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Support

Customer Services

Our customer service team delivers competent technical support — in both Danish and English.

  • Phone: +45 70 10 70 55
  • Create your case in CapaOne
  • We aim to respond within 6 hours on working days
Create a support caseContact us

How to Create a Support Case

Support runs in CapaOne. Here is how to create a case:

  1. Log in at dash.capaone.com with your CapaOne credentials.
  2. Click the support chat icon in the bottom right corner to open the support form.
  3. Describe your case: what happens, when it happens, and which product version you use. Feel free to attach error messages or screenshots.
  4. Click Send. The case is registered, and the support team handles it as quickly as possible.

Follow your case: On the CapaOne front page you find your cases under Quick Links → Help Center ("Support and ticket portal"), where you can see the status.

Don't have a login? Call +45 70 10 70 55.

Tip: Mark the case as critical if it is urgent.

How to get help

Contact Our Support

CapaOne Support Chat

Log in at dash.capaone.com and create your case via the support chat. Follow the status under Help Center.

Go to dash.capaone.com

Phone

Call us on +45 70 10 70 55. Opening hours: Monday to Thursday 8:30 am to 4:30 pm and Friday 8:30 am to 4:00 pm. Support in Danish and English.

Fast Response Time

If we receive your case within normal working hours, we aim to start work on it within 6 hours.

Danish and English Support

Our customer service team delivers competent technical support in both Danish and English.

FAQ

Frequently Asked Questions

How quickly do I get a response?

We aim to start work on your case within 6 hours on working days.

Can I get support in English?

Yes. Our customer service team provides support in both Danish and English.

How do I create a support case?

Log in at dash.capaone.com, open the support chat in the bottom right corner, and fill in the support form — describe the problem and your product version, and feel free to attach screenshots. You follow the case under Quick Links → Help Center. If you do not have a login, call +45 70 10 70 55.

When can I reach support?

The phone is open Monday to Thursday 8:30 am to 4:30 pm and Friday 8:30 am to 4:00 pm. You can always create a case in CapaOne.

Do You Need Support?

Call +45 70 10 70 55, or create your case in CapaOne.

Create a support caseContact us