem at Hand In its purest form, the horror scenario is to have 1000 clients simultaneously try to download the same 4 GB software package from the Front-end Server. This will not only halt the download of software packages, but it will also affect the normal use of the network that is not software distribution related, for all other users in the organization. The Front-end Server is the main anchor point for client computers into the CapaInstaller installation. Normal operations will also be hit for clients, not related to the 4TB transfer. The problem that we want to solve is to let the Front-end Server handle unit enrollments, inventory reporting, and package installations without clogging up the network adapter with unnecessary file transfers. In order to accomplish that, we want the clients to collect and share files among them. Be aware that not all files are being shared among clients, because there is an overhead in keeping files organized and published. For that reason, only files with specific file extensions are shared. The default list of file extensions is based on the assumption that they represent ‘larger’ files where the benefit of file sharing, in saved bandwidth (and server CPU), surpasses that of the overhead of keeping track of the files (client CPU). The list defaults to; *.kit, *.iso, *.msi, *.zip, *.exe, *.cab. The ‘No Management’ Scenario This is the worst-case scenario where every client downloads the package from the Front-end Server. As illustrated by the color of the clients, every file origin from a separate file transfer (No, client6 and client9 do not have the same color), letting the Front-end Server foot the bandwidth/CPU bill. This will influence other operations on the Front-end. Activating File Sharing By letting the clients be aware of each other, it is possible, once the file to be downloaded has been identified by the Front-end Server, to find it on a nearby client. As illustrated by color, client1 got the file from client0. This goes for client3/5 and client9/6/7 as well. This will spread out the use of bandwidth and free up the Front-end Server to better handle other tasks. This, however, has a few drawbacks of its own. There is a limit to how much a single client can serve other clients without being affected by the extra load itself. The default value for Base Agents sharing files is two simultaneous transfers. Another thing to consider is that a client that is in search of a file may not find it on any nearby peer. There can be various reasons for that. It could be the first client on that subnet to download the file Since clients have a limit on the number of peers to be aware of, the file may not be in its vicinity. The default is 30 One or some of the nearby peers are in progress of downloading the file but have not advertised the file because the download and MD5 verification has not yet completed. Using a Distribution Server By using a Distribution Server, a client, with a valid MD5 checksum but with no file to be found matching that checksum (in neither the file cache nor on nearby peers) will request the file from the Distribution Server. If the Distribution Server is in either Fetch or FetchAndPreload mode, new files are downloaded on request. In Preload (only) mode, the transfer is denied if not present and the client will cancel the installation of the software package and will retry the operation later, on the next agent run. This will happen until the new file is preloaded from the Front-end Server. The Distribution Server will request file information (MD5 checksum) from the Front-end Server and then determine if it already holds the requested file in its file cache. If it does, it will let the client download the file right away. If the Distribution Server does not hold the file, it will download it and subsequently let the client download the file. If the Distribution Server (DS0) is actively downloading a file on behalf of client0 (referred to as the remote transfer), and client5 requests DS0 for the same file, DS0 will not start a new separate download from the Front-end Server but rather put client5 I queue. Client5 will then be aware of both the progress of the remote transfer and the fact that it is number two in the queue. (along with the Max Requesters property of the DS). Once the remote transfer has completed, each queued up client will have three pieces of information. The DS now has the file that I want to download The DS has a limit of simultaneous file transfers (Max Requesters that defaults to 5) I have a number in the queue that may or may not exceed the limit. If the number in the queue does not exceed the limit, the client will download the file right away. If the client, on the other hand, is number 7 in the queue with a limit of 5, it will observe the DS property ‘Retry Delay’. This value (that defaults to 90 seconds) represents the time that the client will wait for other clients to complete their file transfer. When done waiting for the ‘Retry Delay’, the client will go back to the process of discovery. This will either result in finding the file on one or more peers or a new file request to the DS. Other Benefits of Using a Distribution Server Prior to CapaInstaller 5.8, the Distribution Server was simply an SMB share on a server where files were copied from without deliberations of reuse. Furthermore, files copied from the Distribution Server were selected by path & filename, meaning that a file updated on the Front-end could be out-of-sync with the copy on the Distribution Server if File Sync had not yet completed. This synchronization is performed by the Synchronization service (CiSync) that requires an SQL connection to be signaled to start a synchronization job. The new Base Agent-based Distribution Server does not rely on an SQL connection as it only communicates with the Front-end Server (Internal or public). The Front-end Server delivers Configuration to the DS, which can include a schedule for recurring file preloads that update the DS with the bulk of data that makes it possible to serve all clients. Furthermore, files are selected by MD5 checksum, rather than path and filename. This ensures that if a file on the Front-end Server is updated (and consequently gets a new MD5 checksum), it will represent an entirely new file on the DS, resulting in a new download from the Front-end Server to the DS. The obvious benefit of this is that clients cannot get a file from a Distribution Server that is ‘too old’. How to Choose the Distribution Server Mode The Distribution Server operates in one of three modes. Fetch Fetch mode is the simple ‘deploy-and-forget’ approach. When a BA requests a file, the file can either be present on the DS or not be present. If present, it will be served to the BA, if not, it will first be downloaded from the FE and then served to the BA. The DS can keep track of multiple BA’s requesting the same file simultaneously, thus avoid downloading the same file in two similar requests at once. When a client (BA) requests a file that has been changed on the Management Server, it also means that the file being requested has a changed MD5 checksum. Therefore, the new/updated file is downloaded (fetched) from the FE dynamically. FetchAndPreload (Default) The FetchAndPreload mode acts in the same way that the Fetch mode does, except that it can also preload the redistributable files (Redist) and packages (ComputerJobs and UserJobs) from the Management Server. This also replaces the functionality of the Synchronization Service (CiSync). The Preload can be done in three ways By applying a preload-schedule that will update the DS on a regular basis, i.e., every night between 02.00 and 04.00 On-demand (Update now) as an action on a specific DS in the System plugin of the CapaInstaller console On-demand (Update now) as an action on a specific software package in the Configuration Management plugin of the CapaInstaller console. Preload The Preload mode supplies the preload functionality described in the FetchAndPreload mode (above) but will NOT fetch new files on demand when/if a file has been updated on the Management Server. This mode exists in order to comply with strict bandwidth restrictions between geographical locations where heavy use of bandwidth over WAN is prohibited. This mode also resembles that of the old CiSync approach except that when a new/updated file that does not reside on the DS is requested, the DS denies the file request from the BA. This will result in the software package changing from ‘Installing’ to ‘Cancelled’, meaning that the client will retry the package installation on the next agent run until a preload has been completed or the requested file is made available on a nearby peer (BA). How to Deploy a New Distribution Server The Distribution Server (DS) can be deployed to any Base Agent (BA) running version 5.8 or above. All management of the DS is done in the System plugin of the CapaInstaller Console To deploy a DS, go to the System Plugin and under the Management Points, right-click the Management Server under which the DS should be located and select ‘Deploy Server’. Then select; ‘Deply Distribution Server to a Windows-based computer/server’. In the Base Agent field, type in the name of an existing Base Agent that is linked to a Management Server on the same physical server. It does not have to be in the same Management Point as the Management Server under which the new DS is about to be deployed. Select the Service mode that fits your requirements. If you selected either ‘FetchAndPreload’ or ‘Preload’ you could now set a preload schedule, but it is not required. Enter a (or keep the proposed) Cache location. Select the maximum size for the cache. You can switch to a relative size, by clicking ‘GB’ and selecting ‘%’. The same goes for the Minimum size to keep free on the disk. Finally, select the maximum concurrent requesters, and click ‘Next’. Then enter one or more IP ranges/MAC addresses to determine which client computers you want to connect to this Distribution Server and click Next. Name the server, enter a (meaningful) Change description and click Next. Then click the newly deployed Distribution Server. In the List view to the right, you can see how much CPU and memory that the DS is using. The values are updated every 10 seconds (every 2 seconds while preloading). How to Upgrade an Old Distribution Server (to BAADS) In this section, the BAADS Distribution Server which was introduced in version 5.8 is referred to as the DS58. The SMB based Distribution Server is referred to as the DS57. The HTTP approach of the DS58 does not use the Synchronization Service (CiSync) to update files from the Management Server. Instead, by using either the Fetch or FetchAndPreload modes, it can deliver files that are binarily equal to those stored on the Management Server. This is a huge step forward because an updated (or new) software package is available on the fly. This means that an outdated software package never will be handed over to a client, the moment it is replaced on the Management Server. By utilizing a Front-end Server in the DMZ that is available as a public URL for the client computers and the DS58, there is also no need for a direct SQL connection in a remote location (via the CiSync and the Data Connection Service). How to upgrade To begin with, the DS57 must have a Base Agent (BA) version 5.8 or newer installed and the HWInventory package must be run so that the Hardware inventory (in the Configuration Management plugin) can show the Base Agent version of 5.8.x.x. or newer. Then, in the System plugin, right-click the DS57. The popup-menu will show the ‘Upgrade to Base Agent Distribution Server…’. If a 5.8 BaseAgent is not detected, the menu item will be grayed out, and the tooltip will inform you of the BaseAgent requirements. When you have the adequate Base Agent installed on the DS57, the menu item will be enabled. Click it. The Base Agent name is already filled out, and you can then fill out the rest of the Distribution Server properties for the new DS58. (See above). Read more about CapaInstaller here By Senior Software Architect Torben Busk Sørensen. Employed by CapaSystems since 2008. Get a quote → ← All news --- # State-of-the-art Base Agent URL: https://capasystems.com/state-of-the-art-base-agent/ Description: Base Agent: CapaInstaller 5.8 is released today Things are now more and most important of all — your need for network bandwidth from clients to front-end servers is radically reduced. You know what we are talking about, as it is some quite specific day-to-day challenges IT… Published: 2020-03-31 ← All news Application Packaging State-of-the-art Base Agent Base Agent: CapaInstaller 5.8 is released today Things are now more and most important of all — your need for network bandwidth from clients to front-end servers is radically reduced. You know what we are talking about, as it is some quite specific day-to-day challenges IT… By CapaSystems · March 31, 2020 Base Agent: CapaInstaller 5.8 is released today Things are now more secure flexible smooth and most important of all — your need for network bandwidth from clients to front-end servers is radically reduced. You know what we are talking about, as it is some quite specific day-to-day challenges IT departments are facing that we solve with today’s release of CapaInstaller 5.8 . We have replaced the entire communication layer in CapaInstaller, thus taking security & data sharing to a new level. The new release includes: Base Agent as a distribution server:  Agents on all computers ensure faster, automatic, and secure roll-out regardless of the number of computers and locations OSD for USB sticks:  A USB boot is now offered for installation in IT environments where a deployment server is not available MDM:  The processing of data from Mobile Devices has been improved so that the database load is 30% lower than before etc. Upgrade your existing installation to get the most out of CapaInstaller Technical Blog Post: Read the new CapaSystems Technical Blog post — Senior Software Architect Torben Busk Sørensen goes into depth with the new state-of-the-art Base Agent as a distribution server Get a quote → ← All news --- # Enable Windows 10 1903 in WSUS URL: https://capasystems.com/enable-windows-10-1903-in-wsus/ Description: Windows 10 1903: This blogpost will help you enable the new product category called Windows 10 1903 and newer in your WSUS environment. Published: 2020-03-17 ← All news Technical Blog Enable Windows 10 1903 in WSUS Windows 10 1903: This blogpost will help you enable the new product category called Windows 10 1903 and newer in your WSUS environment. By CapaSystems · March 17, 2020 Windows 10 1903: This blog post will help you enable the new product category called Windows 10 1903 and newer in your WSUS environment. Challenge In May 2019, Microsoft introduced new product categories in WSUS, to enable future support for the U nified U pdate P latform (UUP) for on-premises management solutions, ie. CapaInstaller One of the new product categories is called Windows 10 1903 and later . The category contains all updates for Windows 10 1903 and later (except feature updates). Because the category is not enabled by default, Windows 10 versions from 1903 and onward are not being patched from the W indows S erver U pdate S ervice (WSUS) environment. Technology Generally speaking, the U nified U pdate P latform (UUP) is an improved delivery technology for Windows Updates. The technology can service all Windows-based devices, such as computers, tablets, smartphones, etc. One of the major benefits of the UUP technology is, that the download of updates is now “differential” and not “full” like before. This decreases the download size of updates by up to 35%. Another benefit of the UUP technology is, that it can handle the preservation of L anguage P acks (LP) and F eatures O n D emand (FOD) across feature updates — also known as Windows 10 in-place upgrades (IPU). Because many of our customers already have experienced various issues with the preservation of language packs and features on demand across feature updates, we have released our Windows 10 IPU service that solves many of these issues (and other issues as well) History The UUP technology is not new — it was introduced in December 2016. Microsoft has used the last couple of years to make the technology faster and more robust. You can read more about the technology by following the link below. https://blogs.windows.com/windowsexperience/2016/11/03/introducing-unified-update-platform-uup/ Solution Fortunately, the solution is fairly simple. You just have to enable the new product category called Windows 10 1903 and later in your WSUS environment. According to Microsoft, they will not be adding further product categories for Windows 10 to WSUS in the future. Hence, they will not add options to select updates for each release, because the current option covers Windows 10 operating systems from version 1903 and onward. You can read more about the option by following the link below. https://techcommunity.microsoft.com/t5/windows-it-pro-blog/updating-windows-10-version-1903-using-configuration-manager-or/ba-p/639100 By Senior Consultant Dan Svendsen. Employed by CapaSystems since 2006. Dan is a competent and careful consultant with much focus on the client. He is detail-oriented in all he does. He is also the driving force behind CapaFactory Get a quote → ← All news --- # Covid19: We Continue to Take Care of Your IT Infrastucture URL: https://capasystems.com/covid19-we-continue-to-take-care-of-your-it-infrastucture/ Description: CapaSystems is no further away than a call or one click on the CapaOne Portal Right now, Denmark is dependent on well-functioning IT. More than ever… We, therefore, want to assure you, that as a customer of CapaSystems you will not experience any changes in our deliveries to… Published: 2020-03-12 ← All news Application Packaging Covid19: We Continue to Take Care of Your IT Infrastucture CapaSystems is no further away than a call or one click on the CapaOne Portal Right now, Denmark is dependent on well-functioning IT. More than ever… We, therefore, want to assure you, that as a customer of CapaSystems you will not experience any changes in our deliveries to… By CapaSystems · March 12, 2020 CapaSystems is no further away than a call or one click on the CapaOne Portal Right now, Denmark is dependent on well-functioning IT. More than ever… We, therefore, want to assure you, that as a customer of CapaSystems you will not experience any changes in our deliveries to you, and therefore you do not have to worry about, whether you can ensure your business a smooth IT infrastructure. CapaSystems Customer Service Team is ready with support CapaSystems IT consultants can in most cases manage all tasks remotely. As a private company, we naturally support 100% of the authorities’ clear call to work from home. In this context, it is important for us to emphasize that in our organization we are in control of the situation and everything is running as normal. As always, we are ready to answer any questions that may arise. Get in contact with CapaSystems Customer Services Get a quote → ← All news --- # 8 Very Good Reasons So Welcome CapaOne Portal URL: https://capasystems.com/8-very-good-reasons-so-welcome-capaone-portal/ Description: Starting today, it has become much easier to be a customer of CapaSystems. CapaOne Portal has seen the light of day and is CapaSystems new customer service area that will gather all contact between us and our customers. Use a single login to: Customer Services Order of… Published: 2020-03-03 ← All news Application Packaging 8 Very Good Reasons So Welcome CapaOne Portal Starting today, it has become much easier to be a customer of CapaSystems. CapaOne Portal has seen the light of day and is CapaSystems new customer service area that will gather all contact between us and our customers. Use a single login to: Customer Services Order of… By CapaSystems · March 3, 2020 Starting today, it has become much easier to be a customer of CapaSystems. CapaOne Portal has seen the light of day and is CapaSystems new customer service area that will gather all contact between us and our customers. Use a single login to: Customer Services Order of consultants CapaFactory CapaImages CapaPacks Contract overview Documentation Forum The development team and Customer Service Team has between resource-demanding software releases worked hard to get CapaOne Portal ready for our customers. We have focused on making it easy for our customers to get in touch with us, and with this portal we have tried to ensure the overview and at the same time enabled task that they previously had to contact customer service to get fixed. The work with CapaOne Portal does not end here — we have several new initiatives up our sleeve, says CTO Martin Søndergaard. The first version of CapaOne Portal also features CapaInstaller Forum and PerformanceGuard Forum — a long-sought-after desire from our customers, who now can exchange experiences regarding the products they have in common. Read more about the new Customer Service area on our website — and use the link to visit CapaOne Portal. #CapaOne #customerservice #Forum #onepointofcontact Get a quote → ← All news --- # What Is IT Change Management (and Why Is It Important)? URL: https://capasystems.com/what-is-it-change-management-and-why-is-it-important/ Description: Change Management: Before we get started, I need to make the following disclaimer: this article is not a hard-core change management article in which we discuss procedures and processes. Instead, this article is aimed at people who want to know about change management in… Published: 2020-02-11 ← All news Application Packaging What Is IT Change Management (and Why Is It Important)? Change Management: Before we get started, I need to make the following disclaimer: this article is not a hard-core change management article in which we discuss procedures and processes. Instead, this article is aimed at people who want to know about change management in… By CapaSystems · February 11, 2020 Change Management: Before we get started, I need to make the following disclaimer: this article is not a hard-core change management article in which we discuss procedures and processes. Instead, this article is aimed at people who want to know about change management in general and change management of IT projects, perhaps because you would like your own projects to be better received in future than they have been in the past. The article is aimed at people who know that the success of an IT project should be measured by the reaction of the end users, but who are in doubt about how best to contribute to the project’s success by means of sound change management processes. What Is IT Change Management? Unfortunately, it is rarely the technical requirement specifications that cause problems when changes to a company’s IT platform are implemented. “Unfortunately” because it is often fairly easy to find solutions to such challenges. You can often solve the problem through programming or perhaps by tweaking the IT infrastructure so that the system operates more smoothly. No, it is not the technical aspects that cause problems. It is the users. Users who want things the way they always were. Users who don’t want to spend time and effort getting to know a new program, and who don’t have the necessary energy to change their ways. Most people don’t like change, when it really boils down to it. Change Management Is Not About Project Management IT change management is therefore neither about project management nor scrum methods or Kanban boards. In fact, it is almost the complete opposite: it is about getting the users to embrace planned system changes and about giving the users the impression that the project is being managed professionally. Simply speaking, change management of IT projects involves ensuring that the project becomes a success once implemented. This is a formalized process in which you consult the end users to create acceptance and perhaps even get the same end users to endorse the project and recommend it to colleagues and other stakeholders. To make this scenario a reality, the change management work must commence long before you are ready to press the large red “implement” button. In fact, the work begins the very minute a project has been kick-started, and long before the first code is written. When Is Change Management Needed? It is tempting to believe that the formalized control of stakeholders only makes sense in large projects, but this is actually not the case. Think of it like this: you don’t only consult your neighbors if you want to construct a building with 16 floors. You also have to consult them if you want to build a carport, or even if all you want to do is to plant hedging around the perimeter of your property. But why? Because your plans affect the day-to-day life of your neighbors. The same applies to change management of IT projects, which are more about how the project affects the day-to-day work of your colleagues or customers than about its size. READ ALSO: Dear IT manager. Are you ready? For the future. Large Company or Small Company — the Process Is the Same Of course, the process is not quite the same in a company with 500 employees as in one with 30, but the difference is smaller than you think. In both cases you have to avoid annoying your colleagues unnecessarily , and you must avoid at all cost that your project becomes one everybody loves to hate. Negative talk around the coffee machine can start a vicious cycle and must be avoided. In reality there is only one way to stop the negativity: to involve the users in the change process at an early stage. When and How Should the Users Be Involved? A brief answer is: as soon as possible, and it doesn’t actually matter whether the users are colleagues or customers. In large companies, the solution will typically be to involve the people who are responsible for the applications. An example would be a person who is responsible for your SAP solution or for the smooth running of the Office package. By consulting individuals with relevant responsibility from the very beginning of the project, you make sure that a number of key employees feel heard, and with a bit of luck these employees will be ambassadors for the project when they get back to the company. These key employees can also act as spokespersons for the end users, in part because they are often end users themselves, and in part because they are in daily contact with other colleagues about their specific application. Input From Users Produce Better Solutions By involving key employees in the right manner and truly listening to and adjusting the IT project on the basis of their input, you achieve two things: You avoid the vicious cycle of negative comments about the project. You can correct minor errors and integration issues and ensure a smooth roll-out of the new systems, while at the same time causing minimum disruption to the day-to-day work of the end users. Of course, good change management is not a panacea that makes all problems vanish like dew before the sun. Thorough preparation can take care of perhaps 80% of the problems caused by an IT roll-out. Once the majority of the problems are out of the way, you are left with a lot more resources to solve the last 20% that might pop up along the way. How Much Information Should You Give? As you have probably figured out, a good change management flow is about providing information and communicating with your users before hitting them with a system update. Even simple updates of the Office package can mean hours, if not weeks, of extra work for an employee in the finance department who manages all his/her reporting with the help of carefully adjusted macros. If the macros suddenly no longer work, it can result in missed deadlines, overtime work and a lot of stress for the entire finance department. Therefore, the main rule is: rather too much information than too little. Make sure to start early when informing end users of upcoming updates. Explain what the updates will mean to them, and why they are important. If your users understand why a system update is necessary, they are more likely to be patient with any problems that arise. Let Your Users Decide Another good trick in the book is to leave it to the users to decide when they want the update to take place. If an engineer needs to perform a number of calculations which may take three days, it is very useful for him/her to be able to postpone the updates until the calculations have been completed. Otherwise, the engineer risks having to explain the delay to an impatient customer. Allowing the users to determine when the updates take place also gives them a feeling of control. They are given a choice and therefore not powerless about how they structure and plan their time. I am sure we have all experienced the irritation when switching on the computer to prepare for a presentation and then pling , you have to wait for 30 minutes while the system is being updated. Talk about a bad start to the day! All things considered, change management in IT processes revolves around staying on good terms with the users who will have to live with the changes afterwards. Get them involved at an early stage and listen to their input. And remember to inform all the employees who are not involved in the planning as early as possible and as much as possible, so they always get an opportunity to plan their time around the updates. That is the only way you can avoid the biggest mistakes in an IT project. Get a quote → ← All news --- # Release: PerformanceGuard 7.6 URL: https://capasystems.com/release-performanceguard-7-6/ Description: We have improved the navigation and today we release PerformanceGuard 7.6. What new: #1 Chromium-Based Web Measurements#2 Relational Dashboards#3 Fullscreen Widgets#4 Dashboard Edit#5 And other improvements Read more about the new features To get the most out of… Published: 2020-01-28 ← All news CapaSystems Blog Release: PerformanceGuard 7.6 We have improved the navigation and today we release PerformanceGuard 7.6. What new: #1 Chromium-Based Web Measurements#2 Relational Dashboards#3 Fullscreen Widgets#4 Dashboard Edit#5 And other improvements Read more about the new features To get the most out of… By CapaSystems · January 28, 2020 We have improved the navigation and today we release PerformanceGuard 7.6. What new: #1 Chromium-Based Web Measurements #2 Relational Dashboards #3 Fullscreen Widgets #4 Dashboard Edit #5 And other improvements Read more about the new features To get the most out of PerformanceGuard you need to upgrade to the newest version. PerformanceGuard is a powerful tool designed to provide comprehensive monitoring and analysis of IT performance across your organization. With its latest release, PerformanceGuard 7.6 introduces several exciting new features and improvements that enhance its usability and functionality. Chromium-Based Web Measurements One of the standout features in this release is the addition of Chromium-Based Web Measurements. This enhancement allows for more accurate and reliable monitoring of web applications and services, leveraging the power and compatibility of the Chromium engine. Users can now gain deeper insights into web performance, identify bottlenecks, and optimize user experiences with precision. Relational Dashboards PerformanceGuard 7.6 also brings Relational Dashboards, a feature designed to provide more intuitive and interconnected views of your data. This enhancement allows users to create dashboards that can dynamically display related metrics and performance indicators. By establishing relationships between different data points, IT administrators can quickly identify correlations and gain a holistic understanding of their IT environment’s performance. Fullscreen Widgets The introduction of Fullscreen Widgets in PerformanceGuard 7.6 enables users to maximize the visibility of critical performance data. This feature is particularly useful in operations centers or monitoring stations where real-time data needs to be prominently displayed. With Fullscreen Widgets, key performance indicators can be showcased without distractions, ensuring that important metrics are always in view. Dashboard Edit The Dashboard Edit feature enhances the flexibility and customization options available to users. IT administrators can now easily modify and configure dashboards to suit their specific needs. This includes adding, removing, or rearranging widgets, as well as adjusting the layout to create a personalized and efficient monitoring setup. This level of customization ensures that PerformanceGuard can adapt to the unique requirements of any organization. And Other Improvements In addition to these major features, PerformanceGuard 7.6 includes various other improvements aimed at enhancing the overall user experience. These improvements may encompass performance optimizations, bug fixes, and usability enhancements that contribute to a smoother and more efficient operation of the software. Why Upgrade to PerformanceGuard 7.6? Upgrading to the latest version of PerformanceGuard ensures that you can take full advantage of these new features and improvements. The advancements in web measurement accuracy, dashboard interactivity, and customization options provide a more robust and versatile monitoring solution. By staying current with the latest version, you ensure that your organization can maintain optimal performance and quickly adapt to any changes in your IT environment. About PerformanceGuard PerformanceGuard is a leading IT performance monitoring tool that provides real-time insights into the health and performance of your IT infrastructure. It enables organizations to proactively identify and address issues, optimize resource usage, and ensure that IT services meet business requirements. PerformanceGuard’s detailed analytics and reporting capabilities allow for informed decision-making, helping organizations to improve efficiency and reduce downtime. With PerformanceGuard, you can monitor a wide range of performance metrics, including application performance, network usage, and hardware health. The software’s intuitive interface and customizable dashboards make it easy to visualize and interpret data, ensuring that you can quickly identify and resolve performance issues. PerformanceGuard is designed to scale with your organization, providing comprehensive monitoring capabilities for environments of all sizes. Conclusion The release of PerformanceGuard 7.6 marks a significant step forward in IT performance monitoring. With its new features and enhancements, PerformanceGuard continues to deliver the tools and insights needed to maintain a high-performing IT environment. We encourage all users to upgrade to the latest version to take full advantage of these improvements and ensure their IT infrastructure is running at its best. We look forward to continuing to support our users with innovative solutions that drive efficiency and performance. Thank you for choosing PerformanceGuard. Get a quote → ← All news --- # Yes, You Need to Update Windows Security URL: https://capasystems.com/yes-you-need-to-update-windows-security/ Description: Windows security: Let me start by drawing a picture for you… Carsten from IT suddenly comes rushing in during the planning of next year’s development projects. “Turn the computer off! Turn the computer off!!” he shouts and charges across to the open laptop on the table. Turn… Published: 2020-01-22 ← All news Application Packaging Yes, You Need to Update Windows Security Windows security: Let me start by drawing a picture for you… Carsten from IT suddenly comes rushing in during the planning of next year’s development projects. “Turn the computer off! Turn the computer off!!” he shouts and charges across to the open laptop on the table. Turn… By CapaSystems · January 22, 2020 Martin Søndergaard, CTO Windows security: Let me start by drawing a picture for you… Carsten from IT suddenly comes rushing in during the planning of next year’s development projects. “Turn the computer off! Turn the computer off!!” he shouts and charges across to the open laptop on the table. Turn your computers off, we are under attack!” His eyes are filled with panic. Out on the corridor you can hear other IT colleagues in the other rooms. All with the same message: “SWITCH OFF!” Although this sounds like a scene from a film, the picture is not very different from what happened at Mærsk Olie & Gas, when the “NotPetya” attack struck the billion-strong enterprise in 2017. Windows Security Update Now! the Threat Is Continuously Growing You may also remember the characteristic name of the ransomware WannaCry ? The security breach that the malicious worm used had actually been closed two months before the worldwide attack — if, that is, one had updated one’s Windows system. Many had not. It is entirely clear, in my view: there is no reason to expect that the threat from hackers will become less in 2020, even though the two examples above are from 2017. To give you an idea of the scale of the attack (and yes, you should be terrified), I have found a couple of statistics: There are on average 2,244 hacker attacks per day across the world. That is one every 39 seconds. On average, a ransomware attack costs companies almost DKK 900,000. On average, every employee has access to 17 million files . 82% of employees consider that they lack cyber-security training. Can you see where I’m going? Yes, correct. As an IT manager, you have a huge responsibility for your company and your colleagues to be geared up for the battle against hackers, and one of the most important tasks that you have is to ensure that all machines with online access are updated. The Greatest Challenge for Windows Security Updating: Everyday Life If you have broadly kept up with developments over the last couple of years, the statistics above will not come as a surprise. You will certainly also know that system updates are the crucial tools for maintaining a strong IT defense. The big question is this: how do you get the staff to carry out the updates? Because the timing of updates is always bad. One is always in the middle of one thing or another. In the middle of a presentation, in the middle of an important task or in the middle of a fantastic 5-minute video of a drummer pounding out an Earth, Wind and Fire number which Jan-Erik from over in production has just sent. Nevertheless, you have to set deadlines for when a system update must have been carried out. Typically, we recommend that you give staff between 14 days and a month to carry out the updates. This gives them time to fit them into their calendars, and if you warn and inform them on updates in good time , your colleagues will also not feel quite so irritated by needing to click on “Update now”. Update Wisely: Choose IT-Savvy Front-Runners You won’t get around the fact that all the machines in your business need to be updated to the latest systems if you want to keep the defenses up against the threats from the internet. Nevertheless, it is often wisest to update the individual machines in a strictly prioritized sequence. This because timing may not be the only challenge if you have to update 1,000 computers. Risk of System Paralysis You may hit other parts of your IT infrastructure with large system updates. You risk that programs which previously worked perfectly are suddenly unable to talk to each other. If you roll out a Windows update to all 1,000 users at once , you risk paralysing large parts of the operation, with major costs as a result. In order to anticipate any problems before an unintended bug is pushed out to all your colleagues, we always recommend carrying out Windows updates in the following sequence: Computers in the IT department Staff computers in non-critical parts of the business Staff computers in the rest of the organization Computers in any production machines that are critical for the business. When you follow this sequence, you ensure that the mistakes and problems that an update may generate are spotted before they hit vital parts of the business. Let Your IT People Catch the Problems By starting the updates in the IT department, you also ensure that it is the most IT-savvy staff who are first confronted with any challenges that the updates may bring. Your IT department thus has the opportunity to correct the faults and put the affected systems right before the updates affect the rest of the organization, in order in this way to avoid both production losses and unnecessary irritation for your colleagues about the system updates. Although it may sound strange, the second point may in fact be more important than the first. If you irritate your colleagues with the updates, this may be the exact reason why they press “Postpone update” next time you send a Windows update in circulation. It is here that the danger is found, since with 2,244 attacks a day, the next WannaCry is just around the corner, and suddenly you will become Carsten, running into the meeting room with warning shouts. Get a quote → ← All news --- # We Welcome CapaSystems Technical Blog URL: https://capasystems.com/we-welcome-capasystems-technical-blog/ Description: This year’s Christmas gift from CapaSystems to visitors of our website is the exciting release of the CapaSystems Technical Blog. We are thrilled to introduce this new platform, which is designed to be a valuable resource for IT professionals and anyone interested in the… Published: 2019-12-20 ← All news Application Packaging We Welcome CapaSystems Technical Blog This year’s Christmas gift from CapaSystems to visitors of our website is the exciting release of the CapaSystems Technical Blog. We are thrilled to introduce this new platform, which is designed to be a valuable resource for IT professionals and anyone interested in the… By CapaSystems · December 20, 2019 This year’s Christmas gift from CapaSystems to visitors of our website is the exciting release of the CapaSystems Technical Blog. We are thrilled to introduce this new platform, which is designed to be a valuable resource for IT professionals and anyone interested in the latest trends, tips, and insights within the realm of IT management and technology. A New Resource for IT Professionals The CapaSystems Technical Blog will serve as a hub for in-depth technical content, where we will continuously publish articles, tutorials, and insights that are specifically tailored to the needs and interests of IT professionals. Whether you’re looking for guidance on managing large-scale IT infrastructures, tips on optimizing performance, or the latest updates on our software solutions, the blog will have something for you. Stay Informed with the Latest Industry Trends In today’s rapidly evolving IT landscape, staying informed about the latest trends and technologies is more important than ever. The CapaSystems Technical Blog will keep you up-to-date with the most relevant and impactful developments in the field. Our blog posts will cover a wide range of topics, from Unified Endpoint Management (UEM) and IT security to automation and performance optimization. We will also share best practices and case studies that highlight how our clients are successfully leveraging CapaSystems solutions to overcome challenges and achieve their IT goals. Insights Straight from Our Experts One of the key strengths of the CapaSystems Technical Blog is that the content will be created by our team of experienced IT experts. These are the same professionals who design, develop, and support our industry-leading solutions like CapaInstaller, PerformanceGuard, CapaPacks, and more. Their deep knowledge and hands-on experience will provide you with valuable insights that you can apply directly to your own IT operations. Engage and Share Your Thoughts We believe that the best ideas come from collaboration and discussion. That’s why we encourage you to not only read our blog posts but also to engage with them by leaving comments and sharing your thoughts. Whether you have questions, additional insights, or feedback, we’d love to hear from you. The CapaSystems Technical Blog is not just a one-way communication channel; it’s a community where IT professionals can exchange ideas and learn from each other. Your Go-To Resource for Technical Excellence The launch of the CapaSystems Technical Blog marks a new chapter in our commitment to supporting the IT community. We understand that managing complex IT environments can be challenging, and our goal is to provide you with the knowledge and tools you need to succeed. The blog will be regularly updated with fresh content, so be sure to check back often to see what’s new. A Christmas Gift That Keeps on Giving As we head into the holiday season, we hope that the CapaSystems Technical Blog will be a gift that keeps on giving throughout the year. It’s our way of saying thank you to our clients, partners, and the broader IT community for your continued support and trust in CapaSystems. We are excited to embark on this journey with you and look forward to sharing our expertise and learning from your experiences as well. So, as you enjoy the festive season, take a moment to visit the CapaSystems Technical Blog. We’re confident that you’ll find it to be an invaluable resource for all your IT needs. And remember, your input is crucial in making this blog a vibrant and useful platform, so don’t hesitate to comment and share your thoughts on our posts. Happy reading, and Merry Christmas from all of us at CapaSystems! The blog post are written in English — and you can read the first three posts here. Get a quote → ← All news --- # Using Windows Toast Notifications to Help Users URL: https://capasystems.dk/using-windows-toast-notifications-to-help-users/ Description: Toast Notifications: This blogpost will help you to educate your users through Windows Toast messages, but the focus of this blog is to teach users to reboot more often — since that still is the way to install big critical updates in Windows 10. Published: 2019-12-06 ← All news CapaInstaller Using Windows Toast Notifications to Help Users Toast Notifications: This blogpost will help you to educate your users through Windows Toast messages, but the focus of this blog is to teach users to reboot more often — since that still is the way to install big critical updates in Windows 10. By CapaSystems · December 6, 2019 Lars Olsen, Consultant Toast Notifications: This blogpost will help you to educate your users through Windows Toast messages, but the focus of this blog is to teach users to reboot more often — since that still is the way to install big critical updates in Windows 10. Challenge We all know that creeping sensation, when Microsoft releases a new critical patch to Windows, and it requires a reboot to finalize the installation, and the mob of users ignores your repeated politically correct formatted messages on the intranet. As administrators we must admit that what seems logical to computer wizz’ like us, is absolutely irrelevant to the average user, and most users, or opponents, are very average. Goal What if you could inform a specific user, that he/she is violating company policy with their ignorant behavior. Wouldn’t it be nice if you could put a sign in the face of the offender, without spamming the intranet with warnings to every user in the company? This is the smart bomb of user education utilizing PowerShell and Windows Toast notifications. Prerequisites First of we need to get some prerequisites straight, and there isn’t much to it. The only thing you need is Windows PowerShell ISE. For distribution in your company I recommend the World’s best software deployment tool CapaInstaller from CapaSystems . Scope This is only intended for Windows 10 but is also supported on Windows 7 — with the latest service pack. Are you ready? Here we go. How To Windows keeps track of how many seconds the current session has been running, it also tracks how many times the system has been booted. To find out how long the current session has been running, we need to do some PowerShell WMI trickery. $uptime = [int]((get-date)-[system.management.managementdatetimeconverter]::todatetime((get-wmiobject -class win32_operatingsystem).Lastbootuptime)).TotalSeconds Now we know how many seconds the current session has been running for, but you would confuse the users if you presented them with this message: More User-Friendly Time Format To make the time format more user-friendly, we need to do some low-tech PowerShell wizardry. $days = New-TimeSpan -Seconds $uptime $days = [String]$days $days = $days -replace ‘^(.*?):(.)()’,’$1 hours $2′ $days = $days -replace ‘\.’,’ days ‘ $days = $days -replace ‘\:’,’ minutes ‘ $days = “$days seconds” We convert seconds to a timespan, afterwards we do some replacing and adds text to make it nice and pretty. If you don’t like the way I’ve done the replacing/addition of text, then I encourage you to explore the many ways you can modify variables with PowerShell. Modified Code — From Me to You And now for the fun part — presenting the information in the toast message. The code below is copied and modified from Microsoft, and a full guide to creating custom toast messages can be found here . To include the modified time format from the variable $days in the body text, I use the variable below. $BodyText = ‘Your computer has not been rebootet in ‘+ $days + ‘. Please reboot your computer as soon as possible.’ Modify this line in the script, to change the icon used in the toaster. To modify the text on the button, edit the line below. This is how the new toast message looks: You can add a check in the script to avoid warning users that have recently rebooted their computer. Information: If the threshold for displaying the warning is a week, a week is 604800 seconds long. Toast notifications can be used for many things, such as warning users about coming updates, missing reboot or too many files located on the desktop. Have fun educating your users . Below is the entire script. Remember to put a logo.png file in the “c:temp” folder, or edit the script use another file. The Entire Script $app = ‘{1AC14E77-02E7-4E5D-B744-2EB1AE5198B7}\WindowsPowerShell\v1.0\powershell.exe’ [Windows.UI.Notifications.ToastNotificationManager, Windows.UI.Notifications, ContentType = WindowsRuntime] $Template = [Windows.UI.Notifications.ToastTemplateType]::ToastImageAndText01 #Gets the Template XML so we can manipulate the values [xml]$ToastTemplate = ([Windows.UI.Notifications.ToastNotificationManager]::GetTemplateContent($Template).GetXml()) [xml]$ToastTemplate = @” gsToastHeader gsToastText “@ $ToastXml = New-Object -TypeName Windows.Data.Xml.Dom.XmlDocument $ToastXml.LoadXml($ToastTemplate.OuterXml) $notify = [Windows.UI.Notifications.ToastNotificationManager]::CreateToastNotifier($app) $notify.Show($ToastXml) Get a quote → ← All news --- # Receive Side Scaling on VMware URL: https://capasystems.dk/receive-side-scaling-on-vmware/ Description: Receive Side Scaling: This is “just” a little tip with a huge impact on your daily operation. Published: 2019-12-05 ← All news RSS Receive Side Scaling on VMware Receive Side Scaling: This is “just” a little tip with a huge impact on your daily operation. By CapaSystems · December 5, 2019 Henrik Wendt, Development Manager Receive Side Scaling: This is “just” a little tip with a huge impact on your daily operation. If you work in a VMware environment, there’s a subtle little setting that can greatly enhance the performance of your virtual servers. The setting is called Receive Side Scaling (RSS) and is configured for the ‘vmxnet3’ Network Adapter. If this setting is disabled, all incoming network traffic is handled by CPU0 — even though this CPU may be overloaded while the remaining CPUs are sitting idle. For servers with high network load, performance can be dramatically improved by enabling RSS as this allows the server to utilize all CPUs for handling the network traffic. Read more about Effective Device Management Read more about Performance Analytics using PerformanceGuard Get a quote → ← All news --- # Efficient IT Service URL: https://capasystems.com/efficient-it-service/ Description: Efficient IT service: If you have ever sat at the end of the Service Desk telephone, then you know that the words “my computer is slow” can mean 1000 different things. You know that it can be like looking for a needle in a haystack when you need to find the cause, or rather… Published: 2019-12-03 ← All news CapaSystems Blog Efficient IT Service Efficient IT service: If you have ever sat at the end of the Service Desk telephone, then you know that the words “my computer is slow” can mean 1000 different things. You know that it can be like looking for a needle in a haystack when you need to find the cause, or rather… By CapaSystems · December 3, 2019 Efficient IT service: If you have ever sat at the end of the Service Desk telephone, then you know that the words “my computer is slow” can mean 1000 different things. You know that it can be like looking for a needle in a haystack when you need to find the cause, or rather looking for a needle in 5-10 different haystacks. Therefore, having an efficient Service Desk is not about your staff being adept at the keyboard and knowing their shortcuts. Therefore, the profound — and slightly clichéd — mantra is work smarter, not harder. But how do you do that? 80/20 Also Applies to IT Support The first step on the road to efficient IT service and support is inevitably to analyze your current enquiries. Look at which support cases take the most time. You will probably find that the vast majority of your time is spent on solving less than 20% of your calls. The remaining 80% of support calls are often simple cases that can be resolved in a few minutes. The 80/20 distribution is called the Pareto principle , and it’s actually applicable in very many contexts. Start With the Time-Consumers When the 20% most demanding or most frequent problems have been identified, you also know where to start your improvements. Furthermore, we might as well reveal that the 20% includes tasks that should simply be eliminated from your service portfolio. The support department is often a kind of last resort (or in blatant cases, the first resort) which staff call with all kinds of IT challenges, whether they are performance-related or because an employee can’t find the Print button in Word. The last type of call should obviously be avoided altogether. Supply and Demand in the Service Desk Let us assume that you have already created your “print-your-document” guides. Your Service Desk is now only working with performance-related issues. An efficient IT service is now basically about managing supply and demand. It’s all about minimizing simple and trivial support jobs and directing support cases away from the rush hour in your ticket system. Avoid Queues on the Phone Line To avoid lengthy waiting times on your support line, it’s a good idea to focus only on urgent jobs during the busiest periods and get people to postpone jobs that can wait. For example, let people book a support call to take place at some point outside of your peak hour. In this way, the user avoids waiting in a long phone queue, and you move the support time away from your busy period. Polite Self-Service Often, we see that many of the Service Desk’s calls can be avoided entirely. One of the major culprits here is login issues with forgotten passwords and problems with changing passwords. Instead of leaving it up to users to change their password, you can do it automatically. Alternatively, at least, let the password expire automatically, forcing the user to create a new one — in a user-friendly way! Also, consider how many more support calls you will receive if users have to change their password every month rather than just every quarter. A Fixed Structure Provides Overview and Speed In order to help a user in distress, it’s very often necessary to know a great many details about the user’s computer. You need to know the model, BIOS version, IP address, and often also the access points to which the computer is connected. The average user has no idea about all this information. To provide efficient support , you should, therefore, make sure that you can look up this information yourself, either in a manually maintained database or through an automatically updated system that manages your company’s devices. Save Time on Individual Cases and Catch Generic Problems. Just as the database makes your problem solving faster, you can also advantageously implement an online ticket system that users must use when they contact the Service Desk by e-mail. Let your users fill in the information that you need and they can provide themselves before they take up a supporter’s time. It may be when the problem occurred, where the computer was when the problem arose and, of course, who the user is. Also, try letting users choose whether a case is urgent, system-critical, or can wait until later in the day. With a streamlined ticket system, you save time for your supporter, and it will be easier to log the problem and the solution afterwards. The systemised logging of enquiries is, in fact, paramount for you to intercept problems at, for example, servers that will affect several users in your organization. Efficiency Is Not About Shorter Calls Although it’s tempting to believe, Service Desk efficiency is rarely about minimizing the average time per call. It’s about standardizing and automating the processes, building user-friendly self-service systems, and guiding people away from the most pressurized times. Moreover, of course, it’s about setting aside time to address the root of a problem rather than fighting fires with temporary solutions. Get a quote → ← All news --- # Android: How to Install Outlook App on an Android Device and Configure Outlook Using AppConfig URL: https://capasystems.com/android-how-to-install-outlook-app-on-an-android-device-and-configure-outlook-using-appconfig/ Description: This article describes how to install the Outlook App and use AppConfig to setup Outlook for the linked user. It will setup email, calendar and contacts. It will also sync the contacts to the local phone book app. Published: 2019-11-25 ← All news Android Android: How to Install Outlook App on an Android Device and Configure Outlook Using AppConfig This article describes how to install the Outlook App and use AppConfig to setup Outlook for the linked user. It will setup email, calendar and contacts. It will also sync the contacts to the local phone book app. By CapaSystems · November 25, 2019 Tue Hansen, Technical Support Engineer This article describes how to install the Outlook App and use AppConfig to setup Outlook for the linked user. It will setup email, calendar and contacts. It will also sync the contacts to the local phone book app. What Is AppConfig? AppConfig is a standard approach for app configuration and management introduced by the AppConfig Community. A group of leading Enterprise Mobile Management providers and app developers, who have come together to make it easier for developers and customers to drive mobility in business. Prerequisites An Android device and an active AD user with Exchange / Office 365 email linked to the device. In this example it has been done on a Samsung J3 2017 Android 9 Pie device. This have been tested with CapaInstaller 5.7.101, CapaInstaller Android Agent 2.1.11 on the following devices: Samsung A6 (Android 9 Pie, KNOX — Device Admin) Huawei Nexus (Android 8.1 Oero, Profile Owner) Samsung J3 2017 (Android 9 Pie, Device Owner). On the Android device a Google Play Store account is required to install apps. If you have Outlook as an Enterprise app it is not necessary. Scope This will work on Android Profile Owner, Android Device Owner and Android KNOX (both Device Owner and Device Admin). Important AppConfig payload only sends the keys to the app. How the app responds to the AppConfig values are entirely app dependent and sometimes it is up to the device as well. It’s highly recommended to test on the company’s own test devices before implementing in production environment. The AppConfig Keys to Be Used The AppConfig keys used to configure MS Outlook are shown in the table below. It is the minimum set of keys that can be used to configure the Outlook app. The “$Email$” and “$LoginName$” means that the linked user’s email and login name will be used (like $user in Windows). Key Type Value com.microsoft.outlook.EmailProfile.EmailAccountName String Name $LoginName$ com.microsoft.outlook.EmailProfile.EmailAddress String $Email$ com.microsoft.outlook.EmailProfile.ServerHostName String Exchange server / office365 com.microsoft.outlook.EmailProfile.EmailUPN String $Email$ Optional — sync. Outlook contacts to local contacts apps com.microsoft.outlook.Contacts.LocalSyncEnabled Boolean True / (False) Further AppConfig keys for the MS Outlook App can be found on Microsoft Website . Procedure for Installation and Setup of MS Outlook Create the device application in the console and add AppConfig keys and values Link the device app for the device Install and setup on the device 1: Creating the Device Application and Payloads in CapaInstaller Console To configure the app, you must first install the app and then send the AppConfig keys and values. To do this create one device app with both the Outlook app and AppConfig payloads. The device application contains two payloads The MS Outlook app The AppConfig with keys and values The MS Outlook App In “Configuration Management”-module go to “Application and Packages”. Right click on “Device Applications” and select “Create Application”. Search in Play Store for MS Outlook app. Type a name and select “OK” The AppConfig keys an values Click “Create Key/Value”. Paste the AppConfig keys, select type “String” and type the value. Do this for all 4 keys. 2: Link the Profile to the Device Link the profile to the device and wait for Outlook to be installed on the device. On the device you can see that the device contains two parts in the CapaInstaller Android Agent. After the app has been installed, the keys and values are applied. 3: Installation and Setup on Device A prompt on the device will appear and ask you to install the Outlook app. After the app has been installed it will start the setup wizard: In the Outlook Setup Wizard, click “Get started”. On “Add account” check that the email is correct. Then click “CONTINUE  >”. Enter the password and click on the check mark (below notification bar). On the “Account Added”, click “SKIP”. On “Focused Inbox”, click “SKIP”. Outlook app is now synchronized with inbox , contacts and calendar. Ready for use 😊. Outlook app is now synchronized with inbox, contacts and calendar: Outlook app is now synchronized with inbox, contacts and calendar : Phone Contacts App: Summary There are some minor differences on the devices Samsung J3: Inbox, contacts and calendar are all shown in Outlook, and the contacts from Outlook are synced to local contacts app. Samsung A6: Inbox and calendar are shown in Outlook app. But contacts are not shown in search tab. Contacts are not automatically synced to local contacts app. You must add the account manually. Huawei Nexus: Inbox, contacts and calendar are shown in Outlook app. Contacts are not automatically synced to local contacts app. You must add the account manually. Learn more about effective Device Management Learn more about Mobile Device Management Get a quote → ← All news --- # How to Minimize the Loss of Competence URL: https://capasystems.com/how-to-minimize-the-loss-of-competence/ Description: It’s never fun when an employee leaves. In an IT department, it can have major consequences for the operational stability or speed of the necessary IT development. Fortunately, at CapaSystems we have a low turnover of staff. Nevertheless, we take the task seriously and always… Published: 2019-11-18 ← All news Application Packaging How to Minimize the Loss of Competence It’s never fun when an employee leaves. In an IT department, it can have major consequences for the operational stability or speed of the necessary IT development. Fortunately, at CapaSystems we have a low turnover of staff. Nevertheless, we take the task seriously and always… By CapaSystems · November 18, 2019 It’s never fun when an employee leaves. In an IT department, it can have major consequences for the operational stability or speed of the necessary IT development. Fortunately, at CapaSystems we have a low turnover of staff. Nevertheless, we take the task seriously and always make sure that important development projects stay on track if a key employee decides to leave. When an IT employee in the development department leaves the company, there are typically two types of risk that are crucial to deal with: The loss of user/customer knowledge that the employee has built up The loss of technical knowledge about the solutions that the employee has worked on This article gives you some suggestions on how to minimize these risks. User Knowledge in Record Time End-user and customer knowledge typically take a long time to acquire. You must have met the customers, talked to the users and tested many solutions before you know the actual preferences of your users. That is why it can be extremely difficult to take on the role of a new IT developer if you take the place of a seasoned employee with many years of company-specific experience. Although user knowledge and knowledge about users’ needs is built up over time, as IT Manager, you can still help your new development staff to take a shortcut in the learning curve. User Personas Kickstart the Imagination First and foremost, as IT Manager, you can ensure that your knowledge about users is written down and formalized. To give your staff a clear picture of the typical user, it’s a good idea to use so-called “user personas”, which are known from, among other things, Scrum methodology . A persona is a fictional description of a typical user. The description typically includes knowledge of the typical user’s age, education and usage patterns, so it’s easy for your staff to form a picture of the user. A user persona improves your staff’s imagination and empathic abilities. A persona means that your newly appointed employee can imagine for themselves that it’s problematic, for example, to make the font too small or buttons too small if your typical users are aged over 50. Such a mistake for many 50+ users, means they have to find their reading glasses. Such a persona is also extremely useful if you need to outsource some of your IT activities . User Journeys Identify the User’s Problem Just as the persona provides an understanding of the end-user, you can also work with User Journeys that describe what it is your user wants to achieve. A User Journey contains some steps that best illustrate how the user gets through the product. Typically, a User Journey will contain up to 15 steps that best represent the scenarios in which a user interacts with what you are designing. When you write down both the user persona and the User Journeys they want, you give new employees an edge in understanding the end-user. Something that allows you to maintain a high standard of user-friendliness of the services you develop, even if an experienced employee has found a new job. Teamwork Ensures Competence Survival When the pace picks up and the deadline for your development project draws nearer, it’s easy to choose the solutions that can get the project in the bag. It means all hands on deck and full speed ahead. However, while efficiency is essential in today’s IT departments , it’s not necessarily the answer here. In development projects, the increased speed often means that quality assurance goes out of the window. Not necessarily the quality assurance that is about the end product is in order, but the quality assurance that means that other IT staff can take over a task from a colleague. It’s also quality assurance that there is more than one employee in the IT development who has looked at the code that has been written, and who understands the code and agrees with the way it is written. It’s quality assurance because it ensures the quality and support of the programs you have developed, even if an employee leaves. Two Cooks on the Code At CapaSystems, we always recommend that at least two other employees in the department know your code and can take care of the coding that has been made. Having several brains on the case not only ensures the immediate coding quality, but also that technical understanding is not lost when you lose an employee. Therefore, you must never compromise on this type of quality assurance, not even when it’s difficult and the deadline is looming. If time is scarce, it’s always better to prioritize your tasks and drop something, so that the system is also secured for the future. The Transfer of Knowledge Is a Management Responsibility As IT Manager, it’s your responsibility to ensure that your development does not grind to a halt if a core employee suddenly leaves. It’s your responsibility to ensure that development projects can continue, and that support can still be offered for IT solutions that are already implemented in the company. To safeguard your IT department against a fatal loss of competence, you must be at the forefront and insist that User Journeys, user personas and technical wireframes are documented so that new staff can quickly get up to speed. What Is Your Employee Plan B? As IT Manager, it’s not just the formal written records of your development that need to be in order. You must also have thought through the various scenarios that may arise when an employee leaves. You need to know what will happen if John, with 15 years of experience, suddenly wants to try his hand at a new company. Who should hold the keys to his projects? And who should answer the questions when they arise — because the questions will arise. Therefore, in a world where talented IT staff are sought after, you, as IT Manager, need to have an emergency plan ready for when — not if — one of your core employees suddenly announces that they have decided to seek new challenges. You will need to know that someone else can take over the tasks and you must have made preparations both in the short- and long-term. With comprehensive and understandable documentation of your development projects and with “emergency plans” ready at hand, you can, as IT Manager, ensure maximum protection against the consequences that a significant loss of competence can cause. And that’s one of your primary duties : To safeguard your company against quality fluctuations in your IT development. Get a quote → ← All news --- # Release: PerformanceGuard 7.5 URL: https://capasystems.com/release-performanceguard-7-5/ Description: Do you face IT challenges DIRECTLY? Get the overview of #1 Errors #2 Downtime challenges #3 Network availability #4 Response times from a website #5 etc. There are many reasons to use PerformanceGuard to keep an eye on whether everything in the IT operations is performing as… Published: 2019-10-22 ← All news CapaSystems Blog Release: PerformanceGuard 7.5 Do you face IT challenges DIRECTLY? Get the overview of #1 Errors #2 Downtime challenges #3 Network availability #4 Response times from a website #5 etc. There are many reasons to use PerformanceGuard to keep an eye on whether everything in the IT operations is performing as… By CapaSystems · October 22, 2019 Do you face IT challenges DIRECTLY? Get the overview of #1 Errors #2 Downtime challenges #3 Network availability #4 Response times from a website #5 etc. There are many reasons to use PerformanceGuard to keep an eye on whether everything in the IT operations is performing as desired. Find the following new features in the new version of PerformanceGuard 7.5, that we release today: Web Timer for Google Chrome Performance Index Guest access to dashboards Application Sunburst Read more about the new features To get the most out of PerformanceGuard you need to upgrade to the newest version. Get a quote → ← All news --- # IT Security Should Be a Bowling Alley With Kid’s Lanes URL: https://capasystems.com/it-security-should-be-a-bowling-alley-with-kids-lanes/ Description: Privacy fatigue. It sounds like an existential crisis in a middle-aged relationship. But it’s not. The phenomenon of “Privacy Fatigue” is the feeling many get from the endless cookie approvals, security warnings and “Are you sure you want to install this program?”. A fatigue… Published: 2019-10-02 ← All news CapaSystems Blog IT Security Should Be a Bowling Alley With Kid’s Lanes Privacy fatigue. It sounds like an existential crisis in a middle-aged relationship. But it’s not. The phenomenon of “Privacy Fatigue” is the feeling many get from the endless cookie approvals, security warnings and “Are you sure you want to install this program?”. A fatigue… By CapaSystems · October 2, 2019 Privacy fatigue. It sounds like an existential crisis in a middle-aged relationship. But it’s not. The phenomenon of “Privacy Fatigue” is the feeling many get from the endless cookie approvals, security warnings and “Are you sure you want to install this program?”. A fatigue that eventually has a greater impact on people’s computer behavior than the warnings themselves, and than the admonitory words of the IT Manager’s latest security review. Your Colleagues Are Just Doing Their Job Before you put your head in your hands because another employee is jumping on the phishing hook, remind yourself that the employees rarely do it with malicious intent. Your colleagues outside the IT department (yes, and also within the department) are concerned about their own work and doing it as efficiently and as well as possible. It’s no wonder that the employees   download unauthenticated third-party programs that improve their workflow, nor is it strange that they do not always read the security warnings, but simply press “Accept”. In other words, it’s not because of ill will that your colleagues forget the security presentation you held in the canteen two months ago, but because they are busy solving the tasks for which they are employed. Security Nudging — the User-Friendly Approach to Security With the old familiar methods, your IT department is about to lose the security battle. People are and remain the weakest link in the security chain, and if you don’t manage to change their IT behavior, you expose your company to a major security threat. Fortunately, there is a solution: You can start thinking in terms of “nudging” strategies. Nudges: are a way of influencing people to choose to make the right choice when they are in the situation. Nudges can be in the form of timely, friendly reminders of the “good” decisions, and this may involve making the “wrong” decisions difficult. A Nudge Must Not Be an Inconvenience However, a nudge must not stand in the way of your colleagues being efficient. To introduce new habits, you need to understand the compromises and takeoffs that employees make in order to incorporate them. Therefore, new habits and procedures must maintain or improve the efficiency of your colleagues’ workflows. Although the required research, consideration and work to introduce a nudge may seem overwhelming, you will often be able to get significant and measurable improvements when a well-thought-out security nudge is introduced. Try These Security Nudges First Some security nudges require extensive preparation, and others are both simple and inexpensive to implement. Here you have three ideas for nudges that will increase your IT security from day one: #1 Lock Screen Nudge It’s hard to get used to locking your screen when you leave it. In many companies, the cure is that cool colleagues switch the unlocked computer to a Justin Bieber theme. Fun, but also with the risk that the Support department must help the person in distress. Instead, try printing reminders at the bottom of your coffee cups so that employees are reminded to lock the computer just before they go for a refill. Also, try to keep statistics on how many people remember to lock their screen. Display the “score” of the day in the canteen, and so put positive social pressure on the forgetful. Also, remember to auto-lock computers when employees are inactive. Find a time interval that balances the security risk with the irritation of a screen locking merely with a 2-minute conversation across the desk. #2 Avoid Phishing Nudge The first step to avoiding phishing e-mails is, of course, a good spam filter. If junk e-mails still find their way through the wall, the next line of defense is the employees themselves. Try setting up a “warning” that pops up if an employee clicks a link from an unknown sender. Instead of a traditional warning, try writing: Hi, Tony! We don’t know “ xxx@hackermail.com ” and therefore we are hesitant to open the security door. Do you know the sender well enough for you to let him in without security checks? Button 1: Do a security check first Button 2: xxx@hackermail.com is welcome If your colleague clicks on “Do a security check”, then it must be quick. Remember that your colleagues would like to be efficient with the work they are doing. Therefore, if possible, the security check must be automatic so that your colleague gets the response immediately and knows if the link is safe or not. #3 Nudge With a Security Post Box A classic hacker trick is to leave USB sticks with your company’s logo outside of your building. When a friendly colleague finds the USB stick and wants to return it to the right owner, the threat arises: The USB stick is plugged into a computer to find the owner, and the hacker now has access to your system. The problem with this behavior is that it’s done with the best intent, and the action is therefore difficult to prevent. So, try to place a red post box right at the entrance, so that any USB sticks, mobile phones, and other hardware that employees might find can be handed in. This makes it even easier for employees to be helpful, and ensures that uninvited USB sticks are destroyed and that harmless, mislaid USB sticks are returned to the right people. Bonus Tip: Say Thank You! It sounds elemental, but a simple “thank you” is actually an effective way to keep your colleagues’ focus on secure IT behavior. So, when your colleague reports a security threat or remembers to lock their screen, then please say thank you! Thank them for making your work easier because they secure the company’s data and because they have made an effort. It can be a thank you e-mail when they contact support, or even better: A handwritten note or a personal “thank you” when you meet them in the corridor. The more personal, the greater the behavioral change you will see. So, the next time you have to introduce new security procedures, then keep in mind that no one reads your code of conduct and that nobody remembers a security presentation when they are busy. Instead, help your colleagues remember IT security when it’s most relevant, i.e. when they leave their desk, receive a foreign e-mail or find a USB stick in the car park. Read more about Shadow IT Get a quote → ← All news --- # Baseline: A Necessary Overview Before the IT Department Invests URL: https://capasystems.com/baseline-a-necessary-overview-before-the-it-department-invests/ Description: IT investments: When it’s time to upgrade on the IT front, it is crucially important not to use money stupidly. To avoid stupid and poor investments, you will need to know your baseline. But what is a baseline? We explain here. What is a baseline? Your baseline is the status… Published: 2019-09-23 ← All news CapaSystems Blog Baseline: A Necessary Overview Before the IT Department Invests IT investments: When it’s time to upgrade on the IT front, it is crucially important not to use money stupidly. To avoid stupid and poor investments, you will need to know your baseline. But what is a baseline? We explain here. What is a baseline? Your baseline is the status… By CapaSystems · September 23, 2019 IT investments: When it’s time to upgrade on the IT front, it is crucially important not to use money stupidly. To avoid stupid and poor investments, you will need to know your baseline. But what is a baseline? We explain here. What is a baseline? Your baseline is the status quo. It is how your IT situation looks right now. When you carry out a baseline analysis, you need to assess your entire IT infrastructure — all the way from the performance capacity of the individual units in the inventory to the connection to your internet and server provider. In a baseline analysis, in other words, you test all aspects of your IT operation, so that you can identify the bottlenecks that you need to improve. “We had a client who a few years ago upgraded their internet speed from 10 mbits to 100 mbits. However, they were still not satisfied with the speed. We investigated the case for them and discovered that they were only using six per cent of their bandwidth. It was therefore entirely unnecessary to increase their bandwidth by a factor of 10, since it was the local systems in the company that had the restriction,” explains Steen Teudt, CapaSystems Product Manager. He continues: “The internet connection is very often made the scapegoat for slow systems. However, at CapaSystems we often find that the problem is elsewhere. We therefore also find that a thorough baseline investigation can be an eye-opener which gives you a decisive insight into your system before you choose how you want to invest to keep your IT infrastructure up to date.” Prioritize your IT upgrades When you have established your baseline analysis and know where the weak spots in your infrastructure are, you can prioritize the upgrades and give the IT investments a look. However, in your prioritization, you need to look beyond the performance analysis itself. Because even if you have identified the weakest point in your system, it is not certain that this is where you can make the most cost-effective improvement. In your prioritization of the system upgrades, you therefore need to compare the price of the improvement with the effect of the improvement. By comparing the two parameters with each other, you obtain an overview of whether there are low-hanging fruits that you can easily improve. In the example above, it even turned out that it was a low-hanging and cost-free “fruit” that had the greatest effect on the company’s IT performance. All that was needed was the removal of the “speed limit” in the computers, freeing the download and upload speed. Involve key staff before you make an IT investment In your prioritization work, it is also often advantageous to consider your corporate strategy. Involve key individuals from your management and find out which part of the IT operation is most important to be able to provide the services in future that the management, R&D department or sales department have on the drawing board. Involving the right interested parties in your plans not only ensures IT investments that support your corporate strategy; early involvement also makes it easier to gain approval for your budgets and it will be easier to explain why an IT investment needs to be made now, rather than in one, two or three years. Remember that IT systems are connected Some upgrades can be made individually. Other upgrades require adjustments in the whole or part of the IT infrastructure. For example, one of the improvements with the widest implications might be if you want to upgrade the network cards in your system inventory, because you can see that they are too slow compared with your current and future needs. If the baseline analysis also shows that you are already using 80% of your bandwidth, the hardware replacement cannot sensibly be done in isolation. You will also need to increase your bandwidth before the new network cards have any effect. The best prerequisites for a successful upgrade To get a realistic picture of the costs associated with your IT investments, you therefore need to think through how each improvement affects the rest of your infrastructure. The additional costs associated with a particular improvement need to be kept in mind when you budget your investments. Before throwing yourself into major IT investment projects, you therefore need to have an overview of four things: your baseline, your strategy, your interested parties and the subsequent effects of the investments. With these four elements in place, you and your company will be in a far stronger position in meeting the IT challenges of the future. Read more: PerformanceGuard — the software solution from CapaSystems Performance Optimization Download Whitepaper: Solve your performance issues with end user simulation Get a quote → ← All news --- # New Customer: An Association With Focus on Copyrights URL: https://capasystems.com/new-customer-global-teaching-unit-2/ Description: It’s time to say welcome to yet another new customer — an association that focuses on copyrights. The collaboration has come about through one of our many talented partners, and this partner goes to market with both of our software solutions. Our new customer has chosen to… Published: 2019-09-13 ← All news Application Packaging New Customer: An Association With Focus on Copyrights It’s time to say welcome to yet another new customer — an association that focuses on copyrights. The collaboration has come about through one of our many talented partners, and this partner goes to market with both of our software solutions. Our new customer has chosen to… By CapaSystems · September 13, 2019 It’s time to say welcome to yet another new customer — an association that focuses on copyrights. The collaboration has come about through one of our many talented partners, and this partner goes to market with both of our software solutions. Our new customer has chosen to make use of CapaSystems CapaInstaller to manage their computers and devices — and decided to use CapaPacks in the future as well. CapaImages is also part of the package — the fast way to always updated Windows Images. We look forward to the cooperation. Read more about: CapaInstaller , CapaPacks and CapaImages Get a quote → ← All news --- # Dear IT Manager. Are You Ready? for the Future URL: https://capasystems.com/dear-it-manager-are-you-ready-for-the-future/ Description: The basic requirement for the job of an IT manager used to be that one could code. You had to be able to troubleshoot and correct using the Windows Command Prompt, and then you were in good shape. Those days have gone. Today and in the future, the requirements for the IT… Published: 2019-09-12 ← All news Application Packaging Dear IT Manager. Are You Ready? for the Future The basic requirement for the job of an IT manager used to be that one could code. You had to be able to troubleshoot and correct using the Windows Command Prompt, and then you were in good shape. Those days have gone. Today and in the future, the requirements for the IT… By CapaSystems · September 12, 2019 The basic requirement for the job of an IT manager used to be that one could code. You had to be able to troubleshoot and correct using the Windows Command Prompt, and then you were in good shape. Those days have gone. Today and in the future, the requirements for the IT manager are less technical and to a far greater degree relate to a broad understanding of systems, good communication ability, and strong leadership skills. In this article, we have collected a handful of the most important skills that you need to be a successful IT manager — now and in the future. 5 Key Skills for the IT Manager of the Future Perhaps you will look at the list below and think, “These are all soft subjects — what happened to technical expertise?” In the long run, you’re right. In the future, it will be the soft skills that are decisive for your success as an IT manager, The development that we are currently seeing is toward greater specialization in the IT sector. The development is toward more complex solutions, requiring highly-specialized experts. This development is being driven by requirements from users, who want user-friendliness, automation, and deep machine learning. That means that the IT system of the future will be dependent on external suppliers and on your ability to attract staff with expert knowledge. So no, many of the core skills in the future for you as an IT manager are therefore not technical. They are soft skills. #1 You must have insight and an overview It is your responsibility to choose the right software to solve your company’s challenges. It is your responsibility to match your IT system with the needs of your users. To make the right decision, it is therefore important that you keep yourself updated about new currents in the IT sector. You need to be familiar with the new software types and you need to know which apps and systems are appropriate for different types of usage. This knowledge is important, both when you need to choose new IT solutions for your company and when you need to decide not to invest in the latest IT fashion. At CapaSystems, we keep track of developments on these pages among others: Version2 (in Danish) TechRepublic Gartner Forrester #2 You need to be able to lead The IT department is continuing to grow, in line with the fact that apps and automation are becoming a normal part of everyday work. From the time when computers spread at the end of the 80s until today, where all staff are equipped with at least two devices , there has been steadily increasing pressure on the support and development department. The increased pressure for rapid problem solutions and continuous development of the IT system means that even small IT departments today need a skilled leader. You need to be able to delegate and follow up. You need to be able to manage a scrum and you must be able to make effective decisions when your staff needs them. And then you need to understand the frustrations of your staff and have the courage to show great empathy — not something that necessarily comes easily to IT managers of the old school. In our leadership development, we rely on these pages, among others: https://hildebrandtbrandi.com/videndeling/ (in Danish) Professional leadership organization (in Danish) 10 good tips for leadership development (in Danish) The book ”We are best when we are happy” by Mikael Kamper (in Danish) #3 You need to be able to communicate The IT budgets are growing. They will keep growing in the future. It is therefore becoming ever more important that you can communicate the value that your IT work creates for other colleagues without IT expertise. You need to communicate your value to the Head of Finance who has to approve the budget. But you also need to be able to communicate the value of your development projects to the rest of top management and the heads of department, since they naturally ideally want the system to fit exactly with their agendas and their own needs. In many cases, you need to be able to communicate your IT priorities to all the ordinary staff. They are the people who have first-hand experience with your system, so they need to understand, for example, why your security policies need to be so strict and complicated. If you need to train in communication, we recommend these resources: The book ” Præsentation & Formidling ” [“Presentation and Communication”] by Mette Hald (in Danish) 10 gode råd til dig, der vil være bedre til at præsentere [10 good tips to improve your presentations] (in Danish) #4 You must understand your users Interestingly, many IT managers consider the younger generation to be “bad at IT”. Especially this is although they are dealing with a generation born to a digital existence, who have had an iPad in their hands since they were able to walk. The problem is therefore unlikely to be that your users are IT novices. The problem is that the people with whom you are comparing them will typically be super-users of precisely your system, experienced staff who have been involved since the first computers found their way onto your desks. The problem is also that young users are used to “no-nonsense ” IT. IT systems are developed by the IT mammoths who are familiar with user journeys and UX design and who have IT software that runs on oiled wheels. The younger generation is used to the idea that if an app isn’t working, one can just get another one. They can’t be bothered to wrestle with systems and have far less tolerance for complex systems than we see in gray-haired colleagues. So you need to know your users. You need to know what makes them tick, what their needs are, and the problems that prevent them from doing their work as effectively as possible. In reality, this is easier said than done. You need to take the time to visit your users. Go and study them, follow them for a day, and observe how they work with your systems. In this way, you will anticipate a great many problems before they develop and will have a strong basis for prioritizing your development projects. #5 You need to rate your suppliers There used to be something in primary school called “source criticism”. It must have been in the history lessons — we weren’t listening. Today, this is a problem. Dig out your old knowledge, because as an IT manager, you will need your ability to criticize sources. You need to be able to smell exaggerated specifications and false “of course we can do that” promises from 10 kilometres away. Because the IT system of the future depends so much on external service suppliers , you need to be able to separate the wheat from the chaff. You need fixed and reliable approaches when you rate your subcontractors and you need to be able to write a Service Level Agreement so that it cannot be interpreted, twisted, and abandoned without it having consequences. So yes, the IT manager of the future is stuffed with soft skills. Skills that ensure good cooperation, good decisions, and smooth IT development. Even though it may be alarming for IT managers of the old school, that is the way the development is going. So get a grip on your “soft” skills. Train them and be ready to meet the IT challenges of tomorrow with full power. Get a quote → ← All news --- # 3 Steps to Secure the Company Against Data Theft URL: https://capasystems.com/3-steps-to-secure-the-company-against-data-theft/ Description: Are you worrying about your data — concerned about cyberattacks and phishing attempts? In line with the speed of which digitalization of the workplace takes over the analogue, the significance of a healthy infrastructure has grown considerably. Never before did companies have… Published: 2019-09-11 ← All news Application Packaging 3 Steps to Secure the Company Against Data Theft Are you worrying about your data — concerned about cyberattacks and phishing attempts? In line with the speed of which digitalization of the workplace takes over the analogue, the significance of a healthy infrastructure has grown considerably. Never before did companies have… By CapaSystems · September 11, 2019 Are you worrying about your data — concerned about cyberattacks and phishing attempts? In line with the speed of which digitalization of the workplace takes over the analogue, the significance of a healthy infrastructure has grown considerably. Never before did companies have to cope with so many cyberattacks and phishing attempts. In PwC’s most recent Cybercrime Survey, 77% of the companies state that they have experienced phishing attacks. Would you like to know more? DOWNLOAD  our latest whitepaper  “3 Steps to secure the company against data theft”  and get our suggestions for three things that can secure your IT infrastructure Get CapaSystem’s latest whitepaper directly to your inbox… Download whitepaper Get a quote → ← All news --- # New Customer: Global Teaching Unit URL: https://capasystems.com/new-customer-global-teaching-unit/ Description: We welcome a new customer — a global teaching unit located in Funen. The customer was in need of a deployment tool and the choice fell on CapaSystems’ CapaInstaller to manage their 400 units. At the same time they included CapaPacks — the combination of CapaPacks and… Published: 2019-08-30 ← All news Application Packaging New Customer: Global Teaching Unit We welcome a new customer — a global teaching unit located in Funen. The customer was in need of a deployment tool and the choice fell on CapaSystems’ CapaInstaller to manage their 400 units. At the same time they included CapaPacks — the combination of CapaPacks and… By CapaSystems · August 30, 2019 We welcome a new customer — a global teaching unit located in Funen. The customer was in need of a deployment tool and the choice fell on CapaSystems’ CapaInstaller to manage their 400 units. At the same time they included CapaPacks — the combination of CapaPacks and CapaInstaller puts them one step ahead in relation to security, creation and deployment of packages. In addition, CapaSystems BitLocker Service was selected. We look forward to the cooperation. Read more about: CapaInstaller , CapaPacks and BitLocker Service . Get a quote → ← All news --- # Three Common Reasons Why Your Computer Is Slow URL: https://capasystems.com/three-common-reasons-why-your-computer-is-slow/ Description: We have all been there. We are sitting and working on the computer, but before long our blood pressure rises faster than it did when we were jogging and our grip on the mouse tightens fiercely. The computer is just too slow. That may of course be due to a variety of reasons,… Published: 2019-08-30 ← All news CapaSystems Blog Three Common Reasons Why Your Computer Is Slow We have all been there. We are sitting and working on the computer, but before long our blood pressure rises faster than it did when we were jogging and our grip on the mouse tightens fiercely. The computer is just too slow. That may of course be due to a variety of reasons,… By CapaSystems · August 30, 2019 We have all been there. We are sitting and working on the computer, but before long our blood pressure rises faster than it did when we were jogging and our grip on the mouse tightens fiercely. The computer is just too slow. That may of course be due to a variety of reasons, but we nevertheless want to try to set out the three most common reasons for this (horribly irritating) problem. Insufficient network solutions When we refer to insufficient network solutions, we simply mean that the network for your workplace needs a few improvements. It is important that the network is designed to be able to handle all the computers in the workplace. Otherwise, the connection will be poor. This is because the router can only handle a certain number of users at any one time. It is much easier to design the LAN network, as the capacity is greater and there is only a certain number of ports in the router which can be connected to computers. “It is important that you don’t have more units on a network than it is designed to handle. If you hit the limit for all the units that the network equipment can handle, it will make the connection disproportionately poor for all the users. It is therefore important that the network has been designed for the right number of users,” says Henrik Wendt, Development Manager at CapaSystems. Obsolescent hardware and software Are you working on a machine that is simply too slow? Then maybe it’s time for a replacement! Most workplaces have for example a fixed schedule with new computers installed every third or fifth year. But if you are working with somewhat more demanding software, your computer may become obsolescent more quickly, compared with, for example, the receptionist who is just using Word and Outlook. The last period with your computer before you get a new one will simply be intolerable. So consider having a chat with the purchasing manager about the need to get a new computer a bit sooner. Generally speaking, it is a good idea to swap your work computer from time to time, regardless of whether your workplace has a fixed agreement or not. Then it will never reach the point when it becomes too slow and wastes far too much time. On the software side, it will often be up to your IT department to ensure that you are kept up to date. Obsolescent software both constitutes a safety risk and can slow the work down. Viruses The final and perhaps most important reason why your computer may be working a little slowly is something as familiar and old-fashioned as a virus. You must therefore have an anti-virus system which catches the little devils. Computer viruses do not just slow a computer down, but in the worst case may also steal your data or wreck your computer. The IT department are the people to talk to about anti-virus software. Check in this connection when the workplace virus system is updated. If it is every morning at 8am, when you and your colleagues arrive, it may be an idea to propose a different time, so not all the updates are stacked together. That takes too much for your computer’s capacity. Have you covered all the above and your pulse is still racing? Then there is no alternative to visiting your IT department so they can examine your computer. We hope that you can prevent issues before they arise and make your time in front of the screen more pleasant. Get a quote → ← All news --- # How to Explain IT Security So Employees Understand It URL: https://capasystems.com/how-to-explain-it-security-so-employees-understand-it/ Description: It’s not because of ill will that your colleagues do not comply with your IT security procedures. It’s not to give the IT department extra work that employees click on links in phishing e-mails or download programs from obscure websites. For many of your colleagues, the… Published: 2019-08-23 ← All news CapaSystems Blog How to Explain IT Security So Employees Understand It It’s not because of ill will that your colleagues do not comply with your IT security procedures. It’s not to give the IT department extra work that employees click on links in phishing e-mails or download programs from obscure websites. For many of your colleagues, the… By CapaSystems · August 23, 2019 It’s not because of ill will that your colleagues do not comply with your IT security procedures. It’s not to give the IT department extra work that employees click on links in phishing e-mails or download programs from obscure websites. For many of your colleagues, the inappropriate behavior arises because they do not understand the correlations of your IT system. For many non-technical employees, IT is a big, gray cloud that “some other people take care of”. A security presentation is not enough Being responsible for IT, it’s your responsibility that all your colleagues understand how and why they should help to protect your organization’s information security. In many organizations, this responsibility is carried out by the IT Manager in front of the employees with 54 PowerPoint slides filled with points, statistics and abbreviations, which in fact only data scientists can understand. Believe it or not, this method is not particularly effective. Explain IT security in layman’s terms When you need to explain information and data security, the same principles apply as when a researcher has to explain his work at a family dinner. It’s about three things: Making the subject relevant to the recipient, Deciding on the main message, Forming memorable images for the receiver. These three things are essential for your message to get through all the noise. #1 Why do you want to learn about IT security? When you need to explain IT security concerns to your colleagues, the first step is to ask why IT security is important to them. It’s not enough to ask the question to yourself. You must actually ask the employees. Take a handful of employees aside and ask them why IT security is important in their work. Remember to ask colleagues from various functions and departments. Once you have talked to your employees outside the IT department, you will know which stories and examples to bring up when presenting security procedures to the rest of your organization. #2 Decide on a key message There is always a prioritization of risks. You know what threats are greatest and what traps your colleagues most often fall into. Therefore, you also know which security measures are most important for your colleagues to remember. Is the most crucial thing to lock your computer when you leave it, or is it to delete e-mails from unknown senders? When you need to communicate security measures to employees, you must have this prioritization in mind. Ask yourself: “If people only remember one thing, what should it be?” Once you have answered that question yourself, focus all your communication on that goal. Explain it over and over and over again. And in new ways, over and over again. If you can get employees to remember just one message, you will find that they do not just remember it — their increased attention to IT security will have a “spillover effect” into other areas of security. #3 Form mental images It’s not only IT security that is difficult for non-technical employees to understand. As a rule, there is a general lack of understanding about IT. It also means that the starting point for what IT concepts your colleagues understand is much lower than you expect. As with all other complex topics, it can therefore be useful to explain yourself via metaphors, i.e. imagery. Transform the complex and intangible knowledge into concrete things. Metaphors are extremely useful when you have to explain something abstract, meaning something that you cannot directly sense (in Danish). When you talk about IT security, try to explain it as if it’s a house’s anti-theft protection: Lock your front door when you leave your house = lock your computer when you leave it Do not buy from unfamiliar door-to-door salespersons = do not click on links from people you do not know When the locks of the house are rusty and do not work, you change them right away = update your software to close security holes You are vaccinated before you travel = update your antivirus program before you go online. By using images and situations that your colleagues can easily relate to, it’s much easier for them to understand why IT security is vital. So, the next time you need to introduce employees to a new security procedure or security measure, keep in mind that it’s only IT professionals who understand your technical language. Ask your colleagues why IT security is relevant to them, decide on a main point, and transform the technical language to images that employees can recognize. Get a quote → ← All news --- # Release CapaInstaller 5.7 URL: https://capasystems.com/release-capainstaller-5-7/ Description: Today the development team behind CapaInstaller has said “go” for the release of CapaInstaller 5.7. Thus, CapaInstaller with CapaPacks directly integrated into the console is a reality — a great wish from our customers, as it facilitates the work in the IT department a lot.… Published: 2019-08-21 ← All news Application Packaging Release CapaInstaller 5.7 Today the development team behind CapaInstaller has said “go” for the release of CapaInstaller 5.7. Thus, CapaInstaller with CapaPacks directly integrated into the console is a reality — a great wish from our customers, as it facilitates the work in the IT department a lot.… By CapaSystems · August 21, 2019 Today the development team behind CapaInstaller has said “go” for the release of CapaInstaller 5.7. Thus, CapaInstaller with CapaPacks directly integrated into the console is a reality — a great wish from our customers, as it facilitates the work in the IT department a lot. “Getting CapaPacks integrated into the console has been on the drawing board for a while, and feedback from our user group has been unequivocal. The fact that you do not need to change system, but can access the software packages directly in CapaInstaller will save time and make software distribution, security and reporting much easier, ”says Development Manager Martin Søndergaard, CapaSystems. The new release also includes: User & Device Certificate (SCEP) for both Android and IOS: Certificate protection for your IT environment — a requirement for handling sensitive personal data Container/work profile support for Android: The ability to protect your company’s mobile device data Chromebook inventory: Overview of Chromebook devices and their network location with the option of pre-deployment grouping Etc. Read more about CapaInstaller and CapaPacks Get a quote → ← All news --- # Shadow IT: What Can Your IT Department Do? URL: https://capasystems.com/shadow-it-what-can-your-it-department-do/ Description: Shadow IT is not an unknown phenomenon. The truth is it happens in many Danish workplaces. In fact, Version2 in 2017 estimated that 9 out of 10 cloud services are operated outside of the IT department. Therefore, there’s no need to feel alone in the world when it comes to… Published: 2019-06-26 ← All news CapaSystems Blog Shadow IT: What Can Your IT Department Do? Shadow IT is not an unknown phenomenon. The truth is it happens in many Danish workplaces. In fact, Version2 in 2017 estimated that 9 out of 10 cloud services are operated outside of the IT department. Therefore, there’s no need to feel alone in the world when it comes to… By CapaSystems · June 26, 2019 Shadow IT is not an unknown phenomenon. The truth is it happens in many Danish workplaces. In fact, Version2 in 2017 estimated that 9 out of 10 cloud services are operated outside of the IT department. Therefore, there’s no need to feel alone in the world when it comes to problems with Shadow IT. However, you need to know what Shadow IT is and what to do when coming across it. Just a Minute. Shadow Huh? Shadow IT is a sort of stealthy IT that isn’t controlled by the company’s IT department. It doesn’t necessarily mean the IT department is slow or inept — perhaps it’s just big or completely kept out of the loop by users who start using IT solutions that your company hasn’t authorized. There are a number of examples of Shadow IT: Perhaps the company decided to use Salesforce. A sales rep then suddenly starts using another solution in order to keep some of his clients to himself. Or perhaps the IT department has issued a policy about using OneDrive — in which case you don’t want people to use Google Drive or Dropbox instead. Another example is that all communications should happen through Skype and yet the employees chat internally on Slack. In other words, we’re talking about desktop applications or apps the IT department isn’t responsible for operating. How Do I Find Out If My Employees Are Using Shadow IT? Firstly, you should ask your employees which applications they use. Grant them a ‘safe passage’ and discuss the ’illegal’ software. This is a great way to have a talk about Shadow IT and how your company should handle it. One of the software solutions developed by CapaSystems is PerformanceGuard, whose primary purpose is to collect and analyze performance data from your IT system. As an added bonus, you as an IT manager can also receive a notification e-mail whenever one of your computers accesses applications and online apps they’re not supposed to use. Data is likely collected from all of the company’s computer systems to a greater or lesser extent. Therefore, your IT department can also see which applications and apps the machines are accessing. The data analysis is a great help in tracking down Shadow IT, and the insights can be used as a catalyst to rethink whether you have the right IT solutions. How Should I Penalize Shadow IT? Maybe you should not actually penalize it. It is vital that the IT department should learn from Shadow IT instead of just penalizing the people using it. ‘You shouldn’t necessarily combat the use of Shadow IT in your business. Instead, you should approach it with an open heart,’ advises Steen Teudt, Product Manager of PerformanceGuard at CapaSystems. He explains: ‘At the end of the day, Shadow IT exists because there is a need. Nobody uses Shadow IT to become less efficient. Consider it a wake-up call for the IT department; otherwise people will enable a VPN and do it that way.’ Ultimately, it’s about the employees not feeling they are being listened to. That’s why they use Shadow IT. Going back to the communications example, the root cause may be that Slack can be used both internally in a group and to contact people outside the company. Perhaps you should switch from Skype and move all communications to Slack in the future. Often cloud solutions provide the most challenges. People use Google Drive instead of OneDrive or a third solution. Therefore, listen to your staff to find out why Google Drive is being used instead of OneDrive. Although the word Shadow IT may sound scary, it is important to see it differently: Your employees want to do their work efficiently, but your existing systems don’t allow for that. By knowing how your employees use Shadow IT, you gain insight into how they work. You can use this knowledge to develop your approved IT systems in the future. Read more about CapaSystems’ Solution for Shadow IT Get a quote → ← All news --- # Is Your IT Department Efficient—Enough? URL: https://capasystems.com/is-your-it-department-efficient-enough/ Description: All companies that have respect for themselves constantly scrutinize their own organization in order to get the most and best out of it. Since the IT Department in a number of organizations represents a relatively heavy burden on the budget, it is important to pay extra… Published: 2019-05-29 ← All news CapaSystems Blog Is Your IT Department Efficient—Enough? All companies that have respect for themselves constantly scrutinize their own organization in order to get the most and best out of it. Since the IT Department in a number of organizations represents a relatively heavy burden on the budget, it is important to pay extra… By CapaSystems · May 29, 2019 All companies that have respect for themselves constantly scrutinize their own organization in order to get the most and best out of it. Since the IT Department in a number of organizations represents a relatively heavy burden on the budget, it is important to pay extra attention to making sure that the department is efficient indeed—enough. It Costs Time and Money to Train Employees First, let us forget about assessing if there are too few or too many resources in the department—we must assume that the management has its full focus on this. Rather, let us make sure that the department’s existing resources spend their working hours efficiently and expediently. It is a fact that it takes time to train employees to use different systems—it actually takes up to 20 hours of training for an employee to learn to use a new system. Therefore, instead of making the department’s employees manage several different systems, it is more important and smarter to minimize the number of systems purchased. This means, among other things, that when new employees join the company, it will take far less time for them to get up to scratch with the other employees, as they will only need to get familiar with few solutions. Save on Licensing Fees Few IT solutions are free of charge to use in business contexts. Therefore, if your company currently pays for up to 10 different systems every month, then it is most certainly time to take a critical look at the solutions you are using and how you can possibly minimize their number. “Corporate expenses for duplicate systems can add up to very high amounts,” says Martin Søndergaard, Development Manager at CapaSystems. A license for an individual system easily costs several hundred kroner per employee per month. And if your company uses a number of different systems, there is therefore both money and time to save in cutting them. When you first get underway with the clean-up work, you will most likely find that it is possible to solve most tasks with far fewer solutions than you have used before. “Our experiences indicate that it is a clear advantage to only have to use one system when you manage your IT operations—be it desktop computers or mobile devices. Not having to constantly switch from one solution to another provides an overview , increases the level of security and altogether makes this part of the IT operations smoother and more efficient ,” concludes Martin Søndergaard. Five Key Focus Areas The McKinsey consulting firm has conducted a major analyzis that has focused exactly on the efficient IT department. What does it actually take, and where do you have to be extra attentive? Computerworld has written an extended article about McKinsey’s analyzis (in danish)—and here you can, among other things, get an insight into which are the five focus areas of the IT organizations that have had the most success. Centralizing IT budgetary management and identifying key performance indicators Ensuring that the IT demand of business units is governed by business value Managing productivity and creating incentives for promoting it Standardizing, automating and simplifying processes Optimizing sourcing The good advice applies to companies of all sizes that have a high dependence on technology and digital innovation. It is therefore not entirely irrelevant how an IT department works or, for that matter, how many solutions are to be in play to make the entire setup shift into a higher gear. Based on the desire to standardize, automate and simplify everything, it can be concluded that the fewer the systems, the lesser the complexity. And then we are back to square one and the desire to have an as efficient IT Department as possible. Read more about CapaInstaller and CapaInstaller MDM Read more about how Sorø Municipality transformed their IT Department Get a quote → ← All news --- # 2 Things the IT Department Should Outsource URL: https://capasystems.com/2-things-the-it-department-should-outsource/ Description: When was the last time you had work done out of house? Outsourcing IT tasks is becoming increasingly common, and taking some of the pressure off your IT department by using external suppliers to handle things is quite all right. However, you need to consider which things to… Published: 2019-05-08 ← All news CapaSystems Blog 2 Things the IT Department Should Outsource When was the last time you had work done out of house? Outsourcing IT tasks is becoming increasingly common, and taking some of the pressure off your IT department by using external suppliers to handle things is quite all right. However, you need to consider which things to… By CapaSystems · May 8, 2019 When was the last time you had work done out of house? Outsourcing IT tasks is becoming increasingly common, and taking some of the pressure off your IT department by using external suppliers to handle things is quite all right. However, you need to consider which things to outsource. Use this article as a simple guiding principle before outsourcing your next IT function. You Should Outsource This #1 Tedious work Tedious and monotonous tasks are more often than not neither interesting nor value-adding. Lucky for you, there are companies that earn a living from doing such tasks. You are guaranteed to find a handful of tedious tasks if you scrutinize your IT department. We often find that for example patching and upgrading are some of the major time-consuming tasks in the IT department. The same applies to setting up and installing software in new devices — something that most companies do once every three or four years when the machinery is replaced or as an ongoing task that constantly takes time away from the department. Outsourcing such tasks often makes sense as they can be handled quicker, cheaper and better by a specialized supplier. #2 Non-essential work Ask yourself: ‘Which service does our IT department exist to provide?” Is your primary function user support? Software development? Or to offer protection against hacker attacks? To put it in a nutshell: all other tasks than your primary function can be done out of house. Obviously, it’s a matter of finding a balance where the extra administration and bureaucracy that come with outsourcing do not exceed the scope of the task. However, the minute a task that is not your primary function starts taking up a lot of your time, it often pays to look for an external supplier. You Should Keep This in Your Department #1: Your core service It might seem obvious. Even so, some IT departments fall into the trap of outsourcing their core task. But why not simply outsource everything if you have received an appealing quote from a supplier? Sending your core service to an external supplier is a challenge as you lose control of the end result. You make quality assurance difficult and lose the possibility of marking the service with your expertise. Therefore: identify your core service and keep it in your department so that you can vouch for the quality. #2: Data Do you also find it somewhat difficult to grasp the consequences of the General Data Protection Regulation? You’re not alone. We won’t turn this into a GDPR article, but keeping your data close might be a good idea. Outsourcing data processing not only involves a number of legal obligations; it also increases the risk of data breaches. When your data is spread across several companies — your own and your suppliers’ companies — you also create more doors that ill-disposed persons can open. Losing control is an inevitable part of outsourcing, and you don’t want to lose control of something as vulnerable as your data. Unfortunately, hacking and malware attacks have become more common during the last few years. Keep your data secure, and choose only a few and carefully selected partners to whom you outsource data processing. Although having extensive tasks done out of house might be nerve-racking, it might be the right decision if your supplier is specialized. Outsourcing tedious and non-essential tasks buys you time to provide your core service. The right measures make it possible for you to lift your IT service without adding extra resources. Get a quote → ← All news --- # New White Paper URL: https://capasystems.com/new-white-paper/ Description: Employees = The real success factor. Learn how to create the most optimal employee experience Competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees. But does your… Published: 2019-04-30 ← All news CapaSystems Blog New White Paper Employees = The real success factor. Learn how to create the most optimal employee experience Competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees. But does your… By CapaSystems · April 30, 2019 Employees = The real success factor. Learn how to create the most optimal employee experience Competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees. But does your IT infrastructure meet the expectations? In today’s digital world, employees build their careers on the ever-changing opportunities presented to them. So, competitiveness requires more from companies than ever before — you need to present your corporation as attractive as possible to existing as well as future employees. Therefore, you need to incorporate the Employee Experience , which includes all aspects of the relation between the employee and the employer. In the digital era it has become vital to companies to focus on the Digital Employee Experience (DEX) — in other words: How does your IT infrastructure meet the expectations of your workforce? The Digital Employee Experience can greatly affect employee satisfaction — positive as well as negative — and this will affect your company’s competitiveness with regards to productivity as well as the ability to attract and retain a skilled workforce. Download Whipe Paper Get a quote → ← All news --- # Are You Ready to Upgrade Your Windows 10 Platform? URL: https://capasystems.com/are-you-ready-to-upgrade-your-windows-10-platform/ Description: Or do you spot a little gray hair when you think about all the time-consuming tasks it causes for the members of the IT department? CapaSystems now adds Windows 10 in-place upgrade to the palette of consulting services. Windows 10 in-place upgrade from CapaSystems makes it… Published: 2019-04-02 ← All news CapaSystems Blog Are You Ready to Upgrade Your Windows 10 Platform? Or do you spot a little gray hair when you think about all the time-consuming tasks it causes for the members of the IT department? CapaSystems now adds Windows 10 in-place upgrade to the palette of consulting services. Windows 10 in-place upgrade from CapaSystems makes it… By CapaSystems · April 2, 2019 Or do you spot a little gray hair when you think about all the time-consuming tasks it causes for the members of the IT department? CapaSystems now adds Windows 10 in-place upgrade to the palette of consulting services. Windows 10 in-place upgrade from CapaSystems makes it easy to upgrade your Windows 10 platform. Stop worrying about: • spending resources on the time-consuming tasks • developing yourselves a package that will ensure that your operating system is updated • losing both local data and custom settings Read more about all the benefits and download the new Solution Brief Get a quote → ← All news --- # Smartphones and Security URL: https://capasystems.com/smartphones-and-security/ Description: Those days when company data were only available on the employees’ desktop are over. Today, employees are mobile, and company data are therefore scattered across units that can in fact end up all over the world. However, despite of the above, it is doubtful that anyone would… Published: 2019-03-27 ← All news CapaSystems Blog Smartphones and Security Those days when company data were only available on the employees’ desktop are over. Today, employees are mobile, and company data are therefore scattered across units that can in fact end up all over the world. However, despite of the above, it is doubtful that anyone would… By CapaSystems · March 27, 2019 Those days when company data were only available on the employees’ desktop are over. Today, employees are mobile, and company data are therefore scattered across units that can in fact end up all over the world. However, despite of the above, it is doubtful that anyone would like to see mobile units disappear from the workplace. This article zooms in on employees’ smartphones to offer you an insight into ways for your IT department to secure your data on the small, hand-held supercomputers. Two Types of Risk To understand how you can secure the employees’ mobile phones, you must know the two types of risk lurking behind the screens. 1. The control risk. Modern mobile phones are so advanced that they are to be considered supercomputers. They often come with a rather large, built-in memory with space for a whole lot of documents and data. Add to that the fact that many phones automatically synchronize with services in the cloud, and we are not really in control of where our data are stored. 2. The app risk. Your employees’ smartphones are also used for private activities. The employees might want to install a wine app, or their children are allowed to hunt for the newest game in Apple App Store or Google Play. Obviously, the problem is that many third-party apps are beyond your control and therefore may constitute a direct security threat. However, being the head of IT, you can take measures that minimize these lapses in security. First Step: PIN Code and Encryption All experience indicates that it is a good idea to work with security at several levels — the common denominator is to enable you to protect your data to the widest extent possible. First and foremost, you do that by making sure that: All of your devices are protected by passwords Your devices are constantly encrypted Antivirus software is always installed and updated Second Step: Allowed Applications The first step is to decide which data and applications your employees can access from their phones. Should it only be emails, or should they also have access to other apps? For administration, we recommend a Mobile Device Management (MDM) system. The balance that you should aim for is between restrictions becoming unnecessarily annoying to the employees and something constituting an unacceptable security risk. Third Step: App Management The app risk is not insignificant. Although many people believe that Apple and Google’s control of their app stores is security enough, that is unfortunately not the case. Most of all because often, users will simply approve all access permissions asked for by the app and not be critical of permissions. You can get around the app risk by only allowing download of the apps with which you feel secure to the company’s mobile units or by only allowing the phones to download applications from your company’s app portal. That will make it impossible to download public apps. If that is your solution, it requires good communication with the employees so that they will understand why the company chose to control which apps are allowed on the company’s mobile units. Last Step: Learning and Follow-Up Unfortunately, many security policies end up as unused documents. However, it is still important to have written agreements regarding the use of mobile units and the security risk involved. Only, the problem is that an unused document will not solve the security issue. To make the security policies apply in your organization, we recommend that you continuously engage your employees in ways to maintain good smartphone security. Have the employees offer solutions as a way to provide them with a thorough insight into the complexity. Auditing Entails Commitment We also recommend that you continuously audit your work processes and the ways in which smartphones and mobile units are used for work. Auditing emphasizes the importance to the employees and enables everybody to stay updated — nobody wants to dump an auditing. Provide the employees with training and then follow up and repeat. Continuous security is not implemented through one afternoon workshop. So even though you might sometimes long for the simple days gone by without mobile units, there is a lot you can do to maintain a strong company defense. And if you involve employees from the entire organization, you will also gain acceptance of the most secure solutions. Learn about CapaSystems CapaInstaller MDM Get a quote → ← All news --- # New Customer: Welcome to TV2 Nord URL: https://capasystems.com/new-customer-welcome-to-tv2-nord/ Description: We welcome a yet another customer — once again it is one of the TV2 regional news stations that have chosen to join CapaSystems to automate their IT operations. TV2 Nord needed a deployment tool and the choice fell on CapaInstaller from CapaSystems. They chose to supplement… Published: 2019-03-21 ← All news CapaSystems Blog New Customer: Welcome to TV2 Nord We welcome a yet another customer — once again it is one of the TV2 regional news stations that have chosen to join CapaSystems to automate their IT operations. TV2 Nord needed a deployment tool and the choice fell on CapaInstaller from CapaSystems. They chose to supplement… By CapaSystems · March 21, 2019 We welcome a yet another customer — once again it is one of the TV2 regional news stations that have chosen to join CapaSystems to automate their IT operations. TV2 Nord needed a deployment tool and the choice fell on CapaInstaller from CapaSystems. They chose to supplement the installation with CapaPacks: The easy way to be up to date with the latest security updates — and Utilization Index: Measurement and display of computer startup, login times and computer performance to insure optimal user experience. We look forward to the cooperation. Get a quote → ← All news --- # Is Your IT System Slow? How to Move to a Higher Gear URL: https://capasystems.com/is-your-it-system-slow-how-to-move-to-a-higher-gear/ Description: Waiting time is a big problem to many Danish companies. In fact, it is a huge problem. Waiting time costs Danish companies billions of Danish kroner each year. In step with companies becoming ever more digital, slow networks and bad hardware are the cause of an increasing… Published: 2019-03-12 ← All news News Is Your IT System Slow? How to Move to a Higher Gear Waiting time is a big problem to many Danish companies. In fact, it is a huge problem. Waiting time costs Danish companies billions of Danish kroner each year. In step with companies becoming ever more digital, slow networks and bad hardware are the cause of an increasing… By CapaSystems · March 12, 2019 Waiting time is a big problem to many Danish companies. In fact, it is a huge problem. Waiting time costs Danish companies billions of Danish kroner each year. In step with companies becoming ever more digital, slow networks and bad hardware are the cause of an increasing part of the problem. However, when an employee or user calls in because ‘the system’ is slow, it is not always easy to localize the problem. In this article, we have therefore made a list of the places where the problems most often occur. But first, let’s take a look at when an IT system is too slow. When is the system too slow? To be able to answer whether your system is too slow, there are some rules of thumb to use as basis. We look at how long it may take from when an inquiry is made until the user receives a reply. From click to action. The waiting time tolerance varies depending on the type of inquiry. That is what the user needs: File server — The response time should be less than 10 milliseconds Domain Controller (DC) — The response time should be less than 10 milliseconds Name server for domain (DNS) — The response time should be less than 50 milliseconds MS SQL database — The response time should be less than 10 milliseconds Citrix — Latency should be less than 200 milliseconds It doesn’t sound like much, and it kind of isn’t. By way of comparison, 100 milliseconds are more or less equivalent to the time it takes to blink. However, the measurements should be seen in a wider context. For example, the opening of a network drive requires anything from 10 to 100 or more inquiries over the network — one single user action will therefore have to wait somewhat longer than the values measured. Find the roof of the speed issues If you experience a waiting time that is too long, there may be many explanations. Some of the speed bumps might be in your internal IT system. Other bumps may be with the IT providers if you use an external server hosting. The figure shows a typical IT infrastructure at a company with 200-1000 employees. We are looking at situations where a user contacts support and says that the system is slow. The troubleshooting can then begin. In the example above, the issue is with the application server. However, it might as well have been with one of the other steps. Let’s take a look at the issues that are often internally with the company, meaning the first two steps in the figure. Typical causes of speed issues placed with your company In the internal IT infrastructure, long waiting times are often linked to hardware that is old or that hasn’t been updated. Other times, it is simply a matter of the users having too many things running at the same time. ‘We sometimes see a user using Outlook, a CRM system, 15 browser windows and four other programmes at the same time. Many programmes synchronise continuously and are therefore always in contact with one or more servers. That takes power from the machine. You therefore risk that either the CPU or your RAM cannot keep up,’ says Arne Skovhaug, head of Business Development at CapaSystems. To avoid waiting times for your employees or users, you should be in control of the following. Let’s start close to the employee: Are too many programs and tabs running at the same time? Is the CPU overloaded? Is the hard disk at the employee’s computer almost full? There should be a minimum of 15% space available. Have the RAM blocks been upgraded so that they can manage heavy programs? How big is the bandwidth of the network card? There is a big difference between a 100 mbps and a 1 gbps card. If we take a look at the network cards, issues might occur if you think you have a 1 gbps card but the card has been configured to run at max. 100 mbps. Let’s move away from the computer and on to your Wi-Fi: How far is the employee from the nearest network point (AccessPoint or Router), and how many users are on it? Has your Wi-Fi been configured correctly? Is the Wi-Fi connection powerful enough? If the issue has not been solved after you have checked your internal IT infrastructure, it’s time to take a look at your external providers. Typical causes of waiting time placed with the IT provider It is often more difficult to get a general idea of IT issues that are placed with your providers. However, there are a number of questions to ask your IT provider to find the cause of the waiting time. For example, ask your provider these questions: Do some of your servers manage worse or better than others? Why? Which data do we store on traditional hard disks, and which data do we store on SSD disks? Has the server hardware been upgraded sufficiently, and has it been updated with the most recent firmware? How are the inquiries distributed across servers (load balance)? By having these questions answered, you can localize the place of the issue in the IT infrastructure beyond your company. By way of comparison, you can set up a best-case scenario: ‘If all servers were running as well as the most functional server, how many working hours would we save? The goal must be to optimise all servers so that they run as well as the best of them’, says Arne Skovhaug. By watching closely how the users use the IT systems, you can stop the issues and minimize the users’ waiting time already before they contact you. With a good understanding and the proper action, you can help your company save lots of money in lost work. Get a quote → ← All news --- # Do You Control Your Application Packaging URL: https://capasystems.com/do-you-control-your-application-packaging/ Description: Software Management is one of the IT department’s most important tasks. That’s exactly why we have developed CapaFactory, so you no longer need to worry about whether one of the IT department’s most important software management tasks is being solved optimally you have the… Published: 2019-02-26 ← All news Application Packaging Do You Control Your Application Packaging Software Management is one of the IT department’s most important tasks. That’s exactly why we have developed CapaFactory, so you no longer need to worry about whether one of the IT department’s most important software management tasks is being solved optimally you have the… By CapaSystems · February 26, 2019 Software Management is one of the IT department’s most important tasks. That’s exactly why we have developed CapaFactory, so you no longer need to worry about whether one of the IT department’s most important software management tasks is being solved optimally you have the right knowledge internally when the issue at hand is application packaging you provide a stable, productive and secure, digital working platform/station to your users CapaFactory: Application packaging easily accessible and easy to order online via CapaFactory Customer Service. The CapaFactory Team will make the thoroughly tested software packages delivered directly for download. Learn more about CapaFactory Get a quote → ← All news --- # New White Paper: The Trick Is Happy Users URL: https://capasystems.com/new-white-paper-the-trick-is-happy-users/ Description: Gartner identifies user experience as one of the key areas of investment for CIOs in 2019. As digital transformation proceeds, users are getting more demanding. Do you have complaints about waiting for applications to load? Or, that the software runs slow? Are you concerned… Published: 2019-02-20 ← All news CapaSystems Blog New White Paper: The Trick Is Happy Users Gartner identifies user experience as one of the key areas of investment for CIOs in 2019. As digital transformation proceeds, users are getting more demanding. Do you have complaints about waiting for applications to load? Or, that the software runs slow? Are you concerned… By CapaSystems · February 20, 2019 Gartner identifies user experience as one of the key areas of investment for CIOs in 2019. As digital transformation proceeds, users are getting more demanding. Do you have complaints about waiting for applications to load? Or, that the software runs slow? Are you concerned that this affects efficiency and user satisfaction? Issues with performance need to be solved, and we can help. ‘A large part of IT operations is about helping users solve problems. It is therefore essential to measure IT systems performance to find potential issues’, says Arne Skovhaug — Head of Business Development at CapaSystems. We have a new whitepaper where you can learn about how end user simulation helps reduce waiting time and thus increases user satisfaction. Download white paper Get a quote → ← All news --- # How Do You Help Your Workplace Be Secure? URL: https://capasystems.com/help-your-workspace-be-secure/ Description: More and more companies are attacked by hackers. Your workplace already applies many measures to maintain security, but you can also contribute. This article provides you, the employee, with tips for how you can help your workplace keep hackers out. Mobile units are a… Published: 2019-01-29 ← All news CapaSystems Blog How Do You Help Your Workplace Be Secure? More and more companies are attacked by hackers. Your workplace already applies many measures to maintain security, but you can also contribute. This article provides you, the employee, with tips for how you can help your workplace keep hackers out. Mobile units are a… By CapaSystems · January 29, 2019 More and more companies are attacked by hackers. Your workplace already applies many measures to maintain security, but you can also contribute. This article provides you, the employee, with tips for how you can help your workplace keep hackers out. Mobile units are a challenge Your being on the move with your mobile phone and laptop causes challenges. If you log onto Wi-Fi networks without a password, the so-called open networks, you may cause for your workplace to become vulnerable. It is a challenge to your company — and you may ease their work by being careful with using these networks. To mention an example, you can avoid the risk by remembering to use a VPN solution. A VPN hides your connection so that it is more difficult, if not impossible, to hack your unit. This is the safest way to connect to your workplace when you’re on the go. Your workplace probably already has a VPN solution that you can use. Use it! Then you’ll help protect your workplace. If you want to be entirely sure that nothing will happen, use the 4G network of your phone. Using the 4G network, you will entirely avoid using the open and insecure network. Be aware of phishing Phishing mails are now widely used. They are emails that pretend to be from your bank or a public authority, but when you click on a link in the email, hackers will steal your data or open a port to your computer through which they can come in. The spam filter at your workplace will catch some of these emails before they enter your inbox, but unfortunately, not them all. Therefore, pay attention to whom you receive emails from and what they send you. For example, check the email address from which they are sent or whether they ask for information which for example your bank already has. If it looks suspicious — then: Delete it. The little things make a big difference Of course, there are also many little things that you can do to improve security. For example, a so-called two-factor login may contribute to stopping uninvited guests. A two-factor login is quite simple. Instead of one password, you need two. One for e.g. your email, and one that you will receive on your phone and that you will have to enter in the same way as NemId before you gain access. The hacker will have to know both your email password and to have access to your phone to break in. Two-factor logins are not limited to emails. They can often be used for your email account, iCloud, social media and may other services on the Internet. Your passwords must be strong Use strong passwords! You’ve heard it before, but it’s important. Instead of a password such as thomas1976, use a password that is not related to you as a person or in which it is too easy to find a pattern (Summer2018). A strong password uses capital letters as well as lower-case letters, numbers and characters and is long. It doesn’t have to be difficult to remember. HolidayinSwitzerland2017! Is a very strong password and is also easy to remember. Especially if you have been on holiday in Switzerland. So-called password banks are a very good alternative. They save your passwords for you and also allow you to generate strong passwords of up to 17 numbers. You have probably experienced having to change passwords every six months. It might be difficult, but it makes things difficult for hackers and boosts security. Again, password banks can help you. In many cases, they change passwords for you automatically with a single push on a button. They also keep track of which password you use in a six-month period. All of these steps are relatively simple and easily accessible. And they make the world of a difference. If you start updating your IT security at work (and on your home computer) already today, you will remove at least one issue for your workplace already tomorrow. Leave security to CapaSystems — read more Get a quote → ← All news --- # NIRAS: DKK 300,000 Saved in Licenses URL: https://capasystems.com/niras-dkk-300000-saved-in-licences/ Description: For the IT department at the engineering consulting company, Niras, a comprehensive view of the company’s software is a must when managing approximately 5,000 units in seven countries. The possibility of creating such a comprehensive view was an important factor when deciding… Published: 2019-01-15 ← All news CapaSystems Blog NIRAS: DKK 300,000 Saved in Licenses For the IT department at the engineering consulting company, Niras, a comprehensive view of the company’s software is a must when managing approximately 5,000 units in seven countries. The possibility of creating such a comprehensive view was an important factor when deciding… By CapaSystems · January 15, 2019 For the IT department at the engineering consulting company, Niras, a comprehensive view of the company’s software is a must when managing approximately 5,000 units in seven countries. The possibility of creating such a comprehensive view was an important factor when deciding to use CapaInstaller from CapaSystems. NIRAS uses CapaInstaller to monitor the company’s active and passive licenses. A software advisor from Gartner estimates that service companies can save up to 30% on licenses by canceling passive licenses. That is a lot of money to save. “If some software hasn’t been used after 60 days, the license will automatically be cancelled. That contributes to trim the fat from the machinery while keeping down the number of active licenses. When we started using CapaInstaller in 2005, we cut DKK 300,000 in unused licenses. That’s not to be sneezed at,” says Søren Dahl Nielsen, System Deployment Manager at NIRAS. Read the complete customer case Get a quote → ← All news --- # Set the Flag Using CapaInstaller URL: https://capasystems.com/set-the-flag-using-capainstaller/ Description: Today CapaSystems goes public with CapaInstaller 5.6 build 103. This means, that we among other things have added automation of application updates as well as the ability to place a device in “lost mode” directly in the Management Portal. Development Manager Martin… Published: 2018-10-23 ← All news Device Management Set the Flag Using CapaInstaller Today CapaSystems goes public with CapaInstaller 5.6 build 103. This means, that we among other things have added automation of application updates as well as the ability to place a device in “lost mode” directly in the Management Portal. Development Manager Martin… By CapaSystems · October 23, 2018 Today CapaSystems Goes Public With CapaInstaller 5.6 Build 103. This means, that we among other things have added automation of application updates as well as the ability to place a device in “lost mode” directly in the Management Portal. Development Manager Martin Søndergaard says , “With Auto-Update for iOS Applications, we have added automation to the daily operation and maintenance of application updates on Apple devices — a feature that has been requested for a while, and that is why we are pleased to offer this to our customers”. Get a quote → ← All news --- # We Welcome Adaptive Baselining URL: https://capasystems.com/we-welcome-adaptive-baselining/ Description: Today CapaSystems releases PerformanceGuard 7.4 introducing Adaptive Baselining. Adaptive Baselining is the smarter approach in performance monitoring, where the IT department no longer needs to use time or energy to configure thresholds for each business application and… Published: 2018-09-18 ← All news News We Welcome Adaptive Baselining Today CapaSystems releases PerformanceGuard 7.4 introducing Adaptive Baselining. Adaptive Baselining is the smarter approach in performance monitoring, where the IT department no longer needs to use time or energy to configure thresholds for each business application and… By CapaSystems · September 18, 2018 Today CapaSystems releases PerformanceGuard 7.4 introducing Adaptive Baselining. Adaptive Baselining is the smarter approach in performance monitoring, where the IT department no longer needs to use time or energy to configure thresholds for each business application and location. PerformanceGuard will perform the job for you based on the system behavior. In order to make use of Adaptive Baselining, it requires an upgrade to the latest version. Today CapaSystems releases PerformanceGuard 7.4 introducing Adaptive Baselining. Get a quote → ← All news --- # CapaSystems: Top 1% Largest Supplier URL: https://capasystems.com/capasystems-top-1-largest-supplier/ Description: UdbudsVagten has just published the list of the 300,000 active companies, which in 2017 have been a supplier to the public sector in Denmark. You will find CapaSystems, as one of the top 1% largest suppliers, on that list. “It is the complete range of CapaSystems solutions we… Published: 2018-06-13 ← All news News CapaSystems: Top 1% Largest Supplier UdbudsVagten has just published the list of the 300,000 active companies, which in 2017 have been a supplier to the public sector in Denmark. You will find CapaSystems, as one of the top 1% largest suppliers, on that list. “It is the complete range of CapaSystems solutions we… By CapaSystems · June 13, 2018 UdbudsVagten has just published the list of the 300,000 active companies, which in 2017 have been a supplier to the public sector in Denmark. You will find CapaSystems, as one of the top 1% largest suppliers, on that list. “It is the complete range of CapaSystems solutions we have delivered to the public sector in 2017 — CapaInstaller, CapaInstaller MDM, PerformanceGuard, and our consulting services. I think that it is quite an accomplishment for a Danish IT vendor — and only possible because we all pull together as a team with the developing team inhouse, “says Søren Truelsen, CapaSystems. Out of the about 300,000 active companies, CapaSystems is No. 2,673 in the general list. A look in the category where CapaSystems belongs — “Software” — CapaSystems end up as No. 9 out of 1.294 on the list. Get a quote → ← All news --- # Will We Meet in Hannover? URL: https://capasystems.com/will-we-meet-in-hannover/ Description: CapaSystems will this week take part in the New CEBIT — Europe’s Business Festival for Innovation and Digitization in Hannover. As a technology partner to Matrix42 we will be a part of the 133 M2 stand F58 in Hall 15 — where we will show the first integration between our… Published: 2018-06-11 ← All news CapaSystems Blog Will We Meet in Hannover? CapaSystems will this week take part in the New CEBIT — Europe’s Business Festival for Innovation and Digitization in Hannover. As a technology partner to Matrix42 we will be a part of the 133 M2 stand F58 in Hall 15 — where we will show the first integration between our… By CapaSystems · June 11, 2018 CapaSystems will this week take part in the New CEBIT — Europe’s Business Festival for Innovation and Digitization in Hannover. As a technology partner to Matrix42 we will be a part of the 133 M2 stand F58 in Hall 15 — where we will show the first integration between our Performance Monitoring solution, PerformanceGuard and Matrix42 Inventory — a module that is included in Matrix42 Software Asset Management and Matrix42 Unified Endpoint Management. We are looking forward to the Expo and will be represented by Country Manager Kai Lemke, Presales System Engineer Ole Korterman Ellebæk and Product Manager Steen Teudt. Hope to see you… Get a quote → ← All news --- # This Is How We Do It… URL: https://capasystems.com/this-is-how-we-do-it/ Description: A good handful of PerformanceGuard customers are today visiting CapaSystems Headquarter in Taastrup. They have accepted the invitation to help prioritize some of the best topics prior to the next release of PerformanceGuard 7.5. The purpose of this event is to engage our… Published: 2018-06-07 ← All news CapaSystems Blog This Is How We Do It… A good handful of PerformanceGuard customers are today visiting CapaSystems Headquarter in Taastrup. They have accepted the invitation to help prioritize some of the best topics prior to the next release of PerformanceGuard 7.5. The purpose of this event is to engage our… By CapaSystems · June 7, 2018 A good handful of PerformanceGuard customers are today visiting CapaSystems Headquarter in Taastrup. They have accepted the invitation to help prioritize some of the best topics prior to the next release of PerformanceGuard 7.5. The purpose of this event is to engage our customers and, of course, hit “spot on” when we develop our monitoring solution PerformanceGuard. By confronting our customers so directly, we try to understand which features can help the optimization of the IT departments. At this Feature Morning Meeting, Product Manager Steen will reveal the plans for the upcoming release and present a number of possible topics that the participants helps to prioritize in a mutual dialogue. This is how we do it 😉 Get a quote → ← All news --- # Welcome to a New Business Partner URL: https://capasystems.com/welcome-to-new-business-partner/ Description: CapaSystems has welcomed a new business partner — again. This time it is one of the most recognized companies for agricultural advice, and they have chosen CapaSystems to deliver CapaInstaller for 1.500+ mobile devices. When communicating with most of our potential customers,… Published: 2018-04-11 ← All news CapaSystems Blog Welcome to a New Business Partner CapaSystems has welcomed a new business partner — again. This time it is one of the most recognized companies for agricultural advice, and they have chosen CapaSystems to deliver CapaInstaller for 1.500+ mobile devices. When communicating with most of our potential customers,… By CapaSystems · April 11, 2018 CapaSystems has welcomed a new business partner — again. This time it is one of the most recognized companies for agricultural advice, and they have chosen CapaSystems to deliver CapaInstaller for 1.500+ mobile devices. When communicating with most of our potential customers, we run across the following three challenges: Many desires to save time by managing all devices from only one or the same management console, as using multiple systems can lead to consequences such as extra training of employees and license agreements not utilizing optimally Lack of security when using computers/mobile devices can lead to increased risk of personal/business data ending up in the wrong hands. The consequences can be large fines or loss of customers There is a distinct desire to reduce downtime and manual processes so that there is no needless time spend ensuring that users have the latest updates/SW packages. The consequence of not having this under control is not having enough time to optimize the company’s IT processes. These challenges are all some that are remedied using CapaInstaller as Desktop- & MDM solution. We are looking forward to the new collaboration. Get a quote → ← All news --- # We Are Focusing on Troubleshooting — Are You? URL: https://capasystems.com/troubleshooting/ Description: Focusing on troubleshooting: This morning we are getting ready for a bunch of PerformanceGuard customers. On their way to work they are visiting CapaSystems headquarter for a nice cup of coffee, a crispy croissant and of course a talk about troubleshooting, outsourcing, cloud… Published: 2018-04-10 ← All news CapaSystems Blog We Are Focusing on Troubleshooting — Are You? Focusing on troubleshooting: This morning we are getting ready for a bunch of PerformanceGuard customers. On their way to work they are visiting CapaSystems headquarter for a nice cup of coffee, a crispy croissant and of course a talk about troubleshooting, outsourcing, cloud… By CapaSystems · April 10, 2018 Focusing on troubleshooting: This morning we are getting ready for a bunch of PerformanceGuard customers. On their way to work they are visiting CapaSystems headquarter for a nice cup of coffee, a crispy croissant and of course a talk about troubleshooting, outsourcing, cloud services and shadow it. Product Manager Steen Teudt will among other things describe how the troubleshooting process at our customers is taken into consideration when developing the monitoring tool PerformanceGuard. Read more about PerformanceGuard Get a quote → ← All news --- # Release PerformanceGuard 7.3 Patch 3: Concerned to Lose Control of Your Data? URL: https://capasystems.com/release-performanceguard-7-3-patch-3-concerned-to-lose-control-of-your-data/ Description: Do you have the overall overview of the utilization of all applications and IT administration? Get the control over the systems that contain critical personal data — here and now — effectively and effortlessly. PerformanceGuard releases new widget that make everything more… Published: 2018-04-05 ← All news CapaSystems Blog Release PerformanceGuard 7.3 Patch 3: Concerned to Lose Control of Your Data? Do you have the overall overview of the utilization of all applications and IT administration? Get the control over the systems that contain critical personal data — here and now — effectively and effortlessly. PerformanceGuard releases new widget that make everything more… By CapaSystems · April 5, 2018 Do you have the overall overview of the utilization of all applications and   IT administration? Get the control over the systems that contain critical personal data — here and now — effectively and effortlessly. PerformanceGuard releases new widget that make everything more visible For us it is all about ensuring that in future our customers will have the capacity to keep track of who uses the systems that contain personal sensitive data. Not only presently but also historically. A basic setup demonstrates what number of and which PCs utilize a given application or IT benefit — and if more than initially permitted users access the systems. It doesn’t get any easier! Read more about it Get a quote → ← All news --- # Welcome to a New Collaboration and Business Partner URL: https://capasystems.com/welcome-to-a-new-business-partner/ Description: We take care of your heavy load… That is what a new business partner expresses, with whom CapaSystems has just collaborated. In order to live up to that statement, it requires — among other things — a well-functioning Device Management Solution, and that is why they have… Published: 2018-03-07 ← All news CapaSystems Blog Welcome to a New Collaboration and Business Partner We take care of your heavy load… That is what a new business partner expresses, with whom CapaSystems has just collaborated. In order to live up to that statement, it requires — among other things — a well-functioning Device Management Solution, and that is why they have… By CapaSystems · March 7, 2018 We take care of your heavy load… That is what a new business partner expresses, with whom CapaSystems has just collaborated. In order to live up to that statement, it requires — among other things — a well-functioning Device Management Solution, and that is why they have chosen CapaSystems to deliver CapaInstaller for administration of 220+ computers. When communicating with most of our potential customers, we run across the following three challenges: Many desires to save time by managing all devices from only one or the same management console, as using multiple systems can lead to consequences such as extra training of employees and license agreements not utilizing optimally Lack of security when using computers/mobile devices can lead to increased risk of personal/business data ending up in the wrong hands. The consequences can be large fines or loss of customers There is a distinct desire to reduce downtime and manual processes so that there is no needless time spend ensuring that users have the latest updates/SW packages. The consequence of not having this under control is not having enough time to optimize the company’s IT processes. We are looking forward to the new collaboration. Get a quote → ← All news --- # Release CapaInstaller 5.6 URL: https://capasystems.com/release-capainstaller-5-6/ Description: Why not: achieve ROI faster due to lower total cost for maintenance and administration have complete control of all computers and devices CapaInstaller: Your approach to Device Management — now and in the future If you need to handle all your business computers and devices —… Published: 2017-12-14 ← All news CapaSystems Blog Release CapaInstaller 5.6 Why not: achieve ROI faster due to lower total cost for maintenance and administration have complete control of all computers and devices CapaInstaller: Your approach to Device Management — now and in the future If you need to handle all your business computers and devices —… By CapaSystems · December 14, 2017 Why not: achieve ROI faster due to lower total cost for maintenance and administration have complete control of all computers and devices CapaInstaller: Your approach to Device Management — now and in the future If you need to handle all your business computers and devices — that being Windows, Android, Knox, iOS, or macOS — why not choose CapaInstaller? With the latest release of CapaInstaller 5.6, we now support macOS as well: Hardware inventory, Software inventory, Application deployment, Volume Purchase Program, Device Enrollment Program, Reset, and more… Let us show you, how you can use your IT competencies more efficiently The release of CapaInstaller 5.6 also contains important bug fixes and improvements. Read more about CapaInstaller Get a quote → ← All news --- # PerformanceGuard — Now With Synthetic Monitoring URL: https://capasystems.com/performanceguard-now-synthetic-monitoring/ Description: CapaSystems is releasing version 7.3 of the monitoring tool PerformanceGuard — a release including an acquisition module PerformanceGuard AutoSteps. CapaSystems now offers end user monitoring 24/7 with this new release. The optimal IT operations department identifies the… Published: 2017-11-21 ← All news News PerformanceGuard — Now With Synthetic Monitoring CapaSystems is releasing version 7.3 of the monitoring tool PerformanceGuard — a release including an acquisition module PerformanceGuard AutoSteps. CapaSystems now offers end user monitoring 24/7 with this new release. The optimal IT operations department identifies the… By CapaSystems · November 21, 2017 CapaSystems is releasing version 7.3 of the monitoring tool PerformanceGuard — a release including an acquisition module PerformanceGuard AutoSteps. CapaSystems now offers end user monitoring 24/7 with this new release. The optimal IT operations department identifies the problems with company’s applications and business critical IT services before they lead to reduced productivity from users. This is precisely what this release of PerformanceGuard 7.3 offers in the form of synthetic monitoring 24/7 with a completely new feature PerformanceGuard AutoSteps. PerformanceGuard AutoSteps is synthetic monitoring that enables productivity by identifying issues even outside working hours with company’s applications and critical business IT-services. PerformanceGuard AutoSteps features: Synthetic monitoring — installed in minutes A scripting robot that covers your blind spots End-user measurements — even without users present PerformanceGuard AutoSteps establishes an effective operation in a perfect combination of synthetic and real end-user monitoring on a single console. During working hours, a combination of end user measurements and synthetic measurements gives the highest level of insight into the quality of the service provided to the end users. Outside working hours, PerformanceGuard AutoSteps performs synthetic measurements that help you detect problems as and when they occur, instead of waiting for the users to complain when they arrive at work. Read more Get a quote → ← All news --- # CapaSystems Partners With Arkil URL: https://capasystems.com/capasystems-partners-with-arkil/ Description: CapaSystems is proud to announce a new partnership with Arkil, one of Denmark’s leading construction and engineering companies. This agreement marks a significant step forward in Arkil’s commitment to optimizing its IT operations and enhancing the quality of support provided… Published: 2017-10-11 ← All news CapaSystems Blog CapaSystems Partners With Arkil CapaSystems is proud to announce a new partnership with Arkil, one of Denmark’s leading construction and engineering companies. This agreement marks a significant step forward in Arkil’s commitment to optimizing its IT operations and enhancing the quality of support provided… By CapaSystems · October 11, 2017 CapaSystems is proud to announce a new partnership with Arkil, one of Denmark’s leading construction and engineering companies. This agreement marks a significant step forward in Arkil’s commitment to optimizing its IT operations and enhancing the quality of support provided to its end users. By adopting CapaSystems’ PerformanceGuard, Arkil gains a powerful tool to monitor and manage IT performance, ensuring that both operational efficiency and user satisfaction are maintained at the highest levels. Empowering IT Support with PerformanceGuard In today’s fast-paced digital environment, effective IT support is crucial for any organization’s success. Arkil recognizes the importance of providing their employees with reliable and responsive IT services, which is why they have chosen to implement PerformanceGuard as part of their IT strategy. PerformanceGuard is a state-of-the-art monitoring solution that allows organizations to proactively identify and resolve issues before they impact end users. This proactive approach to IT management is essential for maintaining productivity and minimizing downtime, particularly in a company like Arkil, where efficient operations are critical to meeting project deadlines and client expectations. With PerformanceGuard, Arkil’s IT team can monitor key performance indicators (KPIs) across their network, ensuring that all critical systems are running smoothly. The tool provides real-time data on system performance, enabling IT support teams to quickly identify and address potential problems. This not only improves the quality of support provided to end users but also enhances the overall efficiency of IT operations. By keeping a close eye on strategic services, Arkil can ensure that their IT infrastructure supports their business objectives, helping them stay competitive in the demanding construction industry. CapaSystems: A Trusted Partner for IT Solutions CapaSystems has a long history of delivering high-quality IT solutions to both private and public sector clients. Our focus has always been on providing tools that help organizations support their end users effectively while maintaining a strong IT infrastructure. PerformanceGuard is one of our flagship products, designed to offer unparalleled visibility into IT performance and user experience. It is trusted by numerous organizations across various industries to deliver the insights needed to optimize IT operations and improve service quality. Our partnership with Arkil is a testament to the value that CapaSystems’ solutions bring to organizations looking to enhance their IT capabilities. By choosing PerformanceGuard, Arkil is not only investing in a tool that will improve their IT support processes but also in a partnership with a company committed to helping them achieve their goals. We at CapaSystems are excited to work closely with Arkil to ensure that they get the most out of PerformanceGuard and that it delivers the results they expect. Looking Forward: A Collaborative Future As Arkil begins to integrate PerformanceGuard into their IT operations, we look forward to a successful collaboration that will drive improvements in both support and overall IT efficiency. The ability to monitor and manage IT performance in real-time will be a game-changer for Arkil, allowing them to stay ahead of potential issues and provide their end users with the high level of service they deserve. At CapaSystems, we are committed to supporting Arkil every step of the way as they implement PerformanceGuard. Our team of experts will be on hand to provide training, support, and guidance, ensuring a smooth transition and successful adoption of the tool. We believe that this partnership will not only benefit Arkil but also serve as a model for other organizations looking to enhance their IT operations through proactive monitoring and management. Conclusion The agreement between CapaSystems and Arkil marks the beginning of a new chapter in Arkil’s IT journey. With PerformanceGuard at their disposal, Arkil is well-equipped to tackle the challenges of modern IT management and provide their end users with the support they need to succeed. We are honored to be a part of this journey and look forward to helping Arkil achieve their IT and business objectives through our innovative solutions. Read more Read more about Arkil Holding A/S Get a quote → ← All news --- # Release CapaInstaller 5.5 — Let Users Manage Their Own Devices URL: https://capasystems.com/release-capainstaller-5-5-let-users-manage-their-own-devices/ Description: Why not make it easier with Self-Service / Enterprise App Store? Today’s businesses expect that employees can accomplish their work-related tasks on mobile devices as well as on traditional computers — the next step is the Self-Service/Enterprise App Store. The latest version… Published: 2017-09-22 ← All news News Release CapaInstaller 5.5 — Let Users Manage Their Own Devices Why not make it easier with Self-Service / Enterprise App Store? Today’s businesses expect that employees can accomplish their work-related tasks on mobile devices as well as on traditional computers — the next step is the Self-Service/Enterprise App Store. The latest version… By CapaSystems · September 22, 2017 Why not make it easier with Self-Service / Enterprise App Store? Today’s businesses expect that employees can accomplish their work-related tasks on mobile devices as well as on traditional computers — the next step is the Self-Service/Enterprise App Store. The latest version of CapaInstaller, released today, is allowing IT to reduce time-consuming manual tasks by offering the CapaInstaller Self-Service Portal. With a single click in the Selv Service Portal, users get new applications provisioned without IT intervention. Get the following value: Use IT competencies more efficiently Increase IT productivity by reducing walk-ins, calls, and tickets Let users handle new updates themselves when notified by IT Achieve balancing business offerings and employee needs With the latest release of CapaInstaller, we’ve taken yet another step toward fast, stable, and streamlined Configuration Management — no matter whether you’re dealing with devices or computers. Read more Get a quote → ← All news --- # Take Notice of These Three Outsourcing Trends URL: https://capasystems.com/outsourcing-trends/ Description: Outsourcing trends: Take notice of these three outsourcing trends. Outsourcing is no longer about saving money. Today companies are looking for strong strategic partnerships — Computerworld comes with three of the most important topics if you are considering outsourcing parts… Published: 2017-09-11 ← All news News Take Notice of These Three Outsourcing Trends Outsourcing trends: Take notice of these three outsourcing trends. Outsourcing is no longer about saving money. Today companies are looking for strong strategic partnerships — Computerworld comes with three of the most important topics if you are considering outsourcing parts… By CapaSystems · September 11, 2017 Outsourcing trends: Take notice of these three outsourcing trends. Outsourcing is no longer about saving money. Today companies are looking for strong strategic partnerships — Computerworld comes with three of the most important topics if you are considering outsourcing parts of your IT. [OUTSOURCING] Do you want to outsource, have a look There was a time when IT-Outsourcing was almost all about saving money. This is not the case anymore. This is how you could use CapaSystems PerformanceGuard when you are outsourcing Get a quote → ← All news --- # IOT Is Not a New Thing — It Has Been the Reality for a Long Time URL: https://capasystems.com/iot-not-new-thing-reality-long-time/ Description: IOT is not a new thing — it has been the technological reality for a long time We have talked and documented a lot about the internet of things for many years now — that’s why we can’t consider it as something that is “on its way” like an another future technology. [IOT]… Published: 2017-08-31 ← All news News IOT Is Not a New Thing — It Has Been the Reality for a Long Time IOT is not a new thing — it has been the technological reality for a long time We have talked and documented a lot about the internet of things for many years now — that’s why we can’t consider it as something that is “on its way” like an another future technology. [IOT]… By CapaSystems · August 31, 2017 IOT is not a new thing — it has been the technological reality for a long time We have talked and documented a lot about the internet of things for many years now — that’s why we can’t consider it as something that is “on its way” like an another future technology. [IOT] Internet of things is quite common The widespread use of the internet of things is documented in a brand new analysis made by Danish Industry/business. You can read among other things that 42 percent of companies in eight selected major industries today already make use of internet of things technologies. Get a quote → ← All news --- # It Manager: Do You Follow the Trend and Change Your Job Often? URL: https://capasystems.com/it-manager/ Description: Do you follow the trend for the IT Managers and change your job often? A new survey reveals that almost every fourth Danish IT manager has changed a job in the past year. Read more in Computerworld (in Danish) [CIO SURVEY] Danish IT managers change jobs very often 4.498 IT… Published: 2017-08-28 ← All news News It Manager: Do You Follow the Trend and Change Your Job Often? Do you follow the trend for the IT Managers and change your job often? A new survey reveals that almost every fourth Danish IT manager has changed a job in the past year. Read more in Computerworld (in Danish) [CIO SURVEY] Danish IT managers change jobs very often 4.498 IT… By CapaSystems · August 28, 2017 Do you follow the trend for the IT Managers and change your job often? A new survey reveals that almost every fourth Danish IT manager has changed a job in the past year. Read more in Computerworld (in Danish) [CIO SURVEY] Danish IT managers change jobs very often 4.498 IT executives and IT managers from 86 countries, including Denmark, have participated in the survey that places Denmark at the top — which may not be that positive. Get a quote → ← All news --- # Disruption: Are You a Good IT Manager? URL: https://capasystems.com/disruption/ Description: Disruption: Are you a good IT manager? We all are experiencing some kind of disruption. The fear of being overtaken by a competitor can cause sleepless nights to many businessmen due to the lack of knowledge of its existence. If you want to succeed, here are three things you… Published: 2017-08-24 ← All news News Disruption: Are You a Good IT Manager? Disruption: Are you a good IT manager? We all are experiencing some kind of disruption. The fear of being overtaken by a competitor can cause sleepless nights to many businessmen due to the lack of knowledge of its existence. If you want to succeed, here are three things you… By CapaSystems · August 24, 2017 Disruption: Are you a good IT manager? We all are experiencing some kind of disruption. The fear of being overtaken by a competitor can cause sleepless nights to many businessmen due to the lack of knowledge of its existence. If you want to succeed, here are three things you should be able to (in Danish): [COLUMN] This will help you become a good IT manager There is enough to get started with as that ambitious IT manager. There is right now a golden opportunity to play a leading role in the digital conversion that affects us all in these years. Get a quote → ← All news --- # Personal Data Regulations: Have You Read the Guidance? URL: https://capasystems.com/personal-data-regulations/ Description: Have you read through the guidance of the new Personal data regulations? The Ministry of Justice, the Data Inspectorate and the Digitalization Board are finally ready with the long awaited great guidance on how the forthcoming EU Personal Data Regulation is to be interpreted… Published: 2017-08-21 ← All news News Personal Data Regulations: Have You Read the Guidance? Have you read through the guidance of the new Personal data regulations? The Ministry of Justice, the Data Inspectorate and the Digitalization Board are finally ready with the long awaited great guidance on how the forthcoming EU Personal Data Regulation is to be interpreted… By CapaSystems · August 21, 2017 Have you read through the guidance of the new Personal data regulations? The Ministry of Justice, the Data Inspectorate and the Digitalization Board are finally ready with the long awaited great guidance on how the forthcoming EU Personal Data Regulation is to be interpreted in relation to Danish law. Read more in Computerworld (in Danish) [PERSONAL DATA REGULATIONS] The Ministry of Justice are ready with instructions The personal data regulation will be introduced directly into Danish law on May 25, 2018, but adaptations to Danish conditions will be necessary. Get a quote → ← All news --- # Are You Well Prepared for Microsoft’s Huge Updates Twice a Year? URL: https://capasystems.com/are-you-well-prepared-for-microsofts-huge-updates-twice-a-year/ Description: Are you well prepared for Microsoft’s huge updates twice a year? According to Computerworld (n Danish), September and March will be the “big update months” for Microsoft users who use Windows 10 and Office applications. This, of course, makes it easier for system… Published: 2017-06-28 ← All news News Are You Well Prepared for Microsoft’s Huge Updates Twice a Year? Are you well prepared for Microsoft’s huge updates twice a year? According to Computerworld (n Danish), September and March will be the “big update months” for Microsoft users who use Windows 10 and Office applications. This, of course, makes it easier for system… By CapaSystems · June 28, 2017 Are you well prepared for Microsoft’s huge updates twice a year? According to Computerworld (n Danish), September and March will be the “big update months” for Microsoft users who use Windows 10 and Office applications. This, of course, makes it easier for system administrators that “only” need to have to focus on the very big updates twice a year. But that doesn’t make it easier, if you aren’t in total control. Updates are not always the easiest — so why not get some assistance? [Windows10] Make it right the first time Windows 10 projects can bring sweat to the upper lip. Microsoft has prioritized hard and new hardware models are ready for Windows 10 — and are no longer Windows 7 compliant. Get a quote → ← All news --- # Ready to Top-Tune Your IT Organization? URL: https://capasystems.com/ready-top-tune-organization/ Description: Several Danish IT organizations are in the process of redefining themselves and the way they work with IT. Especially 5 things are crucial to whether it will be a success. Read more in Computerworld (in Danish): [EFFICIENCY] You need both skills and strategic considerations… Published: 2017-06-21 ← All news News Ready to Top-Tune Your IT Organization? Several Danish IT organizations are in the process of redefining themselves and the way they work with IT. Especially 5 things are crucial to whether it will be a success. Read more in Computerworld (in Danish): [EFFICIENCY] You need both skills and strategic considerations… By CapaSystems · June 21, 2017 Several Danish IT organizations are in the process of redefining themselves and the way they work with IT. Especially 5 things are crucial to whether it will be a success. Read more in Computerworld (in Danish): [EFFICIENCY] You need both skills and strategic considerations in order to increase the chance of success It is no longer enough, as an IT organization, to deliver secure and stable IT operations within the budget. You need much more than that. Get a quote → ← All news --- # Low Prices Makes Outsourcing Even More Interesting — But Are You Ready? URL: https://capasystems.com/lower-prices-makes-outsourcing-even-interesting-ready/ Description: According to Computerworld (in Danish), the price of an average outsourcing has fallen dramatically over the last few years — and it looks as though as the prices will continue to decline over the next five years. But are you ready for outsourcing and know if you get what you… Published: 2017-05-11 ← All news News Low Prices Makes Outsourcing Even More Interesting — But Are You Ready? According to Computerworld (in Danish), the price of an average outsourcing has fallen dramatically over the last few years — and it looks as though as the prices will continue to decline over the next five years. But are you ready for outsourcing and know if you get what you… By CapaSystems · May 11, 2017 According to Computerworld (in Danish), the price of an average outsourcing has fallen dramatically over the last few years — and it looks as though as the prices will continue to decline over the next five years. But are you ready for outsourcing and know if you get what you pay for? [OUTSOURCING] Automatic reporting and documentation with PerformanceGuard IT-departments are required to choose the complete right and profitable outsourcing solution. Let PerformanceGuard document the quality of yours outsourcing. Get a quote → ← All news --- # PerformanceGuard 7.0: Transform Your Service Desk URL: https://capasystems.com/ready-transform-service-desk/ Description: Now your Service Desk will solve problems before end users complain. Introducing the PerformanceGuard 7.0 release. Being proactive and knowing exactly when to escalate an issue is key to running efficient and profitable IT operations. That’s why we introduce PerformanceGuard… Published: 2016-11-10 ← All news News PerformanceGuard 7.0: Transform Your Service Desk Now your Service Desk will solve problems before end users complain. Introducing the PerformanceGuard 7.0 release. Being proactive and knowing exactly when to escalate an issue is key to running efficient and profitable IT operations. That’s why we introduce PerformanceGuard… By CapaSystems · November 10, 2016 Now your Service Desk will solve problems before end users complain. Introducing the PerformanceGuard 7.0 release. Being proactive and knowing exactly when to escalate an issue is key to running efficient and profitable IT operations. That’s why we introduce PerformanceGuard 7.0, a cutting-edge solution designed to empower your Service Desk with the tools and insights it needs to address issues swiftly and effectively, even before they impact your end users. With PerformanceGuard 7.0, your Service Desk just got a lot smarter. This latest release is packed with features that enhance your ability to monitor, diagnose, and resolve IT performance issues, ensuring that your IT environment runs smoothly and that your users experience minimal disruption. Identify 1:1 or Major Breakdowns One of the most powerful features of PerformanceGuard 7.0 is its ability to identify both 1:1 and major breakdowns in your IT infrastructure. Whether it’s an isolated issue affecting a single user or a widespread problem impacting multiple users or systems, PerformanceGuard 7.0 provides the insights needed to detect and respond to these issues quickly. By monitoring key performance indicators across your network, the software can alert your Service Desk to potential problems before they escalate, allowing you to take corrective action immediately. This proactive approach to IT management not only reduces downtime but also improves the overall user experience. When your Service Desk can identify and address issues before end users even notice, it demonstrates a high level of competence and reliability, fostering trust and confidence in your IT services. Widgets Provide Intuitive Presentation of Data PerformanceGuard 7.0 introduces new and improved widgets that offer intuitive presentation of critical data. These widgets are designed to be both visually appealing and highly functional, making it easier for your Service Desk team to monitor and interpret performance metrics in real-time. With customizable dashboards, you can tailor the information displayed to suit your specific needs, ensuring that the most relevant data is always at your fingertips. The visual representation of data through widgets allows for quick identification of trends, anomalies, and potential issues. Whether you’re tracking CPU usage, network latency, application performance, or other key metrics, the widgets provide a clear and concise overview that helps your team make informed decisions rapidly. This level of insight is crucial for maintaining optimal performance and preventing small issues from becoming major disruptions. Identify Key Breakdown Causes Another significant feature of PerformanceGuard 7.0 is its enhanced ability to identify the root causes of key breakdowns. When an issue occurs, it’s not enough to simply address the symptoms — you need to understand what’s causing the problem to prevent it from happening again. PerformanceGuard 7.0 offers advanced diagnostic tools that allow your Service Desk to drill down into performance data and pinpoint the underlying causes of issues. This capability is essential for maintaining long-term IT health and stability. By addressing the root causes of problems, you can implement more effective solutions and reduce the likelihood of recurring issues. This not only improves system reliability but also frees up your IT team to focus on more strategic initiatives, rather than constantly putting out fires. About PerformanceGuard PerformanceGuard is a leading IT performance monitoring solution that empowers organizations to maintain high levels of service quality and operational efficiency. It provides real-time visibility into the performance of IT systems, applications, and networks, enabling proactive management and rapid issue resolution. With PerformanceGuard, IT teams can ensure that their infrastructure supports business goals and delivers a seamless user experience. PerformanceGuard is designed to scale with your organization, making it suitable for both small businesses and large enterprises. Its flexible architecture allows for easy integration with existing IT systems, and its powerful analytics capabilities provide the insights needed to optimize performance and minimize downtime. Conclusion The release of PerformanceGuard 7.0 marks a significant step forward in IT service management. By empowering your Service Desk with advanced monitoring, diagnostic, and visualization tools, PerformanceGuard 7.0 ensures that your IT operations are more proactive, efficient, and reliable than ever before. Don’t wait for end users to report problems — with PerformanceGuard 7.0, you can identify and resolve issues before they impact your business. Upgrade to PerformanceGuard 7.0 today and transform your Service Desk into a proactive powerhouse that keeps your IT environment running smoothly and your users satisfied. Get a quote → ← All news --- # Release: CapaInstaller 5.3 With Support for iOS 10 URL: https://capasystems.com/release-kapainstaller-5-3-med-support-ios-10/ Description: Danish software company CapaSystems today release a new build version of the deployment tool CapaInstaller. CapaInstaller 5.3 build 103 is primarily aimed at supporting Apple’s upcoming iOS 10. The CapaSystems development team have made the changes required in order for… Published: 2016-08-26 ← All news News Release: CapaInstaller 5.3 With Support for iOS 10 Danish software company CapaSystems today release a new build version of the deployment tool CapaInstaller. CapaInstaller 5.3 build 103 is primarily aimed at supporting Apple’s upcoming iOS 10. The CapaSystems development team have made the changes required in order for… By CapaSystems · August 26, 2016 Danish software company CapaSystems today release a new build version of the deployment tool CapaInstaller. CapaInstaller 5.3 build 103 is primarily aimed at supporting Apple’s upcoming iOS 10. The CapaSystems development team have made the changes required in order for CapaInstaller to support the new operating system — and CapaInstaller has been tested with the latest available beta version of iOS 10. Apple is expected to release iOS 10 in mid-September. In addition to iOS 10 support, CapaInstaller 5.3 build 103 also contains improvements and bug fixes. Read more about CapaInstaller Get a quote → ← All news --- # Cookie & Privacy Policy URL: https://capasystems.com/privacy-policy/ Description: CapaSystems’ cookie and privacy policy: how we collect, process, and store your personal data, and our use of cookies. Cookie & Privacy Policy Cookies When visiting the CapaSystems websites, we collect data about your visit in order to customize and improve our content. This is done using cookies. A large number of company websites use cookies to optimize the user experience on these sites. Cookies are text files that are stored on your computer, mobile device etc., and their purpose is to recognize the computer / device, remember settings, perform statistics and display targeted content. Unlike viruses, cookies cannot contain harmful code. You can delete or block cookies. Please find instructions (in Danish) here. If you choose to delete or block cookies, the displayed content may change and / or appear more frequently. In addition, you may risk that the site does not work optimally and that you may be unable to access certain content. Personal Data General Info Personal data is any kind of information that may be attributed to you to some extent. When you visit our website, we collect and process a variety of such information. Among other things, this is done when accessing content — for instance, when you subscribe to our newsletter, sign up for events, download white papers etc. Which Information? We typically collect and process the following type of information: Technical data about your computer, tablet, or mobile phone, your IP number, geographical location, which pages you click on and possibly professional interests. To the extent that you explicitly consent to and enter the information yourself or following contact by phone, we also process the following: Name, job position / function, company, phone number and e-mail. This is typically done when you download materials or register for events, subscribe to news e-mails or telephone contact. We neither disclose nor sell any personal data to any third parties. Purpose The information is used to identify you as a user and display the content most likely to be relevant to you. It also enables us to deliver any services requested by you, such as sending you newsletters and marketing our services. Retention Period The information is stored for the period specified below. The period depends on the type of information and the basis for retaining it. You may contact us at any time via e-mail at info@capasystems.com and request us to delete your information. Newsletters and Other Website Materials If you provide contact information when downloading materials from our website or subscribing to newsletters, we will record this contact information. The purpose of recording this information is to deliver the relevant materials and marketing to you. We will retain the information until you cancel all services and for a period of 2 years thereafter, or in the event of subsequent contact, for 2 years after your last contact. Events When you sign up for events, we record your contact information as well as other information that may be relevant to the event. We retain and use your contact information in order to do follow-ups and marketing later on. The information is stored for 2 years after your last contact. Phone Contact During telephone contact, we will sometimes record your contact information. When we record your information, you will be notified during the call. We retain and use your contact information in order to do follow-ups and marketing later on. The information is stored for 2 years after your last contact. Customer Relationships In connection with customer relationships, we record contact information about relevant employees at the customer in order to issue service announcements about our product to the persons concerned. This information is stored, but can be deleted by sending a request to info@capasystems.com. Registering at CapaSystems’ Initiative In some cases, CapaSystems may choose to register contact information on a person we consider relevant in terms of communication and who may benefit from services offered by CapaSystems. The person in question will always be informed that he or she is being registered and may request to be deleted at any time. The information is stored for 2 years after your last contact. Use of Subcontractors We use a number of services for storing and processing data. These services solely process information on behalf of us and may not use it for their own purposes. Any disclosure of personal data, such as your name and e-mail address, will only happen following your consent. Insight and Complaints According to applicable law, you have the right to be informed about the personal data we process about you. Also, you may at any time object to the usage of any information. You may also revoke your consent to record information about you. If the information processed about you is incorrect, you may ask us to correct or delete it. To request this, please use our contact form under the ‘Contact’ menu item. If you wish to make a complaint about our processing of your personal data, you may also contact Datatilsynet (the Danish Data Protection Agency). Publisher and Data Manager This website is owned and published by: CapaSystems A/S Roskildevej 342C DK-2630 Taastrup Phone: +45 70 10 70 55 E-mail: info@capasystems.com ---